PC-EU Server Update - April 11

Alex_Lex

EU server is dead.
Again.

MorganaCat

So much for the so-called hardware upgrade. Fixed nothing but the queue, it just took me 7 minutes to port into Cloudrest. I shudder to think how the overloaded EU servers will crash and burn when the expansion hits.

Wolfkeks

The game doesn't let me log off! Please let me leave this prison!

daemonios

I'm sure with the server "upgrades" the EU server will be able to cope with the alleged influx of new players. What could possibly go wrong with a free ESO+ week on top of that? Just make sure you have a valid Internet connection, and to be on the safe side, uninstall all your add-ons.

todokete

Literally they have been saying this since launch but you guys never learn. They don't care. They won't fix any server issues is too tied to the engine

FierceSam

It's coping better than last time.

This time it's only long long long long long loading screens and random disconnects whenever you move zone.

And the usual lag, time slippage, abilities not firing, 1 - 3 fps when walking across Alinor.

But hey, Dragons.

And hey, no updates or information

And no worries, the NA server is just fine and dandy suckers.

LiraTaurwen

Ozzard wrote: »

As someone who architects computer systems for part of my living, a couple of quick points:

1) If ESO runs on dedicated hardware and it's a straight shard capacity problem, then three weeks to deployed fix from starting to address the problem is INCREDIBLY fast: it's often multiple weeks from ordering the new hardware (not just servers) to them arriving, then you need to lease datacentre rack space, run fibres to the new racks, commission the servers, install the software, make sure the front-end load-balancers know about it... ticklish stuff even if you have the hardware to hand, but out of your control in a major way if you have to order it. I've had kit take 3 months of the estimated 7 days before it arrives; this isn't stuff you shop for in PC World :-).

2) Reading between Matt's lines, I'm not convinced that it's just a job of increasing the number of shards and delve/raid instances that can be run. You need a centralised way to hold character data, too, and that database is usually by far the hardest thing to scale as there either has to be one of it or you run into either consistency or availability problems ("capacity, consistency, availability: pick two"). Fixing *that* within a couple of weeks, if it's the problem, tells me the devs have a really good handle on what they're doing.

Matt or greens - any chance, sometime, of a rough guide to the tin you use to run this stuff? It'd be fascinating - well, to me at least.

Interesting post. Guess it explains why the "upgrade" didn't really change anything. Two weeks was far too short of a time to do it lol
Unless they are still waiting to do an hardware upgrade? And in that case why wouldn't they tell us about it?

You are not looking good on the picture ZoS!

gepe87

Do we have any update about this?

Or just another hasty excuse to be forgotten like the others?

Ydrisselle

gepe87 wrote: »

Do we have any update about this?

Or just another hasty excuse to be forgotten like the others?

Theoretically they did the upgrade 2 weeks ago, that's when they removed the login queue.

Jaraal

FierceSam wrote: »

And no worries, the NA server is just fine and dandy suckers.

Don't be fooled. Plenty of lag, disconnects, and infinite loading screens on NA as well. Performance has actually deteriorated this month.

KoultouraS

Jaraal wrote: »

FierceSam wrote: »

And no worries, the NA server is just fine and dandy suckers.

Don't be fooled. Plenty of lag, disconnects, and infinite loading screens on NA as well. Performance has actually deteriorated this month.

This is happening as a result of many europeans seeking better performance in NA. I myself ,am one of them. The list will continue to grow and at some point both megaservers will perform like crap. It looks like Europe is saying "if i am fkd you all gonna be", but to me its more likely that is just devs blatantly failing to do their work, and decided to make it a global issue , so nobody feels underpriviledged or neglected.
Well done ZOS uniting us in a common cause...

Ydrisselle

Jaraal wrote: »

FierceSam wrote: »

And no worries, the NA server is just fine and dandy suckers.

Don't be fooled. Plenty of lag, disconnects, and infinite loading screens on NA as well. Performance has actually deteriorated this month.

The reason probably is that many players moved from the EU megaserver to the NA megaserver - so NA is facing the same problem which caused the bad performance of EU.

VinayExile

Nohting has been solved, sure the queue is gone, sure you can log in, but can you actually play is the real question?

