Uhhh, it's asking me to re-install the game...

ZOS_GinaBruno · April 2014

Ok guys, we need some additional information from all of you so we can delve deeper.

First, we need four files:

host.developer log file
Launcher.Settings file (located in the \Zenimax Online\Launcher directory)
A screenshot of your \Zenimax Online folder or a listing of any subfolders in your \Zenimax Online folder
a screenshot of a right click + properties of the The Elder Scrolls Online or The Elder Scrolls Online EU folder to determine the size of the data you currently have.

Plus answers to these following questions:

Which environment were you patching when this happened? NA, EU, PTS?
What region are you actually in geographically?
What environment(s) are you showing in the patcher? NA, EU, PTS
Is this a brand new install or is it being patched up from a previous version?

Thanks so much!

elfindreams · April 2014

pavelvmub17_ESO wrote: »

devironfaranigps_ESO wrote: »

Would be nice to have a mod say something about this issue.

Wish in one hand, and sh!t in the other - see which one going to be filled first.

Well since a mod posted less than a minute after that request... unless you are a very fast crapper... I am gonna go for wish.

Evenio · April 2014

choekstr wrote: »

I would recommend to not push install. wait for an updated launcher.

That would seem like the most common move until we get further info I geuss.

I hope this gets fixed.

ArcheKnight · April 2014

Oh, mine is the full game. Gonna let it go while I go get dinner. I hope it works correctly later when things go up and I can FINALLY play some of my "early" "access".

Evenio · April 2014

choekstr wrote: »

I would recommend to not push install. wait for an updated launcher.

That would seem like the most common move until we get further info I geuss.

I hope this gets fixed.

silvershark71b14a_ESO · April 2014

my zenimax folder is 53gigs now....???

dannomite82 · April 2014

Same problem. Also: If I bypass the launcher and start the game, it tells me I don't have permission to access the server.

Darkrift · April 2014

ZOS_GinaBruno wrote: »

Ok guys, we need some additional information from all of you so we can delve deeper.

First, we need four files:
host.developer log file

Launcher.Settings file (located in the \Zenimax Online\Launcher directory)

A screenshot of your \Zenimax Online folder or a listing of any subfolders in your \Zenimax Online folder

a screenshot of a right click + properties of the The Elder Scrolls Online or The Elder Scrolls Online EU folder to determine the size of the data you currently have.

Plus answers to these following questions:
Which environment were you patching when this happened? NA, EU, PTS?

What region are you actually in geographically?

What environment(s) are you showing in the patcher? NA, EU, PTS

Is this a brand new install or is it being patched up from a previous version?

Thanks so much!

I am pretty sure it would take less time to download and reinstall the game then for me to figure out how to get all these files for you...

Yankee · April 2014

It went through the cycle back to play, I pressed play to load the game and it did. I then closed the launcher.

My internet takes all night to download a huge patch. Don't want to get the Reinstall thing.

sss_SiN · April 2014

how do we find host.developer log files

choekstr · April 2014

Yeah, I tried. I can't get the forum to cooperate and even at one point it said I wasn't logged in then timed out logging in, timed out trying to attach files, timed out trying to post this.

silvershark71b14a_ESO · April 2014

my mac client of the game is so much more stable after patches then my pc client...

wesjuhnl · April 2014

Cant attach the host.developer file in forum not alloud.

thestillwinter · April 2014

everyone here types in english. so NA and patching up. everyone is having the same problems. its different each time i launch the client. ....sigh.

aeonoceanstarb14_ESO · April 2014

For me I got the 45mb patch about 20mins ago, and no problems. Just says Play. Servers down of course

wesjuhnl · April 2014

Zenimax Online Folder 90 GB now....

Davinna · April 2014

Yeah same here. For a while I was in an endless loop of Repair>Verify>Download>Install>Repair

Davinna · April 2014

Delete duplicate.

ArcheKnight · April 2014

Darkrift wrote: »

ZOS_GinaBruno wrote: »

Ok guys, we need some additional information from all of you so we can delve deeper.

