PC NA server unstable past hour

RedTalon

Bitter_Apple21 wrote: »

Folks

Just actually how do you file a "trouble" ticket?

Being stuck on a load screen for five or more mins

Brymstone

6 PM here in British Columbia

The VPN option is not even working now. If I can connect I cannot go anywhere as a loading screen mean a error 334....

I have two gold artifacts that expire in a little over a day, so sad when a game is so broken that you cannot compete things with timers.

Starting to run out of ideas. Going to be a very long time before ZOS gets anymore money from me.

Debating on reinstalling New World, I don't think it is much worse than the state of ESO right now from reading other threads.

SpacemanSpiff1

what is going to happen tomorrow when ZOS tries to "fix" performance even more?

RedTalon

SpacemanSpiff1 wrote: »

what is going to happen tomorrow when ZOS tries to "fix" performance even more?

The massive downtime wont even address the fix, its just them doing other things that they have been planning to do for awhile, remember its not patch time unless they plan on working one in.

sharding and cold storage wont do anything for this issue.

spazolio24

I am also from Northern BC and am experiencing the same issues. Tracert shows packets being lost around the Seattle node. Hopefully this gets resolved soon!

SpacemanSpiff1

RedTalon wrote: »

SpacemanSpiff1 wrote: »

what is going to happen tomorrow when ZOS tries to "fix" performance even more?

The massive downtime wont even address the fix, its just them doing other things that they have been planning to do for awhile, remember its not patch time unless they plan on working one in.

sharding and cold storage wont do anything for this issue.

I didnt think they were going to fix the current problems. I was pointing out that this is round 2 of performance adjustments and alluding to the potential that it will go horribly wrong.

Fidget1302

I've been stuck in a loading screen since 9:20PM est, it's now 9:45pm and it's still stuck in there. This is very interesting since long load screens prior to this have resulted in an auto time out and return to log in screen with the "timed out" error showing. This usually happens after five mins in a load screen. The fact this is still goin after 20+ mins is truly a new level for ESO.

Also, for the past few weekends I've been unable to log into the game before 9:30pm EST. It either times out or load screens back to log in page. I will now resign myself to not bother attempting to log in before 10:00PM on weekends in hopes this remedies it. Thankfully I work 2nd shift during the week, so I can't even log in until after midnight on those days, which I usually have no issues doing, lol. I feel so bad for all of you whot work decent/normal hours and have to put up with this stuff.

aedra

I have to share the sentiments here. I don't normally complain about performance, I'm Aussie and used to not so great latency. I know it takes times to fix these things too and we can't expect instant results but there is a long history of poor performance in this game that needs to be addressed more effectively in the future this just isn't acceptable anymore.

tauriel01

ZOS_GinaBruno great, so you've KNOWN there are problems for the last five days and there are STILL problems tonight. To the point where the game is basically unplayable. I don't get it. Do you want people to just go play Lost Ark or something? Is this not a big deal to you? It feels like your attitude is just release whatever update, you KNOW it's going to be a hot mess, and just hope enough people stick with the game afterwards to keep the lights on. This happens, literally, EVERY major update. This one just seems to be much more frustrating. A little more transparency would be nice.

SimonThesis

Still taking multiple tries to log in. And still no meaningful word from Zos on this issue.

NeeScrolls

SimonThesis wrote: »

Still taking multiple tries to log in. And still no meaningful word from Zos on this issue.

uhh, other than THIS: https://forums.elderscrollsonline.com/en/discussion/comment/7545164#Comment_7545164

But yes i concur , i've had login issues (the dreaded 'Error 304' ) all weekend too. Literally NEVER had this much trouble simply logging into the game since....2014 launch day.

Extremely frustrating, especially for ESO+ $ubscribers.

Tevalaur

NeeScrolls wrote: »

SimonThesis wrote: »

Still taking multiple tries to log in. And still no meaningful word from Zos on this issue.

uhh, other than THIS: https://forums.elderscrollsonline.com/en/discussion/comment/7545164#Comment_7545164

That has nothing to do with the issues in this thread, that is about their cold sharding plan and will not touch any of what is being discussed here.

