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FYI: Updates on Class Rep Program

ZOS_GinaBruno
ZOS_GinaBruno
Community Manager
Hello everyone! We’d like to give you an update on how the Class Representative Program has been going from our perspective, and some updates on the program moving forward.

We’ve had several voice calls with the Class Reps for them to present combat-related issues that were important to the community, and we’ve found all of these meetings to be immensely helpful and informative. While you may not have always seen changes in patches that you were hoping for, this information is one piece among many that help us in making decisions for the immediate and distant future. We still plan to have these calls at least once a quarter, or more as needed, and provide everyone with the meeting notes.

We’d also like to take this time to talk about some changes we’re making to the program. Effective immediately, all Class Reps have signed a Non-Disclosure Agreement (NDA) to help facilitate more transparency between them and the development team, and allow us to have a more open dialogue more regularly. This means that they will need to be very selective about what questions of yours they can answer. However, we still want to make sure everyone is aware of what we’re discussing. As mentioned previously, we still plan to publish any meeting notes from voice calls we have, and we’re talking about other ways we can keep everyone in the loop. More on that to come as we nail down the exact details.

Just as a reminder, the job of the Class Reps is to act as advisors, helping to surface issues important to you all and representing the community’s perspective during discussions with the development team. While we greatly value their input, decisions regarding the direction of the game still fall squarely on the development team. This change to the program is intended to allow the Class Reps to more effectively fulfill their role as advisors.
Gina Bruno
Community Manager - The Elder Scrolls Online
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Staff Post
  • VaxtinTheWolf
    VaxtinTheWolf
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  • Royaji
    Royaji
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    qbit wrote: »
    I wouldn’t let my attorney touch that with a ten foot pole. ZOS is the last company I’d sign an NDA with. Wow. Best of luck, guys; and try not to get sued.

    I don't remember there being any major issues when people signed the NDA fro Morrowind PTS. So they are probably fine.
  • VaranisArano
    VaranisArano
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    RedRook wrote: »
    Ohhh wow you must know you're putting them right into the line of fire with this, even worse than they were. I sincerely hope it's worth it.

    Well. Good luck, reps.

    I strongly suspect this is intended to protect the Reps.

    ZOS just made it clear to all the people who blame the Class Reps that the Dev Team respects and values the Class Reps but they have their own vision for the game and makes no guarantees they'll listen the Reps. The Devs make all final decisions and develop the game accordingly to their own priorities.

    Now, whether the intention works out, we'll see. I hope so, because the Class Reps got put through the wringer over Murkmire.
  • ak_pvp
    ak_pvp
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    https://forums.elderscrollsonline.com/en/discussion/comment/5574913#Comment_5574913
    The reps have been put under an NDA. This means that they will be less able to communicate potential changes to us like they did during murkmire. This could be both good or bad, best to voice your opinion.
    MagDK main. PC/EU @AK-ESO
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  • RedRook
    RedRook
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    RedRook wrote: »
    Ohhh wow you must know you're putting them right into the line of fire with this, even worse than they were. I sincerely hope it's worth it.

    Well. Good luck, reps.

    I strongly suspect this is intended to protect the Reps.

    ZOS just made it clear to all the people who blame the Class Reps that the Dev Team respects and values the Class Reps but they have their own vision for the game and makes no guarantees they'll listen the Reps. The Devs make all final decisions and develop the game accordingly to their own priorities.

    Now, whether the intention works out, we'll see. I hope so, because the Class Reps got put through the wringer over Murkmire.

    Whether it is or not, I think you can see as well as I can that it won't, just by reading this thread.

    How much that matters to the reps - or the devs - couldn't say.
  • Turelus
    Turelus
    Community Ambassador
    ak_pvp wrote: »
    https://forums.elderscrollsonline.com/en/discussion/comment/5574913#Comment_5574913
    The reps have been put under an NDA. This means that they will be less able to communicate potential changes to us like they did during murkmire. This could be both good or bad, best to voice your opinion.
    They can still get information, they just need to be more sneaky about it.
    Rather than saying "ZOS is thinking about X" they could say "I considered X in my ideas about how to fix it".