Not really...
300MS+ 99% of the time wich makes skills not going off insanly annoying.
Broken queues
broken mechanics/NPCS due to the severe lagg ( as if the npc has lost your characters location )
i can go on and on and on,

What is funny tho, that your game does not work for *** but you still promote in adds and in video's etc to sell elsewhyr.
Whilst you know, that this is barely sellable, its barely playable at times people want to play ( primetime ) @ZOS_GinaBruno

how do you feel about selling something broken to maybe a million people or more hmm?

abigfishy

999+ lag almost all the time now.

Get randomly disconnected about once every 10 minutes. (Have been about 10 times in the last 44 minutes since the new days writs have started but that is worse than average.)

Once you are disconnected it can take 10+ attempts to log back in.

There is a 5 second delay to get on or off your horse.

Collecting the writ missions takes about a minute just to get them off the board (although in 44 minutes of trying I haven't got them all off yet, but this is unusually bad).

Trying to do my writs and as I said it has been 44 minutes and I haven't done any yet.

Sadly I am giving up on ESO EU for now, the game is literally unplayable for me.

PS: I don't have as much of an issue with other games although even with my one year old Gaming PC and the best internet I can get that costs me $60 a month the internet here still isn't fast.

PPS: Now 58 minutes and still can't even get the writs off the board in Summerset. Epic fail!

Anastian

Guys this is way, WAAAAY too much now.

Vivec EU is overcrowded and it's impossible to play, freezes happen constantly and you have like 250 permanent ping (it's impossible to swap bar consistently or in general react properly with such a delay). It's absolutely non-enjoyable, and the lag is also happening in less crowded areas such as Shor's Imperial City.

I don't know if the servers are exploding but the weekend is definitely off limits fo EU. Please fix this, I've never complained about performance (even though issues have always been there) but now it's way too much.

Banana

But youll be able to buy skyshards soon. If you can login

LeconDC

Can't queue for BG again, on a sunday evening. ggwp lol

LiraTaurwen

Same, BGs queue never seems to work during weekend lol FAIL.

Hey ZoS why are you charging money for a game that doesn't work?!

Press [snip] button online - mmo of the year.

[edited for circumventing profanity filter]

JamilaRaj

LiraTaurwen wrote: »

Hey ZoS why are you charging money for a game that doesn't work?

Why not? Apparently it is profitable, if sleazy business. But what videogambling business is not, right?
ZOS may have poor programmers, but its addictologists are top notch, given they manage to make "players" pay even though the server is crumbling.

Umbro100

LiraTaurwen wrote: »

Same, BGs queue never seems to work during weekend lol FAIL.

Hey ZoS why are you charging money for a game that doesn't work?!

Press [snip] button online - mmo of the year.

Thank you for your patience!

Gythral

Could not find a live hamster.....

Rerum

Not surprised that nothing is done and devs even stoped responding here. Game is unplayable at prime time.

Thevampirenight

I think they need to reduce more calculations for the server. They could even make a second eu server and transfer half of the player base there with an option to transfer back to the original at least once. Or Maybe every other weak offering transfers for those suffering the most and wanting to switch over. Could help maybe. While also expanding and building up on the servers to handle more people. Just an idea. Coding they added to help with bots might also be causing server performance to crap out. With the delete limit its limited them at least so they don't gold spam. Could elevate some of those issues by secretly removing it. Also maybe switching more % value stats to flat based that way the server doesn't have to do much to calculate those. Would hurt theory crafting but maybe improve performance. Eu degradation I think is over population of players getting on got Na players moving over to Eu maybe and playing too. There is many factors to this. I do think performance for eu players at least is tied directly to all of these things.

Thing is anything they can do to reduce calculations I think would be better for the game performance even if there is too many players. If they focus on removing at least 85 to 95 percent of % based Values within class abilties and all foods and item sets and other skill lines like vampire, werewolves, crafting. This would really help by improving performance especially in pvp. This should be done with champion point system too. Everything they can do it with would be for the better even at the cost of making combat more boring. Do you want random value damage based on % or do you want performance. Question you have to ask yourself. I think I'd take a playable game so the latter obviously and they can balance the content to compensate these changes. So I think switching to flat would be something they can look into. GIven all the calculations this game has to make and the server having so many players I don't think it can handle all of that. Flat based values don't consume as much as % based values do. I think when they did the switch over to flat for races it did somewhat improve performance. But that isn't nearly enough. They are going to need to do that with most of the game. Especially with the champion points system. Since that might take up a lot of performance right there.

