Why do collectors edition Greymoor customers have to wait a week to play.?

evoprimes

I bought the Cyro Lag Collector's edition since beta. Never was disappointed.

MEBengalsFan2001

Even prior to COVID-19 a physical game copy typically arrived a 1-2 days after the release date if you ordered it online. The reason for this is companies got in trouble in the pass when they shipped out a game early and sometimes it would arrive at the consumer house prior to the product release date. So, now physical copies are sent out the day of release.

tinythinker

Jess Folsom just said on ESO Live! that if your physical ce will be late, customer support will work with you to make sure you get access. Details will be coming out.

LuxLunae

Daemons_Bane wrote: »

Title.. having ordered the physical collectors edition, I am told that I will receive my copy around June 2.. It seems a little weird to me honestly, that we pay a lot more, and then we don't get to play on launch day

I ordered computer parts...still waiting...funny thing is when I chose the cheaper option that has nothing to do with the company, that one came faster... while the one that was "super fast company shipping 3 days" got lumped in with the rest in Queue.... 3 days went to 7.....now added a day... let me go check real quick... because if it seems I won't get the Mail in Rebate I will cancel quick!!

EDIT: WHOO HOO DEPARTURE SCAN FROM PLACE OF ORIGIN!!

it's not eso fault..

mikejezz

Well, you choose physical, and physical products can be delayed especially because of all this covid 19.

Digital versions are not hindered by this, so why should digital buyers be punished?

virtus753

MEBengalsFan2001 wrote: »

Even prior to COVID-19 a physical game copy typically arrived a 1-2 days after the release date if you ordered it online. The reason for this is companies got in trouble in the pass when they shipped out a game early and sometimes it would arrive at the consumer house prior to the product release date. So, now physical copies are sent out the day of release.

I haven’t found that to be the case with Amazon. SOS isn’t exactly the same concern as it used to be from a content perspective with online games. In this case, console versions of the physical CE were actually intended to be in the hands of consumers well before the actual console release date, with the proviso that players can’t access the new in-game content until ZOS activates it on their end.

In my experience Amazon still makes launch-day delivery promises for Prime, outside of this pandemic. I’ve gotten almost all mine the day of, with the exception of the Summerset CE. (In that case, there was a major SNAFU with Amazon specifically, while certain other retailers were still delivering on launch day.)

Nomadic_Atmoran

At this point in time with digital versions taking more and more of the market share I'm not sure why physical editions dont just come with a digital download code.

Nebthet78

Nomadic_Atmoran wrote: »

At this point in time with digital versions taking more and more of the market share I'm not sure why physical editions dont just come with a digital download code.

They do have a digital download code, but they put it in the box with the other items and receive them all together, rather than being given the code separately when the item ships.

BlueRaven

On ESOLive they addressed these concerns today. Apparently there WILL be some sort of customer service contact for those that are getting them late.

rotaugen454

This happened with Vvardenfell to me. I contacted customer support with a screenshot of my purchase. They gave me a temporary unlock that worked until I got my physical edition and could put in the code.

Katahdin

I ordered mine from Amazon right after it was announced that it was available.
My order page says it will be arriving May 21-25.

When you ordered it might be a factor. Later orders will go out later than others.

ZOS_SarahHecker

Hey all, just to update you here:

You can contact Customer Support about your PC/Mac physical collector's edition by using these instructions.

Lady_Rosabella

MEBengalsFan2001 wrote: »

Even prior to COVID-19 a physical game copy typically arrived a 1-2 days after the release date if you ordered it online. The reason for this is companies got in trouble in the pass when they shipped out a game early and sometimes it would arrive at the consumer house prior to the product release date. So, now physical copies are sent out the day of release.

My husband and myself have been buying physical collectors editions of all chapters available since 2014 from either Amazon or Best Buy and we've always had them delivered to us on the day of the release, not 1-2 days after the release date. Some may have had this issue in the past but we haven't. I order almost every week from Amazon and, as a Prime Member, even the two day shipping has been delayed due to COVID-19.

tinythinker

ZOS_SarahHecker wrote: »

Hey all, just to update you here:

You can contact Customer Support about your PC/Mac physical collector's edition by using these instructions.

Thank you!

Lord-Otto

UPDATE!!!
My Amazon (Germany) set the delivery date to May 29th. Now, keep in mind, this is without Prime and this is for the XBox version, funny enough.

agegarton

Pay more, play less....... it's the ESO way !!

HellzFallen1551

Any word on the progress of the temporary grant of access it says it was updated 4 hours from this post but it still says "investigation ongoing". Are you gathering as many as possible to grant them at once or is mine just having issues?

wenchmore420b14_ESO

Color me surprised!
Got a email today saying my CE has shipped! Huzzah!!!
Pre purchased through Bethesda Store... So have hope!!!

HellzFallen1551

That's great lets hope Amazon US is lucky as well

HippieTheGreat

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Flaminir

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

Revokus

Flaminir wrote: »

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

They should have prepared for this in advance not 1 week before launch truly horrible on their part especially with monday being an holiday in the states.

Still no response to ticket sent 2 days ago and still no update from Amazon Canada...

I'll wait until at least monday if still no response I'll just cancel my Physical Pre-order and maybe buy the digital collector. Funny since it's my first time trying to get a physical. I don't think I'll go for that version ever again.

@ZOS_GinaBruno @ZOS_BillE @ZOS_JessicaFolsom

HippieTheGreat

Flaminir wrote: »

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

Hey at least you got that far, as far as I can tell no one has even looked at mine

ManwithBeard9

Revokus wrote: »

Flaminir wrote: »

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

They should have prepared for this in advance not 1 week before launch truly horrible on their part especially with monday being an holiday in the states.

