ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

Damz0z · February 16

servers are cooked

silky_soft · February 16

Just got dropped. now in a que to log in

silky_soft · February 16

aaaaaaaaaaaaaaaaand again

5 158 ms 158 ms 159 ms be2.bdr1.coresite-la1.lax.aussiebb.net [202.142.143.199]
6 158 ms 157 ms 159 ms 1-1-c16-1.ear6.LosAngeles1.Level3.net [4.78.196.49]
7 188 ms 193 ms 188 ms ae32.32.ear1.Dallas1.net.lumen.tech [4.69.210.141]
8 189 ms 189 ms 188 ms ZENIMAX-MED.ear1.Dallas1.Level3.net [4.71.220.18]
9 189 ms 190 ms 188 ms 198.20.200.1

redeyedclyde · February 16

Perhaps the most irritating aspect of the disconnections, other than the disconnections themselves, is the little error message blaming your internet connection.

I'm not the one struggling to stay online here.

EDIT: Xbox NA from Australia - no connection. VPN to Dallas though, and it's all good. Better than our usual connection in fact.

EDIT EDIT: Nope. Spoke too soon. RIP.

silky_soft · February 16

No crash that time for PC NA.

TX12001rwb17_ESO · February 16

redeyedclyde wrote: »

Perhaps the most irritating aspect of the disconnections, other than the disconnections themselves, is the little error message blaming your internet connection.

I'm not the one struggling to stay online here.

EDIT: Xbox NA from Australia - no connection. VPN to Dallas though, and it's all good. Better than our usual connection in fact.

EDIT EDIT: Nope. Spoke too soon. RIP.

I am in Australia and tried to VPN directly to Dallas, TX as well, that is where the NA server is correct?

I would not even be surprised if it was related to the server hardware itself being faulty.

LadyGP · February 16

redeyedclyde wrote: »

Perhaps the most irritating aspect of the disconnections, other than the disconnections themselves, is the little error message blaming your internet connection.

I'm not the one struggling to stay online here.

EDIT: Xbox NA from Australia - no connection. VPN to Dallas though, and it's all good. Better than our usual connection in fact.

EDIT EDIT: Nope. Spoke too soon. RIP.

TX12001rwb17_ESO wrote: »

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redeyedclyde wrote: »

Perhaps the most irritating aspect of the disconnections, other than the disconnections themselves, is the little error message blaming your internet connection.

I'm not the one struggling to stay online here.

EDIT: Xbox NA from Australia - no connection. VPN to Dallas though, and it's all good. Better than our usual connection in fact.

EDIT EDIT: Nope. Spoke too soon. RIP.

I am in Australia and tried to VPN directly to Dallas, TX as well, that is where the NA server is correct?

I would not even be surprised if it was related to the server hardware itself being faulty.

I could be wrong but wasn't there some undersea cable that cut in that general region recently?

This would explain why there are all of a sudden a lot of NZ/AUS reports of issues and weird routes. Would also explain why taking a different route (vpn) makes it a bit better.

Also hard to tell at this exact moment because based on other threads seems like the servers are having some issues. They might be getting hit with another DDOS - who knows.

cptscotty · February 16

Just kicked, wait time in queue 2+ hours

Seravi · February 16

I am still on the server, PC NA as well as others. Not sure what happened but I could tell something went paws up trying to enter a dungeon. I had a loading screen for about 35 seconds and I figured I would get kicked. Nope went into the dungeon. Not a lot on where I am and chat is saying lots of their friends cannot log in.

ZOS_CouchTato · February 16

Hello all, the team is aware of the issue and is looking into it right now.

Rohamad_Ali · February 16

Ay caramba..

dehzr · February 16

ZOS_CouchTato wrote: »

Hello all, the team is aware of the issue and is looking into it right now.

