12 Month one time reward

angel59

Miflett wrote: »

You want to be a special cookie, we get it. That should not come at the costs of giving the finger to most of your subscribers that have been here from the beginning and helped test the game.

So many people (devs) now a days want to shoot themselves in the foot over something they think is a reward. ie: *** dlc practices

Not quite. The special cookie is the person who thinks they are entitled to something when they do not meet the criteria.

I pay and play because I enjoy the game. I dont understand why someone would continue their subscripton if they felt they were paying to test ESO. Most of these pay to test arguments have materialized since the continuous subscription reward was announced. Coincidence? I think not.

aisriyth_ESO

Honestly, it has nothing to do with being a special cookie/snowflake. I am a die hard collector to the extreme, so much so that I define it as a character fault of mine. Not only was the whiterun wolfhound a spit to the face of long time players (turns out it didn't matter as it came attached to a figure 2-3 months later), but now this?

I am barred from continuing my habit of collecting everything, with no possible way to overcome it except a time machine. Not only is that a sting to my pride but its also ANOTHER slap to the face that I thought ZoS learned from.

Furthermore the issue is exacerbated when the reality of why I and others cannot obtain this mount is because we are not viewed as loyal enough....really? That is ridiculous, I fully support ZoS in moving to the B2P/F2P style, I think its a great idea, and I had fully intended on keeping my sub going post transition. However, being told I am not worthy enough to be considered loyal due having to deal with finances? Then on top of that also missing out on the mount because of it, is just to much of a blow for me to even consider maintaining a subscription. I would gladly accept not receiving it for free since I was unable to sub the entire time, but at least give people who had subbed at least for once month the ability to buy it BEFORE the transition.

I truly hope ESO gains more players and I anticipate it will be a come back story in the MMO circuit for some time. Sadly, my time in ESO is quickly coming to a close. I wish ZoS all the best in future endeavors but I sincerely hope they learn from this and at least give everyone the chance to obtain something before its gone for good.

Edit: Point I forget to make is that my collectors OCD is not at all to be special. If this mount went up on the crown store I wouldn't mind at all. I am a firm believer that variety is good so restricting things behind, pre-orders/early access/one time loyalty things/cons seems crazy to me.

Rook_Master

Absolutely you should have to have been subbed the entire time from April 1, 2014 to March 17, 2015 to get the mount. And it should never be sold on the cash shop or given to people who pass the 12 month mark later on.

I have been subbed the entire time. Reward my loyalty, ZOS.

Miflett

aisriyth_ESO wrote: »

Honestly, it has nothing to do with being a special cookie/snowflake. I am a die hard collector to the extreme, so much so that I define it as a character fault of mine. Not only was the whiterun wolfhound a spit to the face of long time players (turns out it didn't matter as it came attached to a figure 2-3 months later), but now this?

I am barred from continuing my habit of collecting everything, with no possible way to overcome it except a time machine. Not only is that a sting to my pride but its also ANOTHER slap to the face that I thought ZoS learned from.

Furthermore the issue is exacerbated when the reality of why I and others cannot obtain this mount is because we are not viewed as loyal enough....really? That is ridiculous, I fully support ZoS in moving to the B2P/F2P style, I think its a great idea, and I had fully intended on keeping my sub going post transition. However, being told I am not worthy enough to be considered loyal due having to deal with finances? Then on top of that also missing out on the mount because of it, is just to much of a blow for me to even consider maintaining a subscription. I would gladly accept not receiving it for free since I was unable to sub the entire time, but at least give people who had subbed at least for once month the ability to buy it BEFORE the transition.

I truly hope ESO gains more players and I anticipate it will be a come back story in the MMO circuit for some time. Sadly, my time in ESO is quickly coming to a close. I wish ZoS all the best in future endeavors but I sincerely hope they learn from this and at least give everyone the chance to obtain something before its gone for good.

Edit: Point I forget to make is that my collectors OCD is not at all to be special. If this mount went up on the crown store I wouldn't mind at all. I am a firm believer that variety is good so restricting things behind, pre-orders/early access/one time loyalty things/cons seems crazy to me.