Sorry if I seem to be repeating myself. But I think calculations is the biggest problem other then their coding they placed in to stop the bots. This is why non champion points pvp might be better then say champion points pvp. When it comes to performance. Obviously they had to put those measures in and coding to hinder the bots. Whih means the game can't handle as much as it could. Hence pvp going down. But does not mean they can't come close to having hundreds of players vs players fighting one another like the days before all of that. Where performance could handle it all. Could be wrong but it doesn't hurt for them to try.

LiraTaurwen

zOSSSS EU server is still bad at prime time, please fix it! Or at least fix the bugs that seem to happen most when there is more players online, it sucks to get into a BG and one of the group never fills... I mean how hard can it be to find a workaround for this issue?

What some ideas?

Make it so the BG disbands is groups are not filled after 5 minutes.
Make it so if you leave before the BG starts you only get 5 minutes penalty.
Or fix the way the groups are filled


This is ridiculous, 20 minutes waiting inside BG + 20 Minutes penalty. Way to ruin all the fun of someone who might only have 1-2 hours to play.

lelink88

LiraTaurwen wrote: »

zOSSSS EU server is still bad at prime time, please fix it! Or at least fix the bugs that seem to happen most when there is more players online, it sucks to get into a BG and one of the group never fills... I mean how hard can it be to find a workaround for this issue?

What some ideas?

Make it so the BG disbands is groups are not filled after 5 minutes.
Make it so if you leave before the BG starts you only get 5 minutes penalty.
Or fix the way the groups are filled


This is ridiculous, 20 minutes waiting inside BG + 20 Minutes penalty. Way to ruin all the fun of someone who might only have 1-2 hours to play.

Agree with you

Sanctuary_Reaper

Well ive cancelled my sub, i am unwilling to support the game with any money until things improve, i am unwilling to put anymore money to a bunch of ignorant, head the sand game devs and there broken game.

If anyone thinks by chucking more money at it the game will improve, your wrong, these clowns only know what numbers are, vote with your wallet, lessen the numbers.

KoultouraS

Sanctuary_Reaper wrote: »

Well ive cancelled my sub, i am unwilling to support the game with any money until things improve, i am unwilling to put anymore money to a bunch of ignorant, head the sand game devs and there broken game.

If anyone thinks by chucking more money at it the game will improve, your wrong, these clowns only know what numbers are, vote with your wallet, lessen the numbers.

Edgy but true, the only way I can describe my experience these past 2 years I play (*not under ESO sub but having bought all Dlcs and Expansions) is that I feel scammed at the end of the day.
I have invested time and money into something that even fails to deliver the essentials , let alone something unique.
And by essentials I mean a fluent requested as descibed in ads service .
Yesterday CYRO was for the 1st time in my eso history truly unplayable.
I have heard people moaning about it , but I never experienced something so extreme as the lag yesterday.
I usually have tremendous issues on PvP due to known reasons related to the servers, but my God yesterday was something.

No skill was connecting in a battle of 10 vs 10.
And I repeat, they have been advertising this not only as PvE mode game but as a massive open world PvP MMO as well, focused on large scale battles.

They either think that large scale is anything beyond duelling, or they don't know sh!t about what they are presumably "fixing".

necropola

At this point not canceling your sub is hurting the game. ZOS needs to wake up and they will surely notice a significant reduction in long term subscriptions.

If you want to play the game and need ESO+ (the crafting bag) to enjoy it, just buy a month and cancel the sub immediately. You will loose out on a minor discount, but send a clear message to ZOS that trust needs to be earned.

everlastingodeb17_ESO

well I have problems logging in to the PC-EU server, getting error 304 and unable to connect to the game server...

chaz

ZOS_MattFiror wrote: »

Everyone,

After seeing the commentary about the queuing system being enabled on the PC EU servers yesterday, I thought I'd let everyone know what has been leading up to this, and what we are doing to alleviate the situation.



Matt

So Again Matt, this is what I/we're all saying. Just place a new server to split the load.

You can house a server here where I'm at in Honolulu which will help in national competition since the top world players come from here locally in Hawai'i.