Mailbox full but empty.

marc9605

ZOS_GinaBruno wrote: »

We're still in the process of applying the hotfix to PC EU; we'll post an update in the main thread once everything is finished as it's going to take some time to complete.

Ok thanks for the info

Will we get the old lost Mails back later?

Treblin

"You cannot send mail to yourself"... first time I've seen that instead of "User's mailbox is full" (or whatever the other was). So, that's promising at least!

Dontezz

Omg I've got mail.. Finally, I'm sure all affected will be happy to get their mail system working again.
thank you

After clearing out 200+ Hireling mail.. I have lost weeks of mail that had items/gold. I'm sure others have lost too.

I have also lost 6 weeks of ESO+ time..

I have been waiting to see how this is going to be handled in the end.

To see if I am going to buy Blackwood and continue my subscription

Maksy

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

Hi, same issue here

ID: Maksy1
PC/NA
All CHars




EDIT: FIXED???

sbanned_527275

Maksy wrote: »

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

Hi, same issue here

ID: Maksy1
PC/NA
All CHars




EDIT: FIXED???

yup its fixed. PC/EU

Vandee

It's fixed for me too. I'm a bit lucky because I returned to ESO 28 days ago, so all the mails were still there, it took me more than an hour to go through all of them (around 250 mails).
It's good to see that the issue was solved and that we had some communication recently. I hope that all you guys have it solved too.

Neverthless, I left for another game around week ago. It just took too long with almost no communication in the first few weeks. For now, I don't intend to return.

dabro90

Took almost two months to fix it for me. All the guild store purchases and sales from when I returned, all the dungeon and pvp rewards are gone. Only hirelings spam.

Moved on and dont plan to return to the game either.

KairanD

Dontezz wrote: »

After clearing out 200+ Hireling mail.. I have lost weeks of mail that had items/gold. I'm sure others have lost too.

I have also lost 6 weeks of ESO+ time..

I have been waiting to see how this is going to be handled in the end.

Don't worry. I'm pretty sure there's going to be a compensation for us.

Right, guys?

sbanned_243246

Puking_Panda wrote: »

sbanned_243246 wrote: »

yeah, we lost all mails older than 30days from today. still glad to see the mail system good to use.

What are you playing on? I'm playing on PC-EU, just restarted the game and my mailbox is still as busted as ever.

I'm on NA. hopefully u will see ur mailbox good soon.

Amirall

Mail Box Full but Empty

Account: @Amirall
Character: PawMaster

Amirall

Mail Box Full but Empty

Account: @Amirall
Character: PawMaster

Unfortunetly I have this issue on all characters

wrote

its fixed for me on NA

Puking_Panda

Finally the issue has been resolved. PC-EU.

Dontezz

I would say fixed, not "resolved".

I still have't received any items I bought and first sent my tickets in about.
All I got was Hirling spam, where is my other mail?

Hexys

My mate was able to get all the e-mails back and the system is working! Thank you @ZOS_GinaBruno !

YGZ_BJK

When fix on PS4-EU? Any guess?

Psn:YGZ__BJK (double underscore _ _ )
@ZOS_GinaBruno

YGZ_BJK

My friend has same issue, mail box full but empty.
Psn nick: ugursrn034
PS4-EU
All character

chiipso

My inbox now allows me to receive mail.

What happens to the mail I could not receive due to the bug, gone/deleted forever?!

Disappointing.

_Medusa_

ZOS_GinaBruno wrote: »

Hey all, just to give you an update, we are trying to schedule a hotfix for PC later today to fix this issue. Stay tuned for details!

The last hotfix solved the mail issue for me as well, thank you! : )

Dontezz

chiipso wrote: »

My inbox now allows me to receive mail.

What happens to the mail I could not receive due to the bug, gone/deleted forever?!

Disappointing.

The last hotfix solved the mail issue for me as well, thank you! : )[/quote]



Is this a mixed bag of some of got ALL of their MAIL and some didn't?!