NeeScrolls

Tevalaur wrote: »

NeeScrolls wrote: »

SimonThesis wrote: »

Still taking multiple tries to log in. And still no meaningful word from Zos on this issue.

uhh, other than THIS: https://forums.elderscrollsonline.com/en/discussion/comment/7545164#Comment_7545164

That has nothing to do with the issues in this thread, that is about their cold sharding plan and will not touch any of what is being discussed here.

Yep i know , but they said earlier here: https://forums.elderscrollsonline.com/en/discussion/comment/7545462#Comment_7545462 about "working over the weekend" , so i guess i was just *wishful thinking* that maybe the scheduled maintenance tonite might help with some 'back end' type issues too.

Marcusorion1

Hope so, it's been progressively worse for me since Tuesday and today was worst of all for all the issues raised in the proceeding pages. Submitted a bug report in game this afternoon, and upon receiving submission rec'd message, I crashed out !

Opening doors, containers, bank is all hit and miss and takes forever. Fishing, forget about that. Combat is out of the question and any harvesting is questionable whether I gather eventually the item or crash.

Edit: posted this while waiting on a travel to house, and crashed.

Bitter_Apple21

Folks,

Had an interesting one. Decided to try vet specific as a tank. Got accepted immediately - like it used to. I should say I got the "offer" right away. However, it would not accept my "yes". Counted down, timed out, and logged me off. First attempt to login failed. Second worked (normal routine now).

However, ended up joined with normal group at the specific DLC. Froze and got punted twice, and laggy but first time dungeon/DLC in 4 days.

Felt fantastic.

Finished, thought try again, but ran around craglorn for 20 min and nothing.

virtus753

In addition to long loading screens, disconnections, timeouts, 30+ seconds to initiate teleports, habitual ready check failures/spam queries, extreme delays in sending and accepting group invitations, mobs rubberbanding everywhere on 4-player vet HM content like it’s weekend primetime Gray Host during Midyear, latency pingponging to 999ms and back to my usual sub-100, and the armory producing errors of various types while showing me blank slots that should be filled, I encountered the strangest bug yet this week tonight:

I ported into my primary residence to find my armory station gone. My groupmate could see it and interact with it where it should have been, but I couldn’t see it or interact with it. I could walk right through where I had left it. I looked in my housing editor and it had been yeeted 168 meters away, into an area of the house that is normally inaccessible (across the water in the Psijic Villa, towards Artaeum). Needless to say, I hadn’t moved it there, and even if I had, my groupmate should not have seen it and been able to use it where I had left it while I couldn’t do either when we were both in the same house together at the same time.

I ran a dungeon with them and came back to the armory still gone for me but there for them. Ran the dungeon again (gear farm) and came back to the Armory where it was supposed to be for both of us. Ran the dungeon still another time and came back to the Armory now 170m away.

I get that there are some strange bugs in this game, but this was a new one for me in five years of playing.

And no, I don’t run any housing add-ons.

Duckytired

I don't usually complain about performance and patch issues either, having played these types of games for YEARS; however, the steady stream of "we understand," "we are working on it," is getting tiresome. I would prefer to have a "we understand there is an issue, we don't know what it is at this time, we are working on resolving it, AND we will update when we have an answer....and following through with that update, would be more appropriate and acceptable in my opinion.

Yesterday, the game played fairly well, and I was trying to get some things done before the patch kept me away from it for hours during my "normal" play time...but everything went wonky. Guild master couldn't get raffle prizes from guild bank, and couldn't even clean or organize the banks. I was asked to come in and do it, since I was able to clean the bank several times earlier. I tried accessing the guild bank and couldn't see anything in it. Tried again, nothing. After 20 minutes of trying, I finally was able to see the guild bank, but couldn't even pull things to stack by hand. Have several items stuck in my inventory because I couldn't even put them back in.