I'm right there with ya, 100%. This describes me perfectly. It's a shame too, because every game I once loved forces me out due to this stuff. I'm the weirdo that won't buy a game if I can't experience all the content.

Rivan12

I am worried I will be disqualified from this long term subscriber reward due to no fault of my own.

At launch we all provided CC info to start the free month, that same CC is in actuality a CC I add money to for online purchases.

When it came time to re-up the membership after the first month, ZOS's system turned down the CC when money was loaded on it ready to be charged. A phone call revealed ZOS knew of a issue they were having with money cards. They granted me 3 days of playtime while they sorted out their system and charged my card. Problem solved...until the next month when exact same thing happened again. Another apology by ZOS employee and another 3 days of free playtime granted to me while they sorted it all out.

Third month and since, no problems with charging my card.

TLDR:
I am worried ZOS not being able to charge my card two different occasions and me being temporarily locked out of the game will lead to my disqualification for the long term subscriber loyalty reward. Hope I am wrong, if it happens guess I'll be calling ZOS again.

AshySamurai

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

jamesharv2005ub17_ESO

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

AshySamurai

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

UrQuan

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

They haven't answered my question though: is the reward for people who have been continuously subscribed since the day of launch or since any time in April? In the AMA they just said April, without specifying... So my guess is that it's for people who have been subbed since any time in April, but I'd like to have confirmation on that.

jamesharv2005ub17_ESO

AshySamurai wrote: »

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

If they start making exceptions they will never stop. I missed an hour. I missed a week. I missed a month. I missed 6 months. This is why they are most likely going to stick to their guns. I hope at least. Sick of them caving to the incessant whining of the forums. Why not just accept the fact you didnt sub 100% of the time so you dont qualify?

AshySamurai

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

If they start making exceptions they will never stop. I missed an hour. I missed a week. I missed a month. I missed 6 months. This is why they are most likely going to stick to their guns. I hope at least. Sick of them caving to the incessant whining of the forums. Why not just accept the fact you didnt sub 100% of the time so you dont qualify?

Well, some poeple want/like to collect all fluff in game, some just want to be treated as loyal. I don't know all reasons why, but we already have 6 pages here. All people have different reasons why they are dropped sub, but all of them are loyal and like this game. It's not because "I dropped sub since launch and resubed only now and want this reward". IMO it's more about "It's just an acident/force majeure".

jamesharv2005ub17_ESO

AshySamurai wrote: »

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

If they start making exceptions they will never stop. I missed an hour. I missed a week. I missed a month. I missed 6 months. This is why they are most likely going to stick to their guns. I hope at least. Sick of them caving to the incessant whining of the forums. Why not just accept the fact you didnt sub 100% of the time so you dont qualify?

Well, some poeple want/like to collect all fluff in game, some just want to be treated as loyal. I don't know all reasons why, but we already have 6 pages here. All people have different reasons why they are dropped sub, but all of them are loyal and like this game. It's not because "I dropped sub since launch and resubed only now and want this reward". IMO it's more about "It's just an acident/force majeure".

People keep throwing around this whole loyalty thing. Its for people who have had a constant sub between april and march 17th. Its not that others are not loyal its just that they didnt have a sub. I know there are six pages here. I wont be getting the reward either. I just am adult enough to accept it without throwing a fit screaming I should get it too even tho I dont qualify.

Jahoel

jamesharv2005ub17_ESO wrote: »

Why not just accept the fact you didnt sub 100% of the time so you dont qualify?

Because that has not been confirmed beyond doubt (this is why some posters are looking for answers from ZOS). And because it is a loyalty reward; many of the people posting here are in-fact loyal fans. In many of the cases above, there was no mistake made on the part of the player that caused a lapse in their continuous subscription to the game. In a few, it even seems to have been the fault of the company!

I absolutely sympathize with your (and others) stance on not allowing any grey area. I cannot, however, agree with it. As a victim of circumstances out of my control I can level with others in a similar situation, and have to hope that there will at least be an appeal option for players like myself who have absolutely been loving and supportive of this game since it was a mere whisper - but may not be eligible for this one time reward because of something they could not possibly have prevented.