    Drop it in casual forums or Discord discussion, see what people say. Depends how restrictive the NDA is and what ZOS will allow.

    EVE Onlines CSM will be a good example of how this will work under NDA.
    @Turelus - EU PC Megaserver
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  • Jake1576
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    Looks like it's a bad time to be a class rep kind of sucks if one says something to anyone and that information gets out the reps could get sued f that that would be to stressful doing all that work and not getting payed and if you accidentally say something to a friend or anyone and it gets out you could be sued good luck reps you got a lot of patience i couldn't do it i would just drop out of the situation if i was you guys this nda just seems like to much trouble to deal with all you guys was suppose to be was a voice for the community to relay things back to zos for us this seems like more then you guys bargained for leave it to zos to ruin something and make things more difficult
    Edited by Jake1576 on October 29, 2018 5:34PM
    Stars
  • GreenHere
    GreenHere
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    The Class Reps having insight into changes that are further up the development pipeline means that they can potentially have more time/influence on things before they're in the (apparently) "too late" stage that the stupidity we see on the PTS often is.

    They might not be able to talk with us about what they know is coming (which is perfectly understandable, in my view), BUT they'll at least be a bigger part of the discussion when ZOS is formulating future plans. This is a good thing, given how well-received ZOS' internal plans seem to be these days.

    Sad news that the Reps don't get paid, though... I tend to think they deserve a paycheck more than some of the actual fools working on the game. :P
    PC :: ESO+ subscriber
  • ZOS_MikaS
    ZOS_MikaS
    admin
    We have removed a few unnecessary and bashing comments from this thread. Please ensure that the discussion remains civil and constructive. Thank you for your understanding.
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    Staff Post
  • Alcast
    Alcast
    Class Representative
    PouletRico wrote: »
    I am against anything that gives a subsection of gamers an edge above the rest. Class reps are first and foremost players, playing the game with their friends. They will absolutely 100% share any relevant heads up info with their buddies on discord et al, NDA or not.

    Since we have a known PvP exploiter amongst the EU Reps (just check the initial Class Rep thread for plenty of comments of very well known community members in regards to that), I come to think this is the worst decision ever made.

    I more of a optimistic person, I tend to trust such programs, and so far, the reps have done a pretty good job, but I have to agree with Mojo on this one. Reps are players, some of them are already very good players (Hodor and stuff), this is giving them an unfair advantage on the rest of community. And I'm not even talking about exploits or PvP.

    Are you suggesting I am leaking stuff?
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  • jypcy
    jypcy
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    ak_pvp wrote: »
    Liofa wrote: »
    You guys remember the cast time on shields idea? Now we will be able to say "dude stop" before something similar happens before it actually happens. That's pretty much all this NDA will may or may not provide for class reps.

    Or... how about we all say "dude stop." and they actually tell us ***.

    We got to know about their brainstorming of the shields, and a lot of reps were unhappy including you, cause they didn't listen to what you said about PvE/P. The screenshots are in the discords. As such, players were unhappy.
    They won't want a repeat of that.
    They act stupid now and you are unhappy with it, what could they do? Its under NDA. Great, now you might be able to shoot it down, but maybe you won't. And even if you do, the majority of the playerbase won't get a say. Hardly representative.

    The reps would still be collecting general feedback from the community. When they get to talk about future direction with the devs, they can then refer to that feedback to provide the community’s thoughts about it in general when it’s still in early stages. They can’t say “hey we polled the playerbase and people hate shield casttimes so you should revert the change,” but they can say “hey we’ve learned that players often use shields reactively to save themselves after taking a big hit, which would be harder to do with a casttime and so we don’t think this is the right change.” Still up to the devs whether they want to act based on the feedback they receive, but I think this stands to up the effectiveness of the program and still be representative.
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