7 years gone in a moment

amm7sb14_ESO

OutLaw_Nynx wrote: »

[snip]

It's 12 pages deep, with ZOS interaction in the thread.

ZOS criticism is fair, for either their handling of this situation or for forum moderation, but we need to stop this narrative that ZOS is trying to sweep stuff like this under the rug and stop discussion of it. This thing has been on the front page for what, 2 weeks now? ZOS isn't trying to silence this.

[edited to remove quote]

SimonThesis

Zos this has gone on for too long! The entire ESO community feels for this OP.

As it stands there are a lot of people on here terrified that contacting customer support will result in a corrupted character. We need a blanket statement reassuring us that contacting customer support will not get our characters corrupted.

If you cant go into details on the specific case that's fine but we need a statement on this broad issue!

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Kevin @ZOS_RichLambert @ZOS_SarahHecker

rootkitronin

I've cancelled my annual ESO Plus renewal over this situation and my own recent experiences with how ZOS treats their customers.

Talk is cheap, it is the actions of this company that speak volumes with regards to how it values its customers. And while I can't speak for everyone, I'm just not seeing those actions or that value.

I love ESO, and I've really enjoyed playing it, but when I see situations like this (and frankly there's plenty on this forum and elsewhere) or experience a similar situation myself, it just leaves such a bad taste in my mouth and takes away from my enjoyment... beyond that, I cannot in good conscience continue to do business with a company that behaves like that.

ZOS, you've got an amazing product, and a very passionate customer base that gives you so much - but that needs to go both ways, and like combat in ESO, the balance just isn't there.

We say these things, because ultimately we want you to do the right thing, we want this to be a win, we want to continue this relationship - we care, and while no one is asking you to be perfect, things do need to improve.

This critique will probably just be taken down for bashing or something - I mean, I hope not, but it honestly wouldn't surprise me.

oldbobdude

James-Wayne wrote: »

I would just bombard them with tickets till its fixed.

I don't think the bot responding to tickets would care. Sounds like you never interact with a human.

spartaxoxo

Alpha_AC wrote: »

Zos would much rather we all just shut up and buy crowns. They don't care about their players. This is the community you guys have created.

If they wanted to silence people, this thread wouldn't still be up. Please don't derail it with your personal gripes about zos customer service. They are keeping in contact with Yormula and will probably update this only when they have something concrete to say.

Let's stick to the topic, which is Yormula's personal issue. And let's hope when it's resolved we get some real assurances that they have taken steps to ensure this never happens again

goatlyonesub17_ESO

Backing up a character should be an option with every log out. You wouldn't have to back up every time, just check the back-up option box once a week or so, when you're sure that your character is OK. Then when you're sure your character isn't OK, you can opt to restore a saved back-up from last week.

amm7sb14_ESO

Ackwalan wrote: »

amm7sb14_ESO wrote: »

Alpha_AC wrote: »

@ZOS I thought you were supposed to be the community manager? Your community is pissed. they're sick and tired of the game breaking and sick and tired of "your team" removing posts because its easier to ignore these problems than come out and talk about what you're actively doing to fix them.

@ZOS Literally removed one of my posts talking about this before.

Zos would much rather we all just shut up and buy crowns. They don't care about their players. This is the community you guys have created.

Removing posts?

This thread has been on the front page for nearly 2 weeks now. There has been ZOS interaction, it hasn't been closed, deleted, or anything of the sort.

There has been moderation, but there has been no ZOS interaction.

Mods have responded in this thread, and ZOS has reached out to Yormula directly.

ZOS is well aware of this thread.

And look at that, it's still here, we are still posting in it, and it's still on the front page. Fancy that

LegitMri

Give ZOS some slack guys, its been only like a month since the start of the thread [snip]

[edited for bashing]

nice edit btw xD

[Deleted User]

Hello everyone,

Recently we've had to remove several posts for derailing the discussion towards discussing moderator actions, content that violates the Forum Rules. Along with this, there has been bashing as well, while constructive criticism is always welcome, we ask that you stay constructive and respectful when providing it to avoid action on one's own account.

Thank you for understanding.

Ackwalan

amm7sb14_ESO wrote: »

Ackwalan wrote: »

amm7sb14_ESO wrote: »

Alpha_AC wrote: »

@ZOS I thought you were supposed to be the community manager? Your community is pissed. they're sick and tired of the game breaking and sick and tired of "your team" removing posts because its easier to ignore these problems than come out and talk about what you're actively doing to fix them.

@ZOS Literally removed one of my posts talking about this before.

