Maintenance for the week of January 6:
• PC/Mac: No maintenance – January 6
• NA megaservers for maintenance – January 8, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – January 8, 9:00 UTC (4:00AM EST) - 13:00 UTC (8:00AM EST)

@ZOS: Compensation to ESO+ for unexpected maintenances

  • SilverWF
    SilverWF
    ✭✭✭✭✭
    Yes - I want a 1 day of ESO+ for unexpected maintenances
    down for a number of days
    then
    ....
    ....
    ....
    perhaps
    Perfect customer :D

    Is there anything that stops you from shopping while servers are ON, btw?
    Belidos wrote: »
    Yes! I want to be compensated my 1.38 cents per hour for unexpected downtime !!!!!!!! O.o
    Then, you would need to choose 2nd option sir :D
    Edited by SilverWF on June 20, 2017 12:10PM
    • PC EU. Ebonheart Pact. CP 1k+
    • YouTube: All ESO disguises (2014)
    • EU players are humans too! We want our maintenances in the least pop time (at deep night) and not lasted for several hours!
    • Animation canceR - is true PvP cancer! When you can't see which actions your opponent do - you can't react properly on them!
  • Rev Rielle
    Rev Rielle
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    SilverWF wrote: »
    Rev Rielle wrote: »
    Honestly. Go an play a single-player game. You're playing the wrong genre of game to expect anything like this. And what is worse, what you've written is demanding and a bigoted, that much is objectively clear.

    The opening post is a waste of zeros and ones to be frank, and I could not disagree with you more. Updates and maintenance are there to improve/maintain the game we all enjoy to play. Taking offense and wanting compensation for such show such selfish naivety.

    The only offense here is from you and ppl like you.

    And do you know how we here in Russia answering on 'advices' like this? Don't say me what to do and I wouldn't say you where to go.
    I hope you would understand it right :D
    ZoS already compensates you.

    For every hour you cannot play the game, ZoS gives you one hour to do whatever else you would like. They don't even charge extra for it!

    They don't own my life, sorry.
    Try harder next time
    :D
    Your response - or lack there of - only confirms what myself and others have said about this topic of 'I'm put out so I want something in return'.

    The fact you bring patriarchal prejudice into the discussion as some sort of poor attempt at humour to defect away from actually having to engage in the issues and counter views raised only adds further evidence that really there is no substance or thought behind the opening post. It exposes it as just an effort to be 'cool', a 'provocateur', or 'troll' or what have you.

    Remember that's not necessarily you, just your post. But we are defined by our actions.
    If you can be anything, be kind.
  • Insandros
    Insandros
    ✭✭✭✭
    Not - I'm fine without any compensations
    BTW here i am again with another post, for those asking compensation here's a little something. FRee Crate?

    Based on a month, more likely 30 days, that is 720 hours, ESO + is more or less $15 US/month, if i divide $15 by 720 hours it gives me more likely a 0.02 cents per hour it cost us, so in other words for a 8 hours downtine, you want a 17 cents refund? Cool, you can buy yourselves some candies to chew on while waiting :P So would it make sens to ask as some ask, a free crate, which is about 400 crowns, for something worth 16 cents? If there is a maintenance per week,s that gives us about 64 cents, not even a dollar.. come on. But i agree your frustration, with that refund it's not even enough to pay the bus to enjoy the outside while waiting. :)

    EDIT: My math is wrong, but you get the point :P
    Edited by Insandros on June 20, 2017 12:14PM
  • idk
    idk
    ✭✭✭✭✭
    ✭✭✭✭✭
    Would OP Prefer Zos not do maintenance when it is felt needed? Leave a glitch players are taking advantage of or players being locked out of the game? Both of those have been reasons for previous maintenance.
  • SilverWF
    SilverWF
    ✭✭✭✭✭
    Yes - I want a 1 day of ESO+ for unexpected maintenances
    Insandros wrote: »
    Based on a month, more likely 30 days, that is 720 hours, ESO + is more or less $15 US/month, if i divide $15 by 720 hours it gives me more likely a 0.02 cents per hour it cost us, so in other words for a 8 hours downtine, you want a 17 cents refund?

    It sounds like you wanna suggest a hour-based subscription here. I'm up for it! :D
    It would save a tons of money, because I would pay for a 4 hours per day, not for 24 hours.
    But, probably, ZOS wouldn't happy with it.
    Or you just can't in math...
    • PC EU. Ebonheart Pact. CP 1k+
    • YouTube: All ESO disguises (2014)
    • EU players are humans too! We want our maintenances in the least pop time (at deep night) and not lasted for several hours!
    • Animation canceR - is true PvP cancer! When you can't see which actions your opponent do - you can't react properly on them!
  • Chickenstein
    Chickenstein
    ✭✭✭✭
    Not - I'm fine without any compensations
    While I'm fine with the "no compensation" option although largely affected (as this is my main available playtime), I'm kinda mildly appalled about how people try to belittle a clearly legitimate request.

