ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

twev

Just_Attivi wrote: »

ESO! to celebrate 10 years, we have decided to enhance our ESO experience by requiring you to utilize a VPN! you shouldn't need this to play a game, but think of all the fun you will have now that you have a VPN! this is a quality of life adjustment for your real life! go on, do other things besides play ESO!

-Marketing team, probably.

/s

I was just thinking that, at this point, a VPN should be included with the game license.

Just_Attivi

LadyGP wrote: »

Just_Attivi wrote: »

Amazingly, I was mostly lag free tonight in PC NA GH(mostly, and 'free' translates to 'acceptable but not great levels of lag') and did not have any crashes. however, I was lagging out /rubberbanding waiting for my queue while in reapers march, NPCs refusing me service until i warped space and time.

I actually tried to message you in game when I saw you dead but you were off line I think. Was gonna ask how your experience was because for me last night was the worst I've had to date.

@ZOS_Kevin Think we are about at the point where.... "Can I talk to your manager" needs to happen.

lol yea, Im generally offline, too many whispers from friend and foe that get neglected because of killfeeds, rather let it be automatically noticed that I wont see the message lol.

LadyGP

Just_Attivi wrote: »

LadyGP wrote: »

Just_Attivi wrote: »

Amazingly, I was mostly lag free tonight in PC NA GH(mostly, and 'free' translates to 'acceptable but not great levels of lag') and did not have any crashes. however, I was lagging out /rubberbanding waiting for my queue while in reapers march, NPCs refusing me service until i warped space and time.

I actually tried to message you in game when I saw you dead but you were off line I think. Was gonna ask how your experience was because for me last night was the worst I've had to date.

@ZOS_Kevin Think we are about at the point where.... "Can I talk to your manager" needs to happen.

lol yea, Im generally offline, too many whispers from friend and foe that get neglected because of killfeeds, rather let it be automatically noticed that I wont see the message lol.

Thats fair lol. Saw your name and was like THEY ARE IN THAT THREAD lol.


So I know you mentioned last week that your goal was to have something out by the end of last week @ZOS_Kevin. Whats the goal for this week? Can we expect something substation coms wise or should we check our expectations at the door? (not being sassy if that reads sassy being genuine here).

Xandreia_

LadyGP wrote: »

Just_Attivi wrote: »

LadyGP wrote: »

Just_Attivi wrote: »

Amazingly, I was mostly lag free tonight in PC NA GH(mostly, and 'free' translates to 'acceptable but not great levels of lag') and did not have any crashes. however, I was lagging out /rubberbanding waiting for my queue while in reapers march, NPCs refusing me service until i warped space and time.

I actually tried to message you in game when I saw you dead but you were off line I think. Was gonna ask how your experience was because for me last night was the worst I've had to date.

@ZOS_Kevin Think we are about at the point where.... "Can I talk to your manager" needs to happen.

lol yea, Im generally offline, too many whispers from friend and foe that get neglected because of killfeeds, rather let it be automatically noticed that I wont see the message lol.

Thats fair lol. Saw your name and was like THEY ARE IN THAT THREAD lol.


So I know you mentioned last week that your goal was to have something out by the end of last week @ZOS_Kevin. Whats the goal for this week? Can we expect something substation coms wise or should we check our expectations at the door? (not being sassy if that reads sassy being genuine here).

ive given up hoping for a response, its not going to happen and if it does its just going to be a PR stall. just kinda done with the crap performance and even worse communication -.-

thinkaboutit

Question for the mindmender proggers... have you tried uninstalling slip's sanity edge assist and moved over to wondernut's version?

thinkaboutit

edit: as a potential mitigation for disconnects in sanity's edge

Xandreia_

thinkaboutit wrote: »

Question for the mindmender proggers... have you tried uninstalling slip's sanity edge assist and moved over to wondernut's version?

yes. vse is still bad for crashes and stutters

Theist_VII

https://forums.elderscrollsonline.com/en/discussion/666014/having-a-horrible-experience-this-week#latest

Why was my thread closed when it’s in relevance to the most recent line of performance problems?

LadyGP

Thank you for opening this thread back up so we can keep the conversation going and get to a solution together.

Theist_VII

LadyGP wrote: »

Thank you for opening this thread back up so we can keep the conversation going and get to a solution together.

How are we supposed to do that when the OP is prohibited from even partaking in their thread?