Fix your game and upgrade servers please before releasing "new" buggy content. Most people don't even know what ESO is, who is trying to DDoS lol. ZoS said DDoS protection was enabled since the last "DDoS" attack. Show us evidence of a DDoS attack? Some transparency? Never had these issues since 2015 since I started playing. Steam chart numbers is up, is the servers just under too much load? Server hardware outdated and burning out?

scrappy1342 · February 16

tried to get in and couldn't after multiple tries... checked here and saw 5+ threads on the game being down and came to the conclusion that it was not me >.> killed some time reading through some threads. just tried again and seems to be up? i'm in the game and moving around at least

allochthons · February 16

ZOS_Kevin wrote: »

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Veryamedliel wrote: »

Question: How does my age affect you troubleshooting connection issues and why is it required?

The age panel is required to make sure we are not collecting information from minors. No way around that. It to keep everyone safe.

Okay, so why not phrase it:
* 0 - 16
* 16-18
* 18-21
* 21+
(replace with whichever Age of Majorities you have a legal duty to follow). Why do you need to know the age of anyone over the highest planetary Age of Majority?

Please let us fill in the survey multiple times. I have experienced every single issue given in the opening questions. We should be able to fill it out right after we experience a bad network event, then we could provide precise time stamps, which I would think would be one of the most valuable pieces of information.

Rkindaleft · February 16

Honestly speaking, I think this is one of those times where more communication would go a super long way. We had a night where basically the entire Asia pacific region couldn’t play in prime time (Sunday night) and again earlier today (still a weekend for other regions.) I understand getting DDOS’d is not ZOS’s fault or the servers fault, and issues happen sometimes, but these are not one-offs. It seems like they’re being targeted nearly weekly at this point, I could count six or seven separate incidences in the last couple of months alone where everyone is repeatedly kicked offline like this.

If there’s going to be an evening per week (or even every 2 weeks) where we aren’t going to be able to play properly due to DDOS, I don’t think it’s unreasonable for paying customers to be notified if the service they’re paying for is having frequent issues and if ZOS has been doing anything to try and resolve or reduce the frequency.

LadyGP · February 17

Rkindaleft wrote: »

Honestly speaking, I think this is one of those times where more communication would go a super long way. We had a night where basically the entire Asia pacific region couldn’t play in prime time (Sunday night) and again earlier today (still a weekend for other regions.) I understand getting DDOS’d is not ZOS’s fault or the servers fault, and issues happen sometimes, but these are not one-offs. It seems like they’re being targeted nearly weekly at this point, I could count six or seven separate incidences in the last couple of months alone where everyone is repeatedly kicked offline like this.

If there’s going to be an evening per week (or even every 2 weeks) where we aren’t going to be able to play properly due to DDOS, I don’t think it’s unreasonable for paying customers to be notified if the service they’re paying for is having frequent issues and if ZOS has been doing anything to try and resolve or reduce the frequency.

Given the amount of incidents they have had with DDOSing lately I would imagine they are having conversations about it. I'd be shocked if they just threw their hands up said... oh well... it is what it is.

Zos isn't going to do that for something that has this huge of an impact on their bottom line. Since this is around security and mitigation efforts I'd also be shocked if they would come out and say something about their efforts.

Lucidilusions · February 17

It's Blizzard isn't it @ZOS_Kevin Damn WOW people! Call fourth the bannermen! We ride to WAR!

ISCOLDSOUL · February 17

Just fix it already, oh hang on, better give me some warning if you do, if I login and all is good I may die of shock.
Seriously just fix the game

manukartofanu · February 17

After the latest update, I was lucky enough to be among those with a stable connection. And here we go again, crashing with an unexpected error while playing cards.

LadyGP · February 17

manukartofanu wrote: »

After the latest update, I was lucky enough to be among those with a stable connection. And here we go again, crashing with an unexpected error while playing cards.

This is why.

I'd take a guess they are fighting off another DDOS atm.

Seravi · February 17

LadyGP wrote: »

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manukartofanu wrote: »

After the latest update, I was lucky enough to be among those with a stable connection. And here we go again, crashing with an unexpected error while playing cards.

