@ZOS_GinaBruno It has now been 10 days since the post by the OP and so many of us are waiting for a reply of how these changes to our caverns are going to be fixed.

My hubby and I each bought the cavern, furnished, with our hard earned money and these huge boulders have been placed in areas that were a part of the reasons we purchased the cavern. We each also purchased two other furnished homes from the crown store.

The area to the northwest with the stone platform was an area that I used to create a nice place to sit with friends, relax and look at the different views, both within and outside of the cavern. I spent hours retrieving items that were stuck inside the ridiculously huge boulder that was placed directly on top of those items.

The area to west, on the right of the waterfall, there was a nice alcove that my hubby used to setup his Vamp/Gothic area and he also spent a long time trying to retrieve those items from within the boulder that was place there. And in that same area I had created a nice tree and flower garden in my cavern and had to retrieve all those items as well.

A lot of people spent hours, maybe even days decorating these areas and I am sure that, like us, these areas were big selling points when we were deciding whether or not to spend real money, not in-game gold, to purchase this cavern. Please get back to us with a date that we can expect to have these huge boulders removed from our homes.

Also, after the update, I came back to all the lights in my cavern in the off position as well as ALL of the "lantern hanging" and "common lantern hanging" no longer having the swinging animations. I did submit a bug report as well as did several of my friends who are having the same issue with all their hanging lanterns. Most of these lanterns had obviously stopped in mid swing and now are frozen in either a left or right slant. Taking them back into our inventory and placing them back out does not put them back into a vertical position.

And, could you possibly get someone to stop the constant storms and raining inside the cavern, it never did it before. I mean these are solid stone ceilings, the occasional drips of water that we use to have is normal for inside a cavern but not a pouring rain storm every five minutes.

Thanks so much for all that you do Gina, hope to hear from you soon!

Thank you for posting this. I know now not to purchase houses from the crown store.

I'm waiting for an update on this. It wouldn't be as important to me if it wasn't such an expensive cash shop purchase. I really toggled with myself on wasting crowns on it. It's the small unique spaces that made me choose this over the island.

If it can help anyone, @Nicky_W and I have recorded a review of the Earth Cavern, and we have a gallery of screenshot BEFORE the change.
Check it here

We may go in game and see what's going on to provide Before-After shots if needed.

Elloa wrote: »

If it can help anyone, @Nicky_W and I have recorded a review of the Earth Cavern, and we have a gallery of screenshot BEFORE the change.
Check it here

We may go in game and see what's going on to provide Before-After shots if needed.

Hi Elloa and Nicky.

Nice review of the Cavern... Just a note though... all your footage and shots are from a distance and so do not cover the areas affected as they are in corners that you have to walk into to view. For example, the small area behind what seemed to be a stone chimney tower, was hidden from sight by the stone chimney itself. You would have had to have walked onto that platform and walked around it to have discovered it, which is why it was a cool area. Impossible to see it now that there has been a small mountain placed over the entire area.

Lovely review though

MacCait wrote: »

ZOS_GinaBruno wrote: »

Thanks so much for the extra info, everyone. We're looking into this to see what happened and how we can fix it in the future.

I've not logged in for a while, and not been logging in game either as just so frustrated with ithe whole game recently, from these unwarranted changes, to the general lag in every single area and terrible perfoamce and bugs since patch, to the drastic nerfs and changes which in my opinion have litterly ripped the heart and fun out of the game...

...So I've logged in today to see if this thread has finally been answered, or updated, and I am very disapointed to see that it seems to have just gone totally ignored.

We have all asked a few times for a response to this, and Gina's last reply was on June 7th (above)... Any answer would have been appreciated, but to continually just ignore the thread is a bit of a slap in the face for anyone who are bothered by these changes and who spent the money for this purchase. It is VERY disapointing!

It would seem a very easy thing to get to the bottom of. I imagine there not being hundreds of staff, but a team of people who work on certain areas of the game, such as housing. Asking who worked on the Cavern, why it was changed, what happened, and can it be returned to it's previous state, seems to me to be a very simple process... yet a few weeks later and still no update or comment whatsoever.

Very true and at least 2 more of these have been discoverd since you raised this with a lack of response on the orums or to support tickets.

I've noticed a lot of furnishing items have also been changed in addition to actual houses. Nord lamps white now instead of yellow, hanging lamps no longer have swaying animations, ect.

As already mentioned here there has been little to no explanation from Zos on changes to CS/cosmetic items. This trend of Zos' to change already purchased content grows increasingly unsettling.

Sorry meant to post here too - just got this from support, they were unable to give an ETA

Hello!

Thank you for reaching out to support regarding your issue with the houses. After reviewing the information you've provided, we have bugs in our system both for Mathiisen Manor (windows specifically) and Hunding's Palatial Hall (the beach clutter and ship). These are issues that our support team are working on resolving in a future update to the game. Even the mentioned Earthtear Cavern (that I found through your links) is also being reviewed by our development team.

Not a solution and no excuse for lack of forum comms but does suggest it is on someone's radar, I asked for an estimate on fix time and will update if they can give me anything useful.

ZOS_GinaBruno wrote: »

Hi everyone, apologies for the delay in replying. We're talking through some possible options, and will let you know what we plan to do regarding these changes. Will keep you all in the loop and let you know what's decided as soon as possible.

Options? How about: Revert the changes back?

I hope that the window issue in the one house is an obvious option as to what to do. Reducing the space in the cavern isn't awesome and the removal of things off the beach of Hundings is kind of lame (my beach look so sad now lol). But the window issue seems like a no brainer to me. And I hope going forward, if these things were done intentionally, that they will be discussed or added to patch notes instead of having to be brought up by the players first. And also going forward, if these changes are not reverted, your player base will know that purchasing expensive homes is at their own risk and everything is subject to be changed.

ZOS_GinaBruno wrote: »

Hi everyone, apologies for the delay in replying. We're talking through some possible options, and will let you know what we plan to do regarding these changes. Will keep you all in the loop and let you know what's decided as soon as possible.

What options ?
You changed stuff after purchase (for a lot of cash) !! Put it back the way it was immediately.
[snip]

[Edit for bashing]

ZOS_GinaBruno wrote: »

Hi everyone, apologies for the delay in replying. We're talking through some possible options, and will let you know what we plan to do regarding these changes. Will keep you all in the loop and let you know what's decided as soon as possible.

Thanks for the response Gina. I agree with all the comments above, which I think deep down any reasonable person would agree with. However, just letting us know that you are actually looking at this and trying to figure out what can be done about it now, and that the ZOS team are not just ignoring everyone, is at least appreciated.