ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

LadyGP

Jestertoo wrote: »

I just figured out yesterday my Lenovo laptop was running on the built in intel ARC card , not the nvidia mobile chip.
You have to tell windows to select the nvidia because the intel is the default.
FPS jumped from 20 to 50fps 4k with a 60hz refresh.

Just a heads up if this might be a similar situation.

Good info!

ZOS_Kevin

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

Veryamedliel

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

Question: How does my age affect you troubleshooting connection issues and why is it required?

ZOS_Kevin

Veryamedliel wrote: »

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

Question: How does my age affect you troubleshooting connection issues and why is it required?

The age panel is required to make sure we are not collecting information from minors. No way around that. It to keep everyone safe.

thaellin

It seems I cannot go back in the survey (perhaps it will ask me to review answers at the end). I was previewing the survey before passing it along to my guild, and it seems that if I go any further I will lose my ability to enter fresh data. This also makes me wonder if there is only one survey submission allowed per browser - will I be able to fill this in more that once, or should I wait for "the Big One" before I report details?

I do hope you gather some good and useful data on these things. I also hope there is some good telemetry already available in the client to help gather numbers to associate with the survey 'soft' data.

LadyGP

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

Sweet!!!! Thank you and your team for working on this!

I'll be sure to drop this in some discords for some guilds since most of them might not be on the forums.

Tandor

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

Destai

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

Thanks for putting this together and sharing!

I worry that the questions around what kind of lag aren’t specific enough. Also, it asks us to pick one form of lag/performance issue, when really we can experience many.

Just taking the input lag as an example, I think it’d be helpful to know it’s focused on aoe ground targets, ultimates, break-free’s, or just trying to open a door or dialogue.

I also think it would’ve been nice to provide some more information on internet speed and whether we’re hardlined in or wifi.

In any case, I am glad to see something like this. Hopefully there’s more down the road. Maybe going forward you could consult some of us to get some vetting on your questions.

Thanks again!

LadyGP

Tandor wrote: »

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

Just curious - why would you want to fill it out if you're not having issues? Wouldn't the survery not be valid to you? I'm sure they have internal data to know the numbers of who has issues vs who doesnt.

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

Super detailed - you can tell engineers were asked what info they need to zone in on the issues. Love it!

YandereGirlfriend

Taken the survey and shared with my guild! Thanks! Hopefully it will lead to some solutions!

Tandor

LadyGP wrote: »

Tandor wrote: »

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

Just curious - why would you want to fill it out if you're not having issues? Wouldn't the survery not be valid to you? I'm sure they have internal data to know the numbers of who has issues vs who doesnt.

Because asking whether you have any of those performance issues (with the ability to select more than one or none) with follow-up questions about your connection and system specs etc would give them a better sense of balance between those who suffer issues and those who don't, as well as enabling them to compare the follow-up answers between those who suffer the issues and those who don't.

I doubt whether they have detailed data on e.g. how many players are suffering intermittent lag or are rubber-banding, for example. The more responses they get to a performance survey whether positive or negative so far as suffering issues is concerned, the more likely they'll be able to spot common denominators which may lead them to a cause and solution.

dk_dunkirk

Tandor wrote: »

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

I assure you that they can already see who disconnects and lags out from their own internal logs, so they are aware of what portion of the player base is having these problems. And it feels like it must be small, or else one would think they would work harder at this. It won't be long until this thread celebrates its first birthday!

Tandor

dk_dunkirk wrote: »

Tandor wrote: »

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

I assure you that they can already see who disconnects and lags out from their own internal logs, so they are aware of what portion of the player base is having these problems. And it feels like it must be small, or else one would think they would work harder at this. It won't be long until this thread celebrates its first birthday!

Do you think their data logs drills down to individual accounts or simply the number of e.g. disconnections, because if the latter then that would suggest they've no means of knowing whether it's always the same players losing connection or different players at different times.

I'd have thought that the more information they could glean on this - both from those who suffer the issues and those who don't - the better, especially as they have told us they can't reproduce it themselves internally, although some staff report suffering the same issues when playing externally, i.e. at home. Why do some players always have problems that some other players never have? They may need to address both sides of that particular question to get a full answer.

dk_dunkirk

Tandor wrote: »

dk_dunkirk wrote: »

Tandor wrote: »

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

I assure you that they can already see who disconnects and lags out from their own internal logs, so they are aware of what portion of the player base is having these problems. And it feels like it must be small, or else one would think they would work harder at this. It won't be long until this thread celebrates its first birthday!

