Uhhh, it's asking me to re-install the game...

Ariane

ZOS_GinaBruno wrote: »

Ok guys, we need some additional information from all of you so we can delve deeper.

First, we need four files

@ZOS_GinaBruno:

• host.developer log file
• Launcher.Settings file (located in the \Zenimax Online\Launcher directory) -> Do I send them to you by PM or should I attach them here?
• A screenshot of your \Zenimax Online folder or a listing of any subfolders in your \Zenimax Online folder -> 2 folders, Launcher and The Elder Scrolls Online EU
• a screenshot of a right click + properties of the The Elder Scrolls Online or The Elder Scrolls Online EU folder to determine the size of the data you currently have. -> 30.8 GB

Plus answers to these following questions:

• Which environment were you patching when this happened? NA, EU, PTS? -> EU
• What region are you actually in geographically? -> Spain
• What environment(s) are you showing in the patcher? NA, EU, PTS -> EU
• Is this a brand new install or is it being patched up from a previous version? -> brand new after last beta ended, patched since then

sss_SiN

I am on NA,

here is the pictures

http://i.imgur.com/PDkEIb5.png

here is the log

Extracting skin file (locale/en-us.json)
Extracting skin file (locale/en-us.json)
Extracting skin file (workflow.json)
Unable to extract skin file (locale/us.json)
Unable to extract skin file (locale/en.json)
Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\downloader.dll) (3.5.2.0)
Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\patcher.dll) (3.5.2.0)
Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\MinSpecDetectionInterop.dll)
Response code set [/images/single/icons.png:200:0]
Response code set [/images/gold/plate-games-news.png:200:0]
Response code set [/images/gold/plate-error.png:200:0]
Downloader Version: 3.5.2.0
Accept queue size of (4)
Response code set [/images/gold/progress-bar-fill.png:200:0]
Response code set [/images/gold/plate-extended.png:200:0]
Solid Core v0.82 () in use (S11)
Cwd [C:\Program Files (x86)\Zenimax Online\Launcher\] [60:A4:4C:5C:94:DA]
Torrent Agent: -SC0082-
Torrent Agent: -SD3520-
Manager state changing from (Idle) to (Start)
Manager state changing from (Start) to (Process)
Patcher Version: 3.5.2.0
Response code set [/images/gold/progress-bar.png:200:0]
Response code set [/images/gold/plate-settings.png:200:0]
Response code set [/images/gold/progress-bar-glow.png:200:0]
Accept queue size of (2)
Response code set [/images/gold/dropdown-bottom.png:200:0]
Response code set [/images/gold/dropdown-open.png:200:0]
Response code set [/fonts/RoboCondensed_regular.woff:200:0]
Response code set [/fonts/RoboCondensed_bold.woff:200:0]
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/en.json)
Unable to extract skin file (locale/us.json)
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/us.json)
Unable to extract skin file (locale/en.json)
Extracting skin file (locale/en-us.json)
Extracting skin file (locale/en-us.json)
http://127.0.0.1:50655/applications.js (1622): ---- Trying to clean first. ----
Start file [C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData\Host.dc170dba81ddf1d6d35f51b7e692cc50f4a4ccba\061b8d0af8fa3d892fdc9723a00d5d6ccff18f5a.patchmanifest.partial] [S:0k] [E:0k] [P:0k]
Checking manifest (C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData\Host.dc170dba81ddf1d6d35f51b7e692cc50f4a4ccba\061b8d0af8fa3d892fdc9723a00d5d6ccff18f5a.patchmanifest) (29 to 29)
http://127.0.0.1:50655/applications.js (1154): ---- The Elder Scrolls Online (NA) changing state: 1 ----
Response code set [/images/gold/btn-teal-disabled.png:200:0]
http://127.0.0.1:50655/applications.js (1154): ---- The Elder Scrolls Online (EU) changing state: 1 ----
http://127.0.0.1:50655/applications.js (1154): ---- The Elder Scrolls Online (PTS) changing state: 1 ----
Response code set [/images/gold/btn-teal.png:200:0]
http://127.0.0.1:50655/main.js (149): -=-US
Extracting skin file (locale/en-us.json)
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/us.json)
Unable to extract skin file (locale/en.json)
http://127.0.0.1:50655/cache.js (28): ---- Cache File Load Start ----
http://127.0.0.1:50655/applications.js (1154): ---- The Elder Scrolls Online (NA) changing state: 0 ----
http://127.0.0.1:50655/applications.js (1154): ---- The Elder Scrolls Online (EU) changing state: 0 ----
http://127.0.0.1:50655/applications.js (1154): ---- The Elder Scrolls Online (PTS) changing state: 0 ----
Response code set [/images/gold/line.png:200:0]
Accept queue size of (2)
Response code set [/images/gold/game-settings.png:200:0]
Response code set [/images/gold/game-settings-arrow.png:200:0]
Response code set [/images/patcher/button-normal.png:200:0]
http://127.0.0.1:50655/cache.js (34): ---- Cache File Load Success ----
Response code set [/images/gold/news-block.png:200:0]
Accept queue size of (3)
Response code set [/images/patcher/Scrolls-elevator-arrow-up.png:200:0]
Response code set [/images/patcher/scrollbar-area.png:200:0]
Response code set [/images/patcher/thumb.png:200:0]
Response code set [/images/patcher/Scrollbar-elevator-Arrow-(down).png:200:0]
Response code set [/images/gold/news-block-hover.png:200:0]
Response code set [/images/patcher/button-over.png:200:0]
Manager state changing from (Process) to (Stop)
Manager state changing from (Stop) to (Stopping)
Manager state changing from (Stopping) to (Shutdown)
Storage active (0/10):
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
Manager state changing from (Shutdown) to (Idle)
Manager thread shut down successful
WebServer thread shut down successful