Destai

@ZOS_Kevin Thanks for getting this reopened.

https://forums.elderscrollsonline.com/en/discussion/666014/having-a-horrible-experience-this-week#latest

Additional feedback was provided here, in case other devs are looking.

Xandreia_

Theist_VII wrote: »

https://forums.elderscrollsonline.com/en/discussion/666014/having-a-horrible-experience-this-week#latest

Why was my thread closed when it’s in relevance to the most recent line of performance problems?

to be honest this thread should be kept going so its all in one place! no point having the new stuff separated from the old things that are connected

LadyGP

Xandreia_ wrote: »

Theist_VII wrote: »

https://forums.elderscrollsonline.com/en/discussion/666014/having-a-horrible-experience-this-week#latest

Why was my thread closed when it’s in relevance to the most recent line of performance problems?

to be honest this thread should be kept going so its all in one place! no point having the new stuff separated from the old things that are connected

Absolutely agree, surprised it took that long to be honest. Was just shocked when I loaded this thread (have it bookmarked) and it was closed.

Thanks again for the quick fix Kevin!

Just_Attivi

Theist_VII

Xandreia_ wrote: »

Theist_VII wrote: »

https://forums.elderscrollsonline.com/en/discussion/666014/having-a-horrible-experience-this-week#latest

Why was my thread closed when it’s in relevance to the most recent line of performance problems?

to be honest this thread should be kept going so its all in one place! no point having the new stuff separated from the old things that are connected

Having a well written thread, with pictures and videos to support it, went a long way towards getting the problem recognized.

I’m sure if the OP could, they would include my GIF that way anyone still clueless about the performance problems wouldn’t have to deep dive through 50+ pages of posts just to see what we’re actually talking about.

LadyGP

Theist_VII wrote: »

Xandreia_ wrote: »

Theist_VII wrote: »

https://forums.elderscrollsonline.com/en/discussion/666014/having-a-horrible-experience-this-week#latest

Why was my thread closed when it’s in relevance to the most recent line of performance problems?

to be honest this thread should be kept going so its all in one place! no point having the new stuff separated from the old things that are connected

Having a well written thread, with pictures and videos to support it, went a long way towards getting the problem recognized.

I’m sure if the OP could, they would include my GIF that way anyone still clueless about the performance problems wouldn’t have to deep dive through 50+ pages of posts just to see what we’re actually talking about.

Good point. Maybe Kevin or another mod could add some gifs to help others out. Maybe someone will chime in who knows what caused it or something.

baconaura

i will have to say today has been better, and not like it was last week. hope it lasts

LadyGP

baconaura wrote: »

i will have to say today has been better, and not like it was last week. hope it lasts

skyrimfantasy

Several times now I've had ESO hang on a loading screen, when I alt tab I see there's an error report box but the game has locked up my entire screen so I can't even submit the report and have to close everything out completely.

Tonight running around solo in Eastmarch killing mammoths and trolls (for that infinitesimal chance at the monster trophies I still don't have) and the lag was noticeable. Combat wouldn't register right away and shortly the mammoth or troll was just dead while my skills were still animating.

Just_Attivi

I actually had another night of relatively great performance in PC NA GH save for some full server stacks at one keep, BUT just like yesterday, reapers march was a lagfest of rubberbanding and time warping while I was in queue. No crashes tonight.

Nothing on my end has changed, wish i could share the wealth lol. obviously not everyone is resolved, so the issue is ongoing, but something somewhere changed, because its night and day the difference between what I experienced yesterday and today vs. anytime in the last 4 months.

HauteclereM

Lost a third 36/36 to d/cs on Ansuul. Performance was better but then had 2 d/c's at the same time.
Raid had to start late due to login issues.

Estin

I just happened to have my task manager opened when I got caught in a loading screen that resulted in a Lost Lobby Connection error, and I've noticed that ESO was taking an absurd amount of CPU during the loading screen. It was hovering between 90-95% CPU usage. I tried searching for ESO using up too much CPU and found an old thread that suggested turning off multithread rendering because it was causing CPU usage to spike. I just now turned mine off, but I can't say for certain if it did anything without taking a day to test it out. Don't know if this could help ZOS with the issue, but it's worth a shot.

LadyGP

Just_Attivi wrote: »

I actually had another night of relatively great performance in PC NA GH save for some full server stacks at one keep, BUT just like yesterday, reapers march was a lagfest of rubberbanding and time warping while I was in queue. No crashes tonight.