First, we need four files:
host.developer log file

Launcher.Settings file (located in the \Zenimax Online\Launcher directory)

A screenshot of your \Zenimax Online folder or a listing of any subfolders in your \Zenimax Online folder

a screenshot of a right click + properties of the The Elder Scrolls Online or The Elder Scrolls Online EU folder to determine the size of the data you currently have.

Plus answers to these following questions:
Which environment were you patching when this happened? NA, EU, PTS?

What region are you actually in geographically?

What environment(s) are you showing in the patcher? NA, EU, PTS

Is this a brand new install or is it being patched up from a previous version?

Thanks so much!

I am pretty sure it would take less time to download and reinstall the game then for me to figure out how to get all these files for you...

Haha, so true! But I will try anyways.

Actually, I can't find either of those two files. And I'm not a computer noob so either they are somewhere they shouldn't be or they don't exist on my computer anymore. In fact, I don't have a "Zenimax Online" folder. I was patching NA, I live in NA, patcher environment was NA, and it is showing a brand new install*.

To clarify, the game was already installed. After the patch it started completely redownloading the game.

Caomhin · April 2014

silvershark71b14a_ESO wrote: »

my zenimax folder is 53gigs now....???

The game specs say it should take up 60 GB so 53 isn't surprising.

So far no patching over in EU server (for one customer at least)

ZOS_GinaBruno · April 2014

sss_SiN wrote: »

how do we find host.developer log files

You can find that file in C:\Program Files (x86)\Zenimax Online\Launcher

Darkrift · April 2014

I copied the files over from my EU side which is working fine and then copied the launcher settings from my old US side (which was the exact same size as the EU side before I deleted) and it still giving me the same issue.

Najarati · April 2014

Restarting the launcher made a difference for me. After the patches downloaded and my launcher went into repair mode I went through the repair cycle once before I decided to restart the launcher. Doing this appeared to kick me out of the loop and I ended up with a "Play" button.

Noxious · April 2014

Midwest is my region
NA is my client
Patching from a previous build that worked fine earlier today
Elder scrolls folder is 30.7 GB
Game launches from the game folder itself.
Launcher is borked.

abiddar · April 2014

i have 32 open gigs and its asking for 60 again afte ri already downloaded the game

lulzachu · April 2014

aeonoceanstarb14_ESO wrote: »

For me I got the 45mb patch about 20mins ago, and no problems. Just says Play. Servers down of course

same here and does your status say "initializing" but is play button is clickable?

