MAINTENANCE PLEASE!!!! NOOOOO

Adaarye · April 2014

Do try to be nice to the person on the other end of the line.. they're likely a low paid worker who had nothing to do with anything going on in game

I'm not quite sure why you felt the need to add this to your comment unless you wanted a response .. so here's your response.

Seriously?

Lalai · April 2014

Adaarye wrote: »

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Do try to be nice to the person on the other end of the line.. they're likely a low paid worker who had nothing to do with anything going on in game

Seriously?

Yup, I have worked a lot at a call center in the past. It's a low paying, high stress job where a lot of times customers take things out on you that you had nothing to do with. A bit of politeness goes a long way and will typically result in the person on the other end of the line being a bit more willing to bend the rules in your favor.

Also, I added the comment, not because I wanted a response, but because I genuinely wanted you to be nice to the person. I have been in their shoes, it is not fun, and it's not worth the stress for the money they pay. You seemed very angry, angry people who are demanding refunds are typically the meanest people, the most stubborn, and the most rude.

thjudgeman1142ub17_ESO · April 2014

Yep most MMO's at least give you a heads up IN GAME that the servers are coming down in X minutes... Mostly...

vantroy · April 2014

ZOS_JessicaFolsom wrote: »

This one is necessary and planned, folks. We need to take everything down to switch the entire service over to live.

We get it, still, it is not really "planned" in any meaningful sense to players if it is not posted for us anywhere, is it? Or have I missed an announcement?

Vodka · April 2014

they should of at least gave us a 1 hour in advance notice with an in game system notice. should be like this for every patch

Vodka · April 2014

Adaarye wrote: »

show previous quotes

Do try to be nice to the person on the other end of the line.. they're likely a low paid worker who had nothing to do with anything going on in game

I'm not quite sure why you felt the need to add this to your comment unless you wanted a response .. so here's your response.

Seriously?

lol

thjudgeman1142ub17_ESO · April 2014

Or better yet start puting this kind of stuff at log in in the NEWS section instead of old Dev blog bla bla bla.

Vodka · April 2014

Once ESO is back up and running the horde will start swarming the servers!

PrimalThought · April 2014

How long have the servers been down for? If the 3-4 hours are a fair guess, how much longer before they should be back up?

yeazelb · April 2014

hope the servers are back up soon, day off and got up thinking id spend day playing, but now most of day is gone and servers still down. as long as they are trying their best though I don't think everyone should complain so much. if you got to play even an hour then you got early access

Metella · April 2014

Early access pre-order cost precisely $0/£0/0 euro (I don't seem to have a button for that symbol) more than buying the game at midnight tonight. We paid the normal price of the game and got a little extra something as a thank you. I don't really understand how anyone can think that they paid extra for early access and thus deserve retribution if it's not possible to play the game at any time day or night over that period.

Also, I'm in the EU and while it's certainly frustrating that we're unlucky enough to be the ones who are most affected by this (in that our prime time is their server fixing time...) that's kind of not a huge surprise to me, given it's a company based in the US (I believe?) I wouldn't expect to be able to get through to an office worker in the US at 9am my time, and I don't really expect the server maintenance people to be paid overtime just so they can come in at some ridiculous hour in order to avoid having down time while EU players are in 'prime time'.

I've had a few issues with CTDs (mainly in Daggerfall city centre, quite possibly because my PC is on the low end of the specs needed to play) but other than that I've had virtually no lag, and it's all been pretty impressive.

And I'd definitely echo the poster who reminded people to be nice to call centre staff if you ring to complain - if you can't do it because of basic common decency, do it for selfish reasons - would you be keen to help someone who's yelling at you and refusing to listen when you explain what's going on? Or would you do only what's necessary and hope that the next caller isn't a jerk?

That said, I do think it would be good practice to give people a bit of warning ('we'll be taking the servers down at 7pm GMT' when you log in any time today would have been awesome) and it helps build goodwill. But am I going to get annoyed with them for working to make the game run as well as they can? Nope.

Vodka · April 2014

should be up 5-7 est time
and my night class starts exactly at 6 till 10 so i got screwed over!

MaxBat · April 2014

Vodka wrote: »

should be up 5-7 est time
and my night class starts exactly at 6 till 10 so i got screwed over!

Sure, but it doesn't go all night? Or does it ...

Actually, this is a good thing. It may not feel like, but it is. Play after class and everyone will have already logged on and be in the middle of something. What I hate is logging on at the same time as everyone else.

Which is why I scheduled my TESO vacation for two weeks from now. 9 days of non-stop TESO minus any number of people who have already abandoned the game.