This is why.

I'd take a guess they are fighting off another DDOS atm.

Yeah those two nasty hops are back fighting off the bad actors. Sad this happens so often. Hopefully it won't last long.

LadyGP · February 17

Seravi wrote: »

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LadyGP wrote: »

manukartofanu wrote: »

After the latest update, I was lucky enough to be among those with a stable connection. And here we go again, crashing with an unexpected error while playing cards.

This is why.

I'd take a guess they are fighting off another DDOS atm.

Yeah those two nasty hops are back fighting off the bad actors. Sad this happens so often. Hopefully it won't last long.

Yup. To be fair to ZoS when they are getting DDOSed like this I don't think it's fair to call out the performance. Just not a whole lot you can do when someone is big mad and just attacks you week after week after week.

Seravi · February 17

LadyGP wrote: »

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Seravi wrote: »

LadyGP wrote: »

manukartofanu wrote: »

After the latest update, I was lucky enough to be among those with a stable connection. And here we go again, crashing with an unexpected error while playing cards.

This is why.

I'd take a guess they are fighting off another DDOS atm.

Yeah those two nasty hops are back fighting off the bad actors. Sad this happens so often. Hopefully it won't last long.

Yup. To be fair to ZoS when they are getting DDOSed like this I don't think it's fair to call out the performance. Just not a whole lot you can do when someone is big mad and just attacks you week after week after week.

Yep not their fault and they do warn latency may suffer during this time.

LadyGP · February 18

@ZOS_GinaBruno just posted this following the PTS Cyro test we just had.

Seravi · February 18

Bangkorai getting lots of delayed key press issues.

LadyGP wrote: »

@ZOS_GinaBruno just posted this following the PTS Cyro test we just had.

It sounds like things are moving in the right direction for PVP and grouping.

LadyGP · February 19

Seravi wrote: »

Bangkorai getting lots of delayed key press issues.
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LadyGP wrote: »

@ZOS_GinaBruno just posted this following the PTS Cyro test we just had.

It sounds like things are moving in the right direction for PVP and grouping.

Fingers crossed!!! I will say... that was the better connections/experiences I've had in... almost a year? Granted - it's not the full live pvp GH camp but still... I had maybe 4 rubber band incidents the whole time (a few towards the end of the test and who knows what they were turning on/off during that time) but I never once got kicked from the game which is huge for me.

Rohamad_Ali · February 19

I logged in and did some light pvp to see the server lag status and everything was way better tonight. Good job ZoS. Hope it stays good.

redeyedclyde · February 19

TX12001rwb17_ESO wrote: »

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redeyedclyde wrote: »

Perhaps the most irritating aspect of the disconnections, other than the disconnections themselves, is the little error message blaming your internet connection.

I'm not the one struggling to stay online here.

EDIT: Xbox NA from Australia - no connection. VPN to Dallas though, and it's all good. Better than our usual connection in fact.

EDIT EDIT: Nope. Spoke too soon. RIP.

I am in Australia and tried to VPN directly to Dallas, TX as well, that is where the NA server is correct?

I would not even be surprised if it was related to the server hardware itself being faulty.

That is the understanding I was operating under, yes. It was a better than average connection, until it wasn't. Curiously enough though, when it did go skewiffy, I went back to Aus connection, and that was stable. Until it wasn't. Rinse. Repeat.

Calastir · February 19

The game and I have a love/hate relationship. When there's no lag, everything's fine.
But more often than not, it's a slogfest which. drives. me. up. the. wall.

LadyLethalla · February 19

I'm in Australia and my ping has never been lower than 269 - which it only drops to very occasionally and for no more than a couple of seconds at a time. More usually it sits around 284 - 320. I get that it's long way from Melbourne to Germany though.

Not sure why but my main often disconnects when trying to exit the Vivec Thieves guild - none of the alts do that. Sometimes get disconnected when trying to port, too.
Occasionally I'll have other disconnects and blips that are like rubber banding - had two last night.