Storage boxes eating items and ESO's ingame support system for missing items..

preedb16_ESO2

So that silly storage box ate a bunch of stuff I put in it. Among the items I lost was my Pledge of Mara, the Precursor dummy from the Clockwork quest, about 6 pieces of a dungeon set, and a 5000 crown store Telvanni motif book..
After searching forums after it happened I've found out that the game wipes all Bound items from the storage boxes if you delete a character, ANY character! It doesn't have to be a character that has put the items in the box, or even touched the box at all..

Silly as this bug may be, whats even sillier is when you go to the ingame Help system to make a support ticket for a lost item and this is what you get..


Yes, that's correct, the support system directs you to your inventory to right click the item that you lost, that doesnt exist anymore, and chose the "Get Help" option from the items menu..
Is this a joke? Because I'm not laughing since I lost a €30 crown store motif book to a bug that I KNOW that zenimax knew was there when the patch went live(or shortly after), because @ZOS_GinaBruno replied on the topic of this bug on Feb 12 at 4:38PM, stating that they will have a fix for it in the first incremental patch(first patch after 3.3.5 went live).

I wonder how they prioritize bugs, clearly they must have alot of spare time in the next couple of days/weeks to handle all the item lost support requests coming their way. I'd love to see them try the "I'm sorry we do not return missing items" on me after that bug ate a €30 crown store item. Wonder how paypal would deal with that refund claim(I bought 5500 crown pack to buy that motif book with on the same day and paid through paypal)

vyndral13preub18_ESO

Maybe it is just their way of weeding out the fake claims! If they did this, they are lying sort of thing!

Anyway hope ya get your stuff back.

Taylor_MB

That's [snip]

Good luck.

[edited for profanity bypass]

altemriel

this has to be hotfixed and all the lost items returned!!!

Slurg

ZOS should restore the impacted accounts to pre-deletion and then give them a free character slot for their trouble. How many of the people impacted were only deleting a character to make room for a new character to get the new level up rewards anyway?

preedb16_ESO2

Slurg wrote: »

ZOS should restore the impacted accounts to pre-deletion and then give them a free character slot for their trouble. How many of the people impacted were only deleting a character to make room for a new character to get the new level up rewards anyway?

Probably alot, like me.. And doing a rollback a day or 3 later is not great either since alot of people will probably have done the new dungeons, or leveled up that new character for the new leveling rewards, some perhaps even all the way to 50 already, maybe invested in crown store exp scrolls etc to do it aswell..

Slurg

preedb16_ESO2 wrote: »

Slurg wrote: »

ZOS should restore the impacted accounts to pre-deletion and then give them a free character slot for their trouble. How many of the people impacted were only deleting a character to make room for a new character to get the new level up rewards anyway?

Probably alot, like me.. And doing a rollback a day or 3 later is not great either since alot of people will probably have done the new dungeons, or leveled up that new character for the new leveling rewards, some perhaps even all the way to 50 already, maybe invested in crown store exp scrolls etc to do it aswell..

I can’t imagine continuing to play and pay even more money on an account that’s all messed up, with no solution in sight, but I’m probably in the minority there.

Whatever they do, the longer they wait to fix it, the worse it’s going to be.

phileunderx2

I ran into the same problem no way to list what i lost. Zos customer support is bad I submitted a ticket on the general help section but that will probably never get looked at. I actually do have a vid of the character I deleted and me going through some of her gear from October but I do not know how to send it to the correct people so that it will actually get looked at.

TruthSeeker

preedb16_ESO2 wrote: »

Yes, that's correct, the support system directs you to your inventory to right click the item that you lost, that doesnt exist anymore, and chose the "Get Help" option from the items menu..

I agree with you totally that this past of the "Help" section is not fit for purpose.

I ran into the same issue myself recently concerning missing lorebooks. I was eventually able to convey my problem to ZOS but it was an unnecessarily tedious and protracted business.

Your problems make mine look miniscule. I really hope that this is resolved for you soon.

Personally, I have found that ZOS are mostly helpful once you manage to establish contact. If they were only able to make this a more intuitive and user friendly process (followed by a rapid reassurance that assistance was on its way), I believe that an absence of the frustration often felt by their client base (players) would be beneficial to everyone.

AchlysNox

Has this been fixed yet? Or do the boxes still eat your gear?

Tomg999

There's another thread about the boxes eating all bound items when you delete a character, which of course, is probably a very common thing this week to have a mule dump their stuff in the box and then be deleted to free up a char slot.