It's probably pretty easy to imagine that "if we loved the game, we wouldn't have let this happen". But consider that, for at least some of us voicing our concerns, there really was no way to prevent it. My card was declined by the ESO payment services while it was current, with more than sufficient funds available. To this day, there is no logical explanation as to "why".

Of course, I renewed immediately upon discovery of the failed transaction (ironically with the exact same card) and gained access to the game; so at the time, there was no harm done. But with this one-time reward as it's currently being described, myself and many other loyal fans of The Elder Scrolls Online may be denied something that - in all honesty - we would under any normal circumstances be getting.

jamesharv2005ub17_ESO

But it HAS been confirmed. They said they do not anticipate any leeway. That means most likely if you didnt have a paid sub each month then you wont get the reward. I highly doubt that if you missed a few hours or a day you will be disqualified. If you missed a month well then yes you will be disqualified.

Jahoel

jamesharv2005ub17_ESO wrote: »

But it HAS been confirmed. They said they do not anticipate any leeway. That means most likely if you didnt have a paid sub each month then you wont get the reward. I highly doubt that if you missed a few hours or a day you will be disqualified. If you missed a month well then yes you will be disqualified.

Exactly, "do not anticipate". This is not confirmation. You go on yourself to say "most likely". If it was confirmed, you would be saying "You will" or "You won't" rather than "Most likely will" or "Most likely won't". Many of us are still waiting for this confirmation from ZOS.

If what you are saying regarding the actual terms of this reward was confirmed, this thread would either never exist - or be much shorter. But we have no official statement saying that missing a few days will not disqualify us. Until we do, I think it's reasonable to expect concern.

There are clearly people on both sides of the fence here, and what will happen is up to ZOS. But due to the gravity of my concern, I (like many others) have come here to give voice to my issue and respectfully request a finalizing answer.

Soulshine

angel59 wrote: »

Miflett wrote: »

You want to be a special cookie, we get it. That should not come at the costs of giving the finger to most of your subscribers that have been here from the beginning and helped test the game.

So many people (devs) now a days want to shoot themselves in the foot over something they think is a reward. ie: *** dlc practices

Not quite. The special cookie is the person who thinks they are entitled to something when they do not meet the criteria.

I pay and play because I enjoy the game. I dont understand why someone would continue their subscripton if they felt they were paying to test ESO. Most of these pay to test arguments have materialized since the continuous subscription reward was announced. Coincidence? I think not.

It's not that black and white, and.... no, such arguements have been around way longer than that.

Where ESO is concerned, a lot of us here since beta who bought 6 month-at-a-time subs obviously have already paid for our time so it stands to reason that since it's already paid for we are still playing and taking the wait and see approach on the problems we have seen.

And that is where the comments come from. That we are able to look back at the arc of development progression from way back then to now and conclude that it still feels like a beta is quite normal a reaction, given the ever shifting directions this game has taken, and keeps taking, in less than one year's time.

Not too many MMOs I personally have played have introduced such drastic changes to their primary game systems in such short time as ESO has done. Granted I have definitely NOT played every MMO out there, just saying the ones I have played have not done this.

As far as gifts for the sub, I could care less. Never was interested in that and don't actually even like what they gave already. It just clutters the bank and inventory and offers nothing of value to my game.

jamesharv2005ub17_ESO

Jahoel wrote: »

jamesharv2005ub17_ESO wrote: »

But it HAS been confirmed. They said they do not anticipate any leeway. That means most likely if you didnt have a paid sub each month then you wont get the reward. I highly doubt that if you missed a few hours or a day you will be disqualified. If you missed a month well then yes you will be disqualified.

Exactly, "do not anticipate". This is not confirmation. You go on yourself to say "most likely". If it was confirmed, you would be saying "You will" or "You won't" rather than "Most likely will" or "Most likely won't". Many of us are still waiting for this confirmation from ZOS.

If what you are saying regarding the actual terms of this reward was confirmed, this thread would either never exist - or be much shorter. But we have no official statement saying that missing a few days will not disqualify us. Until we do, I think it's reasonable to expect concern.