    This is not about a legal obligation, so stop quoting the TOS (or are you a lawyer on top of a white knight), this is not about what you judge is a "legitimate" time to do maintenance (I especially like that each of those opposed is making his playtime the "norm"), this is not even about a regular maintenance as is (which is, truth to be told, often with less-than-desired results - fix one thing, break an other), but about "irregular" maintenances (like today, or those extending the regular times by quite a bit).

    Stop comparing to other MMOs. These are customers of THIS particular MMO and they're dissatisfied with Zenimax' service and it's not you to decide if that's a legit reason or not. In case of this poll, just answer it and of course, state your opinion, but cut that passive agressiveness please. If anything, take note that at the point of this writing, more than half expected some sort of compensation, even though some (like me) are clearly not too happy with it, but don't think that it should end in that.

    Also stop saying "take it or leave it". If we got only players with that kind of attitude we would have a terrible, terrible game as no improvement would take place ever.

    My favourite compensation, by the way, would be a bug-free game, which somehow seems an unreachable goal, even if they did daily maintenance.
    Orc Harvester: It's about picking flowers and smashing things
  • raviour
    raviour
    ✭✭✭✭
    Yes - I want another type of compensation
    FREE BEER PLEASE !!!!!
  • Vipstaakki
    Vipstaakki
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    SilverWF wrote: »
    Vipstaakki wrote: »
    No. You cannot have my stuff. You have to satisfy your greed for possessions elsewhere.

    Predictable, no-a-greed sir :D

    Then why did you ask?
  • SilverWF
    SilverWF
    ✭✭✭✭✭
    Yes - I want a 1 day of ESO+ for unexpected maintenances
    Finally, some "NO" who can read ;)
    My favourite compensation, by the way, would be a bug-free game.
    Mine too, but since in never happens for the past 3 years - let's think about something else :D
    • PC EU. Ebonheart Pact. CP 1k+
    • YouTube: All ESO disguises (2014)
    • EU players are humans too! We want our maintenances in the least pop time (at deep night) and not lasted for several hours!
    • Animation canceR - is true PvP cancer! When you can't see which actions your opponent do - you can't react properly on them!
  • idk
    idk
    ✭✭✭✭✭
    ✭✭✭✭✭
    SilverWF wrote: »
    Insandros wrote: »
    Based on a month, more likely 30 days, that is 720 hours, ESO + is more or less $15 US/month, if i divide $15 by 720 hours it gives me more likely a 0.02 cents per hour it cost us, so in other words for a 8 hours downtine, you want a 17 cents refund?

    It sounds like you wanna suggest a hour-based subscription here. I'm up for it! :D
    It would save a tons of money, because I would pay for a 4 hours per day, not for 24 hours.
    But, probably, ZOS wouldn't happy with it.
    Or you just can't in math...

    No. He is suggesting based on the servers being available, not the player being available. It appears that is what you mean in the comment since the servers are up far more than 4 hours in a day, even on days maintenance is performed.

    We all agreed to this maintenance. iirc it is a fairly straight forward part of the agreement we accepted.
  • SilverWF
    SilverWF
    ✭✭✭✭✭
    Yes - I want a 1 day of ESO+ for unexpected maintenances
    SilverWF wrote: »
    Insandros wrote: »
    Based on a month, more likely 30 days, that is 720 hours, ESO + is more or less $15 US/month, if i divide $15 by 720 hours it gives me more likely a 0.02 cents per hour it cost us, so in other words for a 8 hours downtine, you want a 17 cents refund?

    It sounds like you wanna suggest a hour-based subscription here. I'm up for it! :D
    It would save a tons of money, because I would pay for a 4 hours per day, not for 24 hours.
    But, probably, ZOS wouldn't happy with it.
    Or you just can't in math...

    No. He is suggesting based on the servers being available, not the player being available. It appears that is what you mean in the comment since the servers are up far more than 4 hours in a day, even on days maintenance is performed.

    We all agreed to this maintenance. iirc it is a fairly straight forward part of the agreement we accepted.

    Read Chickenstein's post please. You wouldn't understand in in the 1st time, so, please, read it again... and again..