devironfaranigps_ESO · April 2014

Accept queue size of (2)
Response code set [/images/gold/backgrounds/bg-cover.png:200:0]
Response code set [/images/gold/backgrounds/bg.png:200:0]
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/en.json)
Extracting skin file (workflow.json)
Unable to extract skin file (locale/us.json)
Extracting skin file (locale/en-us.json)
Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\downloader.dll) (3.5.2.0)
Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\patcher.dll) (3.5.2.0)
Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\MinSpecDetectionInterop.dll)
Downloader Version: 3.5.2.0
Solid Core v0.82 () in use (S11)
Cwd [C:\Program Files (x86)\Zenimax Online\Launcher\] [50:E5:49:86:73:63]
Torrent Agent: -SC0082-
Torrent Agent: -SD3520-
Manager state changing from (Idle) to (Start)
Manager state changing from (Start) to (Process)
Patcher Version: 3.5.2.0
Response code set [/images/single/icons.png:200:0]
Response code set [/images/gold/plate-games-news.png:200:0]
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/us.json)
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/us.json)
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/en.json)
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/en.json)
Response code set [/images/gold/plate-error.png:200:0]
http://127.0.0.1:61127/applications.js (1622): ---- Trying to clean first. ----
Accept queue size of (2)
Response code set [/images/gold/plate-settings.png:200:0]
Response code set [/images/gold/plate-extended.png:200:0]
Response code set [/images/gold/progress-bar.png:200:0]
Accept queue size of (2)
Response code set [/images/gold/progress-bar-fill.png:200:0]
Response code set [/images/gold/progress-bar-glow.png:200:0]
Response code set [/images/gold/dropdown-bottom.png:200:0]
Accept queue size of (2)
Response code set [/fonts/RoboCondensed_regular.woff:200:0]
Response code set [/fonts/RoboCondensed_bold.woff:200:0]
Response code set [/images/gold/dropdown-open.png:200:0]
Start file [C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData\Host.dc170dba81ddf1d6d35f51b7e692cc50f4a4ccba\061b8d0af8fa3d892fdc9723a00d5d6ccff18f5a.patchmanifest.partial] [S:0k] [E:0k] [P:0k]
Checking manifest (C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData\Host.dc170dba81ddf1d6d35f51b7e692cc50f4a4ccba\061b8d0af8fa3d892fdc9723a00d5d6ccff18f5a.patchmanifest) (29 to 29)
http://127.0.0.1:61127/applications.js (1154): ---- The Elder Scrolls Online (NA) changing state: 1 ----
Response code set [/images/gold/btn-teal-disabled.png:200:0]
http://127.0.0.1:61127/applications.js (1154): ---- The Elder Scrolls Online (EU) changing state: 1 ----
http://127.0.0.1:61127/applications.js (1154): ---- The Elder Scrolls Online (PTS) changing state: 1 ----
Response code set [/images/gold/btn-teal.png:200:0]
http://127.0.0.1:61127/main.js (149): -=-US
Unable to extract skin file (locale/us.json)
Unable to extract skin file (locale/en.json)
Extracting skin file (locale/en-us.json)
Extracting skin file (locale/en-us.json)
http://127.0.0.1:61127/cache.js (28): ---- Cache File Load Start ----
Response code set [/images/patcher/button-normal.png:200:0]
http://127.0.0.1:61127/applications.js (1154): ---- The Elder Scrolls Online (NA) changing state: 0 ----
http://127.0.0.1:61127/applications.js (1154): ---- The Elder Scrolls Online (EU) changing state: 0 ----
http://127.0.0.1:61127/applications.js (1154): ---- The Elder Scrolls Online (PTS) changing state: 0 ----
Response code set [/images/gold/line.png:200:0]
Accept queue size of (2)
Response code set [/images/gold/game-settings.png:200:0]
Response code set [/images/gold/game-settings-arrow.png:200:0]
http://127.0.0.1:61127/cache.js (34): ---- Cache File Load Success ----
Response code set [/images/gold/news-block.png:200:0]
Accept queue size of (2)
Response code set [/images/patcher/scrollbar-area.png:200:0]
Response code set [/images/patcher/thumb.png:200:0]
Response code set [/images/patcher/Scrollbar-elevator-Arrow-(down).png:200:0]
Response code set [/images/patcher/Scrolls-elevator-arrow-up.png:200:0]

{"maxFileWriteRate":0,"maxFileReadRate":0,"maxUploadRate":0,"maxDownloadRate":0,"webEnabled":true,"p2pEnabled":false,"region":"US","language":"en-us","zosLastError":"Error 104 - DownloadError_NotEnoughSpace - Not enough disk space, please clear up 60GB and try again"}

Which environment were you patching when this happened? NA, EU, PTS?
NA

What region are you actually in geographically?
NA, Texas

What environment(s) are you showing in the patcher? NA, EU, PTS
NA Live

Is this a brand new install or is it being patched up from a previous version?

New patch today.

silvershark71b14a_ESO · April 2014

well

Caomhin wrote: »

silvershark71b14a_ESO wrote: »

my zenimax folder is 53gigs now....???

The game specs say it should take up 60 GB so 53 isn't surprising.

So far no patching over in EU server (for one customer at least)

before this patch I think it was only around 30gigs or so...was just surprised by the jump from a couple 45mb patches

Kaspar · April 2014

Here:
NA
Ontario, Canada
Shows NA
Todays patch applied to a fresh install.

choekstr · April 2014

Attached are my files.

NA server.
USA - Chicago
Showing NA
Patched up from Beta, then official client downloaded on top of beta client