Do You Feel Your Feedback as an ESO Customer is Valued?

Wuuffyy

For Player Transparency Only to Devs (at least PTS-goers). Please do not ‘agree, insight, or awesome’ the post, please. Feel free to support your opinions in the comments. Keep it respectful. The poll is anonymous. Please do not assume based off posts that a person(s) opinions align to one side or another.

Lady_Galadhiel

I will keep it short: No.

Tyrobag

Not even close.

Dragonlord573

If our feedback was valued the devs would talk with us on the forums.

MasterWarrior

After the latest patch, no.

These are very bizarre and weird changes. They are dead set on changing the game every 3 months, and are dead set on making these Update 35 combat changes.

The reasoning they give don't make sense. Wanting to make content more accessible but decreasing everybody's DPS doesn't make content more accessible.

No buffs to Oakensoul ring... pretty much useless the way it is right now on PTS. Hack the Minotaur has some good ideas for what to do with Oakensoul.

shadyjane62

Absolutely no. Two words.

redspecter23

I feel they value feedback, selectively. My feedback is valuable if I agree with them and it's not if I don't.

FlamingBeard

Not only is feedback not valued, it's actively discouraged by some of the developers who seem to have an antagonistic view of their customers.

You all know exactly who.

I think it's well past time that any players with self-respect stop giving ESO their financial support for the foreseeable future.

Sallymen

I do not know, reading "Knee jerk reaction" to "Anecdotal Feedback" and now "Everything has a price" is making me believe that they do not value their customer's feedback.

FantasticFreddie

I played for several hours on pts server, gave feedback there and here. Some things were addressed, most of them were not.
They completely ignored any feedback on their ridiculous LA/HA changes. Completely. Even with everyone in agreement for once that nerfing heavy attacks was BAD for accessibility, bad for new, disabled, or elderly players, and a highly unpopular move, they ignore.

A lot of people had the idea to give oakensoul some power back in a compromise of major/minor slayer, that was ignored.

No acknowledgement that longer and weaker dots are dumb af in pvp BECAUSE PLAYERS CAN CLEANSE THEM

MasterWarrior

FantasticFreddie wrote: »

I played for several hours on pts server, gave feedback there and here. Some things were addressed, most of them were not.
They completely ignored any feedback on their ridiculous LA/HA changes. Completely. Even with everyone in agreement for once that nerfing heavy attacks was BAD for accessibility, bad for new, disabled, or elderly players, and a highly unpopular move, they ignore.

A lot of people had the idea to give oakensoul some power back in a compromise of major/minor slayer, that was ignored.

No acknowledgement that longer and weaker dots are dumb af in pvp BECAUSE PLAYERS CAN CLEANSE THEM

Agreed

Gederic

I think for long time players we already knew they usually don't listen and whatever comes out in week 1 PTS you'll largely have the same by week 5. For everyone else it should be pretty clear that once ZOS decides to do something they will push it through regardless of the overwhelming feedback, apparently even, if it means killing their game.

Mr_Stach

Last PTS I was basically in an Echo Chamber, not being heard. This PTS. It was somehow worse. They took the worst aspects of last PTS and focused on it. Luckily they listened to "Something" we've been asking for years about. But I don't feel heard still. This is still going to be a monumentally bad Patch. But Let's get Data so they can put it in their Spreadsheets I guess.

danthemann5

Absolutely not.

I'm beginning to think my money isn't either...

xDeusEJRx

No but they value our money. So they'll sell us "fixes" in the future with another 40$ piece of gear to make our problems magically go away. At least for 2 months until its nerfed

fiender66

Wallet is the best vote, always.

Arthtur

Lets say that i would expect money to test anything on PTS again. I kinda knew that was coming but its still iritating when they ignore feedback. And im not even mad for my feedback, there were ppl who did amazing job testing stuff and showing problems. If even they got ignored, what is there to expect...

chessalavakia_ESO

The poll might benefit from having more varied degrees.

For example, back on one of the early High Isle PTS I pointed out a hole in the ground. In the U35 PTS, it was mostly fixed.

A group of Warden's have been very prolific on forums about wanting a fast stun. The current PTS update gives them a version of that.

I would never call them good at responding to feedback but, I don't think they totally ignore it all of the time.

Stncold

No. I came over to ESO from WoW last year after getting sick of Blizzard's crap and became happier here than I was there for years. Right now if this patch goes through as is I'm thinking about going back to WoW. Or go join all my friends on XIV even though I don't find it as fun as ESO or WoW, but at least SE listens unlike Blizz and ZOS.

The_Titan_Tim

Hate to see it, but the general outcry after the PTS was to revert it, and although they have attempted to make concessions, the increasing in time it takes to complete content is atrocious and completely unnecessary. The changes they have made are in fact toxic to new players as the overall damage decreasing will funnel top-tier players into more exclusive groups than ever just to maintain the speed at which they complete content.

jecks33

not listening to our feedback they don't have respect for our TIME.