    And if there were a hour-based sub - then this thread wouldn't happen too. And a maintenances were a pretty short... How do you think - why?
    Edited by SilverWF on June 20, 2017 12:22PM
    • PC EU. Ebonheart Pact. CP 1k+
    • YouTube: All ESO disguises (2014)
    • EU players are humans too! We want our maintenances in the least pop time (at deep night) and not lasted for several hours!
    • Animation canceR - is true PvP cancer! When you can't see which actions your opponent do - you can't react properly on them!
  • raviour
    raviour
    ✭✭✭✭
    Yes - I want another type of compensation
    but they are wasting my beer by forcing me to troll on forums not /zone chat, beer is the only compensation necessary
  • Insandros
    Insandros
    ✭✭✭✭
    Not - I'm fine without any compensations
    SilverWF wrote: »
    Insandros wrote: »
    Based on a month, more likely 30 days, that is 720 hours, ESO + is more or less $15 US/month, if i divide $15 by 720 hours it gives me more likely a 0.02 cents per hour it cost us, so in other words for a 8 hours downtine, you want a 17 cents refund?

    It sounds like you wanna suggest a hour-based subscription here. I'm up for it! :D
    It would save a tons of money, because I would pay for a 4 hours per day, not for 24 hours.
    But, probably, ZOS wouldn't happy with it.
    Or you just can't in math...

    nope jman, ust telling that some are crying for 16 cents and ask for a $5 compensation. :) I'm totaly against compensation, that's part of the process, it's like i would charge the gouvernment for doing road constructiona nd repair, for the time i''m stucked in the traffic ans wasting up my gaz :)
  • Insandros
    Insandros
    ✭✭✭✭
    Not - I'm fine without any compensations
    raviour wrote: »
    but they are wasting my beer by forcing me to troll on forums not /zone chat, beer is the only compensation necessary

    ok that one deserved my smile :)
  • Turelus
    Turelus
    ✭✭✭✭✭
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    Isn't the server up now? Why y'all still arguing on the forums?

    (and because I know one of you will try to be smart, I am not at a PC which has the game client, nor can I install it here).
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Belidos
    Belidos
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    Read Chickenstein's post please. You wouldn't understand in in the 1st time, so, please, read it again... and again..

    Yup, you're right, it does change every time you read it, i see where you are getting at, the first time i read it it read as "waah", then i read it again and it read as "waaaagh", and finally reading it again it suddenly read is "waagh waagh"

    .
    .
    .
    .
    .
    .
    .

    Ha ha, just kidding Chickenstein, i kind of agree on the principle you put forth that he or anyone else has a right to complain as a customer and shouldn't be put down for it.

    But i do disagree that we should have, or are entitled to any form of compensation for a few hours downtime.

    Just because those few hours were during the few hours a person plays in, doesn't make the servers down for a day, it's only down for a few hours, all the other hours in the day it is up, the player not being able to play during them hours for whatever reason (ie work, school, sleep, whatever) aren't ZoS problem, they're the players problem.

    Now, if the servers were down solidly for say a week or two, then the player, and all players have a case, but for a few hours downtime it's just comical to ask for compensation.
  • SilverWF
    SilverWF
    ✭✭✭✭✭
    Yes - I want a 1 day of ESO+ for unexpected maintenances
    Insandros wrote: »
    SilverWF wrote: »
    Insandros wrote: »
    Based on a month, more likely 30 days, that is 720 hours, ESO + is more or less $15 US/month, if i divide $15 by 720 hours it gives me more likely a 0.02 cents per hour it cost us, so in other words for a 8 hours downtine, you want a 17 cents refund?

    It sounds like you wanna suggest a hour-based subscription here. I'm up for it! :D
    It would save a tons of money, because I would pay for a 4 hours per day, not for 24 hours.
    But, probably, ZOS wouldn't happy with it.
    Or you just can't in math...

    nope jman, ust telling that some are crying for 16 cents and ask for a $5 compensation. :) I'm totaly against compensation, that's part of the process, it's like i would charge the gouvernment for doing road constructiona nd repair, for the time i''m stucked in the traffic ans wasting up my gaz :)

    Hm, are you playnig 24/7? You need to visit a doctor then. But, I'm sure, that you are not (I hope, at least)
    So, I'm asking a 16cent compensation for a 16cent loss - something is wrong here?
    Turelus wrote: »
    Isn't the server up now? Why y'all still arguing on the forums?

