Game Crashing Issues

Idinuse · March 2016

babylon wrote: »

Mine is 100% stable now. I did a few things:

-deleted shader cache
-repaired game client
-increased LUA memory to 512 MB as it had been reset to a very low figure (this could well be causing some of the crashes for people).
-set sound sample rate/bit depth at 16bit 44100 Hz (probably nothing to do with it but I had changed it upwards to test before the crashing started).

I run a zillion addons as well, and in settings I have everything maxed with enhanced AA and the mipmap tweak...and after doing the above - no crashes. One of the above was a fix, in my case.

Still get all the sound bugs though.

Coming from the PTS 2.3.4 which was fluid and rock solid, I've had the audio problems on the Live versions, non or possibly rare crashing (Cyro but not outside).

Did an immediate repair after yesterday's (3/14 -16) patch and suddenly had almost immediate crash reports the first two launches.

I read your steps, deleted the shader cooked file, increased the LUA mem to 256MB (I use Master Merchant and Awesome Guildstore outside Cyrodiil only), had the audio set to 16-bit 44,1Khz previously (didn't help then).

Suddenly I played with fluidity, no sound hiccups, snappy even.

During that in game, I'm informed that the client is updated and I should relog. Updated, launched and had crackling audio again. Deleted shader cooked, and surprisingly the audio was cleared up.

Grouped some guildies in IC and crashed about 5 mins in. Launched the 32-bit which now seems fluent and fairly stable (but not quite as...silky and snappy as the 64-bit).

Later I routinely checked the UserSettings.txt file and saw that the LUA buffer had been reset to 192, even though I had previously manually set it to 256. I have a backup file called UserSettings.bak in the live directory which has the LUA mem buffer to 192, maybe each patch uses this for a new .txt version upon installation or at first launch of each client -if it exists?

Anyhow, in my case making sure the LUA memory is at 256 makes my 64-bit client silk smooth and snappy again.

And if my eyes do not deceive me, looks noticeably better in colors, bump mapping and textures.

Edit* nVidia driver version 362.00

eldermpsmithrwb17_ESO · March 2016

I was only able to load char last night only after removing all add ons, neither 64 or 32 worked, will try later without MM

Sharkano · March 2016

Yes, many times crashes are of multiple people in same party at same moment. Must be major ZOS issue.

Palidon · March 2016

This is a serious issue which it seems ZOS cannot get a handle on like so many other issues that are still a plaguing their game. Problem is the crashing is not only in PvP but PvE as well. Oh and lets not forget the audio issues now too and some of the major old issues of rubber banding, game non-responsiveness, lag, low fps, and high ping rates that still have not been fixed. The list of problems just keeps growing and growing.

Agalloch · March 2016

Since TG ...I couldnt play like before. Huge loading times, crashes on both clients 32 or 64 bit.

I updated my addons..everything...but the problems never stop.

Please ZOS fix the problems..we want to play !

Thanks.

SimsVTC · March 2016

Questing in Rivenspine. Since yesterday's patch my game sometimes freezes so hard that I cant al tab it so I need to manually reset my PC. And also, when I'm entering some solo dungeons, there are infinite loading screens. And then I alt tab and just close the exe in task manager.
Never had those issues in last few months.
i5@3.6GHz
8GB
GTX 970
no SSD.
edit- running 32 bit exe.

wenchmore420b14_ESO · March 2016

@ZOS_GinaBruno
My game crash up-date..Was getting error with 32bit launcher and crash with 64bit launcher.
I finally got it fixed!!!! Huzzah!
Turns out, (and yes I have 960GPU, RAM, etc), I had some corrupt files, either from update or were there before. I uninstalled ESO completely, and reinstalled.( I actually had to do it twice as I didn't get them all clean first time.) I reinstalled my Divx11.
Also, I uninstalled my GeForce Experience, and reinstalled my Nivida drivers.I set my LUA memory at max. I up-dated all my add-ons and re-scanned with Minion.
And BOTH my launchers now work, with all my add-ons, even out of date ones. No pink horses or nude npc's! No crash's!
I do have a glitch of my screen freezing for 1-3 secs with the 64bit and sound issues with 32bit, but all in all, WORKING GOOD! Yay!
I want to apologize for any mutterings or curses under my breath and thank you at Zos for being patient with us more frustrated players.I was really frustrated since I have a upper GPU, good RAM, etc and I couldn't play, blamed Zos, and found out it was on my end. Hope maybe this will help others. Yes, all the re-installing was a pain, but was worth it...Thanks again for a great game and helping us out in times of strife. lol..Huzzah!

clarist · March 2016

Game crashes are so bad now it crashed before zenimax even popped up.

