ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

Jaraal · September 22

CrashTest wrote: »

CatoUnchained wrote: »

I'm convinced the new AI chat monitor is killing performance. Performance was already struggling greatly prior to the implementation of the AI chat monitor. I think the AI chat monitor is, and the saying goes, the straw that broke the camels back.

Interesting you should mention that because I often get booted from the server and then get the error message that I'm spamming too many messages, but I'm not even chatting. I'm just checking mail or using banks when it happens. This is an old issue, but it's popped up again with the recent patches and it's happening more and more.

People will say it's because add-ons are pinging the server too much, but this happens on console too.

It's because all your inputs get hung up in the lag packet, then shot to the server in one big load once the pathing clears. Server code then says, "Hey, this guy is spamming. Let's boot him out!"

sarahthes · September 22

TheDefenestrator wrote: »

Logging back into my forums account to ask a quick question - for the PVE folks having problems how many of y'all are doing Sanity's Edge specifically?

Nope, Rockgrove, DSR, and Lucent are where I live right now. And Kynes.

We had lag spikes without crashes in Rockgrove tonight. But Lucent crashes are frequent.

Aurielle · September 22

LadyGP wrote: »

Aurielle wrote: »

ESO supposedly makes $15 million per month: https://tech4gamers.com/the-elder-scrolls-online-15-million-monthly/

Let that sink in. A video game that currently features

- Frequent, crippling lag spikes that make it impossible to do basic things in game
- Frequent disconnects that can ruin trials and PVP raids
- Audio cutting in and out in PVP areas
- Significant downtime for maintenance (compared to other games that can launch patches and complete maintenance with no downtime whatsoever)

… makes an alleged $15 million per month.

I, for one, decided yesterday when I crashed in Cyrodiil for the umpteenth time after yet another 999+ ping spike that I’m not spending another cent on this game until performance returns to its pre-May 2024 state. I’ve gotten used to playing ESO without ESO+, so it’s no big deal for me to keep my wallet folded until we see a fix — however long that may take.

1) If they make that much per month then I'm even more pissed off now.
2) This issue has been going on for me personally (and many many others for over 5 months)
3) How is this not red alert tier 1 all hands on deck get the network guys and gals some pizza wtf is happening right now?
4) Agreed, I can count at least 10 people my spouse and I know who are in the same boat and refuse to spend another $ on this game. We also cancelled our subs after 5+ years straight.

This game is a joke right now and the lack of OFFICIAL acknowledgment of this issue is absolutely ridiculously unacceptable for a company that is in 10 years and has made over $1B.

Bad look to bet getting puff pieces written about you. If only the articles talked about the "true" state of this game.

I also don’t understand how this is still ongoing without at least some official discussion of what has been done to attempt to resolve this issue up until this point.

Kevin said this early on in this thread:

ZOS_Kevin wrote: »

Hi all, sorry about the slow response. We've seen your comments and have been investigating what's happening here. After yesterday's maintenance, we made a change that we believe should have helped, but given some of the comments this morning, the situation still persists for some of you.

What did they do? What did they believe was the potential source of the problem? Clearly, it must have been related to some sort of change made to the game around that time. What was the change? Was it the introduction of AI monitoring tools?

Jarl_Roigarr · September 22

The game is literally unplayable on peak hours. It's lagging so bad in trials to the point that the game freezes for 10 seconds, and the ping indicator shoots up to +999 ms.

baconaura · September 22

TheDefenestrator wrote: »

Logging back into my forums account to ask a quick question - for the PVE folks having problems how many of y'all are doing Sanity's Edge specifically?

its happen in different trials this week, disconnects, and rubberbanding. from vss, vse, vka, vlc for me

LadyGP · September 22

I really.... REALLY hope someone at the NA meet up with ZoS yesterday had the courage to bring up the performance issues and really drill into them and get some answers. All the key players that are responsible for the communication, or lack of IMO, are there.

SaintJohnHM · September 22

So many trials were ruined last week due to lags and disconnects.

What should we expect this week, @ZOS_Kevin?

LadyGP · September 22

A story told in two parts.

*2 seconds later

Nothing like using hammer ulti and then instantly getting thrown from the game. Sorry DC.... I have failed you.

LadyGP · September 22

Worth noting... I can live with lag. What I can't live with in this game is the rubber banding and constant dc's. We are used to lag in pvp.. but we play through it. This stuff now.. you can't play through.

Jarl_Roigarr · September 22

Robbed out of vSCP no death because my game frooze for 10 seconds. Thanks a lot ZOS. What a service you have.

sshogrin · September 22

It seems to me that this started on release of Update 43, which is when the AI chat bot was introduced. AI uses lots of resources from the servers. Could it possibly be the AI chat bot is what's causing all of this @ZOS_Kevin ?

haleysarahw · September 22

LadyGP wrote: »

I really.... REALLY hope someone at the NA meet up with ZoS yesterday had the courage to bring up the performance issues and really drill into them and get some answers. All the key players that are responsible for the communication, or lack of IMO, are there.

One of my friends was there and did bring it up to Gina, had other players who were in the same conversation agree with him. Not sure if that'll translate to action but hopefully it helps.

CrashTest · September 22

TheDefenestrator wrote: »

Logging back into my forums account to ask a quick question - for the PVE folks having problems how many of y'all are doing Sanity's Edge specifically?

Getting lag in different trials, but I notice the worst lag and disconnects are in trials and fights with lightning effects. vKA is just awful.