Nothing on my end has changed, wish i could share the wealth lol. obviously not everyone is resolved, so the issue is ongoing, but something somewhere changed, because its night and day the difference between what I experienced yesterday and today vs. anytime in the last 4 months.

Were you on a vpn?

HybridFreak

Doing my yearly check in on the game. Was thinking about reinstalling it... Nice to see that ZOS and ESO hasn't changed in the slightest. Still quick to shut down any criticism or negativity about the game while it's still running as horribly as ever. I guess the server overhaul and replacements fell through just like every other promise they've made over the years? 🤣

ZOS_Kevin

Hi all, brief update here. Didn't get info back until late yesterday, so apologies for the delay in update here. We have increased the number of engineers investigating this and working with our networking team to go back over past server data to see if there are major discrepancies we can identify. We are still submitting your feedback to the team to make sure they have the latest info when continuing their investigation.

Also to address closing of other threads, we are rerouting those conversation points here to make sure all feedback and commentary is in one place. It's the best way that we can send info to all relevant teams investigating here and make sure we are not missing any critical piece of info from you as reports or updates come in.

LadyGP

ZOS_Kevin wrote: »

Hi all, brief update here. Didn't get info back until late yesterday, so apologies for the delay in update here. We have increased the number of engineers investigating this and working with our networking team to go back over past server data to see if there are major discrepancies we can identify. We are still submitting your feedback to the team to make sure they have the latest info when continuing their investigation.

Also to address closing of other threads, we are rerouting those conversation points here to make sure all feedback and commentary is in one place. It's the best way that we can send info to all relevant teams investigating here and make sure we are not missing any critical piece of info from you as reports or updates come in.

Thanks for the update @ZOS_Kevin! Really reassuring to know more people are being tasked with investigating and trying to figure out what the root cause is! Totally get you might not have all the answers so knowing what is happening behind the scenes a bit is helpful.

Also agree, routing all stuff here is a smart move. Looking forward to see what if any abnormalities the networking team can come up with.

Interesting nugget that might help them... anecdotal reports here show that users who are having high levels or rubber banding/disconnects noticed improvements when using a VPN (which... should increase latency so thats odd).

Necrotech_Master

ive been noticing the odd performance issues in the past month, mostly random lag spikes (one weekend did some lucent citadels and the whole trial group was getting high lag/rubberbanding)

most of my other cases have been ping sitting higher than usual, from a good range of about 75-90 to 100-115 with spikes upwards 300-400+, pretty much all pve stuff (most of my last 3 weeks or so ive done almost nothing but farming dungeons and infinite archive)

i think in the past week ive only had 1 full on disconnect while i was in an archive run (i was playing in a duo and we were lucky enough that we didnt lose the instance, though my partner missed out on a verse pick as it was right when we finished one of the bonus portals)

edit: for additional information, i do not use a vpn

ZOS_Kevin

LadyGP wrote: »

Interesting nugget that might help them... anecdotal reports here show that users who are having high levels or rubber banding/disconnects noticed improvements when using a VPN (which... should increase latency so thats odd).

Also just shared this point. Thank you for highlighting!

LadyGP

For those that are having issues... and I guess for those who aren't... without getting to specific (and if you're comfortable) could you give a general region on where you are playing. This info might help the network teams as well.

TN here. When I put my VPN on Kansas last night with DNS set to google it got slightly better (I was crashing a lot right before that).

In the past I've tried VPN connections in the following areas with no luck:
- Texas
- Miami
- NYC
- Seattle
- Canada (worked the best out of all of these)
- Denver

thinkaboutit

ZOS_Kevin wrote: »

Hi all, brief update here. Didn't get info back until late yesterday, so apologies for the delay in update here. We have increased the number of engineers investigating this and working with our networking team to go back over past server data to see if there are major discrepancies we can identify. We are still submitting your feedback to the team to make sure they have the latest info when continuing their investigation.

Also to address closing of other threads, we are rerouting those conversation points here to make sure all feedback and commentary is in one place. It's the best way that we can send info to all relevant teams investigating here and make sure we are not missing any critical piece of info from you as reports or updates come in.

Would there be any benefit to posting which ESO gameserver IP we're connected to along with account name? What details does the networking team want from us? i.e. date/time/content/serverip/accountname ?