@ZOS: Compensation to ESO+ for unexpected maintenances

SilverWF

Hi, dear ZOS!
I don't ask you what you are doing in this hours, I don't ask you why it's going so long (4hr normally every week... in 2017, yeah), I don't ask you why it can't be done in the night hours separately for NA and EU (starts from 4:00 EDT / UTC and finishes at 8:00 EDT / UTC).
But.
As an ESO+ member I want an extra day of ESO+ for every unexpected maintenance or weekly maintenance, that lasts too long.

Just a little reminder:
April 24-25 2017 - 12 hour maintenance. Patch notes would break your mind, open carefully!
May 2 2017 - again 12-hour maintenance. Patch notes are amazing again.
May 30 2017 - about 8 hours
June 4 2017 - about 6 hours
June 20 2017 - just unexpected maintenance, yesterday was a weekly one, what is so crazy happened, that can't wait until next weekly?

More explanation:
Usual player have 4-5 hours to play. If in this hours are maintenance happens (unexpected one, that he wouldn't able to predict and adapt his free-time to it) - player just can't move his play window to another (late) time. And, basically a day of ESO+ would lost. If you would add a day of ESO+ - noone would play 24-hours of that added day - it's still will be 4-5 hours.
Nothing bad here, this is a common behavior of the any solid company to it's customers.


And here is a little (biased, for sure) poll. Obviously, it is for ESO+ members. Free members - be happy, that you are playing for free.

Cocorocho

Goodluck

Hippie4927

Not - I'm fine without any compensations

I just want the game working properly. If that means unexpected maintenance then I am ok with that. They are fixing the borked quests and that is very much needed.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

Hippie4927 wrote: »

I just want the game working properly. If that means unexpected maintenance then I am ok with that. They are fixing the borked quests and that is very much needed.

You didn't opened patch notes links.
Also, you are NA player.

MLGProPlayer

Not - I'm fine without any compensations

Almost every online game does weekly maintenance, and it often takes a few hours.

Cocorocho

Hippie4927 wrote: »

I just want the game working properly. If that means unexpected maintenance then I am ok with that. They are fixing the borked quests and that is very much needed.

Game hasn't been working properly for months **if not for everyone but for a lot of people**, so as long as the content that you care about is fine you don't care about the rest? I don't sub anymore, i didn't buy morrowind therefore i don't have bgs but still i care about people who want to do pvp and hope they get whats worth of their money.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

MLGProPlayer wrote: »

Almost every online game does weekly maintenance, and it often takes a few hours.

Really? Care to name some? Care to point on them, where unexpected crap are not compensating for subs?

Rhoric

Not - I'm fine without any compensations

Not gonna happen. Inb4lock

Shadzilla

Yes - I want another type of compensation

I would like a weekly 1 hour ERP session with gina and jessica for my compensation.

In before lock.

Also trying to expedite the lock process along with being comical.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

Rhoric wrote: »

Not gonna happen. Inb4lock

It doesn't break any rules.
Have a nice day.

Rhoric

Not - I'm fine without any compensations

Sure it does. You are demanding compensation. These topics have been posted before and they never end well.

MLGProPlayer

Not - I'm fine without any compensations

SilverWF wrote: »

MLGProPlayer wrote: »

Almost every online game does weekly maintenance, and it often takes a few hours.

Really? Care to name some? Care to point on them, where unexpected crap are not compensating for subs?

Blizzard does weekly maintenance. It lasts a few hours, locking you out of all your Battle.net games during the process. Valve does weekly Steam maintenance, which usually doesn't last too long (but has been known to drag on for a few hours sometimes). This locks you out of all your Steam games of course. Both companies also have unscheduled maintenance sometimes to resolve unexpected issues.

ESO does maintenance during off-peak hours for most of North America. Maybe you live somewhere else or work an evening shift. But at the end of the day, it's only a few hours of play time lost. Surely you can find something else to do during that time.

Cpt_Teemo

Not - I'm fine without any compensations

lol, if you think ZoS is bad try EA

EA had the nerve to release a freaking full released game while still in BETA and at FULL PRICE, while also recently DROPPING any more work on it to be DONE now.

