ZOS_GinaBruno wrote: »kyle.wilson wrote: »ZOS_GinaBruno wrote: »Hi all, no update as of yet. We'll continue to check back in periodically.
Can the mods keep the dev thread about the server being brought down updated for status, and not just dev comments buried inside other threads.
@ZOS_Kevin
Yes it's right here: https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest
Someone wrote on another thread (now closed):
This may be a mess-up of potentially massive proportions, but whatever you do, I beg you, do not take disciplinary action against the employee(s) responsible for the mistake.
What if the screw up were the complete deletion of the whole PC/NA database and the last backup (if any) dated from a year ago (over exaggerating but it can happen)?
I wonder, what the affected player base can do if such screw up were to happen. Will the affected players be able to file a lawsuit or current terms and conditions protect the company of any liability?
Not intending to speak ill against the company but something like that even happen on small busineses.
I came here for the Pts patch notes but oh geez this is not what I expected. Has this ever happened before in ESO or is it a new low?
ragnarok6644b14_ESO wrote: »
Finding new mistakes is far, far better than repeating old mistakes.
It means they're capable of learning....
Someone wrote on another thread (now closed):
This may be a mess-up of potentially massive proportions, but whatever you do, I beg you, do not take disciplinary action against the employee(s) responsible for the mistake.
What if the screw up were the complete deletion of the whole PC/NA database and the last backup (if any) dated from a year ago (over exaggerating but it can happen)?
I wonder, what the affected player base can do if such screw up were to happen. Will the affected players be able to file a lawsuit or current terms and conditions protect the company of any liability?
Not intending to speak ill against the company but something like that even happen on small busineses.
I came here for the Pts patch notes but oh geez this is not what I expected. Has this ever happened before in ESO or is it a new low?
WolfStar07 wrote: »Is the event going to get extended by a day? So many of us haven't even had a chance to login for the day to do the event, and between the maintenance and expected roll back, it sounds like a ton of players are going to miss out participating in jubilee today.
ragnarok6644b14_ESO wrote: »
Finding new mistakes is far, far better than repeating old mistakes.
It means they're capable of learning....
As long as they learn from this and make up for the lost time in game I’m ok with this.
They should also make light of the whole plane meld joke by doing something free and funny when servers come back up
SilverBride wrote: »Bluepetunia wrote: »No need to panic, relax, get up out of your chair........
Take a shower
Eat something besides microwaved food
Go brush your teeth
Walk the dog
Spend time with spouse, kids, Mom, Dad (at least let them know you are still among the living)
Maybe put on some sunglasses and venture outside. I promise no dragons, werewolves, harpy's (well maybe the wife........j/k), vampires will get you'
That is assuming that we spend every second of our day at our computers and never interact with other people, or take care of our hygeine, or get fresh air, or eat healthy. That is not a fair assessment.
ArchangelIsraphel wrote: »Bluepetunia wrote: »No need to panic, relax, get up out of your chair........
Take a shower
Eat something besides microwaved food
Go brush your teeth
Walk the dog
Spend time with spouse, kids, Mom, Dad (at least let them know you are still among the living)
Maybe put on some sunglasses and venture outside. I promise no dragons, werewolves, harpy's (well maybe the wife........j/k), vampires will get you'
Thanks for posting your personal to-do list on the forums so that we could read it while the servers were down. I love seeing people who become self-motivated during times like these. Don't worry, you can do it-we're all cheering for you!
I’d imagine a good way to say sorry without requiring a ton of dev time to create would be to add extra anniversary rewards or add another XP event. Or free tickets, or a free Molag bal imp pet for people.
See devs! Options!
totzummrdave_ESO wrote: »
ragnarok6644b14_ESO wrote: »But it's a database, not a server.
If you have two independent circuits that never touch each other, but each have the same shaped data bus, the only thing preventing one person from plugging one circuit into the other circuit is... well, that person and their capacity to make errors*
*yes, the analogy is strained because you could put the physical circuits several meters apart... but it's software.
A better analogy is this:
You have a LAN with FILE SYSTEM A on it, and another LAN with FILE SYSTEM B on it. The only way to prevent similar-looking files from crossing the streams is to have them totally air-gapped....
... and yet, if the person working with the material is allowed to thumb-drive between the two systems, you will STILL have moments where some of the files on LAN A are identical to the files on LAN B by mistake. Almost exactly that scenario is why you can't plug thumb drives into most private organization's proprietary LANs. Because people literally make this mistake all the time. And once you ban plugging in a thumb drive, people find ever-more creative ways to make this kind of mistake.
ragnarok6644b14_ESO wrote: »But it's a database, not a server.
If you have two independent circuits that never touch each other, but each have the same shaped data bus, the only thing preventing one person from plugging one circuit into the other circuit is... well, that person and their capacity to make errors*
*yes, the analogy is strained because you could put the physical circuits several meters apart... but it's software.
A better analogy is this:
You have a LAN with FILE SYSTEM A on it, and another LAN with FILE SYSTEM B on it. The only way to prevent similar-looking files from crossing the streams is to have them totally air-gapped....
... and yet, if the person working with the material is allowed to thumb-drive between the two systems, you will STILL have moments where some of the files on LAN A are identical to the files on LAN B by mistake. Almost exactly that scenario is why you can't plug thumb drives into most private organization's proprietary LANs. Because people literally make this mistake all the time. And once you ban plugging in a thumb drive, people find ever-more creative ways to make this kind of mistake.
You're totally right, but I don't think that's the full picture. It's true that human errors are inevitable, but good systems have processes to minimize the impact of said errors. Maybe there's a checklist that you have to run through before pushing something to production, or maybe someone has to double check and approve anything you do with the live server. As an extreme example, the commercial aviation industry has tons of checklists and redundancies to minimize the impact of human error because the results of serious mistakes are catastrophic.
I echo people's sentiments that I hope that the employee(s) responsible for the screwup aren't punished for it. That'd be punishing them for being human. Instead, I hope that ZOS management sees this and some of the other shockingly impactful bugs that have found their way to the live servers in recent months, and decides to allocate more funds and personnel to the ESO QA team. Nobody wants to let bugs slip through and then need to scramble to correct them, but there's only so much one person can do. However large the QA team currently is, in my opinion it needs to be larger.
biminirwb17_ESO wrote: »Khajiit didn't mean to press the "Do not Press" button - Sorry.