Vodka · April 2014

BUT BUT BUT I

NOW!

Vodka · April 2014

^ SWEET IM NOT A LONE!!

Vodka · April 2014

Zargorius wrote: »

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LoreRunner wrote: »

Zargorius wrote: »

nerevarine1138 wrote: »

Sharee wrote: »

I understand the need for this, i just question why it had to be done at the absolute primetime for europe: 8pm. With all due respect, 3-4 hours earlier, while people are still at work, would have been much more acceptable. Not happy about this (but i'll survive it somehow)

Every time is primetime somewhere.

Except in Europe which has mostly the same time zone or just 1 hour difference - making it 4 hours earlier or later would have been much better move, 20:00 (or 19:00 in UK) for 4 hours is just bad as by the time the servers are up most people are going to bed.

And 4 hours later would be prime time for NA, meaning that is useless. 4 Hours earlier would be close to prime time for Australia, which makes that useless. See the problem with your logic? Every time is prime time for someone around the world.

What are you talking about, this is the EU server, if you don't get it I spell it for you: E U R O P E A N

And Europe is mostly GMT, GMT+1 and GMT+2 so yes, this is prime time for the entire europe that was playing on the EUropean server.

Same with NA servers

Saridil · April 2014

Adaarye wrote: »

show previous quotes

Vodka wrote: »

ZOS_JessicaFolsom wrote: »

This one is necessary and planned, folks. We need to take everything down to switch the entire service over to live.

we understand

No actually "we" don't understand. Nor do my mates. We all paid for:

"EXCLUSIVE COLLECTION OF DIGITAL CONTENT INCLUDES:
Play as an Imperial

Play as an Imperial and play in any Alliance. Gain unique bonuses, crafting styles, gear and more!
IMPERIAL WHITE HORSE

Summon this Imperial mount and journey through Tamriel with increased speed.
MUDCRAB VANITY PET

Explore Tamriel with this vanity pet scuttling along by your side.
RINGS OF MARA

Complete the Ritual of Mara with a friend and receive an experience bonus when you play together.
DIGITAL PRE-PURCHASE BONUSES + EXPLORER'S PACK:

5 DAYS EARLY GAME
ACCESS (PC/MAC ONLY)

PLAY ANY RACE
IN ANY ALLIANCE

SCUTTLER
VANITY PET

BONUS TREASURE
MAPS
http://elderscrollsonline.com/en/preorder"

I'm sure I'll be flamed to no end, but no, I don't understand at all. I am a consumer, and I feel I've been misled. So flame away, but I have just as much right to express my displeasure.

I have been denied early access for hours on end, and now again. I won't even start about how the bonus items are only for one character and not account wide because that's simply a case of buyer beware and I assumed those items would be handled like pretty much every other game/expansion I've ever pre-ordered ie all my characters on my account(s) have received the items.

To say I am disappointed is an understatement. I am a very unhappy customer and if there were one, I'd sign up right here and now for a refund.

Thank you Sheldon Cooper.

Vodka · April 2014

Off 2 school have fun playing while i'm at school @MaxBat you can think of me crying at school while you play

MaxBat · April 2014

Vodka wrote: »

Off 2 school have fun playing while i'm at school @MaxBat you can think of me crying at school while you play

What's really funny is I'm a professor and at work right now. Tomorrow - launch day - I have to teach. All day.

So now playing for me until tomorrow night.

Vodka · April 2014

MaxBat wrote: »

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Vodka wrote: »

Off 2 school have fun playing while i'm at school @MaxBat you can think of me crying at school while you play

What's really funny is I'm a professor and at work right now. Tomorrow - launch day - I have to teach. All day. So now playing for me until tomorrow night.

lol

dagnome · April 2014

Is this thread still open?

Vodka · April 2014

dagnome wrote: »

Is this thread still open?

it quite down now i think ppl stopped on forums now and just waiting for game

Grageeky · April 2014

Grageeky wrote: »

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nerevarine1138 wrote: »

Grageeky wrote: »

It came down at about 2pm EDT, but why was that not announced to the early access purchasers so we would know that we weren't really getting our 3-day or 5-day access?

This was posted well before the server came down: http://forums.elderscrollsonline.com/discussion/66587/eso-maintenance-4-3#latest

And you still had your 3/5 day early access. There was never a guarantee (nor did any sane person expect) that it would come without some downtime.

Wrong! I PAID for early access with the pre-order, hence the 35 days of ONLINE time with an ONLINE company and announcing on the same day of taking the server down, does not constitute advance warning to the customer who purchased the early access over a month ago, AS ADVERTISED.

