Maintenance for the week of April 19:
• PC/Mac: NA and EU megaservers for patch maintenance – April 19, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• Xbox One: NA and EU megaservers for patch maintenance – April 21, 6:00AM EDT (10:00 UTC) - 10:00AM EDT (14:00 UTC)
• PlayStation®4: NA and EU megaservers for patch maintenance – April 21, 6:00AM EDT (10:00 UTC) - 10:00AM EDT (14:00 UTC)

PC-EU Server Update - April 11

  • CallmeSunny
    CallmeSunny
    ✭✭
    Everyone,

    After seeing the commentary about the queuing system being enabled on the PC EU servers yesterday, I thought I'd let everyone know what has been leading up to this, and what we are doing to alleviate the situation.

    Please note that the situation that led to the queuing system being enabled is not related to the overall client performance issues that we talked about at the end of last year - those engine optimizations are still underway and hopefully you'll see them in-game at some point this year. The situation that led to queuing has nothing to do with client performance - it is because our servers are overloaded.

    Starting in January we've had an influx of new players - we've have had some of our highest weekly average user, daily active user, and peak concurrent user numbers in the last six weeks since we launched on console back in 2015. So, it was in January when EU players started noticing degraded server performance. We made tweaks and updates to the service to free up extra database resources and other boosts to performance, which is why you have been seeing more and longer maintenance outages than normal in the last couple of months.

    However, in late March, we really saw a huge spike in the number of users logging in, which led to too many concurrent users for the platform to effectively support. As a result, players on PC EU have seen a severe degradation in service. This degradation started in January, but has greatly accelerated in the last week - lag spikes, disconnects, inability to zone from instance to instance, weird interactions with LFG, etc. These problems are greatly exacerbated by having serious load on the servers, as there are too many users for the hardware to handle.

    A quick aside: these problems affect the PC EU more than the other megaservers because it has our highest peak concurrency of any of our six megaservers. The reason: the EU is a highly PC-centric gaming market - and also because almost all of our EU players are located in two time zones. Compared to the North American servers, where there are four time zones to spread out the "peak playing time", the EU has almost all its users logged in at the same time, which leads to very high peak usage.

    So, here is what we are doing to fix the problem:
    • Short term, we are turning on our queuing system (as you saw yesterday), which will cap the maximum number of players allowed on the PC EU megaserver. You should only see the queue at peak times, when demand is higher than the hardware supports. As was posted yesterday, the estimated time to login may not be 100% accurate, but it will give you an idea of how big the line is. ALSO: if you are disconnected from the server for any reason, you should have a twenty minute grace period to log back in and "skip" the queue.
    • Longer term: we are spinning up additional hardware in both our NA and EU datacenters in order to support our growing user base. We expect the time frame for this to be about two weeks, but we will keep you posted. And yes, we are adding more capacity to PC NA as well as EU because we are rapidly approaching the same problem in NA and want to get ahead of it. We will also be looking very closely at our Console megaservers to make sure they have enough capacity.
    I know it is frustrating to be stuck in queue, but it is better to do this than have the entire service be unstable and frustrating for everyone. We will do everything we can to get the new hardware online as quickly as possible and stop queuing and have the service return to normal. Stay tuned for details.

    Matt

  • CallmeSunny
    CallmeSunny
    ✭✭
    Hi Matt,

    Thank you for the update.
    Please do not take this comment offensive , but here are my thoughts:
    I have pre-ordered this game before launch, and been an eso plus player ever since.
    I do understand that population increased, which means me as a user and you as a service provider , we both happy.
    I would like to mention most players I got to know in the past 5 years, are working people , or having family, with limited
    time able to play. Since we are paying for this service, we would like to decide when and how long we would like to play,
    and sometimes the queuing time is just as long as we dedicated to play.
    I know i am not professional, but more subscribers, more players = need bigger server, to have the same experience.
    Thank you for listening,
    and no offence.
    Callmesunny
  • Youyouz06
    Youyouz06
    ✭✭✭✭✭
    Game constantly bugging, if it's not one thing it's another...Meh.