LadyGP · September 22

haleysarahw wrote: »

LadyGP wrote: »

I really.... REALLY hope someone at the NA meet up with ZoS yesterday had the courage to bring up the performance issues and really drill into them and get some answers. All the key players that are responsible for the communication, or lack of IMO, are there.

One of my friends was there and did bring it up to Gina, had other players who were in the same conversation agree with him. Not sure if that'll translate to action but hopefully it helps.

Would really like to know more about this convo if you're willing to share.

LadyGP · September 22

Logs in. 5 minutes later.

Hope you all are enjoying traveling across the world for 10 years. Game of the year I tell ya.

baconaura · September 22

yep, also just right now, booted from servers. Can't get back in

was queuing for dungeon. queue maybe popped?

LadyGP · September 22

Removed the user names and convos that were not related.

Dactiller · September 22

Setting up a VPN seemed to be fixing the issue for now

Whole week same issues, insane lag, game catches up, I get teleported back as if I pressed Undo, tonight with VPN, game works flawlessly (almost)

LadyGP · September 22

Dactiller wrote: »

Setting up a VPN seemed to be fixing the issue for now

Whole week same issues, insane lag, game catches up, I get teleported back as if I pressed Undo, tonight with VPN, game works flawlessly (almost)

Interesting. I've tried Nord VPN and Mudfish and a bunch of locations with no luck. Care to share what location works for you?

Just_Attivi · September 22

ESO! to celebrate 10 years, we have decided to enhance our ESO experience by requiring you to utilize a VPN! you shouldn't need this to play a game, but think of all the fun you will have now that you have a VPN! this is a quality of life adjustment for your real life! go on, do other things besides play ESO!

-Marketing team, probably.

/s

Destai · September 22

haleysarahw wrote: »

LadyGP wrote: »

I really.... REALLY hope someone at the NA meet up with ZoS yesterday had the courage to bring up the performance issues and really drill into them and get some answers. All the key players that are responsible for the communication, or lack of IMO, are there.

One of my friends was there and did bring it up to Gina, had other players who were in the same conversation agree with him. Not sure if that'll translate to action but hopefully it helps.

I had messaged Jessica about it this during the last stream, who had said then that they’re thinking about how to respond or something. Just seems like we should be further along.

LadyGP · September 22

Yeah, the error was deciding to launch eso.

LadyGP · September 22

This.
-

Is.
-

Not.
-

Fun.

kargen27 · September 22

Doing the Undaunted pledges last night our tank (random group) got disconnected before the first mob. Didn't matter much this time because when he did get back in he didn't have a taunt slotted anyway. Sure plays heck with getting new team members accomplishments in trials though.

Xandreia_ · September 23

another prog cancelled half way through because of performance!

haleysarahw · September 23

LadyGP wrote: »

haleysarahw wrote: »

LadyGP wrote: »

I really.... REALLY hope someone at the NA meet up with ZoS yesterday had the courage to bring up the performance issues and really drill into them and get some answers. All the key players that are responsible for the communication, or lack of IMO, are there.

One of my friends was there and did bring it up to Gina, had other players who were in the same conversation agree with him. Not sure if that'll translate to action but hopefully it helps.

Would really like to know more about this convo if you're willing to share.

I've shared as much as I know honestly, wouldn't want to opine on a conversation I wasn't a part of!

dcrush · September 23

I think the update on this issue has been filed with the Q&A for U35.

Just_Attivi · September 23

Amazingly, I was mostly lag free tonight in PC NA GH(mostly, and 'free' translates to 'acceptable but not great levels of lag') and did not have any crashes. however, I was lagging out /rubberbanding waiting for my queue while in reapers march, NPCs refusing me service until i warped space and time.

LadyGP · September 23

Just_Attivi wrote: »

Amazingly, I was mostly lag free tonight in PC NA GH(mostly, and 'free' translates to 'acceptable but not great levels of lag') and did not have any crashes. however, I was lagging out /rubberbanding waiting for my queue while in reapers march, NPCs refusing me service until i warped space and time.

I actually tried to message you in game when I saw you dead but you were off line I think. Was gonna ask how your experience was because for me last night was the worst I've had to date.

@ZOS_Kevin Think we are about at the point where.... "Can I talk to your manager" needs to happen.

twev · September 23

CrashTest wrote: »

CatoUnchained wrote: »

I'm convinced the new AI chat monitor is killing performance. Performance was already struggling greatly prior to the implementation of the AI chat monitor. I think the AI chat monitor is, and the saying goes, the straw that broke the camels back.

Interesting you should mention that because I often get booted from the server and then get the error message that I'm spamming too many messages, but I'm not even chatting. I'm just checking mail or using banks when it happens. This is an old issue, but it's popped up again with the recent patches and it's happening more and more.

People will say it's because add-ons are pinging the server too much, but this happens on console too.

Well, I got a disconnect for spamming while doing my 2nd daily writ on a freshly logged in toon while doing no chat.
I have very few friends in game, so it's not like I was conversing, and I have no desire to chat in local/zone chats anyway.

And whats up with the mail delivery and mail icon on the chat window?
I have to zone at least once to get some of my mail, and while I have all the hirelings at 3/3 for the master crafters that do daily writs - the mail notification shows me that I've only got 2 or 3 incoming mails in queue?

Some jokes just aren't funny, especially after hearing them daily for months and years.