Oceanic Lag now 300-400 ms even with a vpn - was 250-300??

Shady_Knights

Square252 wrote: »

Since everyone here is basically just blaming ZoS; i got a solid 50 to 60 FPS and a ping of 60 to 90 outside of cyro.

What i did? Redid my home network. Ubiquity USG + Switch + good cabling. Never had any dc, not even in cyro, since then. I didn't even configure qos.

But yea, keep blaming ZoS since it's easier than learn basic networking when playing online games. Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware.

As for the nice tracert's you guys posted: They work on ICMP, which is basically a throttled protocol everywhere. The game runs on TCP/UDP. Whole different thing.

What is the point of this post? 60-90 ping from Australia to Dallas. That's 8581 Miles. Is that what you are claiming?

A lot of us are getting over 400ms.

The best I can get with other services is around 210ms.

Are you testing from Hawaii or something?

"Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware" < What does that even mean? Are you saying that you needs some specialist equipment to run VoIP or MMORPG's that's not avaialble off the shelf? Why is this sold for Xbox and PS4 then?

robbolicious

Le bump
*boots up mudfish yet again..

jcm2606

Square252 wrote: »

Since everyone here is basically just blaming ZoS; i got a solid 50 to 60 FPS and a ping of 60 to 90 outside of cyro.

What i did? Redid my home network. Ubiquity USG + Switch + good cabling. Never had any dc, not even in cyro, since then. I didn't even configure qos.

But yea, keep blaming ZoS since it's easier than learn basic networking when playing online games. Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware.

As for the nice tracert's you guys posted: They work on ICMP, which is basically a throttled protocol everywhere. The game runs on TCP/UDP. Whole different thing.

1. 60-90 ping tells us you're not playing from Australia, since a ping that low from Australia is quite literally physics-breaking. Since you're not playing from Australia, or any Oceanic country, this thread and this problem isn't relevant to you at all.

2. "Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardare." Yeah, I'm gonna call *** on that. The 220-250 ping I had like 3 years ago when I first started says otherwise. The 250-300 ping I had a year ago before this Akamai fiasco says otherwise. And the 250-300 ping, sometimes lower, I have in other games says otherwise. If I supposedly can't get any better with "of-the-shelve-hardware", why is ESO the odd one out?

MattT1988

Bobby_V_Rockit wrote: »

Morgul667 wrote: »

40 pages ... no reply ...

Dont mistake the lack of reply for a lack of knowldge. They are aware, just cant comment.

Then they are cowards.

ArgoCye

I had Aussie Broadband confirm about a month ago that it was the Akamai issue that was causing ping and disconnect problems. I noticed something was wrong at the start of this year when I was getting constantly disconnected, which had never been a problem before. I can’t see ZoS fixing it, though. And as far as that guy who boasted a ping of 60 - obviously American. Probably thinks Australia is a US state.

TheRealPotoroo

Square252 wrote: »

Since everyone here is basically just blaming ZoS; i got a solid 50 to 60 FPS and a ping of 60 to 90 outside of cyro.

What i did? Redid my home network. Ubiquity USG + Switch + good cabling. Never had any dc, not even in cyro, since then. I didn't even configure qos.

But yea, keep blaming ZoS since it's easier than learn basic networking when playing online games. Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware.

As for the nice tracert's you guys posted: They work on ICMP, which is basically a throttled protocol everywhere. The game runs on TCP/UDP. Whole different thing.

You are not getting 60ms to the NA server from Australia even if you had a perfect connection which you don't.

Sydney to Dallas 13822km
speed of light in a fiber optic cable (c) = 200,000km/s

13822/c = 0.06911/s = 69.11ms

hamgatan

TheRealPotoroo wrote: »

Square252 wrote: »

Since everyone here is basically just blaming ZoS; i got a solid 50 to 60 FPS and a ping of 60 to 90 outside of cyro.

What i did? Redid my home network. Ubiquity USG + Switch + good cabling. Never had any dc, not even in cyro, since then. I didn't even configure qos.

But yea, keep blaming ZoS since it's easier than learn basic networking when playing online games. Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware.

As for the nice tracert's you guys posted: They work on ICMP, which is basically a throttled protocol everywhere. The game runs on TCP/UDP. Whole different thing.

You are not getting 60ms to the NA server from Australia even if you had a perfect connection which you don't.

Sydney to Dallas 13822km
speed of light in a fiber optic cable (c) = 200,000km/s

13822/c = 0.06911/s = 69.11ms

that's assuming a perfect unbreached fiber. don't forget the 0.1db or so splice loss at each join and chromatic dispersion loss with each repeater (500 or so on SC Link alone) on the link on the 1550nm spectrum..