Zos would much rather we all just shut up and buy crowns. They don't care about their players. This is the community you guys have created.

Removing posts?

This thread has been on the front page for nearly 2 weeks now. There has been ZOS interaction, it hasn't been closed, deleted, or anything of the sort.

There has been moderation, but there has been no ZOS interaction.

Mods have responded in this thread, and ZOS has reached out to Yormula directly.

ZOS is well aware of this thread.

And look at that, it's still here, we are still posting in it, and it's still on the front page. Fancy that

It really is ironic.

Galadan

Maybe just right at the moment some junior dev in ZOS office trying his best restoring Yormula's character... manually, playing a new character from the begining.
"For the god's mercy, ill get all of his lost achieves... ALL OF THEM! >_<"

ApoAlaia

Galadan wrote: »

Maybe just right at the moment some junior dev in ZOS office trying his best restoring Yormula's character... manually, playing a new character from the begining.
"Gor the god's mercy, ill get all of his lost achieves... ALL OF THEM! >_<"

However unlikely that scenario may be it would be incredibly endearing.

Either way I would happily settle for a safe restore protocol that any CS rep who has been appropriately trained on what steps to take to do so can trigger.

'In trying to address the issue pertaining this ticket something unexpected has occurred however we can restore your character to its previous state within the next 'x' days; please note that it might not be possible to address the issue itself at this point due to its technical complexity however rest assured that it will be raised with the relevant team and we will let you know when a fix is available' surely sounds more reassuring and less frustrating than what the OP has experienced and relayed from his interactions with CS so far.

gariondavey

Zos, help this person!

jircris11

Still no update? X.x

Yormula

Galadan wrote: »

Maybe just right at the moment some junior dev in ZOS office trying his best restoring Yormula's character... manually, playing a new character from the begining.
"For the god's mercy, ill get all of his lost achieves... ALL OF THEM! >_<"

Now that would be a sight to behold. I'd even start a new account just to be there and help out the poor fellow.

(as for updates - nope)

Girl_Number8

amm7sb14_ESO wrote: »

Ackwalan wrote: »

amm7sb14_ESO wrote: »

Alpha_AC wrote: »

@ZOS I thought you were supposed to be the community manager? Your community is pissed. they're sick and tired of the game breaking and sick and tired of "your team" removing posts because its easier to ignore these problems than come out and talk about what you're actively doing to fix them.

@ZOS Literally removed one of my posts talking about this before.

Zos would much rather we all just shut up and buy crowns. They don't care about their players. This is the community you guys have created.

Removing posts?

This thread has been on the front page for nearly 2 weeks now. There has been ZOS interaction, it hasn't been closed, deleted, or anything of the sort.

There has been moderation, but there has been no ZOS interaction.

Mods have responded in this thread, and ZOS has reached out to Yormula directly.

ZOS is well aware of this thread.

And look at that, it's still here, we are still posting in it, and it's still on the front page. Fancy that

[snip]

People are worried this could happen to their accounts because ZOS has not been very transparent in this thread.

We would like to know why this happened and are they taking preventive measures. Especially, so it doesn’t happen again !! If it does however, will they now be able to resolve it for a player (customer) in a few days versus almost a year...

They’re not bashing just concerned. This really shouldn’t be a hush, hush topic.

Of course ZOS is working on this. However (customer service) should be improved to get problems to the right people more efficiently.

That would be a great QOL improvement....

I really feel for this player and I am hoping for the best. 🤞

[Edit for Naming and Shaming and Baiting.]

rootkitronin

Yormula wrote: »

Galadan wrote: »

Maybe just right at the moment some junior dev in ZOS office trying his best restoring Yormula's character... manually, playing a new character from the begining.
"For the god's mercy, ill get all of his lost achieves... ALL OF THEM! >_<"

Now that would be a sight to behold. I'd even start a new account just to be there and help out the poor fellow.

(as for updates - nope)

Sorry to hear that, @Yormula - the waiting can't be easy, never is for things like this.

Have you been playing anything else in the meantime, or anything else going on to help pass the ESO downtime?

GenjiraX

LegitMri wrote: »

Give ZOS some slack guys, its been only like a month since the start of the thread [snip]

[edited for bashing]

nice edit btw xD

NINE months ago @Yormula logged the achievement bug job... NINE months nearly is a year. That was barely an exaggeration, @LegitMri - it was, more or less, statement of fact.

spartaxoxo

GenjiraX wrote: »

LegitMri wrote: »

Give ZOS some slack guys, its been only like a month since the start of the thread [snip]

[edited for bashing]

nice edit btw xD

NINE months ago @Yormula logged the achievement bug job... NINE months nearly is a year. That was barely an exaggeration, @LegitMri - it was, more or less, statement of fact.