Do you think their data logs drills down to individual accounts or simply the number of e.g. disconnections, because if the latter then that would suggest they've no means of knowing whether it's always the same players losing connection or different players at different times.

I'd have thought that the more information they could glean on this - both from those who suffer the issues and those who don't - the better, especially as they have told us they can't reproduce it themselves internally, although some staff report suffering the same issues when playing externally, i.e. at home. Why do some players always have problems that some other players never have? They may need to address both sides of that particular question to get a full answer.

As a full stack developer for 30 years, they log EVERYTHING that can be known on their side. They log every single piece of white gear you pick up and drop, when and where. (I think this is why they won’t allow account migrations between platforms. The LOGS won’t mesh. They allowed a one-time transfer when consoles were introduced because there was no history to merge. In my guestimation.) At first, this problem seemed to land with the last 9.x patch, and I was like, guys, there was a regression, just bisect it and fix it. As time has dragged on, it seems clear that this is something in between “us” and “them.” Everything going on at ISP’s and CDN’s should be logged too, so this is only a partial excuse. I’ll grant that it’s a nasty network bug at this point, but if someone on their team has a problem with it as well, playing from their home, then it would seem that they have what they need to track it down.

LadyGP

dk_dunkirk wrote: »

Tandor wrote: »

dk_dunkirk wrote: »

Tandor wrote: »

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

I assure you that they can already see who disconnects and lags out from their own internal logs, so they are aware of what portion of the player base is having these problems. And it feels like it must be small, or else one would think they would work harder at this. It won't be long until this thread celebrates its first birthday!

Do you think their data logs drills down to individual accounts or simply the number of e.g. disconnections, because if the latter then that would suggest they've no means of knowing whether it's always the same players losing connection or different players at different times.

I'd have thought that the more information they could glean on this - both from those who suffer the issues and those who don't - the better, especially as they have told us they can't reproduce it themselves internally, although some staff report suffering the same issues when playing externally, i.e. at home. Why do some players always have problems that some other players never have? They may need to address both sides of that particular question to get a full answer.

As a full stack developer for 30 years, they log EVERYTHING that can be known on their side. They log every single piece of white gear you pick up and drop, when and where. (I think this is why they won’t allow account migrations between platforms. The LOGS won’t mesh. They allowed a one-time transfer when consoles were introduced because there was no history to merge. In my guestimation.) At first, this problem seemed to land with the last 9.x patch, and I was like, guys, there was a regression, just bisect it and fix it. As time has dragged on, it seems clear that this is something in between “us” and “them.” Everything going on at ISP’s and CDN’s should be logged too, so this is only a partial excuse. I’ll grant that it’s a nasty network bug at this point, but if someone on their team has a problem with it as well, playing from their home, then it would seem that they have what they need to track it down.

Absolutley this.

I even think during the Rich post (or a post Kevin made) that they said they were able to replicate the issue on live with one of their team members so to your point - yeah I'm sure they have what they need and know it's in the between world.

sarahthes

dk_dunkirk wrote: »

Tandor wrote: »

dk_dunkirk wrote: »

Tandor wrote: »

Unfortunately it would appear that the survey doesn't give the option that the player doesn't suffer from any of the stated issues, which means you end up with no real idea of the balance between those players who do suffer from performance issues and those who do not. Leaving the stated options blank with a comment in the box still takes you to more questions about your issues.

The survey also limits you to one server and platform that you play on, when many of us play on more than one server and some on more than one platform. Comparing performance between those servers and platforms may have been of assistance.

I assure you that they can already see who disconnects and lags out from their own internal logs, so they are aware of what portion of the player base is having these problems. And it feels like it must be small, or else one would think they would work harder at this. It won't be long until this thread celebrates its first birthday!

Do you think their data logs drills down to individual accounts or simply the number of e.g. disconnections, because if the latter then that would suggest they've no means of knowing whether it's always the same players losing connection or different players at different times.

I'd have thought that the more information they could glean on this - both from those who suffer the issues and those who don't - the better, especially as they have told us they can't reproduce it themselves internally, although some staff report suffering the same issues when playing externally, i.e. at home. Why do some players always have problems that some other players never have? They may need to address both sides of that particular question to get a full answer.

