Extended maintenance Again ?

Rittings

lillybit wrote: »

Rittings wrote: »

Alpharos7 wrote: »

The question is do you guys really want to hear the news? It doesn't look good at this point...

I'd agree with this. Poor Gina is probably trying to work out the best way to break bad news to all the outraged peeps on here. I get why people are mad, heck - I'm normally leading the charge with my golden pitchfork... but today ain't something they dreamed of happening... we can save all our "we told you so's" for another time... let's just let 'em focus right now

I don't think anyone's accusing them of planning this, but it's been badly mismanaged - one post with a brief explanation and a (broken) promise to keep us updated really isn't good enough. Honestly by this point they should at least be telling us they'll add a day on to the event or something.

They have updated... it's going to take 24-48 hours. Like I said...we need to give them time and calm.

Alpharos7

lillybit wrote: »

Rittings wrote: »

Alpharos7 wrote: »

The question is do you guys really want to hear the news? It doesn't look good at this point...

I'd agree with this. Poor Gina is probably trying to work out the best way to break bad news to all the outraged peeps on here. I get why people are mad, heck - I'm normally leading the charge with my golden pitchfork... but today ain't something they dreamed of happening... we can save all our "we told you so's" for another time... let's just let 'em focus right now

I don't think anyone's accusing them of planning this, but it's been badly mismanaged - one post with a brief explanation and a (broken) promise to keep us updated really isn't good enough. Honestly by this point they should at least be telling us they'll add a day on to the event or something.

Gina's thread has been updated. They are extending the event. At least we are getting something.

pavsaint

7th April 22:00 utc 48 hours

laksikus

Ps4 is getting the PC EU treatment

Rittings

Lol... trader guilds be likely going crazy right now... and all those Xbox and PC people that have mocked us on these forums should be thanking us for getting them a free extension to the event ... so we still get less time at it than them haha.

pavsaint

No mention of daily rewards whether these will automatically given for today tomorrow and Wednesday

Aerius_Sygale

Gah! Poppycock! Now it is literally impossible to claim all the Daily Rewards for this month! ...Not that they were overly impressive anyway...but still! Ugh... Nothing to be done but wait it out. I DO have other games I can play...

OutLaw_Nynx

Hi everyone,

We've identified the issue and are working with Sony to deploy a fix as soon as possible. It may take 24-48 hours for the realms to come back online. As a result of these issues, we are going to be extending our Anniversary Jubilee across all platforms. Stay tuned for more details regarding the extension. We apologize for the inconvenience and appreciate everyone’s patience.

From Gina

Lixiviant

APRIL 7TH? aysm?

Avoranti

Man, this potentially 2 day wait after spending well over $200 for crowns has me a bit upset. Like what in the **** happened? How did someone manage to break things this badly? Is this on ZOS side or Sony side? Can someone from the team elaborate on the issue that was found?

Gulnagel

Well, this is not good at all. I'm very disapointed. Playstation feels more and more like ZoS stepchild.

MYWARCHILD887

Two weeks in a row the trader flip is being affected. Again, please put the flip back on Sunday night so it’s not affected by “maintenance”

Sju

Don't remember it ever getting this bad. Might as well install those new servers now, eh?

Yellow_Monolith

This is horrible. Not only do we lose daily log in rewards, being able to do our writs, our trade guilds able to bid, days for the anniversary boxes but also we still have no idea what the problem is and no address from Zos that measures will be put in place to stop such an event occurring again. Possibly 3 days of maintenance and I don't think the answer was to extended the event for PC and Xbox, 2 platforms not effected by this problem. We need actual communication on what's going on here @ZOS_GinaBruno and measures in place to stop this happening again not just for PS4 but for all platforms. Also what happens to ESO + subscribers like me? We just lose 3 days we pay for the service?

Lixiviant

Hey, give them a break! The PS4 is a new console and they are just getting familiar with it.

Oh, it came out in 2014?

Nevermind.

lillybit

Rittings wrote: »

lillybit wrote: »

Rittings wrote: »

Alpharos7 wrote: »

The question is do you guys really want to hear the news? It doesn't look good at this point...