    (and because I know one of you will try to be smart, I am not at a PC which has the game client, nor can I install it here).
    I don't need to try to be smart, are you?
    Anyway, I love your personal attack, keep it up :D
    • PC EU. Ebonheart Pact. CP 1k+
    • YouTube: All ESO disguises (2014)
    • EU players are humans too! We want our maintenances in the least pop time (at deep night) and not lasted for several hours!
    • Animation canceR - is true PvP cancer! When you can't see which actions your opponent do - you can't react properly on them!
  • Lieblingsjunge
    Lieblingsjunge
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    Sux2beU. You're not entitled to any compensation whatsoever. Read your ToS - stop the QQ. Threads like this gets created every single maintenance. Answer is always the same.

    You.are.not.entitled.to.anything. You.dont.matter. Do.not.think.you.ever.matter. /done
    Ignorance is the greatest weapon of tyranny.
    PC - EU.
    Lieblingsjunge(AD) - Racechanged Argonian :< | AR 50 - No double AP or Bleakers involved |
    Sits-On-Cacti(DC) - Problem?
    Fail-With-Tail(AD) - Healing Springs-spammer :<
    Tiny Liebs(EP) - Very Tiny. Also heals.
    Lieblingsmädchen(DC) - Magplar is love.
    The Dominàtrix(AD) - Chains, whip, whip, whip.
    Fluffy Furball Kitten(DC) - Kittycat, meow.
    Your Face(EP) - People make bad jokes about my name =(
    Liebs-With-Trees(AD) - Male argo with a big tail :>

    Officer/Sandwitch of Zerg Squad
    My title: The Maneater, Destroyer of Maneuvers, Bane of Potatoes, she who devours them, The Black Hole, the humorless, first of her name.
  • idk
    idk
    ✭✭✭✭✭
    ✭✭✭✭✭
    SilverWF wrote: »
    SilverWF wrote: »
    Insandros wrote: »
    Based on a month, more likely 30 days, that is 720 hours, ESO + is more or less $15 US/month, if i divide $15 by 720 hours it gives me more likely a 0.02 cents per hour it cost us, so in other words for a 8 hours downtine, you want a 17 cents refund?

    It sounds like you wanna suggest a hour-based subscription here. I'm up for it! :D
    It would save a tons of money, because I would pay for a 4 hours per day, not for 24 hours.
    But, probably, ZOS wouldn't happy with it.
    Or you just can't in math...

    No. He is suggesting based on the servers being available, not the player being available. It appears that is what you mean in the comment since the servers are up far more than 4 hours in a day, even on days maintenance is performed.

    We all agreed to this maintenance. iirc it is a fairly straight forward part of the agreement we accepted.

    Read Chickenstein's post please. You wouldn't understand in in the 1st time, so, please, read it again... and again..

    And if there were a hour-based sub - then this thread wouldn't happen too. And a maintenances were a pretty short... How do you think - why?

    If you are speaking of his rant a few posts before yours on this page, it is just a rant about almost everything he/she find someone could say in disagreement with compensation. Nothing more.

    Of course he could have made a different post somewhere in these multiple pages and as such you need to be specific about which post of his/hers you are speaking of.

    Granted, I realize this thread merely started out of blowing off steam as their is no reasonable reason for Zos to compensate us for maintenance like we have today. Zos has compensated us previously for different reasons we could not access the game, but not for maintaining the game.
  • SilverWF
    SilverWF
    ✭✭✭✭✭
    Yes - I want a 1 day of ESO+ for unexpected maintenances
    Sux2beU. You're not entitled to any compensation whatsoever. Read your ToS - stop the QQ. Threads like this gets created every single maintenance. Answer is always the same.

    You.are.not.entitled.to.anything. You.dont.matter. Do.not.think.you.ever.matter. /done

    Are.you.their.lawer.or.just.a.free.forums.white.knight?

    What else you can do for free btw?
    • PC EU. Ebonheart Pact. CP 1k+
    • YouTube: All ESO disguises (2014)
    • EU players are humans too! We want our maintenances in the least pop time (at deep night) and not lasted for several hours!
    • Animation canceR - is true PvP cancer! When you can't see which actions your opponent do - you can't react properly on them!
  • theher0not
    theher0not
    ✭✭✭✭✭
    I am not ESO+ but IMHO they should get compensated.


    If this was a 1 time thing I wouldn't have a problem with it, but we get extended maintmances during peak hours almost every week, and that is a problem.
    Edited by theher0not on June 20, 2017 12:39PM
  • Turelus
    Turelus
    ✭✭✭✭✭
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    SilverWF wrote: »
    Turelus wrote: »
    Isn't the server up now? Why y'all still arguing on the forums?

    (and because I know one of you will try to be smart, I am not at a PC which has the game client, nor can I install it here).
    I don't need to try to be smart, are you?
    Anyway, I love your personal attack, keep it up :D
    Personal attack? I don't think you quite understand personal attacks if you're taking "y'all" an address that means "you all" and multiple people as personal.