There are clearly people on both sides of the fence here, and what will happen is up to ZOS. But due to the gravity of my concern, I (like many others) have come here to give voice to my issue and respectfully request a finalizing answer.

If that isnt good enough then nothing will be good enough. They answered. If you didnt have a sub every month you wont get it. Case closed.

UrQuan

Soulshine wrote: »

Where ESO is concerned, a lot of us here since beta who bought 6 month-at-a-time subs obviously have already paid for our time so it stands to reason that since it's already paid for we are still playing and taking the wait and see approach on the problems we have seen.

Hmm, this gives me an idea. Why doesn't ZOS do this reward based on how many months worth of subscription people paid for before the switch to B2P? At the time ESO goes B2P it will have been subscription-only for just over 11 months. Since you get 1 month free with purchase, that means 10 months worth of paid subscription. So why not give the reward to everyone who has paid for 10 months worth of subscription prior to March 17th?

This way there's a reasonable amount of leeway so that anyone whose sub lapsed due to a billing error or the like will be fine, but there's still a cutoff.

Of course, I guess you could game this system a bit by buying a 3 month sub just before 1.6 drops and still get the reward even if you were un-subbed for 3 months in the summer... Hmm.

AshySamurai

UrQuan wrote: »

Soulshine wrote: »

Where ESO is concerned, a lot of us here since beta who bought 6 month-at-a-time subs obviously have already paid for our time so it stands to reason that since it's already paid for we are still playing and taking the wait and see approach on the problems we have seen.

Hmm, this gives me an idea. Why doesn't ZOS do this reward based on how many months worth of subscription people paid for before the switch to B2P? At the time ESO goes B2P it will have been subscription-only for just over 11 months. Since you get 1 month free with purchase, that means 10 months worth of paid subscription. So why not give the reward to everyone who has paid for 10 months worth of subscription prior to March 17th?

This way there's a reasonable amount of leeway so that anyone whose sub lapsed due to a billing error or the like will be fine, but there's still a cutoff.

Of course, I guess you could game this system a bit by buying a 3 month sub just before 1.6 drops and still get the reward even if you were un-subbed for 3 months in the summer... Hmm.

Anyway, even in that case ZOS will get their money. IMO win win.

Rosveen

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

If they start making exceptions they will never stop. I missed an hour. I missed a week. I missed a month. I missed 6 months. This is why they are most likely going to stick to their guns. I hope at least. Sick of them caving to the incessant whining of the forums. Why not just accept the fact you didnt sub 100% of the time so you dont qualify?

Because double charges in April and May were entirely Zenimax's fault and because of that many people's subs lapsed. Do you really feel it's fair to deny them the loyalty reward?

jamesharv2005ub17_ESO

Rosveen wrote: »

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

jamesharv2005ub17_ESO wrote: »

AshySamurai wrote: »

@ZOS, a lot of peolple waiting for answers here. @ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ ?

They have already answered. They said they "do not expect any leeway". I know its not the answer you want but its an answer none the less.

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

If they start making exceptions they will never stop. I missed an hour. I missed a week. I missed a month. I missed 6 months. This is why they are most likely going to stick to their guns. I hope at least. Sick of them caving to the incessant whining of the forums. Why not just accept the fact you didnt sub 100% of the time so you dont qualify?

Because double charges in April and May were entirely Zenimax's fault and because of that many people's subs lapsed. Do you really feel it's fair to deny them the loyalty reward?

If it lapsed for a whole month then yes I feel it is fair. If you were double charged then how is that a lapse? If anything you double paid for the month.

Sighlynce

Look at it this way, its probably only gonna be exclusive for a short time. Just wait for your first allotment of crowns once Tamriel Unlimited launches and purchase whatever it is in the Crown Store. problem solved

Soulshine

UrQuan wrote: »

Soulshine wrote: »

Where ESO is concerned, a lot of us here since beta who bought 6 month-at-a-time subs obviously have already paid for our time so it stands to reason that since it's already paid for we are still playing and taking the wait and see approach on the problems we have seen.