I'd agree with this. Poor Gina is probably trying to work out the best way to break bad news to all the outraged peeps on here. I get why people are mad, heck - I'm normally leading the charge with my golden pitchfork... but today ain't something they dreamed of happening... we can save all our "we told you so's" for another time... let's just let 'em focus right now

I don't think anyone's accusing them of planning this, but it's been badly mismanaged - one post with a brief explanation and a (broken) promise to keep us updated really isn't good enough. Honestly by this point they should at least be telling us they'll add a day on to the event or something.

They have updated... it's going to take 24-48 hours. Like I said...we need to give them time and calm.

Alpharos7 wrote: »

lillybit wrote: »

Rittings wrote: »

Alpharos7 wrote: »

The question is do you guys really want to hear the news? It doesn't look good at this point...

I'd agree with this. Poor Gina is probably trying to work out the best way to break bad news to all the outraged peeps on here. I get why people are mad, heck - I'm normally leading the charge with my golden pitchfork... but today ain't something they dreamed of happening... we can save all our "we told you so's" for another time... let's just let 'em focus right now

I don't think anyone's accusing them of planning this, but it's been badly mismanaged - one post with a brief explanation and a (broken) promise to keep us updated really isn't good enough. Honestly by this point they should at least be telling us they'll add a day on to the event or something.

Gina's thread has been updated. They are extending the event. At least we are getting something.

Updated while I was typing - sod's law

Kurat

Avoranti wrote: »

Man, this potentially 2 day wait after spending well over $200 for crowns has me a bit upset. Like what in the **** happened? How did someone manage to break things this badly? Is this on ZOS side or Sony side? Can someone from the team elaborate on the issue that was found?

They said they're working with Sony to solve the issues, so clearly Sony problem. Other platforms run fine.

Alpharos7

My guess is they need to push through a substantial patch which Sony needs to verify and check. Hence why it is going to take so long, even though they have identified the problem. It's likely the last few hours have been spent trying to persuade Sony to expedite the process- hence why they have been working with them.

phwaap

PS* folks, when I see that extended maintenance notice, I just feel bad for you all.

MacCait

So PS4 gets screwed over with already one day missing from event, + 2 more... and Xbox and PC benefit by an extra 2 days added?

WOW

ccfeeling

I have a well sleep, and I switch on PS4.. What the...still on maintenance?

Grover

Kurat wrote: »

Avoranti wrote: »

Man, this potentially 2 day wait after spending well over $200 for crowns has me a bit upset. Like what in the **** happened? How did someone manage to break things this badly? Is this on ZOS side or Sony side? Can someone from the team elaborate on the issue that was found?

They said they're working with Sony to solve the issues, so clearly Sony problem. Other platforms run fine.

Not so sure of that Kurat, as a system engineer I regularly work with vendors (for this take ZOS) to get their product working on my internal infrastructure and systems. This is particularly true when a vendor uses an extended code set to enhance their product but does not test it on all the underlying infrastructure permutations (o/s , hardware. firmware, drivers). This is still probably a ZOS introduced issue, due to a lack of a production like playstation network system to do testing on.....
However that does not make it a failing by ZOS, as commercial considerations have to be taken into account such as the risk of a failure due to said potential differences, and the RTO (return to operation). This is a fundemental consideration in any IT solution and when you assess and decide to accept a level of risk then you look foolish if that risk does manifest. The key factor in all this is how you mitigate it and in the event of it coming to pass how you handle it. I'm sure the mitigation has been fairly comprehensive as this is not a regular occurance, however the handling has been questionable, and if this was a commercial offering then I would expect to see some form of recompense to the commercially consuming audience.

Indigogo

Ooft. On top of it all, y'all just destroyed the new cyro campaigns that only just started.
All that free score certain alliances will be getting cause they capped the map before maintenance. Won't be able to catch such a huge gap.
Ggs.

YandereGirlfriend

Funny how these types of things ALWAYS seem to happen during events.

