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Hardware Refresh Work Update – March 31, 2023

  • goboltz
    goboltz
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    Last week during Maint. you did the XB NA server upgrades without any notice, Is this one going to give us the PS NA server upgrades too ?! So we can BOTH be on new hardware for the pvp event on Thursday !
    [PS5] [NA] [EP] - "Cheese for Everyone" !
  • DragonRacer
    DragonRacer
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    goboltz wrote: »
    Last week during Maint. you did the XB NA server upgrades without any notice, Is this one going to give us the PS NA server upgrades too ?! So we can BOTH be on new hardware for the pvp event on Thursday !

    The pattern of the past server upgrades has been 14 hours maintenance and only for the one affected platform.

    Today’s maintenance is 9 hours for all servers, so logic dictates this is not the PS NA server upgrade.

    Of course, ZOS could easily end speculation/forcing logical assumptions by actually stating updates.
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    goboltz wrote: »
    Last week during Maint. you did the XB NA server upgrades without any notice, Is this one going to give us the PS NA server upgrades too ?! So we can BOTH be on new hardware for the pvp event on Thursday !

    The pattern of the past server upgrades has been 14 hours maintenance and only for the one affected platform.

    Today’s maintenance is 9 hours for all servers, so logic dictates this is not the PS NA server upgrade.

    Of course, ZOS could easily end speculation/forcing logical assumptions by actually stating updates.

    We posted an update on today's maintenance a few days ago. You can find that here.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • DragonRacer
    DragonRacer
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    ZOS_Kevin wrote: »
    goboltz wrote: »
    Last week during Maint. you did the XB NA server upgrades without any notice, Is this one going to give us the PS NA server upgrades too ?! So we can BOTH be on new hardware for the pvp event on Thursday !

    The pattern of the past server upgrades has been 14 hours maintenance and only for the one affected platform.

    Today’s maintenance is 9 hours for all servers, so logic dictates this is not the PS NA server upgrade.

    Of course, ZOS could easily end speculation/forcing logical assumptions by actually stating updates.

    We posted an update on today's maintenance a few days ago. You can find that here.

    I stand corrected and missed seeing this update. Thank you very much, Kevin! :smile:

    I don’t suppose there has been an update on when the PS NA server upgrade will be beyond some time this month?

    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @DragonRacer We are close. We should have some news soon, but nothing to announce yet. We are still on schedule for this month. Today's maintenance is helping with this process as well.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • React
    React
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    ZOS_Kevin wrote: »
    @DragonRacer We are close. We should have some news soon, but nothing to announce yet. We are still on schedule for this month. Today's maintenance is helping with this process as well.

    @ZOS_Kevin Is there any update to share on the "code rewrite" or "server side hyperthreading" project that has been ongoing since late 2021/early 2022? We were told by @ZOS_GinaBruno that the first part of this project would release in Q2 with Necrom, and @ZOS_MattFiror said that they would be doing tests of these projects on the PTS as soon as they were able, but there is nothing anywhere about the projects in the PTS patch notes and we haven't received an official update anywhere since Gina had said we could expect the projects to begin releasing in Q2.
    @ReactSlower - PC/NA - 2000+ CP
    React Faster - XB/NA - 1500+ CP
    Content
    Twitch.tv/reactfaster
    Youtube.com/@ReactFaster
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @React we don't have an update to share at the moment. But we'll pass on to the team that you (along with others) are asking about it and looking for an update.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • React
    React
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    ZOS_Kevin wrote: »
    @React we don't have an update to share at the moment. But we'll pass on to the team that you (along with others) are asking about it and looking for an update.

    Thank you for the reply, looking forward to hearing more about the project.
    @ReactSlower - PC/NA - 2000+ CP
    React Faster - XB/NA - 1500+ CP
    Content
    Twitch.tv/reactfaster
    Youtube.com/@ReactFaster
  • goboltz
    goboltz
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    ZOS_Kevin wrote: »
    @React we don't have an update to share at the moment. But we'll pass on to the team that you (along with others) are asking about it and looking for an update.

    Any chance this 14 Hour Maint. Scheduled for Tomorrow is the Server Upgrades ?! I would hope so, based on the length & fact it happens in the middle of an event. Any info is Appreciated.
    [PS5] [NA] [EP] - "Cheese for Everyone" !
  • The3sFinest
    The3sFinest
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    goboltz wrote: »
    ZOS_Kevin wrote: »
    @React we don't have an update to share at the moment. But we'll pass on to the team that you (along with others) are asking about it and looking for an update.

    Any chance this 14 Hour Maint. Scheduled for Tomorrow is the Server Upgrades ?! I would hope so, based on the length & fact it happens in the middle of an event. Any info is Appreciated.

    It was edited, at first it said "for server upgrade" or something like that. Not sure why they changed it.
  • Elsonso
    Elsonso
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    If this is a server hardware upgrade today on PSN NA, not sure why they are being so secretive about it. They were that way with the recent XBOX upgrade, too.
    Edited by Elsonso on May 16, 2023 10:30AM
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • RPGOverlord
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    @ZOS_Kevin can we please any any further updates on the Xbox EU upgrade. We've had a lot of players move over to NA as the event has been unplayable, even with 5 bars in cyrodiil.
    Can you give an estimate month please from the development team? Thanks!