Jerdeh

Well, same thing happened to me today. Lost almost all of my Maelstrom and Asylum weapons. Inventory Insight mod still shows that they are in the storage chests. But the chest itself shows nothing. Hope ZOS will fix this soon.

jaye63

WarriorKeKe wrote: »

Well, same thing happened to me today. Lost almost all of my Maelstrom and Asylum weapons. Inventory Insight mod still shows that they are in the storage chests. But the chest itself shows nothing. Hope ZOS will fix this soon.

Get a screen shot of that inventory insight. It will help you more than you know!

DarcyMardin

I got one storage box from leveling a character to 18, but I’m afraid to put anything in it. Has ZOS said anything about how this is going to be resolved?

ADarklore

DarcyMardin wrote: »

I got one storage box from leveling a character to 18, but I’m afraid to put anything in it. Has ZOS said anything about how this is going to be resolved?

They said it will be fixed in the next incremental patch... until then... log into a character you plan to keep BEFORE deleting the other. It appears the only time things disappear are when you delete the character you last logged into the game with.

zaria

jaye63 wrote: »

WarriorKeKe wrote: »

Well, same thing happened to me today. Lost almost all of my Maelstrom and Asylum weapons. Inventory Insight mod still shows that they are in the storage chests. But the chest itself shows nothing. Hope ZOS will fix this soon.

Get a screen shot of that inventory insight. It will help you more than you know!

This, guess vMA weapons lost will be an common complain from players not done vMA.

On the other hand obvious first response would be to disable delete character, its already an limit so setting it to zero would be easy.

But yes skill level is very low,

bloodthirstyvampire

Just use issue report character that will solve it

Jerdeh

zaria wrote: »

jaye63 wrote: »

WarriorKeKe wrote: »

Well, same thing happened to me today. Lost almost all of my Maelstrom and Asylum weapons. Inventory Insight mod still shows that they are in the storage chests. But the chest itself shows nothing. Hope ZOS will fix this soon.

Get a screen shot of that inventory insight. It will help you more than you know!

This, guess vMA weapons lost will be an common complain from players not done vMA.

On the other hand obvious first response would be to disable delete character, its already an limit so setting it to zero would be easy.

But yes skill level is very low,

Jerdeh

WarriorKeKe wrote: »

zaria wrote: »

jaye63 wrote: »

WarriorKeKe wrote: »

Well, same thing happened to me today. Lost almost all of my Maelstrom and Asylum weapons. Inventory Insight mod still shows that they are in the storage chests. But the chest itself shows nothing. Hope ZOS will fix this soon.

Get a screen shot of that inventory insight. It will help you more than you know!

This, guess vMA weapons lost will be an common complain from players not done vMA.

On the other hand obvious first response would be to disable delete character, its already an limit so setting it to zero would be easy.

But yes skill level is very low,

And here is a picture when I go to see my stuff in storage container.

HairyFairy

I just came across this issue as well....30 monster set pieces gone!

ZOS_Edward

Hey everyone!

We are aware of this issue and the team already has a fix ready to deploy with Monday's incremental patch as confirmed in this thread.

If you run into any other issues after the patch, please let us know!

Cpt_Teemo

Slurg wrote: »

ZOS should restore the impacted accounts to pre-deletion and then give them a free character slot for their trouble. How many of the people impacted were only deleting a character to make room for a new character to get the new level up rewards anyway?

they would have to give everyone a free character slot then as well

Supertoy31

UP

because we want our stuff back

Iarao

ADarklore wrote: »

DarcyMardin wrote: »

I got one storage box from leveling a character to 18, but I’m afraid to put anything in it. Has ZOS said anything about how this is going to be resolved?

They said it will be fixed in the next incremental patch... until then... log into a character you plan to keep BEFORE deleting the other. It appears the only time things disappear are when you delete the character you last logged into the game with.

this is not true. some of my boxes give the wrong count. like 29/30 and i count only 26 items in there. all motifs so i have no clue as to if i missing anything. i didnt delete any characters. sometimes i have to do a reloadui in order to see more items in the boxes. i have tried using no addons.

Dragonnord

I thought Necro was going to be released with Elsweyr.
 

BuddyAces

Arise chicken!

Colecovision

BuddyAces wrote: »

Arise chicken!

Billy witch doctor rules

DenMoria

Sooo...

I guess the solution is to NEVER delete another character and just keep buying slots?

Very sneaky ZoS! Very sneaky!