Zoning has been an issue: The lag wasn't too bad most of the time, but I would end up zoned into the wrong zone. Even using WS instead of people to port on, I was being placed in different zones or at different WS in the zone I requested. I am not sure what is going on, but I do hope that the maintenance you had planned for the Sharding fix will include the performance and quirks the game is seeing right now. Items coming up missing, or stuck in chest/mail without being able to retrieve it is occurring as well. Please let us know what is going on, and if you are aiming to fix these issues with this patch.

Thank you,
Ducky

tyggerbob

If it was only for an hour for you, you're doing great.. I have been DCed and had timeouts so many times over the last week that I'm actually getting housework done

Iselin

Brymstone wrote: »

6 PM here in British Columbia

The VPN option is not even working now. If I can connect I cannot go anywhere as a loading screen mean a error 334....

I have two gold artifacts that expire in a little over a day, so sad when a game is so broken that you cannot compete things with timers.

Starting to run out of ideas. Going to be a very long time before ZOS gets anymore money from me.

Debating on reinstalling New World, I don't think it is much worse than the state of ESO right now from reading other threads.

There are at least 3 different significant problems going on and VPN re-routing is a workaround for only one of them.

1. Some of us who live in Western Canada or the US Pacific NW whose internet route to the game servers goes through Seattle and then Dallas are having 24/7 connectivity issues that make the game totally unplayable at time with 999+ latency. This is the only problem that can be "fixed" with the workaround of using a VPN taking a different route to the game servers.
2. There has been a daily, severe slow down of many things like zoning, going in and out of delves, accessing mail and guild stores, etc. that has been happening like clockwork at around 7 PM Eastern and lasts for approximately 4 hours. Outside that 4 hour window those problems go away (unless you're also having the NA NW problem in 1 above since some of those symptoms can be similar.) As far as I know this is only the case for the PC NA server and it is a ZOS game server issue.
3. The matchmaking part of the group finder has not worked 24/7 also only for the PC NA server since last Tuesday at least for normal match making - some have reported that it can work, more or less, for vet dungeon matchmaking. However if you put a group of 4 together through chat and then queue for a normal random dungeon, that works instantly subject to problems 1 and 2 above and this is also a ZOS server-side issue.

I hope that clears it up and to the best of my knowledge it's pretty accurate.

Mythgard1967

tyggerbob wrote: »

If it was only for an hour for you, you're doing great.. I have been DCed and had timeouts so many times over the last week that I'm actually getting housework done

That just the thread title...notice it was posted a week ago......

SjornParadox52

the server now has long load times at EVERY point and the game won't let me leave any zones! how am i supposed to do the weekly endeavor with these server issues in my way?

Lord_Draevan

Same issue, takes me 5-6 minutes to change zones or go in an out of delves.

Bitter_Apple21

Folks,

Update. Character loading, much, much longer than yesterday. However, once in game, not yet seeing lag symptoms of before. Early morning BC time.

Gonna try finder next.

PC-NA

Alvar

Wait until you try to log out, and get the 'you will logout in 0 seconds' message for more than 3 minutes and counting.

Bitter_Apple21

Update, finder as tank. Picked up immediately, waiting for healer. If true.

Iselin

Bitter_Apple21 wrote: »

Folks,

Update. Character loading, much, much longer than yesterday. However, once in game, not yet seeing lag symptoms of before. Early morning BC time.

Gonna try finder next.

PC-NA

Finder worked for me as DPS. Very fast matchmaking although dungeon load took much longer than usual.

kindred

It takes forever to log in and then it won't let me log out! I have to quit the game and start over.

Azrael001

Monday morning, with likely low server pops due to people being at work, just a few hours after weekly maintenance, 25 minutes to login and then logged out for inactivity after a 25 minute load screen. Never got into the game. Nice.

Azrael001

Azrael001 wrote: »

Monday morning, with likely low server pops due to people being at work, just a few hours after weekly maintenance, 25 minutes to login and then logged out for inactivity after a 25 minute load screen. Never got into the game. Nice.

*Edit, patching the launcher fixed all the load screen issues for me, including player housing.

herkemur

Is there something special you have to do to "patch" the launcher?