It's literally the worst possible timing.

Knipskastenmann

So, 62+ hours of downtime (if it's not gonna get extended again), and all we get is »we extend Jubilee on all platforms«? It's a bit (too) less, don't you think. What's about ESO+-subscriptions? (Yeah, I know, TOS, blahblah...). What's about the users? Their confidence? Tell me, why should I spend (real) money on your game, if I don't even know, if/when I could use the things I bought? It is not the first time you update the PS-megaservers, and also not the first time you [Snip] it up. And also not the first time with extensions 5 minutes after the predicted time was over. You can't tell me, you've noticed it just then, that you couldn't get the servers up and running. That's simply bad communication.

[Edited for profanity bypass]

Wolfpaw

Wow, one to two days possible til fix.

Companions update should be fun...

[Deleted User]

Hello everyone,

Recently we've had to remove several posts for demands, bashing, and discussing moderator actions, all being against the Forum Rules. For further posts please be sure to stay constructive and respectful to avoid thread derailment or action on one's own account.

Thank you for understanding.

MooseKnuckles88

Knipskastenmann wrote: »

So, 62+ hours of downtime (if it's not gonna get extended again), and all we get is »we extend Jubilee on all platforms«? It's a bit (too) less, don't you think. What's about ESO+-subscriptions? (Yeah, I know, TOS, blahblah...). What's about the users? Their confidence? Tell me, why should I spend (real) money on your game, if I don't even know, if/when I could use the things I bought? It is not the first time you update the PS-megaservers, and also not the first time you [Snip] it up. And also not the first time with extensions 5 minutes after the predicted time was over. You can't tell me, you've noticed it just then, that you couldn't get the servers up and running. That's simply bad communication.

What if ZoS agrees that they messed up real bad with PS platforms and decided to just drop the PSN altogether and made it an Xbox and PC exclusive?

QenQuni

@ZOS_AntonioP People who pay for their psn plus.. eso plus... and have to pay gold for a weekly trader that we only got to use 5 out of 7 days, are well within their right to make demands unless refunds will be made
Your charging us for a service that does not get delivered... how do they call that?
Removing threads under the excuse of bashing does not change the fact that certain people do know how payed subscriptions work and that its basicly a breach of a contract that seems to only apply when its not at your disadvantage.
I suggest you look into some lawbooks or ask permission from higher up the chain of command before removing posts.
There is a very good reason why the previous post was not directed at you
Or would you prefer it if i send all my 1500 guildmembers to Sony to make official complaints about misconduct, over expressing our discontent here
-3 days of downtime equals 10% of our subscription cost for our PSN plus and 10% of our ESO plus..
-2 days of not being able to use our 3 traders that we payed a lot of gold for, equals:
1x Mournhold at 16 mil = 4,5 mil
1x Mournhold at 15 mil = 4,2 mil
1x Vivec at 5 mil = 1,4 mil
That means that on top of the subscription costs that we got cheated out on, we also down 10,1 mil in gold...
Yet we dont have the right to make demands or complain? Are you trying to turn whats left of your still loyal community against you now as well?

Knipskastenmann

MooseKnuckles88 wrote: »

Knipskastenmann wrote: »

So, 62+ hours of downtime (if it's not gonna get extended again), and all we get is »we extend Jubilee on all platforms«? It's a bit (too) less, don't you think. What's about ESO+-subscriptions? (Yeah, I know, TOS, blahblah...). What's about the users? Their confidence? Tell me, why should I spend (real) money on your game, if I don't even know, if/when I could use the things I bought? It is not the first time you update the PS-megaservers, and also not the first time you f*cked it up. And also not the first time with extensions 5 minutes after the predicted time was over. You can't tell me, you've noticed it just then, that you couldn't get the servers up and running. That's simply bad communication.

What if ZoS agrees that they messed up real bad with PS platforms and decided to just drop the PSN altogether and made it an Xbox and PC exclusive?

Good point. I think I would think twice if I ever buy an ZOS/Bethesda game in future then. And I guess a lot of people would do it also.