7 years gone in a moment

GenjiraX

Yormula wrote: »

spartaxoxo wrote: »

Can you explain what you mean by commotion?

Might be trying to schedule a call. Anything beyond that is speculation (and my assumptions are definitely biased and not in a good way).

I have my fingers crossed.

Alurria

@Yormula I understand not wanting to get your hopes up, ☺️ but I hope for the good will a satisfactory resolution will bring for not only you but the reputation of Zos, will bring if this gets resolved to your satisfaction. I for one am glad you brought this here. We as gamers always need to be prepared for unforseen circumstances, the comfort in that is what Zos is willing to do for a customer who through no fault of their own has a catastrophic failure. I believe the good will generated by your situation being resolved will be immeasurable in terms of customer outlook. Word of mouth, mentions in streams and blogs or gaming sites are all free good advertising for Zos if this gets resolved. I will be keeping my hope up for you. Keep us posted 🙂

valkyrie93

Horrifying. So sorry this happened to you.... will keep an eye on this thread for updates. I hope it gets resolved.

Dithieon

Been following this thread closely, I really hope you get some resolution. You must have the patience of a saint

Odovacar

Hoping something can happen for the OP, SOON!

#keepthisthreadALIVE

Alurria

Yes please #keepthisthreadalive and #Yormulareborn

GenjiraX

Odovacar wrote: »

Hoping something can happen for the OP, SOON!

#keepthisthreadALIVE

Well, yes - I mean #QuestionsThatNeedAnswers.

The most important thing right now is that @Yormula gets something approximating to his or her account before ZOS’s monumental screw-up. If that is achieved then the rest of us need an explanation of what steps have been taken to ensure this disaster cannot happen to anyone else.

I find it bizarre and worrying that our Community Managers have made absolutely zero effort to provide that assurance. They’re here. They’ve posted in another thread today, but complete radio silence on this critical issue. As I see it, it’s the single most important issue facing players and ZOS once @Yormula gets a satisfactory resolution.

gariondavey

@Yormula any updates?

Odovacar

GenjiraX wrote: »

Odovacar wrote: »

Hoping something can happen for the OP, SOON!

#keepthisthreadALIVE

Well, yes - I mean #QuestionsThatNeedAnswers.

The most important thing right now is that @Yormula gets something approximating to his or her account before ZOS’s monumental screw-up. If that is achieved then the rest of us need an explanation of what steps have been taken to ensure this disaster cannot happen to anyone else.

I find it bizarre and worrying that our Community Managers have made absolutely zero effort to provide that assurance. They’re here. They’ve posted in another thread today, but complete radio silence on this critical issue. As I see it, it’s the single most important issue facing players and ZOS once @Yormula gets a satisfactory resolution.

100% this! ^^^

Carcharodontosaurus

I'm interested in seeing how long this thread takes to get an actual response from ZOS. How long has it been up at this point, 3? 4 days?

rpa

My impression is ZOS does not acknowledge issues they do not have a possible fix ready. If the data is lost and backups overwritten, they want to finish their time machine before announcing they are aware of the problem and working on it.

xeNNNNN

rpa wrote: »

My impression is ZOS does not acknowledge issues they do not have a possible fix ready. If the data is lost and backups overwritten, they want to finish their time machine before announcing they are aware of the problem and working on it.

or it really is one of those "oh crap" moments for them. I think we've all had them lol

Psiion

Greetings,

Just a reminder, Thread Bumping is against the ESO Forum's Community Rules, and considered spamming, as stated below:

Thread Bumping: Please refrain from replying to discussion threads for the sole purpose of “bumping” them. This is considered to be a form of spam because it does not add to the discussion in a constructive or meaningful way. We understand that everyone would like to keep their discussion active and visible, but we encourage you to strive for meaningful and constructive posts instead of posts that consist of nothing more than “Bump!”

Please keep discussion within the Community Rules going forward.

GenjiraX

Christ. ZOS really wants this thread to go away, doesn’t it?

This is being handled really badly.

aetherial_heavenn

GenjiraX wrote: »

Odovacar wrote: »

Hoping something can happen for the OP, SOON!

#keepthisthreadALIVE

Well, yes - I mean #QuestionsThatNeedAnswers.

The most important thing right now is that @Yormula gets something approximating to his or her account before ZOS’s monumental screw-up. If that is achieved then the rest of us need an explanation of what steps have been taken to ensure this disaster cannot happen to anyone else.

I find it bizarre and worrying that our Community Managers have made absolutely zero effort to provide that assurance. They’re here. They’ve posted in another thread today, but complete radio silence on this critical issue. As I see it, it’s the single most important issue facing players and ZOS once @Yormula gets a satisfactory resolution.

@Yormula
I have been following this thread and keeping my fingers crossed for you. I admire your amazing equanimity in tone and language. I hope you get your personal contact from a senior customer service account exec at ZoS and adequate recompense in whatever form you feel suits you.

