12 Month one time reward

Elsonso · January 2015

MornaBaine wrote: »

They should really rethink their decision on this. NO ONE knew they were gonna pull a fast one on us and go B2P and then penalize anyone who let their sub lapse for even a week by refusing them whatever the "special" reward is (most of us believing it'll be a mount) AND not giving them the same amount of crowns the continuous subscribers are slated to get. I've been subbed since pre-launch so I'll be getting the whole shebang so don't think this is me saying, "Hey I subbed for 3 months, give me all the goodies!" I just think it would be far more fair for them to look at total subbed time and say, "Hey anyone who has been subbed for 8 months total gets the same full set of goodies." Eight months means you've been supporting the game with your cold hard cash for the MAJORITY of the time it has been live. That should be more than enough.

People have to get over this non-stop subscription thing.

It's not healthy.

I am an early access pre-order that was not subbed non-stop. I was out of the game for 3 months, costing ZOS $45 in revenue on my subscription. This earns me the coveted "non-supporter since the beginning" badge for not being a loyal customer.

In 2014, I purchased more than one copy of Imperial Edition, and extra game cards, so that I could hand them out as gifts. I have completed this mission.

Did I do this with the expectation of some sort of reward from ZOS? No. It was an investment in a game that appeared to be climbing in potential.

If I could go back in time, would I do it again? Yes, under the same circumstances.

Here I am with an investment in the game that surpasses most of the people who were subscribed the entire time. I am not, and never was, expecting any parade, balloons, or mount for what I did. Not this year. Not last year. My only expectation was that the game continued to grow and improve.

After Firor's comments, it bothered me for a while. I would have continuously subscribed if I thought it would have mattered. I knew I was here for the long haul. I was OK with being 3 months behind everyone else and, frankly, I expected that they would stop counting at 1 year. Now I will miss out on the 1 year whatever, as will almost everyone else.

Letting this bother me was ultimately silly. I already used my own subscription. I already handed out the extra stuff I bought. Everything about this was in the past. It is not what I have done with ESO over the last year that is important now. It was important at the time, but that time is gone. What is important is what I do now, and where that takes me in the future.

Don't get hung up over the past. Never forget the past, but focus on where you are going, not what is in the rear view mirror.

jamesharv2005ub17_ESO · January 2015

Fact is the reward is for people who didnt bail on the game at some point. They cant just give them to anyone it would defeat the purpose of rewarding people who not only bought boxes but paid subscriptions as well.

Jahoel · January 2015

jamesharv2005ub17_ESO wrote: »

Fact is the reward is for people who didnt bail on the game at some point. They cant just give them to anyone it would defeat the purpose of rewarding people who not only bought boxes but paid subscriptions as well.

I think a lot of the people that are concerned (I may be wrong) are people like me - people who never "bailed" on the game, but still may miss out on this one-time loyalty reward due to circumstances completely out of their control. (I participated obsessively in beta, and pre-purchased a digital and a physical copy of the Imperial Edition as soon as pre-orders were made available. I dropped my six month sub for about a week or two thanks to a failed renewal while I was out to sea with the US Navy; the card was declined for a reason that is still unknown and I didn't even find out until I got home - at which point I immediately renewed my sub for the longest option available, now three months: a subscription that I intend to continue renewing for the foreseeable future)

There are some players who intentionally left the game for a few days, weeks, or months - and I absolutely agree that they should not receive any reward. Determining who had legitimate reasons for lapsing, and who just lost the faith, would be a fools errand. I think it may be safe to say, however, that if someone was gone for more than a month; that was intentional. If it was less than a month? May have been intentional, but most likely not. And even if so, they clearly didn't take long to realize that they did in fact love the game and wish to continue their support of it.

Perhaps we will see some leeway, despite the speculative comment made by Mr. Firor during the Reddit AUA. If so, I think NO MORE than 29 days of leeway would be not only logical, but absolutely fair. If not, I can agree with the sentiment some may have that it feels wrong. Thoughts?

RDMyers65b14_ESO · January 2015

First of all, thanks for serving the country. I was a Navy wife for 16 years.

As I understand it, the coming mount is a loyalty reward for continuous subscription, not a 12 months award. I have read somewhere that the maximum lapse they will consider is less than 12 hours.

Kyoma · January 2015

Siluen wrote: »

I would also very much like an answer to this topic, I've been subscribed since beta, but due to my preferred payment method, I had to go with non-recurring subs each time. And there have been these days where I tried to log in to ESO to realize my sub just ran out, which prompted me to refresh it straight away.