As a full stack developer for 30 years, they log EVERYTHING that can be known on their side. They log every single piece of white gear you pick up and drop, when and where. (I think this is why they won’t allow account migrations between platforms. The LOGS won’t mesh. They allowed a one-time transfer when consoles were introduced because there was no history to merge. In my guestimation.) At first, this problem seemed to land with the last 9.x patch, and I was like, guys, there was a regression, just bisect it and fix it. As time has dragged on, it seems clear that this is something in between “us” and “them.” Everything going on at ISP’s and CDN’s should be logged too, so this is only a partial excuse. I’ll grant that it’s a nasty network bug at this point, but if someone on their team has a problem with it as well, playing from their home, then it would seem that they have what they need to track it down.

I was raiding with a dev last night and they were actually having the worst issues of everyone in the trial. They have crashed/disconnected when I played with them in the past as well.

silky_soft

1 1 ms <1 ms <1 ms
2 9 ms 9 ms 9 ms
3 9 ms 8 ms 9 ms
4 9 ms 9 ms 8 ms
5 158 ms 158 ms 158 ms be2.bdr1.coresite-la1.lax.aussiebb.net [202.142.143.199]
6 157 ms 158 ms 159 ms 1-1-c16-1.ear6.LosAngeles1.Level3.net [4.78.196.49]
7 * * 189 ms ae32.32.ear1.Dallas1.net.lumen.tech [4.69.210.141]
8 188 ms 190 ms 189 ms ZENIMAX-MED.ear1.Dallas1.Level3.net [4.71.220.18]
9 189 ms 188 ms 188 ms 198.20.200.1


Being routed back via LA instead of singapore. Nordvpn will help if this goes to poop agian.

Seravi

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

Just finished the survey. Thanks!!

ellmarie

Having some issues today on Xbox NA being kicked out while fast traveling to different guild houses.

Sootica

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

The routing issue many Australia-based players experienced have mostly been resolved, ping back to normal, thank you for looking into and fixing it!

The_Meathead

Having a LOT of disconnects the past couple days on PC-NA. I get them every great once in a while normally, but this has been pretty obscene in number.

Not seeing my rate change or experiencing lag, otherwise, just -very- frequent disconnection.

LadyGP

The_Meathead wrote: »

Having a LOT of disconnects the past couple days on PC-NA. I get them every great once in a while normally, but this has been pretty obscene in number.

Not seeing my rate change or experiencing lag, otherwise, just -very- frequent disconnection.

Whats your routes look like?

merevie

Just the
every 15 minute game crash and go back to 100 people queue that is pvp service from ESO.


oh wait I got lucky -just 50 today -so 35 minute wait

LadyGP

merevie wrote: »

Just the
every 15 minute game crash and go back to 100 people queue that is pvp service from ESO.


oh wait I got lucky -just 50 today -so 35 minute wait

Yeah I actually just had this happen to me. I was in q and then got hit with that error and had to requeue.

Looks like im not playing tonight.

TX12001rwb17_ESO

Sootica wrote: »

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

The routing issue many Australia-based players experienced have mostly been resolved, ping back to normal, thank you for looking into and fixing it!

I am crashing every few minutes and I am in Australia.

Rkindaleft

TX12001rwb17_ESO wrote: »

Sootica wrote: »

ZOS_Kevin wrote: »

Hi All, I wanted to follow up now that we have our survey ready and translated! We will have a separate thread for this so it is easily accessible to everyone, but wanted to make sure we posted it here first. Especially since several of you have been helping our team over the last few weeks gather some data points. The point of this thread is to capture any issues you may be running into related to performance, rubberbanding, lag, etc. and get it in an organized way for our engineers to take a look at while they continue to investigate and look to resolve the issues documented in this thread.

You can find a link to the survey here: https://beth.games/3WJxUMG

The routing issue many Australia-based players experienced have mostly been resolved, ping back to normal, thank you for looking into and fixing it!

I am crashing every few minutes and I am in Australia.

My whole group in Australia just crashed lulw

Renato90085

my all friend and me got kick now, i think server die again

SgtWinnie

Yep same old crap, kicked 3 times in 10 mins. Can't reconnect so stuff it. Aussie also.

kumenit_taeynav

pcna canadian here, my 2 friends and i are getting repeatedly kicked too

celner4_ESO

We are getting kicked from server back to login screen over and over @ZOS_Bill @ZOS_Kevin @ZOS_GinaBruno

I’m in US using pc/na