ectoplasmicninja wrote: »Unfortunatly this kind of problem is not new. In april 2014, a lot players lost bank slots, bank items, skills points and achievements. I remember because i was one of those. And the terrible answer we get at this time made me leave the game.
Anyone who has been impacted by this issue can continue to play. Character rollbacks will not be needed (nor is it possible).
Jessica Folsom
Senior Community Manager (English) - The Elder Scrolls Online
https://forums.elderscrollsonline.com/en/discussion/77461/missing-bank-items-bank-slots-amp-skill-points/p1
its sad that knowing this happened they did not put in place some kind of security
It is sad that problems like this are still happening, but her answer in the context of the thread is fine. People were asking if they should stop playing their affected characters or if ZOS would need to do a server rollback, and that was her reply - no, you can keep playing, we can fix this problem without having to do a rollback, and we can't do a rollback anyway.
Whether that statement turned out to be entirely correct is another story, and who knows why a rollback wasn't possible. But that thread was a wild ride, it looks like launch was extremely rough. I've only been playing since 2017 so I wasn't here pre One Tamriel.
Unfortunatly this kind of problem is not new. In april 2014, a lot players lost bank slots, bank items, skills points and achievements. I remember because i was one of those. And the terrible answer we get at this time made me leave the game.
Anyone who has been impacted by this issue can continue to play. Character rollbacks will not be needed (nor is it possible).
Jessica Folsom
Senior Community Manager (English) - The Elder Scrolls Online
https://forums.elderscrollsonline.com/en/discussion/77461/missing-bank-items-bank-slots-amp-skill-points/p1
its sad that knowing this happened they did not put in place some kind of security
ZOS_RachelM wrote: »Greetings!
We've removed some posts from this thread as they violated our rules on bashing and discussion of disciplinary actions. We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
DaveMoeDee wrote: »Pretty sure they give a crap.
DaveMoeDee wrote: »Maybe wait for Monday afternoon before judging their forum response.
Feeling the exact same at this point.So, no response from ZOS? How unfortunate, and rather telling.
Sylvermynx wrote: »Um. The mod post in this thread told the OP to check his inbox.
Sylvermynx wrote: »Um. The mod post in this thread told the OP to check his inbox.
And, as the OP has already said, it was just another generic message of a type s/he’d received plenty of already.
amm7sb14_ESO wrote: »Sylvermynx wrote: »Um. The mod post in this thread told the OP to check his inbox.
And, as the OP has already said, it was just another generic message of a type s/he’d received plenty of already.
Did OP say that? I've been keeping up with this thread and haven't seen their commentary one way or another in regards to what the mods / devs have said to them.
There's a copy-pasted "ticket is with the correct team" that I have plenty by now, nothing more.Starlight_Whisper wrote: »...They did though, look at the response. Says check mail
scorpius2k1 wrote: »amm7sb14_ESO wrote: »Sylvermynx wrote: »Um. The mod post in this thread told the OP to check his inbox.
And, as the OP has already said, it was just another generic message of a type s/he’d received plenty of already.
Did OP say that? I've been keeping up with this thread and haven't seen their commentary one way or another in regards to what the mods / devs have said to them.
Yeah, comment #125There's a copy-pasted "ticket is with the correct team" that I have plenty by now, nothing more.Starlight_Whisper wrote: »...They did though, look at the response. Says check mail
Aw okay, I missed that.
RedSwallow wrote: »I find it very disturbing that in situations like this ZOS can just answer: "it's not possible to fix, you can go on playing". I mean, excuse me? Wasn't that some sort of technical error on their side? Will they say the same thing if the whole sever gets wiped out?
That's so weird I can't wrap up my mind around the fact. Like, they are not even saying they are sorry in that reply from 2014. It basically sounds like players are asking about stolen stuff wiped out after encountering a guard and devs are like "what are you talking about? that's always been a part of the game".
LohiWarBlade wrote: »Why can't there be an offsite account backup on our own drives? It could be encrypted so there wouldn't be any funny business.
Might be trying to schedule a call. Anything beyond that is speculation (and my assumptions are definitely biased and not in a good way).spartaxoxo wrote: »Can you explain what you mean by commotion?