It would be uncool to miss out on a loyalty reward by basically a few hours.

^^ This exactly. I was never even kicked from the game during those hours.

Gidorick · January 2015

I think thr perspective of "as long as you had an active subscription at some point during each of the months ESO has been live. Even if was for one hour." Would be a fair way to handle extenuating circumstances.

starkerealm · January 2015

Gidorick wrote: »

I think thr perspective of "as long as you had an active subscription at some point during each of the months ESO has been live. Even if was for one hour." Would be a fair way to handle extenuating circumstances.

It's also not like that would be without precedent. IIRC Fallen Earth passed out a mount reward to everyone with an active subscription in the month before F2P.

Obviously, this is ZoS's choice, but...

Mountain_Dewed · January 2015

I feel silly for paying the last 2 months and not playing, kinda got a traffic jam starting here

Jahoel · January 2015

RDMyers65b14_ESO wrote: »

First of all, thanks for serving the country. I was a Navy wife for 16 years.

As I understand it, the coming mount is a loyalty reward for continuous subscription, not a 12 months award. I have read somewhere that the maximum lapse they will consider is less than 12 hours.

Have an 'Awesome' for your thanks.

You are correct, the reward is presumed to be for continuous subscription based on the wording of the retraction of the "12 Month reward" statement in the following quotes. (Though I'm not sure that it's been confirmed to be a mount.)

"We also have 3, 6, and 9 month subscriber loyalty rewards (we've already given out the 3 and 6 month rewards), and we'll have a special loyalty reward for all of you who have subscribed from original launch through the Tamriel Unlimited transition."

"I mistakenly called this the "12 month" reward on our twitch show the day before yesterday, what it is intended to do is to make sure that people who subscribed the entire time the game was sub-based get a really cool exclusive reward."

These quotes are both Matt Firor from the recent Reddit AUA on Tamriel Unlimited. (Link). The latter quote is the one referenced by the OP in this post. There was also a statement about 'not anticipating any leeway' that I can't seem to find now, so maybe it was removed or I'm missing it. That statement is the cause of some of these concerns.

-EDIT: Found it. (Link)

"What it means is that if you purchased the game and have subbed since April 2014 to March 17, 2015, you'll get the special reward. I don't anticipate there being any leeway."

Gidorick wrote: »

I think thr perspective of "as long as you had an active subscription at some point during each of the months ESO has been live. Even if was for one hour." Would be a fair way to handle extenuating circumstances.

That sounds fantastic. Probably the most reasonable way to go about it, I think, but time will tell what ZOS has planned exactly.

Dave2836 · January 2015

I was thinking we could have been guessing what kind of mount it was rather
than create 4 pages of "Wait, do I even qualify for one"?

I'm still all in for a dragon. Fus ro dah?

Rosveen · January 2015

Dave2836 wrote: »

I was thinking we could have been guessing what kind of mount it was rather
than create 4 pages of "Wait, do I even qualify for one"?

I'm still all in for a dragon. Fus ro dah?

How about something that isn't lore-breaking?

@Jahoel‌ if you watch ESO Live, when Matt talks about the reward he mentions riding on it. So that's a pretty good confirmation we're getting a mount. Well, you are, I lapsed so many times no leeway is going to help me.

Rammi · January 2015

Bouvin wrote: »

Sorry to rain on your parade.

From Matt Frior on the reddit AMA today. "I don't anticipate there being any leeway."

"It's not a "12 month sub" reward, because obviously we're making the Tamriel Unlimited transition less than 12 months after launch.
What it means is that if you purchased the game and have subbed since April 2014 to March 17, 2015, you'll get the special reward. I don't anticipate there being any leeway."

http://www.reddit.com/r/elderscrollsonline/comments/2tfb48/welcome_to_the_eso_tamriel_unlimited_aua/cnylcq7

Wow so my sub I believe lapsed for about 5/10 days because of moving homes and I am not worthy of receiving this because I'm less of a dedicated ESO gamer.

Interesting! ZoS really don't think this stuff through at all, they really know how to on the one hand compliant a group of people and then later laugh at them.

A way to solve this would be to say if you have sub for a total of 12 months (whatever the timing is since release) or more you get it but the mount is only available for the first 30 days after the release of TU. That way people who did not lapse more than a month would be entitled to this.

Rammi · January 2015

Rott wrote: »

For the whingers who feel this is unfair, just think about it:

Zos: hey guys here's a special gift for people who subbed for 12 months!