Still no response to ticket sent 2 days ago and still no update from Amazon Canada...

I'll wait until at least monday if still no response I'll just cancel my Physical Pre-order and maybe buy the digital collector. Funny since it's my first time trying to get a physical. I don't think I'll go for that version ever again.

@ZOS_GinaBruno @ZOS_BillE @ZOS_JessicaFolsom

They allowed physical CE buyers to do this the previous 2 times.

Revokus

ManwithBeard9 wrote: »

Revokus wrote: »

Flaminir wrote: »

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

They should have prepared for this in advance not 1 week before launch truly horrible on their part especially with monday being an holiday in the states.

Still no response to ticket sent 2 days ago and still no update from Amazon Canada...

I'll wait until at least monday if still no response I'll just cancel my Physical Pre-order and maybe buy the digital collector. Funny since it's my first time trying to get a physical. I don't think I'll go for that version ever again.

@ZOS_GinaBruno @ZOS_BillE @ZOS_JessicaFolsom

They allowed physical CE buyers to do this the previous 2 times.

Well there is wait times because no updates to my ticket for 2 days so many won’t get early access in time for tuesday.

Also their customer support doesn’t seem to understand that proof of payment in full isn’t possible because Amazon only proceed to payment when they ship pre-orders.

They should know this always been that way.

HippieTheGreat

Revokus wrote: »

ManwithBeard9 wrote: »

Revokus wrote: »

Flaminir wrote: »

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

They should have prepared for this in advance not 1 week before launch truly horrible on their part especially with monday being an holiday in the states.

Still no response to ticket sent 2 days ago and still no update from Amazon Canada...

I'll wait until at least monday if still no response I'll just cancel my Physical Pre-order and maybe buy the digital collector. Funny since it's my first time trying to get a physical. I don't think I'll go for that version ever again.

@ZOS_GinaBruno @ZOS_BillE @ZOS_JessicaFolsom

They allowed physical CE buyers to do this the previous 2 times.

Well there is wait times because no updates to my ticket for 2 days so many won’t get early access in time for tuesday.

Also their customer support doesn’t seem to understand that proof of payment in full isn’t possible because Amazon only proceed to payment when they ship pre-orders.

They should know this always been that way.

It wasn't an issue with the previous expansions. I did those through amazon, and a screenshot of the order page was accepted.

ManwithBeard9

Revokus wrote: »

ManwithBeard9 wrote: »

Revokus wrote: »

Flaminir wrote: »

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

They should have prepared for this in advance not 1 week before launch truly horrible on their part especially with monday being an holiday in the states.

Still no response to ticket sent 2 days ago and still no update from Amazon Canada...

I'll wait until at least monday if still no response I'll just cancel my Physical Pre-order and maybe buy the digital collector. Funny since it's my first time trying to get a physical. I don't think I'll go for that version ever again.

@ZOS_GinaBruno @ZOS_BillE @ZOS_JessicaFolsom

They allowed physical CE buyers to do this the previous 2 times.

Well there is wait times because no updates to my ticket for 2 days so many won’t get early access in time for tuesday.

Also their customer support doesn’t seem to understand that proof of payment in full isn’t possible because Amazon only proceed to payment when they ship pre-orders.

They should know this always been that way.

Bought Morrowind and Summerset physical CE, gave them copy of purchase invoice from Amazon, got temporary access. When package came, applied code inside, gave permanent access. If you don't apply the code inside your box by the specified date, access will be revoked.

eovogtb16_ESO

Probably because there is a PANDEMIC. [snip] Also you should be able to get the digital download from their website if you bought the version anyways.

[Edited to remove Baiting]

Revokus

ManwithBeard9 wrote: »

Revokus wrote: »

ManwithBeard9 wrote: »

Revokus wrote: »

Flaminir wrote: »

HippieTheGreat wrote: »

@ZOS_SarahHecker Any update on this? I submitted a ticket the same day this info was posted, and it still says waiting on agent

Mine says 'investigations ongoing'.
Which given its the weekend is a concern as not sure if they will be back before Tues morning?

They should have prepared for this in advance not 1 week before launch truly horrible on their part especially with monday being an holiday in the states.

Still no response to ticket sent 2 days ago and still no update from Amazon Canada...

I'll wait until at least monday if still no response I'll just cancel my Physical Pre-order and maybe buy the digital collector. Funny since it's my first time trying to get a physical. I don't think I'll go for that version ever again.

@ZOS_GinaBruno @ZOS_BillE @ZOS_JessicaFolsom

They allowed physical CE buyers to do this the previous 2 times.

Well there is wait times because no updates to my ticket for 2 days so many won’t get early access in time for tuesday.

Also their customer support doesn’t seem to understand that proof of payment in full isn’t possible because Amazon only proceed to payment when they ship pre-orders.

They should know this always been that way.

Bought Morrowind and Summerset physical CE, gave them copy of purchase invoice from Amazon, got temporary access. When package came, applied code inside, gave permanent access. If you don't apply the code inside your box by the specified date, access will be revoked.

They don't respond to tickets it's been 2 days they are overloaded what are you not understanding ?

Revokus

eovogtb16_ESO wrote: »

Probably because there is a PANDEMIC. Some people are so egocentric its crazy. Also you should be able to get the digital download from their website if you bought the version anyways.

I'm talking about physical edition.. Why should I have to buy the game a second time just have access on the 26th ? Not my fault if they don't respond in a timely matter with my proof of purchase.

And I'm not the only one according to their stream chat. I work for a major telecommunication provider we have no problem assisting our customers while working from home with a Pandemic.

Also with majority of our retail store only now just reopening slowly so what's your excuse ?