FluffyBird

No. Absolutely not.

TimeDazzler

Just finished reading patch notes 8.1.2., the answer is HELL NO!

FlamingBeard

Sallymen wrote: »

I do not know, reading "Knee jerk reaction" to "Anecdotal Feedback" and now "Everything has a price" is making me believe that they do not value their customer's feedback.

What is the bolded in reference to?

VaranisArano

So this is going to be counter to how most folks feel, but yes, I do think my feedback is valued as a consumer. With some major caveats.

Caveats:
1. I am but one player. The ESO Devs design, write, and balance their vision for many, many players.
2. I have but one wallet. The Marketing and Accounting Department over at ZOS would like to convince many, many wallets to fork over their cash.
3. ZOS will not actually miss me if I leave so long as there are bright-eyed and shiny new players to replace me (and my wallet).

So my feedback is ultimately that of one eminently replaceable consumer. With those strict limits in mind, yes, I do think that my feedback on the forums and on their surveys is valued for what it is.

I'm fairly active on the forums, and so I've had the opportunity to watch the Devs take feedback from the forums and implement it in game on a number of occasions. It usually takes a lot longer than you'd think, see Alliance War tokens for an example. Or Tales of Tribute for that matter.

I've also see that the Devs have their own ideas about how ESO should grow, and watched them go their own way regardless of advice from the class representatives they picked. So there's a lot of feedback that just isn't going to be listened to (see Auction Houses or criticism of Account Wide Achievements) because it's simply counter to the Devs' vision.

This update is a great example of the Devs pursuing their own vision. They had some areas they were willing to compromise on with ground-based DOTs and HOTs. They adjusted those according to feedback. But it also seems clear they don't intend to compromise in areas like light and heavy attacks. And so players can give them all the feedback we want, but they're the Devs and if they don't want to change that part of the update, it's not getting changed.

FlamingBeard

The devs have a vision. It's blurred and possibly color-blind but it's a vision!

meekmiko

FlamingBeard wrote: »

Sallymen wrote: »

I do not know, reading "Knee jerk reaction" to "Anecdotal Feedback" and now "Everything has a price" is making me believe that they do not value their customer's feedback.

What is the bolded in reference to?

From the new patchnotes in the spoiler tab for Crystal Weapon:

• Crystal Weapon (morph): This morph now splits its damage into two separate hits - the first hit deals damage equal to a ranged spammable, while the second hit deals damage equal to 30% of that.

Developer Comment:

Spoiler

• This retains the same overall damage as PTS v8.1.0 but is far less punitive if you only get 1 charge of the ability off. Keep in mind this does unfortunately introduce a situation where combat logs will report each damage event as separate abilities. Everything has a price.

Rhaegar75

absolutely not

Elsonso

meekmiko wrote: »

FlamingBeard wrote: »

Sallymen wrote: »

I do not know, reading "Knee jerk reaction" to "Anecdotal Feedback" and now "Everything has a price" is making me believe that they do not value their customer's feedback.

What is the bolded in reference to?

From the new patchnotes in the spoiler tab for Crystal Weapon:

• Crystal Weapon (morph): This morph now splits its damage into two separate hits - the first hit deals damage equal to a ranged spammable, while the second hit deals damage equal to 30% of that.

Developer Comment:

Spoiler

• This retains the same overall damage as PTS v8.1.0 but is far less punitive if you only get 1 charge of the ability off. Keep in mind this does unfortunately introduce a situation where combat logs will report each damage event as separate abilities. Everything has a price.

Suggestion: Do not go overboard on their attempts at humor. I just ignore them, like they probably ignore mine.

Besides, this feels like a Gina thing, not a development team thing. Sometimes her jokes miss. I can relate.

meekmiko

Elsonso wrote: »

meekmiko wrote: »

FlamingBeard wrote: »

Sallymen wrote: »

I do not know, reading "Knee jerk reaction" to "Anecdotal Feedback" and now "Everything has a price" is making me believe that they do not value their customer's feedback.

What is the bolded in reference to?

From the new patchnotes in the spoiler tab for Crystal Weapon:

• Crystal Weapon (morph): This morph now splits its damage into two separate hits - the first hit deals damage equal to a ranged spammable, while the second hit deals damage equal to 30% of that.

Developer Comment:

Spoiler

• This retains the same overall damage as PTS v8.1.0 but is far less punitive if you only get 1 charge of the ability off. Keep in mind this does unfortunately introduce a situation where combat logs will report each damage event as separate abilities. Everything has a price.

Suggestion: Do not go overboard on their attempts at humor. I just ignore them, like they probably ignore mine.

Besides, this feels like a Gina thing, not a development team thing. Sometimes her jokes miss. I can relate.

I dunno if I took anything personally from the quote in question, I was just responding to FlamingBeard.

Bhaygon

I feel like they change things just for the sake of changing, with no goal in mind. If it wasn't the case, they wouldn't make changes and then go back on it in the next patch.