Septimus_Magna · March 2016

I havent crashed since I disabled vSync in the User Settings .ini and enabled Adaptive vSync in the Nvidia Controle Panel. Yesterday was the first time I tried this so it might be early to celebrate but Im really happy I could pvp an entire evening without a single crash.

Ive also disabled GPUsmoothingFrames, Normal_Maps and High_Resolution_Shadow to reduce the fps drops.

Philgo68 · March 2016

Master Merchant 1.8.5 seems to resolve the MM related crashing issues. Give that a shot and let me know if it's still broken for you.

God Bless,

Philgo68

Funkysteve · March 2016

Goodbye ESO. Never would I have believed the developers would update a game to the point where it completely shuts out players that where once playing the game. Take my purchase money and all the money I've paid for my ESO Plus membership then shut me out of the game. 5400 crowns sitting there that I've collected and all is now just F****** GONE!! All you have to say is Sorry we have takin full advantage of the minimum requirements now and you are out of luck...have a nice day...helping you is our passion!! FU!! ESO Plus...CANCELLED....Game Client...DELETED. Stop sending me emails about all the cool stuff you have to offer for your game that I can't play anymore. Don't like my tone...who gives a s***...ban me from the game can't play the SOB anyway!! Good Bye Zenimax and ESO...Never spend my money on any product associated with these again!!!!

Mulcibur · March 2016

Philgo68 wrote: »

Master Merchant 1.8.5 seems to resolve the MM related crashing issues. Give that a shot and let me know if it's still broken for you.

God Bless,

Philgo68

Update worked. I saw you released it pretty quick so you have my thanks. Appreciate all you do mate. Looking forward to seeing what you do with FTC.

altemriel · March 2016

are you also aware of the many many graphical bugs caused by the use of the 64 bit client? NPC naked, parts or all clothes suddenly dissapear, buildings or horses got pink, hair of my character suddenly dissapeared and she was bald jesus crist

!!!??? she was so ugly with bald, please make it stop!!!

runningtings · March 2016

Well I got a new card, managed to log in once late at night and played for a few mins.
Now I can't log in, just crashes after Character Select.

Mulcibur · March 2016

runningtings wrote: »

Well I got a new card, managed to log in once late at night and played for a few mins.
Now I can't log in, just crashes after Character Select.

Make sure your add-ons are up to date.

DenniMyuu · March 2016

Well, so after some debate with the support, making exceptions for eso.ese and launcher.exe in my Firewall and Antivirus, updating all my addons and drivers, making sure my system meets the minimum requirements by far, I was suggested to open the ports for the game and flushing my DNS I have finally been able to play the game again as fluently as pre-TG on the 32-bit.

Necrelios · March 2016

I've been crashing consistently about every 15-20 minutes, but only when in Imperial City sewers. It's proceeded by choppy gameplay and unresponsive controls until the game client completely freezes up my desktop session forcing me to logout.

EDIT: Now it's happening in Wrothgar too.

nyguspleb17_ESO · March 2016

what kind of refund will customers receive since we can't use the basic element of the game (pvp) ?

Inarre · March 2016

9 crashes in an hour. Gave up and am logging off. I'm not on the "Zos Sucks" train, but right now your guys game is unplayable. 3 other players in my 12 man raid logged off for the same reason and I imagine the others who keep crashing will give up soon after me. Please fix this.... It's really, really bad.

runningtings · March 2016

Mulcibur wrote: »

runningtings wrote: »

Well I got a new card, managed to log in once late at night and played for a few mins.
Now I can't log in, just crashes after Character Select.

Make sure your add-ons are up to date.

No add-ons, brand new install.
Just managed to get logged in and loaded into Eastmarch, as soon as I went to play it crashed.
Joke.

BellaBlaze · March 2016

I keep getting kicked out of the game and been trying to log in for like 20 times in the last 30 minutes, but I get a 108 and 201 error. I followed the steps to repair the game, I did a clean boot, disabled firewall, antivirus and it's still showing me the 201 error

So frustrating.