Moridin82

When it says downloading. cancel the it then click repair. fixed for me. take some time tough.

babylon

I cba doing all that, will just wait for a real patch to fix this mess.

ilmaternub19_ESO

Which environment were you patching when this happened? NA, EU, PTS?

na


What region are you actually in geographically?

cst, wisconsin


What environment(s) are you showing in the patcher? NA, EU, PTS

na


Is this a brand new install or is it being patched up from a previous version?

patched

george.smithb16_ESO

Does anyone know how to re-install just the launcher?

Yankee

Najarati wrote: »

Restarting the launcher made a difference for me. After the patches downloaded and my launcher went into repair mode I went through the repair cycle once before I decided to restart the launcher. Doing this appeared to kick me out of the loop and I ended up with a "Play" button.

I did the same, but after awhile it started patching/repairing again.

I am currently backing up all 61 gigs of my live and PTS client before opening that launcher again.

choekstr

Attached are my files.

NA server.
USA - Chicago
Showing NA
Patched up from Beta, then official client downloaded on top of beta client

Spartycuss

same, zenimax keeps screwing up... sigh

Eudocia

NA
North America>USA>Utah>Salt Lake City
NA only
Patched from preinstall before early access, which was a fresh install.

Can't get the launcher.settings to upload unfortunately.

Lukes_Lionheart

Yep I have a play button but still can't log in. It's ok it's ok. Deep breath everyone, it's just a game not crack.

aeonoceanstarb14_ESO

lulzachu wrote: »

aeonoceanstarb14_ESO wrote: »

For me I got the 45mb patch about 20mins ago, and no problems. Just says Play. Servers down of course

same here and does your status say "initializing" but is play button is clickable?

Nope. Says Completed.

Evenio

I keep re-launching but this damnable install button isn't going away..

I am getting this dreaded feeling I actually have to re-install everything..

EU by the way.

drekryan

FWIW my patch installed with no issues and the game runs as expected. Mac Client on MacBook Pro

bwilson.homeb16_ESO

•Which environment were you patching when this happened? NA, EU, PTS?
EU

•What region are you actually in geographically?
London, UK

•What environment(s) are you showing in the patcher? NA, EU, PTS
EU

•Is this a brand new install or is it being patched up from a previous version?
Patched from latest version (was playing until server came down)

devironfaranigps_ESO

I sure hope not. This is not something that I did something got changed and hopefully they can send a fix out to undo the mistake I am not eating up my precious cap to reinstall or my time waiting for it.