Customer 1: that's so unfair, I subbed 11 months, only missed by one month, can't there be some leeway?

Zos: OK, OK, special gift for people who subbed 11 months.

Customer 2: wait, but I subbed for 10 months, I only missed one month, that's so unfair! Can I have a little leeway?

Zos: OK special gift for people subbed for 10 months!

Customer 3: hang on, I was subbed for 9 months what about me?

Zos: go on then, special gift for people subbed for 9 months!

Customer 4: 8 months here, what about me?

So where would you draw the line for the special reward? It's gotta be somewhere!

A month leeway is very fair as a lot of people suffer mitigating circumstances that might have prevented them from making payment, for example a CC theft or a house move.

A month away from the game is a billing cycle of money that they did not pay and should be the cut off point.

Jahoel · January 2015

Rosveen wrote: »

@Jahoel‌ if you watch ESO Live, when Matt talks about the reward he mentions riding on it. So that's a pretty good confirmation we're getting a mount. Well, you are, I lapsed so many times no leeway is going to help me.

I actually won't be able to watch that for a few more days thanks to being at sea. Good to know, thanks for sharing. Maybe something will work out for you to get it, too

Rammi wrote: »

A way to solve this would be to say if you have sub for a total of 12 months (whatever the timing is since release) or more you get it but the mount is only available for the first 30 days after the release of TU. That way people who did not lapse more than a month would be entitled to this.

I would be OK with that also, anything so that loyal subscribers aren't punished for something we could not control.

Gidorick · January 2015

Rosveen wrote: »

Dave2836 wrote: »

I was thinking we could have been guessing what kind of mount it was rather
than create 4 pages of "Wait, do I even qualify for one"?

I'm still all in for a dragon. Fus ro dah?

How about something that isn't lore-breaking?

@Jahoel‌ if you watch ESO Live, when Matt talks about the reward he mentions riding on it. So that's a pretty good confirmation we're getting a mount. Well, you are, I lapsed so many times no leeway is going to help me.

Something rare that isn't lore breaking? I hate to say this because it sounds so silly but... unicorns would fall into this category.

AshySamurai · January 2015

So, you're saying I'm not loyal enough because I have to wait a month (whole April) for Imperial Edition box (it was long shipping)? I started to play in May. I feel that I'm get penalized for my loyalty.

ThyIronFist · January 2015

LordTareq wrote: »

It really should be 12 months total, not 12 months without any disruption. I myself have been travelling for several months, obviously not subscribing during that time, but I've been otherwise playing since beta.

Same for me. Been a member since beta, but had a 2 month break from the game.

Wonderful...

aisriyth_ESO · January 2015

This really rubs me the wrong way. I feel like it should be thank you for anyone who paid for at least a month post free month. It is sad because the whiterun wolfhound was bad enough, yet that ended up still being released through the symbiote nord.

AshySamurai · January 2015

@ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ? Anyone?

AshySamurai · January 2015

Also

Altair wrote: »

So... I was in the beta. Reported many bugs. Then, shortly after release, I stopped playing for RL reasons. My highest level character was a level 14 Imperial Dragonknight in the Daggerfall Covenant.

I was looking the other day, and found that... somehow... I never cancelled my subscription. So I've been on auto-pay for all this time, and never played the game. Stupid me, I know. Anyways, after realizing that, I logged in the other day... I've got a bunch of pets now, loyalty rewards or something, and my skill points are all reset. The highest level I had gotten any of my characters to was level 14.

I want to start playing again, now that I have some time, and have a couple basic questions. I am in fact trying to find answers to these questions via google search, but there's an awful lot written on the subject to sift through, and yet much of it is old information.

[SNIP]

This guy will get his "loyalty reward" only because he never dropped sub. Maybe better to make this reward cost $150 (10 month * $15 sub price) and reduce price by $15 for every month player was subbed? (sorry, @Altair, you are just perfect example of how unfair this system)

Link to original post.

Miflett · January 2015

aisriyth_ESO wrote: »

This really rubs me the wrong way. I feel like it should be thank you for anyone who paid for at least a month post free month. It is sad because the whiterun wolfhound was bad enough, yet that ended up still being released through the symbiote nord.

Exactly. The fact that they want to do something and then totally miss the point on the entire reasoning for doing it really makes itself known here. Thanks for valuing me less as a player because I missed a month's payment due to taking care of bills. Great. A+ job

Sometimes doing nothing at all is better. I mean that.