    Also I don't know if you can answer this or not but has there been any talks of merging the Playstation & Xbox EU servers? Would this be possible? Or is there too many legal loopholes?
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @ZOS_Kevin can we please any any further updates on the Xbox EU upgrade. We've had a lot of players move over to NA as the event has been unplayable, even with 5 bars in cyrodiil.
    Can you give an estimate month please from the development team? Thanks!

    Also I don't know if you can answer this or not but has there been any talks of merging the PlayStation & Xbox EU servers? Would this be possible? Or is there too many legal loopholes?

    Hey there. No information to share currently about Xbox EU upgrades. We have let the various teams in charge of this that Xbox EU players are eager to get an update. However, when that information is available to share, we will post an update and also make note of it in this thread.

    There have not been any talks of merging PlayStation and Xbox EU servers at this time.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • PAFF06
    PAFF06
    Soul Shriven
    Any news from xbox EU servers? Its unplayable in cyrodil.
  • Twohothardware
    Twohothardware
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    May has come and gone, were the servers upgraded on PSN NA yet or are we still waiting?
  • Elsonso
    Elsonso
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    May has come and gone, were the servers upgraded on PSN NA yet or are we still waiting?

    Didn't they do that like three weeks ago?
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • Twohothardware
    Twohothardware
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    Elsonso wrote: »
    May has come and gone, were the servers upgraded on PSN NA yet or are we still waiting?

    Didn't they do that like three weeks ago?

    No idea, I just got back on the game after a long break. I'm not seeing any official confirmation that the server upgrades were completed on PSN NA.
  • virtus753
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    Elsonso wrote: »
    May has come and gone, were the servers upgraded on PSN NA yet or are we still waiting?

    Didn't they do that like three weeks ago?

    No idea, I just got back on the game after a long break. I'm not seeing any official confirmation that the server upgrades were completed on PSN NA.

    https://forums.elderscrollsonline.com/en/discussion/comment/7872585#Comment_7872585
  • Lebkuchen
    Lebkuchen
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    Last couple of days felt like Playstation EU servers are switching from performance mode to power saving mode again.
  • RedJohn_COF
    ZOS_Kevin wrote: »
    • Xbox EU: Additional work is needed in our Frankfurt datacenter before we can do the Xbox EU hardware refresh work. We recognize that this server coming last is not in-line with what we originally communicated in December. This is the server experiencing the least amount of performance/stability issues. The hardware refresh work for this server is planned for some time later this year. We’ll provide updates as we have them.
    Thank you!

    Hi Kevin,

    would it maybe be possible to share more insights into what needs to happen in the Frankfurt datacenter before Xbox EU can get the hardware refresh?

    Also on the more important side of things: Are you guys aware that since the Whitestrake’s Mayhem occured the server performance in Cyrodiil on Xbox EU has gone down significantly?

    Even with just 1 bar each the lag can get unbearable. Is that in any way related to the "additinal work"?

    Thanks!
    Edited by RedJohn_COF on June 18, 2023 2:18AM
    Cyrodiil Orange Farmers
    Xbox - EU
  • Coolstuff99
    Coolstuff99
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  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi All, just wanted to share we have a multithread update from Matt. You can check it out here.

    Also, we still don't have an update on Xbox EU refresh. Wanted to follow up that it is still happening, but we do not have any additional updates yet on timing. Work on the datacenters continues.
    Edited by ZOS_Kevin on July 7, 2023 6:55PM
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Hurbster
    Hurbster
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    It doesn't seem that the EU servers have improved at all if a few extra players from EGS just cause it to fall over.


    Again.
    So they raised the floor and lowered the ceiling. Except the ceiling has spikes in it now and the floor is also lava.
  • Arrow312
    Arrow312
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    Nope still the old many of us quit or Go NA
    Xbox EU Server X'ing, Small Scale PvP, Ballgroup PvP

    PC EU X'ing, Small Scale PvP
  • Sn00ps
    Sn00ps
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    Xbox EU is nearly dead now... It is totally unplayable and we have unplayable lag during 1 bar each alliance... Good job Zos you killed our server because you never fix it, pretend it works okay when it doesnt and ignore it when their is obvious problems. What a joke.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi All, we wanted to update everyone regarding the remainder of the hardware refresh work. The work on Xbox EU is nearing completion and the hardware refresh will occur next week. We are doing the cutover during an extended maintenance on August 16 in Europe. The starting time is August 16 at 12:00am UTC (August 15 at 8:00pm EST) to the estimated end is August 16 at 3:00pm UTC (August 16 at 11:00am EST). Once the maintenance is complete, we will monitor the Xbox EU server performance. Thanks for your continued patience here.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Hea1y
    Hea1y
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    Could we finally be getting a brand new server..... ? 😲
  • Poss
    Poss
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    Could someone explain in layman’s terms what this all means? 😂 a lot of big words and stuff
  • Elsonso
    Elsonso
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    .
    Poss wrote: »
    Could someone explain in layman’s terms what this all means? 😂 a lot of big words and stuff

    Rip out old servers. Install new servers. Fifteen hours of maintenance on August 16 from midnight UTC to 1500 UTC. :smile:
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • Poss
    Poss
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    Oh yeh I understood the long downtime but is it new servers or just a reboot or something? “Hardware refresh” is kinda ambiguous, could be digital (reboot) or actually physical
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