@ZOS: Compensation to ESO+ for unexpected maintenances

Bobby_V_Rockit · June 2017

Yes - I want another type of compensation

Oh, I'll agree to anything for free dwemer crates lol

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

Insandros wrote: »

Have you tried to send one of those kinda email/poll to your Electric Company for refund for power failure

When this happens, I would call to them and they are always would say me the exact time for this works (not "when it happens - then it happens" like here), and also a reason for it.
And if unexpected power loss would cause any malfunction in my electric stuff (computer, TV, refrigerator etc) I would send them a refund order.
And they will refund.

And this is not my dreams - this is my own experience.

That damn totalitarian Russia - they have everything wrong there

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

TheeDopestDope wrote: »

If they want to be nice they could do something for us

That's a point man, that's a point...

TheeDopestDope · June 2017

Not - I'm fine without any compensations

Just another thread made by some one looking for hand outs. lul

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

TheeDopestDope wrote: »

Just another thread made by some one looking for hand outs. lul

Keep server working 24/7 and I'll barely visit a forums at all, that's true

Insandros · June 2017

Not - I'm fine without any compensations

SilverWF wrote: »

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday morning (EST)

Pretty funny, that usanians thinks, that only USA and one time-zone exists

Here's a link to ZoS, click contact us, and read the adress, where is it? Ah US, doest it make sens it uses NA time zone? ah, yes.

http://www.zenimaxonline.com/

Nermy · June 2017

Not - I'm fine without any compensations

SilverWF wrote: »

Hi, dear ZOS!
I don't ask you what you are doing in this hours, I don't ask you why it's going so long (4hr normally every week... in 2017, yeah), I don't ask you why it can't be done in the night hours separately for NA and EU (starts from 4:00 EDT / UTC and finishes at 8:00 EDT / UTC).
But.
As an ESO+ member I want an extra day of ESO+ for every unexpected maintenance or weekly maintenance, that lasts too long.

Just a little reminder:
April 24-25 2017 - 12 hour maintenance. Patch notes would break your mind, open carefully!
May 2 2017 - again 12-hour maintenance. Patch notes are amazing again.
May 30 2017 - about 8 hours
June 4 2017 - about 6 hours
June 20 2017 - just unexpected maintenance, yesterday was a weekly one, what is so crazy happened, that can't wait until next weekly?

More explanation:
Usual player have 4-5 hours to play. If in this hours are maintenance happens (unexpected one, that he wouldn't able to predict and adapt his free-time to it) - player just can't move his play window to another (late) time. And, basically a day of ESO+ would lost. If you would add a day of ESO+ - noone would play 24-hours of that added day - it's still will be 4-5 hours.
Nothing bad here, this is a common behavior of the any solid company to it's customers.

And here is a little (biased, for sure) poll. Obviously, it is for ESO+ members. Free members - be happy, that you are playing for free.

Stop being a t i t. You pay them for a service, you'd complain if that service was not up to scratch, wouldn't you?

eklhaftb16_ESO · June 2017

This isn't about "entitlement", this is really a rather standard part of customer relationships. "Sorry we screwed up, here's a little something for your patience." Nothing big, just a goodwill gesture to keep the customers happy. A little old-school courtesy. It goes a long way to instil loyalty, which in turn helps the customer retention.
If my local corner-shop butcher can afford to act like that, surely a multi-million business can, too. Especially since any compensation they would provide is gonna be intangible, conjured out of thin air with next-to-zero costs on their side.

About that butcher, it was like this: he screwed up my preorder, and to apologize he gave me a nice discount (essentially, beef steaks for the price of pork legs). Which in turn made me so happy that I ended up spending twice as much as usual and buying stuff I wouldn't otherwise buy.
Of course, he didn't have to do that. He could've approached the whole thing in a ZOS way - by shrugging and saying "Happens. We're working on it, come back tomorrow, it might be ready." Which may work great if you want to get rid of your customers, but not so great if you're trying to keep them.