AlayneStone · January 2015

I played the beta and bought the game when it came out played for 2 months and found it really buggy so gave up for the summer and resubbed in sept so I won't be getting it, but probably something lame anyways. I do think they should give something to people who were subbed tho before this whole b2p, regardless if you missed a week, month or a couple months doesn't make you any less important I wouldn't think and by the looks of it a lot of people won't be getting it so not a good way to reward ppl who supported them.

jluchau · January 2015

I would be pretty bummed if there was no leeway. I was in beta and i've subbed since the game launched, accept for about 1 week when my bank changed my debit cards because someone stole my number and tried to charge a bunch of things. I forgot to update the new info here and it cause literally like a 1 week lapse.

jamesharv2005ub17_ESO · January 2015

gingerkid1991b16_ESO wrote: »

I played the beta and bought the game when it came out played for 2 months and found it really buggy so gave up for the summer and resubbed in sept so I won't be getting it, but probably something lame anyways. I do think they should give something to people who were subbed tho before this whole b2p, regardless if you missed a week, month or a couple months doesn't make you any less important I wouldn't think and by the looks of it a lot of people won't be getting it so not a good way to reward ppl who supported them.

If you missed a week I understand. If you missed months then no you shouldnt get it.

angel59 · January 2015

jamesharv2005ub17_ESO wrote: »

If you missed a week I understand. If you missed months then no you shouldnt get it.

I am inclined to agree with this if, and only if, the one week lapse was completely out of the subscribers control. I have read this thread and most who had a lapse provide an excuse, but no reason to justify why they should get the reward. Almost every unintentional lapse could have been prevented by the subsciber, if they had taken proper actions before the subscription was up for renewal .

I dont think the reward is intended for those who play a lot or who play regularly. There are already rewards for those (on a quarterly basis). The announced loyalty reward is for people, me included, who maintained a continuous subscription without a break. If you did not maintain this continuity then why should a reward be provided when there are subscribers who did not lapse? We took actions to ensure a break did not occur.

I know most people are not going to like my position, but a line has to be drawn somewhere. ZO said it was for continuous subscriptìon and they should stick to this. It provides meaning to those of us who financially stuck through the growth problems.

Flame suit on.

Lettigall · January 2015

Member Since February 6, 2014. Participated in beta weekends, pre-ordered game. Haven't actually played this month just paying sub to support game! Downloaded PTS to help testing 1.6 update. But letting subscription lapse for 3 days I'm no longer loyal customer!

Ysne58 · January 2015

I have a total of about 3 weeks lapse (I think) because of rl issues.

Miflett · January 2015

angel59 wrote: »

jamesharv2005ub17_ESO wrote: »

If you missed a week I understand. If you missed months then no you shouldnt get it.

I am inclined to agree with this if, and only if, the one week lapse was completely out of the subscribers control. I have read this thread and most who had a lapse provide an excuse, but no reason to justify why they should get the reward. Almost every unintentional lapse could have been prevented by the subsciber, if they had taken proper actions before the subscription was up for renewal .

I dont think the reward is intended for those who play a lot or who play regularly. There are already rewards for those (on a quarterly basis). The announced loyalty reward is for people, me included, who maintained a continuous subscription without a break. If you did not maintain this continuity then why should a reward be provided when there are subscribers who did not lapse? We took actions to ensure a break did not occur.

I know most people are not going to like my position, but a line has to be drawn somewhere. ZO said it was for continuous subscriptìon and they should stick to this. It provides meaning to those of us who financially stuck through the growth problems.

Flame suit on.

You want to be a special cookie, we get it. That should not come at the costs of giving the finger to most of your subscribers that have been here from the beginning and helped test the game.

So many people (devs) now a days want to shoot themselves in the foot over something they think is a reward. ie: *** dlc practices

gresiac · January 2015

i missed like 10 hours

AlayneStone · January 2015

jamesharv2005ub17_ESO wrote: »

gingerkid1991b16_ESO wrote: »

I played the beta and bought the game when it came out played for 2 months and found it really buggy so gave up for the summer and resubbed in sept so I won't be getting it, but probably something lame anyways. I do think they should give something to people who were subbed tho before this whole b2p, regardless if you missed a week, month or a couple months doesn't make you any less important I wouldn't think and by the looks of it a lot of people won't be getting it so not a good way to reward ppl who supported them.

If you missed a week I understand. If you missed months then no you shouldnt get it.

And we're not getting it so.... Was just simply stating my opinion. Personally I see no difference we have all supported the game, they should have just gave something to everyone who has but that's not the case and I'm not gonna cry and pout over not getting an item on a video game lol