Holy-Dope · March 2016

i've lost count...

Vritra · March 2016

Once I played this game with no issues at all and ever since the newest Thieves Patch I can no longer play.
From the early Beta testing all the way up to now.

I meet the min requirements, uninstalled and reinstalled the game, have the lastest DirectX 11 AND still keeps shutting me out of the game - you have to understand this is very frustrating and this is not only happening to me I can see.
After all this it tells me my DirectX 11 is not supported.

I run a Nvidia Geforce GTX 650 including the lastest driver update ......

This is one game that I looked forward to coming home after work to play.... now nothing.

radiostar · March 2016

We had multiple crashes using the Group Finder for the random vet dungeon. Every player crashed at the same time the first time, then one or two would crash alone when we came back online. We finished by waiting for each of us to get back ingame, but just barely.

ozmorgudduth · March 2016

IndyWendieGo wrote: »

philip-sanderneb18_ESO wrote: »

Still crash after pressing"Play". Did all tipps given here and in the german Forum. Anyone has an Idea or knows what ZoS will do with the players who cant even log in?

The general consensus of the forum players around here is to 'upgrade'. Are you running a DX 11 compliant card?

Upgrade has nothing to do with it.

I'm on i7 GTX 980, even reinstalled fresh Win 10 Pro, (genuine and fully updated) because I was running Win8 updated to Win10 so thought it might be the reason. Fresh install of Win 10 (and always new Nvidia drivers) and nothing has changed.

Still see pink
Still have sound bugged
Yesterday the game died 2 times, it just locks and you can't even ALTCTRDEL, because desktop is blacked out, it's good that you have access to windows start so I can log out.

This is from yesterday:

https://youtu.be/ZZx1gATbtZ8

https://youtu.be/BCP3f4LI6EU

ListerJMC · March 2016

I had a major crashing issue today in the "Maw of Lorkhaj" trial, I sent a ticket about it. A few others in my guild have had this issue as well in this same trial, on both the 32 and 64-bit clients.

Basically it's such a huge crash that you can no longer log in on that particular character until the character is removed from the trial area. I have no idea what triggers it, I've been in that trial twice before this and only crashed once (during a walkway with no mobs in it at all) but not to the point where I couldn't log in again on that character. It's pretty frustrating, I tried restarting the launcher and lowering graphics settings and logging in on another character (which I could do, even in the heavily-populated Rawl'kha) but nothing fixed the problem. If anyone knows a work-around I'd be really grateful! I'm well over system requirements.

Elf_Boy · March 2016

After the recent hotfix the issue I most deal with - sound and texture issues are far less common - is lock up on character load / zone load.

It also seems to me that the texture/sound problems are much more likely to show based on zone population.

nathan_bri · March 2016

Ourorboros wrote: »

Removing any addons

LOL this is so ripe. Zos implemented a perfect Catch-22 with add-ons. On the one hand they say the default UI was left bare bones in part so add-ons could be used to customize freely, and they provided access to allow add-ons. On the other hand, they officially don't support add-ons and often point to add-ons when there are problems with the game. Politicians should be lining up to hire the person who developed this idea.

The default UI for ESO was left bare because it matched the Skyrim aesthetic and made it feel more like a traditional Elder Scrolls Game. Alpha versions of the game had a mini-map, which made it look more like WoW, but cooler heads prevailed and we now have this beautiful immersive world by default without all the typical MMO crap cluttering the screen.

They knew that some people would still want to clutter up their beautiful 3D world with all the traditional MMO tools or perhaps augment some other aspects of the game to their liking so, like Blizzard and other MMO makers, they allowed players to extend the game at their own risk. No warranty about their fitness is expressed nor implied. ZeniMax has no control over the quality or content of add-ons, so their first solution to game issues is for you to remove them. It's a perfectly reasonable approach and, as it turns out, does solve problems on many occasions. In fact, it's one of the first things any game maker will advise you to do when troubleshooting games that allow you to mod the game or install add-ons.

csutoras · March 2016

Is there even a point to update that I am still crashing also. Right after patch I played for 30 minutes without issue, went away for the week on travel, back today and non-stop crashes again.

I guess it is time to find a new game

@ZOS_GinaBruno

runningtings · March 2016

Haven't seen any updates for a while, I still crash after Character Select. Seems like I'll just need to give up on this game...