I'm going to quote myself! King! I won the argument!

http://forums.elderscrollsonline.com/discussion/comment/530396/#Comment_530396

PrimalThought · April 2014

dagnome wrote: »

Is this thread still open?

No

Vodka · April 2014

PrimalThought wrote: »

show previous quotes

dagnome wrote: »

Is this thread still open?

No

lol

Vodka · April 2014

Grageeky wrote: »

show previous quotes

Grageeky wrote: »

nerevarine1138 wrote: »

Grageeky wrote: »

It came down at about 2pm EDT, but why was that not announced to the early access purchasers so we would know that we weren't really getting our 3-day or 5-day access?

This was posted well before the server came down: http://forums.elderscrollsonline.com/discussion/66587/eso-maintenance-4-3#latest

And you still had your 3/5 day early access. There was never a guarantee (nor did any sane person expect) that it would come without some downtime.

Wrong! I PAID for early access with the pre-order, hence the 35 days of ONLINE time with an ONLINE company and announcing on the same day of taking the server down, does not constitute advance warning to the customer who purchased the early access over a month ago, AS ADVERTISED.

I'm going to quote myself! King! I won the argument!

http://forums.elderscrollsonline.com/discussion/comment/530396/#Comment_530396

well aren't you guys lucky im not here this weekend so extended time wont do much to me. actually since it goes till sunday even though im not on i still get a few extra days before i pay for monthly so eh w/e

Grageeky · April 2014

Vodka wrote: »

show previous quotes

Grageeky wrote: »

Grageeky wrote: »

nerevarine1138 wrote: »

Grageeky wrote: »

It came down at about 2pm EDT, but why was that not announced to the early access purchasers so we would know that we weren't really getting our 3-day or 5-day access?

This was posted well before the server came down: http://forums.elderscrollsonline.com/discussion/66587/eso-maintenance-4-3#latest

And you still had your 3/5 day early access. There was never a guarantee (nor did any sane person expect) that it would come without some downtime.

Wrong! I PAID for early access with the pre-order, hence the 35 days of ONLINE time with an ONLINE company and announcing on the same day of taking the server down, does not constitute advance warning to the customer who purchased the early access over a month ago, AS ADVERTISED.

I'm going to quote myself! King! I won the argument!

http://forums.elderscrollsonline.com/discussion/comment/530396/#Comment_530396

well aren't you guys lucky im not here this weekend so extended time wont do much to me. actually since it goes till sunday even though im not on i still get a few extra days before i pay for monthly so eh w/e

Cheers!

ZiRM · April 2014

In the meantime... kitty!

MaverickSY19 · April 2014

Some goods news here on preorders and grace time.

http://forums.elderscrollsonline.com/discussion/66587/eso-maintenance-4-3#latest

timtipi2 · April 2014

Medicius wrote: »

show previous quotes

thanoskkk wrote: »

LoreRunner wrote: »

Zargorius wrote: »

nerevarine1138 wrote: »

Sharee wrote: »

I understand the need for this, i just question why it had to be done at the absolute primetime for europe: 8pm. With all due respect, 3-4 hours earlier, while people are still at work, would have been much more acceptable. Not happy about this (but i'll survive it somehow)

Every time is primetime somewhere.

Except in Europe which has mostly the same time zone or just 1 hour difference - making it 4 hours earlier or later would have been much better move, 20:00 (or 19:00 in UK) for 4 hours is just bad as by the time the servers are up most people are going to bed.

And 4 hours later would be prime time for NA, meaning that is useless. 4 Hours earlier would be close to prime time for Australia, which makes that useless. See the problem with your logic? Every time is prime time for someone around the world.

NA server is different than the EU server. No need to bring them down both the same time. See?

The only concern I see with this is that both servers are housed and supported onsite in the AMERS region at this time. So staff is based on AMERS time zones meaning work will likely occur at the same time. Other than that, sure, two different hardware assets.

What I'd really be worried about if I were in the EU - is what downtime I would be looking at when they physically ship the assets over to the EU DC for long-term support. That's going to suck, unless they just migrate data and account data over to a new set of assets behind the scene and then just use their F5s to redirect to the new IPs.

2 hardware assets,

they could first done NA server ( before there prime time,)
then after eu server (after there prime time)

im not an rocket sienctist but that would mean they needed less ppl,
instead of working on 2 at the same time work with 1 crew, costs less,
we can pay 1 euro less per month.

( i dont care about the 1 euro let me be clear, but for a paying costumer i expect to be treated well, there are alot of mmo they could have looked at and prefented this whining.
and its all good with me if they read this stuff and learn from it)