Coggo

Square252 wrote: »

Since everyone here is basically just blaming ZoS; i got a solid 50 to 60 FPS and a ping of 60 to 90 outside of cyro.

What i did? Redid my home network. Ubiquity USG + Switch + good cabling. Never had any dc, not even in cyro, since then. I didn't even configure qos.

But yea, keep blaming ZoS since it's easier than learn basic networking when playing online games. Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware.

As for the nice tracert's you guys posted: They work on ICMP, which is basically a throttled protocol everywhere. The game runs on TCP/UDP. Whole different thing.

The conceit of this post. The insinuation lay-people go off and get an education in networking simply to play a video game is pretty outrageous - especially when comparable MMOs offer a fraction of the ping to Australia.

I work near 50 hours a week looking after patients in a highly complex and technical ICU environment. The last thing I want to do after work and studying to keep my practice up to date is waste valuable relaxing time learn Internet voodoo just to play a game.

Though Fwiw I did pay an Air Tasker IT head to optimise all the good things and guess what a ping of 450 is as good as it gets. The Air Tasker agreed if the ping has deteriorated from 180 over the 4 years it a ZOS side problem.

So yeah, blaming ZOS 100%. You should have read and engaged with this thread in better faith.

hamgatan

Square252 wrote: »

Since everyone here is basically just blaming ZoS; i got a solid 50 to 60 FPS and a ping of 60 to 90 outside of cyro.

What i did? Redid my home network. Ubiquity USG + Switch + good cabling. Never had any dc, not even in cyro, since then. I didn't even configure qos.

But yea, keep blaming ZoS since it's easier than learn basic networking when playing online games. Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware.

As for the nice tracert's you guys posted: They work on ICMP, which is basically a throttled protocol everywhere. The game runs on TCP/UDP. Whole different thing.

1. you're german. the EU megaserver is literally a stones throw away geographically (within several hundred km).
2. you've redone your home network and yet still only pull 60-90ms despite being that geographically close? (germany is only 642km wide!).. that's terrible. i pull 55ms off BattleNet servers 4000km away! (on 50mbit VDSL2, Cisco 1942ISR, 3750X-48P switch, Krone Panel+Cables).
3. I'm going to just pretend with your extensive knowledge of networking that you didn't just make the extremely rookie/basic mistake of giving a transport layer protocol the same relevance as an internet protocol? you do understand that the transport layer works on TOP of Layer 2 right? the route chosen isn't done via Layer 3!

OldManJim

I have just tried ESO from my work PC:

Server: PC/NA
ISP: TPG 100Mbps FTTN NBN
Ping: 404ms

It's basically the same as what I get from home on my Telstra connection (400+). And my work PC doesn't have all the add-ons like I do from home. All it has is Craftstore & Wykkid Toolbar.

ZoS blames the ISP. The ISP's say it's the routing through Akamai. Around and around we go.

I'm down to just logging in to do my daily research scrolls & horse feeding & not much more. I tried VMA last week & got smashed because of the lag. I couldn't dodge roll effectively.

C'mon ZoS. Please show us customers that you actually care... Stop passing the buck & help us out. There's a reason we want to play ESO, but you're not making it easy for us.

Heady

Guys I just added some tin foil on top of my router antennas, took my ping to 3

Mirelurk

I am eight minutes into a queue for the two non-DLC vet dungeons on my genuinely good healer (only role selected) at Aussie prime time ... the game is dying for Oceania ... I guess I'll post if it ever pops

ScarletThorn

I personally haven't noticed a jump in ping mine still hovers between 250 and 350 depending on the time of day and the area of the game I'm in some are more laggy than others. Also I'm on optus cable not the NBN it isn't available in my area yet.

Bhaal5

hamgatan wrote: »

Square252 wrote: »

Since everyone here is basically just blaming ZoS; i got a solid 50 to 60 FPS and a ping of 60 to 90 outside of cyro.

What i did? Redid my home network. Ubiquity USG + Switch + good cabling. Never had any dc, not even in cyro, since then. I didn't even configure qos.

But yea, keep blaming ZoS since it's easier than learn basic networking when playing online games. Basically no real-time application (be it VoIP or an MMORPG) works with of-the-shelve-hardware.

As for the nice tracert's you guys posted: They work on ICMP, which is basically a throttled protocol everywhere. The game runs on TCP/UDP. Whole different thing.