@ZOS_GinaBruno
Gina, How do we overseas players get adequate support in a crisis like this one? A FAQ for those of us outside US office hours would be so helpful? ONE that doesn't force us through the endless feedback loop of report>ticket>email confirmation of ticket>email close ticket and round and round again.

This is a customer service issue that needs addressing by very senior managers as it is the kind of event that can destroy any product's reputation and sales. 'Lawyering up' is not the best way to deal with a major customer service/account system crisis.
AN IMMEDIATE APOLOGY FOR THE ERROR FROM SENIOR STAFF TO THE INDIVIDUAL AFFECTED WOULD BE ANY PR PERSON'S RECOMMENDATION. Particularly after the lengthy delay. The customer affected has been more than patient and reasonable. Censoring their thread isn't going to win you any new customers.

OutLaw_Nynx

This is really depressing to read.

Blinx

wow, that totally blows!, this was PC EU?

sorry to see this happened to you, I'll think twice now about contacting support for anything.

Have you tried reaching out to them on social media? Businesses tend to "be more helpful", when is all out there for everyone to see.

Togal

#keepthisthreadALIVE #ZosRefundHimIfYouDontDoAnything

Hotdog_23

OutLaw_Nynx wrote: »

This is really depressing to read.

Very much so. Honestly if my account would be wiped, I would just take it as a sign and quit ESO. Really hope Yormula is made whole.

Stay safe everyone

Skcarkden

9 Months+ ? Wow...

I mean, if you're just gonna treat a paying customer like dirt the LEAST you could do is save them their time and effort by just banning them and citing the boilerplate Terms and Conditions that allow ZOS the power in their minds to just terminate a user at any given time for any given reason like all games/services like to put in their terms and be done with it.

(That's sarcasm incase anyone thinks i'm actually saying they should do that, i'm not, i actually despise those sorta standard generic terms and hope they eventually get called out legally for the overstepping that they are)

at the very least they should have put more effort into fixing the initial bugs infecting the account and then sit down with him to manually give him all manner of items and boost his levels etc. and give him whatever he *thinks* he lost because the onus is on ZOS not the victim of their negligence

Xorxe

This must have been some mayor screw-up from ZOS support, because about 4 yrs ago I deleted all of my characters out of frustration from loot-box implementation. But after a while (like 1 year) i have change of mind and I tried and send a ticket asking of undelete. I fully expected to be told that I'm out of luck, but to my surprise, they actually udeleted all of my characters. They only needed their names.
So this seems to be some problem with account itself and they're trying to sweep it under the rug. Don't be that ZOS. If you can't fix it, give the poor guy few thousand € and call it a day. The way you try now you loose more money and customers :-/

ErMurazor

ZOS_KageW wrote: »

Greetings,

Just a reminder, Thread Bumping is against the ESO Forum's Community Rules, and considered spamming, as stated below:

Thread Bumping: Please refrain from replying to discussion threads for the sole purpose of “bumping” them. This is considered to be a form of spam because it does not add to the discussion in a constructive or meaningful way. We understand that everyone would like to keep their discussion active and visible, but we encourage you to strive for meaningful and constructive posts instead of posts that consist of nothing more than “Bump!”

Please keep discussion within the Community Rules going forward.

Showing support for a case that you at ZoS handled badly is bumping? I will keep showing support to OP until its resolved.

GenjiraX

we encourage you to strive for meaningful and constructive posts instead of posts that consist of nothing more than “Bump!”

I'm not aware of anyone making a post in this thread that consists "of nothing more than 'Bump!'". Then again, I'm not aware of anyone having discussed disciplinary actions but that excuse has been used to censor uncomfortable points. Seems to me there has been a lot of baiting, bullying and mendacity in this thread, all of it in green text.

ApoAlaia

I can see something like this happening to me like a source of mental anguish I definitely do not need from my choice of entertainment.

The fact that it can happen and I would be as powerless as OP to affect the outcome is making me consider the wisdom (or perhaps lack thereof) of my choices.

orothil

It would be nice to know what happened now after ZOS contacted you.

The_one_i_seek

curious, how its ended?

Alurria

I don't understand why commenting in a thread which concerns a fellow gamer who lost so much and the jist is it could affect more than one person is bumping. This does need attention by those who can do something for @Yormula if it were me I would be really really more than upset. 9 months this has been drug out. Why just why?

Caligulove

I am sorry to hear this happened. I wish i could say I am surprised.

I remember I partook in the Morrowind beta, and took a long break before Morrowind released, which resulted in my account being shut out. Some of you here may remember when that happened to a bunch of us. If it weren't for Gina fixing the issue for us, I probably never would have come back to the game.

Odovacar

It will be one week tomorrow and I hope the OP gets something more concrete on his ticket. I'm not bumping just want to keep the hopes and wishes alive that this can be resolved, soon!

Moloch1514

I am very saddened that @ZOS_SarahHecker @ZOS_GinaBruno @ZOS_JessicaFolsom haven't been able to chime in to at least acknowledge your issue. Used to be that the admins would ask for ticket number and help you out, but guess that also has slipped in the last year or two.