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

Insandros wrote: »

SilverWF wrote: »

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday morning (EST)

Pretty funny, that usanians thinks, that only USA and one time-zone exists

Here's a link to ZoS, click contact us, and read the adress, where is it? Ah US, doest it make sens it uses NA time zone? ah, yes.

http://www.zenimaxonline.com/

Oh, finally you have figured out how quoting working here

I'm pretty sure, that ZOS knows about time-zones well, unlike most 'happy' posters here

Rev Rielle · June 2017

Not - I'm fine without any compensations

Honestly. Go an play a single-player game. You're playing the wrong genre of game to expect anything like this. And what is worse, what you've written is demanding and a bigoted, that much is objectively clear.

The opening post is a waste of zeros and ones to be frank, and I could not disagree with you more. Updates and maintenance are there to improve/maintain the game we all enjoy to play. Taking offense and wanting compensation for such show such selfish naivety.

Insandros · June 2017

Not - I'm fine without any compensations

SilverWF wrote: »

Hippie4927 wrote: »

SilverWF wrote: »

Rhoric wrote: »

as this is scheduled maintenance you are out of luck.

Today's one was scheduled? Really? When? Today?
12-hour maintenance was scheduled? Really? When? After 11 hours of that maintenance has gone?

Today's maintenance was announced yesterday.

I didn't seen it yesterday in my time-zone.
Honestly, I didn't checked forums exactly at 23:59, so...

There even was a message on your launcher for the passed over 18 hours

Elloa · June 2017

Not - I'm fine without any compensations

I guess because I've known the time in MMORPG where maintenance could last several days, I really don't mind when the maintenance here last longer than planned.

They do what they can, problems happens. I've no frustration related to maintenance.

Now, I'm not against a little compensation, but I don't mind either way, and I'd not ask for it

Merlin13KAGL · June 2017

ZoS already compensates you.

For every hour you cannot play the game, ZoS gives you one hour to do whatever else you would like. They don't even charge extra for it!

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

Rev Rielle wrote: »

Honestly. Go an play a single-player game. You're playing the wrong genre of game to expect anything like this. And what is worse, what you've written is demanding and a bigoted, that much is objectively clear.

The opening post is a waste of zeros and ones to be frank, and I could not disagree with you more. Updates and maintenance are there to improve/maintain the game we all enjoy to play. Taking offense and wanting compensation for such show such selfish naivety.

The only offense here is from you and ppl like you.

And do you know how we here in Russia answering on 'advices' like this? Don't say me what to do and I wouldn't say you where to go.
I hope you would understand it right

Merlin13KAGL wrote: »

ZoS already compensates you.

For every hour you cannot play the game, ZoS gives you one hour to do whatever else you would like. They don't even charge extra for it!

They don't own my life, sorry.
Try harder next time

Jimmy · June 2017

@OP: You need to go back and read the "Terms of Service" and "Terms of Use" agreement you accepted when you started playing ESO. You will see maintenance times are included in those terms and compensation will not be given for it and YOU agreed to it by accepting (electronically signing) those terms.

You did read it all right?

Shardan4968 · June 2017

Not - I'm fine without any compensations

Constructive discussion turns into pointles dispute with every new comment. I'm guessing you will make new thread about ZoS locking negative threads and name everyone who's against you as fanboys.

Turelus · June 2017

Not - I'm fine without any compensations

eklhaftb16_ESO wrote: »

This isn't about "entitlement", this is really a rather standard part of customer relationships. "Sorry we screwed up, here's a little something for your patience." Nothing big, just a goodwill gesture to keep the customers happy. A little old-school courtesy. It goes a long way to instil loyalty, which in turn helps the customer retention.
If my local corner-shop butcher can afford to act like that, surely a multi-million business can, too. Especially since any compensation they would provide is gonna be intangible, conjured out of thin air with next-to-zero costs on their side.

About that butcher, it was like this: he screwed up my preorder, and to apologize he gave me a nice discount (essentially, beef steaks for the price of pork legs). Which in turn made me so happy that I ended up spending twice as much as usual and buying stuff I wouldn't otherwise buy.
Of course, he didn't have to do that. He could've approached the whole thing in a ZOS way - by shrugging and saying "Happens. We're working on it, come back tomorrow, it might be ready." Which may work great if you want to get rid of your customers, but not so great if you're trying to keep them.