Which actually makes it 10 months. Since he made this thread about a month ago, and at the time it was over 9 months old ticket. So yeah, 10 months is very nearly a year. It's not even an exaggeration at that point, it's just basic rounding.

M_Volsung

So... any movement on this mess yet,or do we need to make more noise?

BlissfulDeluge

I'm very sorry to hear this happened to you. I don't think I would cope if it had been me

SimonThesis

Any updates? Still no word from Zos!

Yormula

M_Volsung wrote: »

... any movement ...?

From where I'm at reading this implied expectation that there should have been some development brought up a smile.

I will update for the sake of record if anything other than words happens. So far there has been some communication, yet in essence it's the same as pre-incident correspondence (snip of that below).

To be clear, I do not expect my issue to be resolved. Not in the character restoration way, not in some compensation way, not in any way.

However, as mentioned, I do believe there's a broader underlying issue that might eventually hurt the game or even the whole franchise pretty bad, so I had to at least light it up.

Nord_Raseri

You've definitely more patience than I'd ever have. I'd have cut ties months ago. Thank you for sticking with this in the hopes of them being able to make sure this isn't a repeatable incident, and if so hopefully fix it.

REiiGN15

Maybe we need to talk to Microsoft now since they're the proud owners of ZOS and Bethesda.

rootkitronin

REiiGN15 wrote: »

Maybe we need to talk to Microsoft now since they're the proud owners of ZOS and Bethesda.

Shoot off an email to Satya Nadella (Microsoft CEO) satyan@microsoft.com - I wouldn't expect a reply from him directly, but I've gotten a response back fairly quickly from someone on their escalations team with regards to a support issue.

Now, they may not be able to do anything given that it's ZOS and not Microsoft directly - but couldn't hurt to try.

SkaraMinoc

rootkitronin wrote: »

Shoot off an email to Satya Nadella (Microsoft CEO) satyan@microsoft.com

Emailing the CEO of a 2 trillion dollar company over an account issue in an MMORPG has to be one of the worst suggestions ever. Your mail doesn't even go to the CEO directly. It'll get filtered out by Exchange Server rules and executive assistants.

Ackwalan

SkaraMinoc wrote: »

rootkitronin wrote: »

Shoot off an email to Satya Nadella (Microsoft CEO) satyan@microsoft.com

Emailing the CEO of a 2 trillion dollar company over an account issue in an MMORPG has to be one of the worst suggestions ever. Your mail doesn't even go to the CEO directly. It'll get filtered out by Exchange Server rules and executive assistants.

Emailing a CEO over a PR issue, especially in today's cancel culture, can have an impact.

spartaxoxo

Ackwalan wrote: »

SkaraMinoc wrote: »

rootkitronin wrote: »

Shoot off an email to Satya Nadella (Microsoft CEO) satyan@microsoft.com

Emailing the CEO of a 2 trillion dollar company over an account issue in an MMORPG has to be one of the worst suggestions ever. Your mail doesn't even go to the CEO directly. It'll get filtered out by Exchange Server rules and executive assistants.

Emailing a CEO over a PR issue, especially in today's cancel culture, can have an impact.

It's not a PR issue unless the media is involved. And one person emailing a news site wouldn't make it one. It's not a suggestion that's gonna do any good imo. That's just liable to just get the thread edited instead.

rootkitronin

SkaraMinoc wrote: »

rootkitronin wrote: »

Shoot off an email to Satya Nadella (Microsoft CEO) satyan@microsoft.com

Emailing the CEO of a 2 trillion dollar company over an account issue in an MMORPG has to be one of the worst suggestions ever. Your mail doesn't even go to the CEO directly. It'll get filtered out by Exchange Server rules and executive assistants.

Except that's exactly why it's there - as a line for people to reach out to. And of course your email won't go to the CEO directly, as I clearly stated, thanks for the insight though - but if someone is wanting to reach out to Microsoft to try and explore other avenues to resolve their problems with a Microsoft owned company, that's probably one of the better options to do so.

There's literally nothing wrong with that, just curb expectations, that's all. And as I've said, I've gotten great responses back from them before with issues I couldn't get traction on through any other avenue.

If that's your definition of the worst suggestion ever then so be it. Where's your contribution or suggestion? Because I'm not seeing anything constructive or helpful for the OP.