    As for an attack, pretty sure I have not attacked anyone in this thread or any others. I have been blunt, debated and critical, sometimes sarcastic and mocking but never outright personally attacked someone.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Nermy
    Nermy
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    Jimmy wrote: »
    @OP: You need to go back and read the "Terms of Service" and "Terms of Use" agreement you accepted when you started playing ESO. You will see maintenance times are included in those terms and compensation will not be given for it and YOU agreed to it by accepting (electronically signing) those terms.

    You did read it all right?

    Oh, the lawyers have turned up!

    Tbh fair OP, you just got pwned!! :p
    @Nermy
    Ex-Leader of The Wabbajack [EU EP PvP guild - Now stood down from active duty]
    BLOOD FOR THE PACT!!!

    Nermden - EP Warden, Nerm-in'a'tor - EP Dragon Knight, N'erm - EP Sorcerer, D'arkness - EP Nightblade, Nermy - EP Templar

    “Always forgive your enemies; nothing annoys them so much.” ― Oscar Wilde

    "An Army is a team; lives, sleeps, eats, fights as a team. This individual heroic stuff is a lot of crap." -General George S. Patton
  • Shardan4968
    Shardan4968
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    SilverWF wrote: »
    Are.you.their.lawer.or.just.a.free.forums.white.knight?

    What else you can do for free btw?

    Why are still here? Maintenance is ended. Looks like you don't even care, just making this stupid sh*tstorm to complain how "usasians" are discriminating and treating you like "second kind of human". Pathetic.
    PC/EU
  • Lieblingsjunge
    Lieblingsjunge
    ✭✭✭✭✭
    Not - I'm fine without any compensations
    SilverWF wrote: »
    Sux2beU. You're not entitled to any compensation whatsoever. Read your ToS - stop the QQ. Threads like this gets created every single maintenance. Answer is always the same.

    You.are.not.entitled.to.anything. You.dont.matter. Do.not.think.you.ever.matter. /done

    Are.you.their.lawer.or.just.a.free.forums.white.knight?

    What else you can do for free btw?

    Just because I know what I agreed to - doesn't make me a lawyer. It just means that I don't agree / accept every EULA/ToS there is until I know I ain't getting myself into something I don't want to. For all you know, since you obviously didn't read it: ZoS could say that they will gather all your personal information and sell it to a third-party website / mailinglist for the sake of profiled advertisement. These are the kind of things I ain't getting myself into, hence why I also read the legal documents I agree to.

    What else I do for free? Lot of things. Including telling people that they're lazy when they do not read what they agree to. Oh - and I also make food. If you're on PC/EU I'll happily send you a "Princess' Delight". Best cake - and I make it for free!
    Ignorance is the greatest weapon of tyranny.
    PC - EU.
    Lieblingsjunge(AD) - Racechanged Argonian :< | AR 50 - No double AP or Bleakers involved |
    Sits-On-Cacti(DC) - Problem?
    Fail-With-Tail(AD) - Healing Springs-spammer :<
    Tiny Liebs(EP) - Very Tiny. Also heals.
    Lieblingsmädchen(DC) - Magplar is love.
    The Dominàtrix(AD) - Chains, whip, whip, whip.
    Fluffy Furball Kitten(DC) - Kittycat, meow.
    Your Face(EP) - People make bad jokes about my name =(
    Liebs-With-Trees(AD) - Male argo with a big tail :>

    Officer/Sandwitch of Zerg Squad
    My title: The Maneater, Destroyer of Maneuvers, Bane of Potatoes, she who devours them, The Black Hole, the humorless, first of her name.
  • SilverWF
    SilverWF
    ✭✭✭✭✭
    Yes - I want a 1 day of ESO+ for unexpected maintenances
    Why are still here?
    To read your posts obv.
    Just because I know what I agreed to - doesn't make me a lawyer.
    Not, but agressive manner in your posts does.

    Also, as soon as you are their lawyer, where it is stated that we can't even discuss this? :D
    • PC EU. Ebonheart Pact. CP 1k+
    • YouTube: All ESO disguises (2014)
    • EU players are humans too! We want our maintenances in the least pop time (at deep night) and not lasted for several hours!
    • Animation canceR - is true PvP cancer! When you can't see which actions your opponent do - you can't react properly on them!
  • ZOS_Ragnar
    ZOS_Ragnar
    admin
    We have closed this thread as it has gotten out of hand. Please keep your posts civil and constructive in the future.
    The Elder Scrolls Online - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.