Hmm, this gives me an idea. Why doesn't ZOS do this reward based on how many months worth of subscription people paid for before the switch to B2P? At the time ESO goes B2P it will have been subscription-only for just over 11 months. Since you get 1 month free with purchase, that means 10 months worth of paid subscription. So why not give the reward to everyone who has paid for 10 months worth of subscription prior to March 17th?

This way there's a reasonable amount of leeway so that anyone whose sub lapsed due to a billing error or the like will be fine, but there's still a cutoff.

Of course, I guess you could game this system a bit by buying a 3 month sub just before 1.6 drops and still get the reward even if you were un-subbed for 3 months in the summer... Hmm.

Just a clarification then: if you are going to base it on what has been paid for before B2P launch, obviously what any 6 month subber like myself paid for before then is still the same: 12 months of play time, not 10.

As is, the "reward" for that purchase was a reduced monthly cost not some goofy pet. In fact, people buying monthly/quarterly paid more for their access than I did. Perhaps they should be first in your pecking order, eh? Month-to-month subbers, god bless them, have paid the highest amount of money for their access to the game than anyone.

UrQuan

Soulshine wrote: »

Just a clarification then: if you are going to base it on what has been paid for before B2P launch, obviously what any 6 month subber like myself paid for before then is still the same: 12 months of play time, not 10.

Right. Anyone like yourself or myself who has paid the 6 month sub twice has paid for 12 months, and would therefore get the reward under this system because they had paid for 10+ months of play time prior to the B2P launch.

NewBlacksmurf

I think we are all like....dangit I missed 12 months but then those who did not miss are thinking....THANK YOU!

The line was drawn and honestly, it doesn't need to be extended or changed.
IF they decided to create other rewards for 11 - 10 and 8-9 that would be a plus but if you jumped in, and kept the sub active whatever the means....considering this game needed a lot of attention and still does need some more TLC....
- 12 month subscribers should be rewarded and rightly so as they literally funded the development of this game.

AshySamurai

NewBlacksmurf wrote: »

I think we are all like....dangit I missed 12 months but then those who did not miss are thinking....THANK YOU!

The line was drawn and honestly, it doesn't need to be extended or changed.
IF they decided to create other rewards for 11 - 10 and 8-9 that would be a plus but if you jumped in, and kept the sub active whatever the means....considering this game needed a lot of attention and still does need some more TLC....
- 12 month subscribers should be rewarded and rightly so as they literally funded the development of this game.

All who was subscribed at least one month funded the development of this game.

rawne1980b16_ESO

AshySamurai wrote: »

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

They change their minds when it benefits them. Giving out more free stuff doesn't benefit them.

If they start making exceptions for this they will have to make exceptions for other things.

AshySamurai

rawne1980b16_ESO wrote: »

AshySamurai wrote: »

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

They change their minds when it benefits them. Giving out more free stuff doesn't benefit them.

If they start making exceptions for this they will have to make exceptions for other things.

Happy customers = paying customers.

rawne1980b16_ESO

AshySamurai wrote: »

rawne1980b16_ESO wrote: »

AshySamurai wrote: »

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

They change their minds when it benefits them. Giving out more free stuff doesn't benefit them.

If they start making exceptions for this they will have to make exceptions for other things.

Happy customers = paying customers.

And then those happy customers ask for more, and more, and more because they made an exception before they must do it again.

This is why devs put restrictions of freebies. To stop people begging for more all the time.

AshySamurai

rawne1980b16_ESO wrote: »

AshySamurai wrote: »

rawne1980b16_ESO wrote: »

AshySamurai wrote: »

We all know how easily ZOS changes their mind. Why they shouldn't do it one more time?

They change their minds when it benefits them. Giving out more free stuff doesn't benefit them.

If they start making exceptions for this they will have to make exceptions for other things.

Happy customers = paying customers.

And then those happy customers ask for more, and more, and more because they made an exception before they must do it again.

This is why devs put restrictions of freebies. To stop people begging for more all the time.

Well, to give sometimes something for free it's a good move. Companies make gifts for all customers every year. And it's absolutly free. Why shouldn't ZOS please their customers. You make a present, show that every customer is important to you and customer don't leave you store (in that case game) and continue to spend money.