ZOS_GinaBruno

Perfect, thanks everyone. We'll gather all these logs and take a look as soon as we can.

Kaspar

Launcher now looks like this.

Natai

ZOS_GinaBruno wrote: »

Ok guys, we need some additional information from all of you so we can delve deeper.

First, we need four files:

• host.developer log file
• Launcher.Settings file (located in the \Zenimax Online\Launcher directory)
• A screenshot of your \Zenimax Online folder or a listing of any subfolders in your \Zenimax Online folder
• a screenshot of a right click + properties of the The Elder Scrolls Online or The Elder Scrolls Online EU folder to determine the size of the data you currently have.

Plus answers to these following questions:

• Which environment were you patching when this happened? NA, EU, PTS?
• What region are you actually in geographically?
• What environment(s) are you showing in the patcher? NA, EU, PTS
• Is this a brand new install or is it being patched up from a previous version?

Thanks so much!

Attached. Hopefully. If not, they're posted here http://files.enjin.com/265553/ESO Art/Bug Report.zip.

Patching NA environment, living in NA (California), patcher still showing NA.
I was attempting to patch up from a previous version (the one I was using to play before the servers were brought down). The launcher downloaded two small patches of around 40-50MB. Then said Repair instead of Play. I closed and reopened the launcher and it said Install instead of Play. Tried again a few more times and finally clicked Install. The launcher began downloading 22GB of files, so I checked my directory and saw that the entire The Elder Scrolls Online folder was gone. After a few minutes the folder reappeared with size of 22.4 GB but only around 2GB on disk.

In short, it started as a patch from a previous version, but the launcher deleted my client folder, so now it is a brand new install.

McUsher

Mine for EU now patches 5Gig after "repair"...

wesjuhnl

It reinstalled Like 5GB and now im able to click play again and im able to login, tho i get an error that my account doesnt have permission to login to the server.

Darkrift

My wife's was fine and had the Play button up and now her's is in a repair cycle...and I have tried numerous things and can't seem to get mine to not have the install button.

Fennec

Here you go ZOS_GinaBruno

For your questions:


Which environment were you patching when this happened? NA, EU, PTS?
Europe Server, It did try to patch something. Closed of. Suddenly told me to install something, pressed the install button. It went to install the complete map, but I closed it immediately when I saw that. Now it only says Install when I open the launcher.

What region are you actually in geographically?
Europe - The Netherlands,

What environment(s) are you showing in the patcher? NA, EU, PTS
I guess Europe

Is this a brand new install or is it being patched up from a previous version?
Should be a patch I guess. but it somehow believes it has to install the client again?

leemcintireub17_ESO

Same thing happened to me but I can still launch it by clicking on the application. It's just the launcher that's broken.

Ulvis

Same for me! I opened launcher, it updated 40-50mb and then starts downloading 22gb file!! WTF?? Past 2 evenings u are killing me!!
Post some announcements or information for these kind of things!!

jdelgeniob14_ESO

Here is my info.
1. NA
2. NA
3. NA
4. Previous version

Veenified

Playing on NA server and patched from there. Geographically in Grand Rapids, MI. Not a new install. I was in the beta.

markb14_ESO37

Okay here we go, attached files...

Environment: NA
Region: SE US (South Carolina)
Launcher shows NA
Not a new install, been using the same install since beta many many months ago.

amonengelb16_ESO

... same problem here. 22gb patch starting after small 45mb patch. I'm actually an EU player and playing this game with german language files.

(launcher.settings) Uploaded file type is not allowed.

Ilyana

Not really a reinstall problem in my case, "just" a seemingly endless loop of small patches downloads and checking files.

But in case it helps, here is what you wanted.
Patching for EU server, localized in french, patching from France. Installed for the first beta of march, launcher says EU.