1. you're german. the EU megaserver is literally a stones throw away geographically (within several hundred km).
2. you've redone your home network and yet still only pull 60-90ms despite being that geographically close? (germany is only 642km wide!).. that's terrible. i pull 55ms off BattleNet servers 4000km away! (on 50mbit VDSL2, Cisco 1942ISR, 3750X-48P switch, Krone Panel+Cables).
3. I'm going to just pretend with your extensive knowledge of networking that you didn't just make the extremely rookie/basic mistake of giving a transport layer protocol the same relevance as an internet protocol? you do understand that the transport layer works on TOP of Layer 2 right? the route chosen isn't done via Layer 3!

Here i was excited that some beat elon musk in breaking physics and breaking the speed of light. Imagine the implications that this knowledge would give.

Mirelurk

Given the lack of response from ZOS over such a long time, there's pretty much only one thing to do now ...

https://imgur.com/VlFTQlp

https://imgur.com/DVrjVTz

https://imgur.com/OsrnqEV

Mirelurk

Here's the text I sent their esocsvip@mail.bethesda.net address ...

---

I have loved this game since Beta, but you have consistently ignored the concerns of the Australian playerbase the whole time.

The latest kick in the guts has been your complete refusal to even address the fact that switching to using an Akamai DDOS service has absolutely screwed people from Oceania.

https://forums.elderscrollsonline.com/en/discussion/439549/oceanic-lag-now-300-400-ms-even-with-a-vpn-was-250-300/p1

This thread has more than 1200 posts and counting ... with many well documented examples of our traffic going completely the wrong way around the world ... giving us unplayable lag ... and and still no response from ZOS.

We know you have been watching the thread because moderators have edited it, but you still refuse to actually address the issue.

We accept the lag caused by physics, but not from bad management decisions.

Anyway, good luck with the game. I would still love to play it if I could, but your disdain means I can't give you dollars to continue the abuse.

not4us

Looks like they actually read my last reply (took them 3 days to do so!) and they are escalating it to the developers. Not sure if that' the right people to fix this but at the very least we'll be heard.

The Elder Scrolls Online Team message: 08/28/2019 02:24 PM

Greetings,
Thank you for the follow up reply. I have passed on what information you have provided over to our developers to review and investigate a potential cause. Should a cause be found an update to the game to address it.
In this situation the only thing we can recommend is to keep an eye out for information on future updates and what they address as that information is released.
Warm regards,
Brian
The Elder Scrolls Online Support

lokulin

Mirelurk wrote: »

Given the lack of response from ZOS over such a long time, there's pretty much only one thing to do now ...

https://imgur.com/VlFTQlp

https://imgur.com/DVrjVTz

https://imgur.com/OsrnqEV

Yep. I log in maybe once a week now just to see if there is an improvement. I think I'm at the point now tho where I just uninstall and move on. More important things in life to do, but still disappointed in the response.

hamgatan

Mirelurk wrote: »

Anyway, good luck with the game. I would still love to play it if I could, but your disdain means I can't give you dollars to continue the abuse.

whilst i really appreciate your passion, and our join date only being one day apart... i gave up years ago expecting anything out of Zeni so my expectations are low now. As noble as being a martyr might seem, they just have zero $%&*$ given to our experience, so i don't bother losing my $#%& at them anymore.

the problem is, this isn't just a Zeni thing (Adobe, another classic example) - this is now a hard-rooted culture in the way in which American companies do business. Commonsense has gone the way of the Dodo and everything is now a systematic black and white manuscript. There aren't any grey areas anymore. Every T crossed, Every I dotted. I don't know if that's out of fear of being sued constantly that has propagated that kind of culture in the American business place, but the fact is - this is how it is. You can choose not to give them your money, so can I, so can the rest of Australia.. but that won't change a toxic corporate culture that exists at a much much higher level.

a culture, that doesn't take ownership of problems, as that implies liability of those problems.

customer relationships are gone. they cost money to maintain. there is only maximising returns to shareholders in this day and age, which in turn maximises bonuses to corporate executives. it is in their own best interests to reduce costs as much as possible to line their own pockets.. and with a game like this - it's more profitable to attract new players, than it is to retain loyal ones. don't take it all too seriously mate.. at the end of the day the higher your expectations the more disappointment you will have.

Voltranox

With these big bloated companies that give garbage customer service, one of the things I find irrationally infuriating is the pleasant manner with which they fob off your legitimate concerns. Telling you "Thank you for your continued interest and support!" and "have a nice day!" while screwing with you just seems extremely rude and dismissive.