I DID NOT receive all of my mail either from the 6 weeks with no mail.
So the bugs that caused the issue are fixed, the ISSUE is not solved.

dabro90

Nope, afaik noone got their mail back from 30+ days.
Doubt there will be any compensation whatsover.

YGZ_BJK

YGZ_BJK wrote: »

When fix on PS4-EU? Any guess?

Psn:YGZ__BJK (double underscore _ _ )
@ZOS_GinaBruno

Alooo nobody cares ps4?? Why not coming console hotfix? U know the problem so solve it for ps4 too.
@ZOS_GinaBruno @ZOS_BillE @ZOS_KaiSchober @ZOS_Adrikoth @ZOS_AntonioP

Dontezz

Love the customer service here!

They introduce Mail bugs that last 6 weeks or more. Locking up your mail.
Then they get a fix that does unlock the mail, but you only receive the hireling mail from the last 30 days.
Everything from those first 2 weeks is gone.. I guess, because "Silence" is the word on their end.
Well those first two weeks were the MOST crucial mail...
That was all the mail that "tickets" were made about.
The mail was either gold or High value items. Paid for from Guild Venders.
Since they DID NOT fix for 6 weeks.. Its gone...

Silence is the key here.. No word on Compenstaion.. OR if We will ever get our Mail...
So let's all T-Pose for Zenimax and Bethesda Bugs and their silence to the community.

dragonflame

Has anyone from the xbox na gor there mail fix? I haven't

YGZ_BJK

We are still waiting any response for Ps4 hotfix… @ZOS_GinaBruno @ZOS_BillE @ZOS_KaiSchober @ZOS_Adrikoth @ZOS_AntonioP

Dontezz

We have been working to get the issue with in-game mail fixed since it occurred shortly after Update 29. With the release of Blackwood (Update 30) this issue should now be resolved and in-game mail should return to normal.
We apologize for the extended period of time needed to address the issue. Customer Support is unable to recover any items received via in-game mail that has expired


I understand that Bugs happen and the 30 day mail deletion system is core part of the mail system. That is why serious bugs like this should be a PRIORTY! Ya'll jumbled all of us into one bug post when we were describing different things happening to us. That is why when the first fix at about the 30 day mark DID NOT fix it for so many of us we knew it we were screwed and wanted COMPENSATION. It was past the point of patience, because everyday going by was deleting items/gold that should have been in our mail. Ya'll were Silent and said patience... and we lost .. If there is no compensation for being "Patient" and letting you delete our items/mail. Then screw this game, I have already unsubbed, and didn't buy Blackwood. I Have been very vocal about your terrible Customer Service. Ripping off players. I will continue to do so, forever on all my social media accounts. I will make sure everyone I know, knows that Zenimax and Bethesda Will Rip them off, and your games are forever bugged and nearly unplayable.

This could have easily been avoided if you just compensated the people who got bugged. Like 30 days ESO+ or a custom mailbug mount, a few crowns crates or something..How we would have praised you for that.. pfft Instead take the road of let's make players hate us more and delete their stuff and don't give them ***...Who makes these decisions...


Still not fixed on consoles.. jeez..

dragonflame

My mailbox is fix. However, it is taking some time because it is back up. I'm finally getting mail with no problems( so far)

Solteran

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

Hi GinaBruno,

PC NA

My UserID is Solteran and my Character name is Solteran.

Still affected by this "Phantom Mail Bug" saying that my inbox is full when it is not. Please help!

Thanks

Higuchi

this haunting Mail bug is still there! Please, fix this, I'd really appreciate it. I keep hearing this notification sound (you got a message \ notification) while there's no mails in the box. Sometimes (after the porting zone to zone) it shows 11 mails (whereas there's an empty mailbox)! it took me a while to figure out there was a bug going on.

Server - NA
userID - @alien.101
Character - Naofumi The Arcanist

Pyr0xyrecuprotite

Higuchi wrote: »

this haunting Mail bug is still there! Please, fix this, I'd really appreciate it.

Does a relog clear it? I've had a weird error sometimes where I can't get new mail "because my mailbox is full" (it's not), but this appears only sometimes and usually clears if I log out and back in again. (PC/EU+NA)