@eklhaftb16_ESO I have seen this in other MMO games though, if you give out compensation for a slight minor issue (like one extra days downtime) you'll have set an expectation of that every time.

Better to keep things back for when you really screw up.

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

Jimmy wrote: »

@OP: You need to go back and read the "Terms of Service" and "Terms of Use" agreement you accepted when you started playing ESO. You will see maintenance times are included in those terms and compensation will not be given for it and YOU agreed to it by accepting (electronically signing) those terms.

You did read it all right?

And a reason of your popping here?

Noone demanding here anything. Noone frustrating, cryng etc either.

I'm asking for it and learning players behavior to it, nothing else.

malchior · June 2017

This downtime is because they did not test what they pushed through yesterday and now the players have to pay for it while they fix their stuff up. So no, it's not okay - not a weekly maintenance.

Callidous · June 2017

Not - I'm fine without any compensations

An MMO is always and continually a work in progress. Things get broken and have to be fixed, sometimes as quickly as possible. Downtime, announced or unannouced, is part of the deal. We knew that when we decided to pay for sub time (or at least we should've known).

It's not nice when maintenance happens right in your free time, I get that. But I don't think there's cause to ask for compensation.

If ZOS did decide to give compensation anyway, I wouldn't complain though.

Turelus · June 2017

Not - I'm fine without any compensations

So, who wants to bet* that as soon as the server are up OP stops posting in this thread, it dies out, nothing comes of it and everyone forget about it a week later?

* Not actually taking bets as someone can clearly manipulate the outcome.

ItsMeToo · June 2017

Not - I'm fine without any compensations

It's up... go play

Vipstaakki · June 2017

Not - I'm fine without any compensations

Is there no end to the greed of the players?

HereKittehKitteh · June 2017

Not - I'm fine without any compensations

As long as the game works I'll just play something else while it's down.. Unless it's down for a substantial(ie. days, even a week) amount of time then I really don't get the whole demanding compensation thing.

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

Callidous wrote: »

An MMO is always and continually a work in progress. Things get broken and have to be fixed, sometimes as quickly as possible. Downtime, announced or unannouced, is part of the deal.

I hope you understand, that there is another name for words like that: Stockholm syndrome...

Vipstaakki wrote: »

Is there no end to the greed of the players?

Not.
Can I have your stuff, please, not-a-greed sir?

Vipstaakki · June 2017

Not - I'm fine without any compensations

SilverWF wrote: »

Callidous wrote: »

An MMO is always and continually a work in progress. Things get broken and have to be fixed, sometimes as quickly as possible. Downtime, announced or unannouced, is part of the deal.

I hope you understand, that there is another name for words like that: Stockholm syndrome...

Vipstaakki wrote: »

Is there no end to the greed of the players?

Not.
Can I have your stuff, please, not-a-greed sir?

No. You cannot have my stuff. You have to satisfy your greed for possessions elsewhere.

SilverWF · June 2017

Yes - I want a 1 day of ESO+ for unexpected maintenances

Vipstaakki wrote: »

No. You cannot have my stuff. You have to satisfy your greed for possessions elsewhere.

Predictable, no-a-greed sir

makerofthings · June 2017

Not - I'm fine without any compensations

If the game was brought down for a number of days then perhaps. Gives me some extra time to walk Pepper and get to those dishes.

Callidous · June 2017

Not - I'm fine without any compensations

SilverWF wrote: »

Callidous wrote: »

An MMO is always and continually a work in progress. Things get broken and have to be fixed, sometimes as quickly as possible. Downtime, announced or unannouced, is part of the deal.

I hope you understand, that there is another name for words like that: Stockholm syndrome...

I don't know about you, but I joined out of my own free will.

Belidos · June 2017

Not - I'm fine without any compensations

Yes! I want to be compensated my 2.08 cents per hour for unexpected downtime !!!!!!!! O.o