Hippie4927

Not - I'm fine without any compensations

Kyle1983b14_ESO wrote: »

lol, if you think ZoS is bad try EA

EA should be censored as a dirty word! lol

Aurie

Not - I'm fine without any compensations

Greedy.

This compensation-for-the-least-little-thing culture is most unattractive.

Cardhwion

Yes - I want another type of compensation

MLGProPlayer wrote: »

Almost every online game does weekly maintenance, and it often takes a few hours.

WoW often hast weeks with only rolling restarts, taking about 15 Minutes. Then they have every few weeks maintenance, usually happening between 3AM and 6AM, so few players are really affected. Before big patches they take longer too, but that happens only every few months, with the big content patches. Hotfixes are often a matter of less than an hour.

SWTOR - held for a long time my personal place of too long/too many maintenance. But even they never had that long weekly maintenances or took that long for a hotfix. Yes, they had to take down servers because of issues, but most of the time it was: "Hotfix will be apllied, serves will be back in 1 hour."

ESO on the other hand has weekly maintenance times of 4 hours and more. Which is very long and in the middle of the day, instead somewhere past midnight in the respective region. And then they want to take 4 hours again for a hotfix? Sorry, that is way too long and way too much. At least they ought to apply the hotfix during the night, like at 3 AM.

Aleexxie

Yes - I want a 1 day of ESO+ for unexpected maintenances

I'm surprised there is no compensation in this game... Pretty much every game gives out free stuff when they have stupid amounts of downtime!

Good grief, even companies like Nexon give out free stuff for their gazillion hours of downtime in Maplestory; Riot gives out RP willy-nilly for times they mess up.

I think it's pretty reasonable to hand out a few crowns or additional game time. I bought the pre-ordered Morrowind and subscribed to a 3-month to get the full ESO experience and expected a working game; if it isn't working then it either a) should not have been released before proper testing or b) compensatory mechanisms to say 'I'm sorry'. I've only been playing about 3 weeks and it's probably the worst game in terms of customer support and service I've ever seen.

Having paid about £100 to experience ESO, I'm sat here waiting on 2 patches in 2 consecutive days, this one also probably set to last several hours. That's on the backdrop of not being able to play for 5 days since I bought the game due to the gamemakers messing up the initial install client and 8+ hour 'maintenance' patches. I'm no computer expert but I sense either complacency or incompetence...

LordSkyKnight

Threads like this always bait me to troll. Look maintenance is going to happen. Those unscheduled ones are to fix a big problem they find and deem it necessary to bring the servers down for everyone. Also sometimes things happen on the backside that we aren't privy to so we are going to have to suck it up and deal with it. Have a couple other games on the side to keep yourself busy.

As to the length and amount with ESO, you kids should have gone through stuff in the early MMOs. You guys get sick of people calling you entitled. Threads like this don't help your cases.

Flaminir

Not - I'm fine without any compensations

Even on identical thread number 75672 demanding comensation for maintenance time, it still never ceases to amaze me the sense of entitlement in some people.

Whenever they do the maintenance somebody will be inconvenienced, and if they have found a problem that needs a fix then it needs fixing... not leaving to get worse!

MLGProPlayer

Not - I'm fine without any compensations

Cardhwion wrote: »

MLGProPlayer wrote: »

Almost every online game does weekly maintenance, and it often takes a few hours.

WoW often hast weeks with only rolling restarts, taking about 15 Minutes. Then they have every few weeks maintenance, usually happening between 3AM and 6AM, so few players are really affected. Before big patches they take longer too, but that happens only every few months, with the big content patches. Hotfixes are often a matter of less than an hour.

SWTOR - held for a long time my personal place of too long/too many maintenance. But even they never had that long weekly maintenances or took that long for a hotfix. Yes, they had to take down servers because of issues, but most of the time it was: "Hotfix will be apllied, serves will be back in 1 hour."

ESO on the other hand has weekly maintenance times of 4 hours and more. Which is very long and in the middle of the day, instead somewhere past midnight in the respective region. And then they want to take 4 hours again for a hotfix? Sorry, that is way too long and way too much. At least they ought to apply the hotfix during the night, like at 3 AM.

ESO maintenance starts at 4:00 on Monday mornings (EST). That isn't the "middle of the day". It's literally the point at which 99% of the North American player base is offline.