    Tried to do a BG in the week, wasn't possible -> friends just logout frustrated and play something else.
    PC EU - Since Beta - PVP/PVE/RP/Housing Player - 33K achievement points

    Jean-Luc Freyard | Magicka Templar
    Talura Sorne | Magicka Templar
    Anung Un Rama | Stamina Templar
    Sage Tobie | Magicka Sorcerer
    Robertis Deneris | Magicka Nightblade
    Drakilhas Sorne | Stamina Dragonknight
    Monzato Rizin | Magicka Necromancer
  • RobZha
    RobZha
    ✭✭✭
    Hey Matt,

    Please try getting a Templar character and going into pvp when it's pop locked on a weekend or during an event, and try playing for a couple of hours using puncturing sweep regularly in fights.

    If you do maybe you could let us know how it went? Maybe you could tell us if the hits with the skill connected regularly, or if not maybe that you had a few problems? And what you or anyone else at ZOS is planning on doing to fix it if so?

    You could do the same with several other skills as well I think, dizzying swing being one of them. Or if you find yourself in a keep battle with one or two ball groups around, maybe you'll get lucky and find that you can't even barswap here and there.

    There has to be some way that major pvp errors in an online game can be fixed by a company with the resources that ZOS has.
  • FlyingSwan
    FlyingSwan
    ✭✭✭✭✭
    Remediation went well then @ZOS_MattFiror - I politely refer you to my post prior to the remediation activities, where I pointed out you lack credibility, and we, therefore, did not believe anything material would change.
    Edited by FlyingSwan on April 28, 2019 7:43PM
  • DaveMc
    DaveMc
    ✭✭
    Cant log in to EU getting the 103 error
    Expect the Expected
  • Verbal_Earthworm
    Verbal_Earthworm
    ✭✭✭✭✭
    Still waiting for a new server, an apology and a pony.

  • FierceSam
    FierceSam
    ✭✭✭✭✭
    ✭✭✭✭
    Still waiting for a new server, an apology and a pony.

    My bet’s on the pony coming first - and then dying at a ripe old age before you get either of the others.
  • Clarkieson
    Clarkieson
    ✭✭✭✭
    so who can actually login to EU?
  • todokete
    todokete
    ✭✭✭✭✭
    got in, finder broken for 20 minutes, got dced, can't log back in
  • ZOS_JesC
    ZOS_JesC
    admin
    Greetings, we've removed a few comments that contained personal insults and baiting in nature. This is a friendly reminder to keep comments on topic and free of inappropriate language.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • FierceSam
    FierceSam
    ✭✭✭✭✭
    ✭✭✭✭
    .
    [*] Longer term: we are spinning up additional hardware in both our NA and EU datacenters in order to support our growing user base. We expect the time frame for this to be about two weeks, but we will keep you posted. And yes, we are adding more capacity to PC NA as well as EU because we are rapidly approaching the same problem in NA and want to get ahead of it. We will also be looking very closely at our Console megaservers to make sure they have enough capacity.
    [/list]
    I know it is frustrating to be stuck in queue, but it is better to do this than have the entire service be unstable and frustrating for everyone. We will do everything we can to get the new hardware online as quickly as possible and stop queuing and have the service return to normal. Stay tuned for details.

    Matt

    Hey Matt,

    Just over 2 weeks since the original post and the end of the month. It would be really helpful to get some kind of an update on the progress of this from ZOS’s perspective. Like you say, you want to keep us posted.

    Has the work been completed or is it still ongoing?

    Has the performance improved to the extent that you are satisfied with it?

    What plans/processes have been put in place to ensure this does not happen again?
  • Cążki
    Cążki
    ✭✭✭✭
    Everyone,
    We've been working very hard on prepping additional server hardware to accommodate our burgeoning player base, especially in the EU

    error 103
    pings lags latency same
    af bug same
    af not swap players sometimes same
    emials tp need same
    cancel items tp need same
    disconnections same
    bg penalty for unlogic bugs in bg same
    i heard cyro has lags to same


    Mates did something was change ? Or I miss something ?