I'm a solo graphic designer, and this morning one of my clients contacted me with problems with a recent printing run. I was straight onto it as a matter of urgency. My business reputation is on the line, and this loyal customer needs something for an event they're having. I have responded quickly and have reassured them that I am urgently working on a fix for them and will keep in contact. I won't let the problem slip through the cracks - I will keep onto it until it IS FIXED.

Can you even imagine, if I said something like...I don't see any problem. The problem must be with you. Did you know that you can go somewhere else if you are having problems? Have a nice day!
I would never get business from them again...and they would probably warn others not to do business with me.

SathuDuwa

we got an update today about an OCE server!

[

Source

/s

not4us

SathuDuwa wrote: »

we got an update today about an OCE server!

OCE servers are not what we are asking fro as that is not going to happen.
We just want them to fix the CURRENT connection to their servers.

SweepsAllClowns

not4us wrote: »

OCE servers are not what we are asking fro as that is not going to happen.
We just want them to fix the CURRENT connection to their servers.

It's much easier to live in some possible illusion in the future, next update, next patch, next year and so on. Also everyone should remember that there's no magical button to fix these things suddenly over night, this is exactly the reason why these same problems will be around next year after updates 24, 25 and 26. Then it's back to creating new plans for the future improvements, not now, but when, well then...soon...repeat...

LordGavus

SweepsAllClowns wrote: »

not4us wrote: »

OCE servers are not what we are asking fro as that is not going to happen.
We just want them to fix the CURRENT connection to their servers.

It's much easier to live in some possible illusion in the future, next update, next patch, next year and so on. Also everyone should remember that there's no magical button to fix these things suddenly over night, this is exactly the reason why these same problems will be around next year after updates 24, 25 and 26. Then it's back to creating new plans for the future improvements, not now, but when, well then...soon...repeat...

The thing is, they pushed a button overnight creating the current lag issue. One day I'm at 300 the next day I'm at 450.
Something happened over night.
But that was over a month and still nothing, so i dont expect anything to change soon.

SweepsAllClowns

LordGavus wrote: »

The thing is, they pushed a button overnight creating the current lag issue. One day I'm at 300 the next day I'm at 450.
Something happened over night.
But that was over a month and still nothing, so i dont expect anything to change soon.

Then I guess this mystical magical button I notice mentioned sometimes only works one way, must admit my EU account got stuck just like some magical button was pressed when I logged in after Wrathstone download about half year ago, at least all the lag disappeared when I can't play at all.

Rylisin

I don't care if i get dinged for this, have a low-effort meme that's worthy of their constant low-effort responses on facebook.

TheRealPotoroo

SathuDuwa wrote: »

we got an update today about an OCE server!

[

Source

/s

ZOS said no OCE server back in May. But that's not the issue here. The issue here is Akamai, negligently routing our traffic via Hong Kong and worse, and ZOS's refusal to make them fix it.

Coggo

Wow, that Facebook thread has turned into a dumpster fire. Shame, ZOS didn't engage with the constructive and civil feedback on the thread first.

Vapirko

It’s something to do with servers calculations which adds anywhere from 80-200ms onto the RTT. I use Mudfish and RTT graph says 230-245. In game RTT is anywhere from 310-400+. Also spikes show up in the game that do not register on Mudfish’a RTT graph. So there’s definitely something going on in that respect. Idk is it just me or does that seem like an abnormally long time for the calculations or whatever?

ccfeeling

ARE THERE ANY PLANS TO CREATE AUSTRAILIAN / NEW ZEALAND SERVERS FOR THE ELDER SCROLLS ONLINE?

Over the years, our Australian and New Zealand players have asked us about the possibility of a local ESO megaserver for that territory. We understand why there is a desire for local servers, and we wanted to offer an explanation as to why this is something we have not done and are not planning to do.

ESO megaservers are designed for a far larger playing population than is available in most single-territory areas. So, if we established an ANZ-specific megaserver, the game would have an emptier atmosphere than the game you’ve come to know and love. While group content such as world bosses, dungeons, Battlegrounds, and Cyrodill would still technically be playable, the megaserver’s overall player population would not be large enough to make for a good game experience. The player experience with systems that require a larger server population, such as the Activity Finder or in-game economy, would be less than ideal. We designed the game to host a large number of players, adventuring either together or alone across a combined number of real-world territories.

We hope this helps provide insight into on our reasoning and dedication to ensuring that all our players have the best possible experience in ESO. Thank you, and may you continue to enjoy your adventures in The Elder Scrolls Online!