Sure it's 10:00 am in Europe (also not "middle of the day", mind you), but you can't accommodate every time zone. Most people are at work in Europe during this time.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday morning (EST)

Pretty funny, that usanians thinks, that only USA and one time-zone exists
FYI today is not Monday and there is no a word about usual weekly maintenance in the 1st post.

MLGProPlayer

Not - I'm fine without any compensations

SilverWF wrote: »

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday morning (EST)

Pretty funny, that usanians thinks, that only USA and one time-zone exists
FYI today is not Monday and there is no a word about usual weekly maintenance in the 1st post.

Why would you edit out the rest of my post? Because your stupid joke wouldn't work otherwise?

Maintenance is Monday morning in North America and Europe, the two largest population centres in this game. South America is in the same time zone as North America as well. The only countries where this is "prime time" are in Oceania and Asia. Guess what, you're a small percentage of the population.

Unexpected maintenance on a Tuesday doesn't change anything. It's still the morning of a work day.

Katinas

Yes - I want another type of compensation

I want the maintenances to happen on US prime time, not during EU prime time.

Cardhwion

Yes - I want another type of compensation

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday mornings (EST). That isn't the "middle of the day". It's literally the point at which 99% of the North American player base is offline.

Sure it's 10:00 am in Europe (also not "middle of the day", mind you), but you can't accommodate every time zone. Most people are at work in Europe during this time.

I am in Europe and today's maintenance began at 12. Meaning noon, middle of the day. And don't come with the "you cannot accommodate anyone". You can. WoW manages to have their maintenance in the European night, and have their NA maintenance at a different time, in the NA night. SO I can expect the same here.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

MLGProPlayer wrote: »

SilverWF wrote: »

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday morning (EST)

Pretty funny, that usanians thinks, that only USA and one time-zone exists
FYI today is not Monday and there is no a word about usual weekly maintenance in the 1st post.

Why would you edit out the rest of my post? Because your stupid joke wouldn't work otherwise?

Why you are posting obvious stuff then?

Katinas wrote: »

I want the maintenances to happen on US prime time, not during EU prime time.

Pretty much this.
Then I would happy to see as any voted "NOT" NA-players would change their mind

MLGProPlayer

Not - I'm fine without any compensations

Cardhwion wrote: »

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday mornings (EST). That isn't the "middle of the day". It's literally the point at which 99% of the North American player base is offline.

Sure it's 10:00 am in Europe (also not "middle of the day", mind you), but you can't accommodate every time zone. Most people are at work in Europe during this time.

I am in Europe and today's maintenance began at 12. Meaning noon, middle of the day. And don't come with the "you cannot accommodate anyone". You can. WoW manages to have their maintenance in the European night, and have their NA maintenance at a different time, in the NA night. SO I can expect the same here.

Most people are working at 12. It's a good time to have maintenance.

MLGProPlayer

Not - I'm fine without any compensations

SilverWF wrote: »

MLGProPlayer wrote: »

SilverWF wrote: »

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday morning (EST)

Pretty funny, that usanians thinks, that only USA and one time-zone exists
FYI today is not Monday and there is no a word about usual weekly maintenance in the 1st post.

Why would you edit out the rest of my post? Because your stupid joke wouldn't work otherwise?

Why you are posting obvious stuff then?

What are you talking about?

Bombashaman

Not - I'm fine without any compensations

I'm not sure but wouldn't be surprised if there was some clause in the agreement you have to agree before playing the game that delays in service are not their fault and are not responsible of them etc. , so no compensation.

Can't be sure, but there usually is.

LordSkyKnight

Katinas wrote: »

I want the maintenances to happen on US prime time, not during EU prime time.

Feel free to gather the capital, the staff, and the equipment for an MMO then feel free to place the downtime at your choosing.

MLGProPlayer

Not - I'm fine without any compensations

Katinas wrote: »

I want the maintenances to happen on US prime time, not during EU prime time.

This isn't EU prime time. It's 12:00 on a Tuesday (scheduled maintenance happens at 10:00). 90% of people are at work or school during this time.

DaiKahn

Not - I'm fine without any compensations

Maintenance is always in prime time for me (20:00). Been subbed from the start and I deal with it because I want a game that works, even when patching annoys me (like tonight since the kids are away and my partner and I were looking forward to playing)