    Edited by Cążki on April 30, 2019 9:23AM
    Altmer skooma dealer.
    PC-EU




  • LeconDC
    LeconDC
    ✭✭
    Still can't queue. Upgrades done yet?
  • LiraTaurwen
    LiraTaurwen
    ✭✭✭✭✭
    Another day another fail... waiting 20 minutes to get on a BG cause of "someone declined" just to be ported to a lag fest where pressing skills and changing weapon didn't work everytime... fun!
  • chaz
    chaz
    ✭✭✭✭
    Hey zos people, since you seem to be hammering away at the issues I had, I decided to renew my subscription.



    YAAAAAAAAA!


    Don't mess it up!
    Those in power only have the illusion they are powerful, however in reality, those in power are only so because we allow them to be.

    ESO Beta Test Ultimate Question for control!
    Lord Dagon's Mythic Dawn Guild is now recruiting. Dailies, trials, Raids, Fun, Discord (required for staying on Crown), guild bank and so much more. Msg me or mail me in game @Chaz for invite. **See Link Here** ElderScrollsOnlineYouTube

    CONFIDENTIALITY NOTE: This communication and any attachments may contain confidential and privileged information for the use of the designated recipient(s) named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination,distribution or copying of it or its contents is prohibited. If you have received this communication in error, please notify the sender immediately and destroy all copies of this communication and any attachments. Thank you, with love, hugs and blessings.
  • GrimClaw
    GrimClaw
    ✭✭✭
    Still nothing upgraded yet and next addon is knocking on your door.
  • ManwithBeard9
    ManwithBeard9
    ✭✭✭✭✭
    ✭✭
    GrimClaw wrote: »
    Still nothing upgraded yet and next addon is knocking on your door.

    They never said there would be an upgrade. Just that they were expanding capacity.
  • LiraTaurwen
    LiraTaurwen
    ✭✭✭✭✭
    GrimClaw wrote: »
    Still nothing upgraded yet and next addon is knocking on your door.

    They never said there would be an upgrade. Just that they were expanding capacity.

    What does this sounds like to you?

    We've been working very hard on prepping additional server hardware to accommodate our burgeoning player base, especially in the EU - and I'm very happy to say that we've done it much faster than anticipated. We are wrapping up the work, and will have the additional capacity online for PC EU players before the upcoming Easter holiday weekend.

    Here's how it will work:
    We will take PC EU offline tomorrow (Thursday, April 18) morning at 12pm CEST/6am EST for maintenance to configure the megaserver to recognize the additional hardware. Stay tuned for messaging from our Social and Community teams on how long the outage will be.


    One could say that adding hardware to expand capacity is an upgrade I guess. None of that matters though because it seems that what they did was... NOTHING! EU server is still crap and now ZoS has been quiet as if everything was allright.
  • Androconium
    Androconium
    ✭✭✭✭✭
    KoultouraS wrote: »
    GrimClaw wrote: »
    Still nothing upgraded yet and next addon is knocking on your door.

    They never said there would be an upgrade. Just that they were expanding capacity.

    They also said that this was a MASSIVE open world PVP, focused on big scale battles.
    All I can see in Cyrodill is something that resembles a Powerpoint presentation rather than a video game , due to extreme lag, and faulty hardware.
    Shall we reconsider what did they promised and did they deliver for once, since the very begining?

    Is the triangle thing mad at the tube?
  • Octopuss
    Octopuss
    ✭✭✭✭✭
    I wonder where the server upgrades ended up instead of where they were supposed to get to.
    It sure does not look like anything changes - or actually yes, for the worse.
    I completely gave up on playing today.
    Edited by Octopuss on May 2, 2019 7:09PM
Sign In or Register to comment.