@ZOS: Compensation to ESO+ for unexpected maintenances

Sotihe

Yes - I want a 1 day of ESO+ for unexpected maintenances

Yes I believe we should get the hours of game time back. In the past with other games I would of said no but with ESO I will have to agree with this poll. I have never played a game that has so long of weekly downtimes as ESO has. The other reason I agree with this poll is because for as many downtime and as long as the downtimes are and their game still isn't working like ***. They cant seem to get the bugs in the game worked out. One of the main selling points of this so called CHAPTER still doesn't work. If they didn't suck ass so bad on fixing stuff then I would have to say no but that isn't the case.

lordhakai

Not - I'm fine without any compensations

If you are upset that an online game has maintenance designed to improve gameplay regardless if it planned or-or not perhaps you should choose a different game to play. A company like Zenimax cannot account for every single person's schedule so there will always be some people that are upset

WeyounTM

This one thinks you should stay away from the "New poll" button for some time. Not every little thing or "issue" needs a poll attached to it.

Anne_Firehawk

I kinda want 100K for each NA player coming in and claiming the maintenance times are alright

MLGProPlayer

Not - I'm fine without any compensations

Anne_Firehawk wrote: »

I kinda want 100K for each NA player coming in and claiming the maintenance times are alright

This is off-peak time for North America, South America, and Europe. You only have the right to complain if you live in Oceania or Asia, but ESO doesn't have servers in those regions anyway, so they aren't really obligated to accommodate those time zones (those regions also only comprise a small minority of the game's population).

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

lordhakai wrote: »

If you are upset that an online game has maintenance designed to improve gameplay regardless if it planned or-or not perhaps you should choose a different game to play. A company like Zenimax cannot account for every single person's schedule so there will always be some people that are upset

Whu you call ZOS as a bad company? I think, they are good company and can manage with it by themselves, without help of fanboys.

WeyounTM wrote: »

This one thinks you should stay away from the "New poll" button for some time. Not every little thing or "issue" needs a poll attached to it.

This one think that nothing forces that one to visit every new thread and post and/or vote there. This one wishes to that one a nice day.

lordhakai

Not - I'm fine without any compensations

I am a night owl so I don't like the maintenance but I understand the need for them.

The_Red_Viper

SilverWF wrote: »

Free members - be happy, that you are playing for free.

Poor thing being forced to sub.

ManwithBeard9

Not - I'm fine without any compensations

Read the ToS.

nemisan

Not - I'm fine without any compensations

Haha, you would be pissed if they didn't maintain the game...and yes, I pay for ESO+

Aurie

Not - I'm fine without any compensations

WeyounTM wrote: »

This one thinks you should stay away from the "New poll" button for some time. Not every little thing or "issue" needs a poll attached to it.

Polls are trendy at the moment. I agree there are far too many, but they do encourage discussion.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

ManwithBeard9 wrote: »

Read the ToS.

I read it, did you?

ZENIMAX WILL COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE YOU CAN SHOW THAT YOU HAVE SUFFERED AS A RESULT OF (I) ZENIMAX'S FAILURE TO CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDAR

I have shown, that every ESO+ are suffereing a real damage from this unexpected maintenances.
Have a nice day, another NA player.

Hippie4927

Not - I'm fine without any compensations

I may be on the NA server but my play time starts at 1 or 2 am and I play until some later time in the morning. So, maintenance does interfere with my play time. But that doesn't change my answer......I don't feel a need to be compensated. I just want the game to work as it should and maintenance is part of the deal.

MLGProPlayer

Not - I'm fine without any compensations

SilverWF wrote: »

ManwithBeard9 wrote: »

Read the ToS.

I read it, did you?

ZENIMAX WILL COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE YOU CAN SHOW THAT YOU HAVE SUFFERED AS A RESULT OF (I) ZENIMAX'S FAILURE TO CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDAR

I have shown, that every ESO+ are suffereing a real damage from this unexpected maintenances.
Have a nice day, another NA player.

"CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDARD"

Maintenance on a weekday morning/early afternoon, to fix an unexpected problem, seems reasonable to me.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

MLGProPlayer wrote: »

SilverWF wrote: »

ManwithBeard9 wrote: »

Read the ToS.

I read it, did you?

ZENIMAX WILL COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE YOU CAN SHOW THAT YOU HAVE SUFFERED AS A RESULT OF (I) ZENIMAX'S FAILURE TO CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDAR

I have shown, that every ESO+ are suffereing a real damage from this unexpected maintenances.
Have a nice day, another NA player.

"CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDARD"

Maintenance on a weekday morning/early afternoon seems reasonable to me.

And who asking a compensation for the usual weekly maintenance here? Maybe you are lost?

lordhakai

Not - I'm fine without any compensations

SilverWF wrote: »

ManwithBeard9 wrote: »

Read the ToS.

I read it, did you?

ZENIMAX WILL COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE YOU CAN SHOW THAT YOU HAVE SUFFERED AS A RESULT OF (I) ZENIMAX'S FAILURE TO CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDAR

I have shown, that every ESO+ are suffereing a real damage from this unexpected maintenances.
Have a nice day, another NA player.

SO your real loss is that you will be unable to play for four hours. There are games that take servers offline for days to do maintenance.

Imryll

Not - I'm fine without any compensations

Maintenance is its own compensation.

Volsunga

One simple question, are you the one paying the engineers -and all the teams involved as well I suppose-, for their extra unplanned late and/or really early work ? No ? Then deal with it like, anyone else.

Funny thing, people think they are entitled to ask for a compensation, while they get, exactly and without delay, what they pay for. I guess, and I hope, anyone who is subbing knows what they are paying for, and it is certainly not the privilege to play 24/7 without unplanned or extended maintenance annoyances.

What if you get to go away for a week, can't play but still are subbed. You'd ask for compensation too ?

That being said, I'm sure there is good reasons for the weekly maintenance length, and I'm sure there was good reasons for the extended ones as well. Like, I do know, there is a really good reason for the current one.


You know what subbing grants and doesn't, you accept with your full consentement to pay for it. If you are not happy, then just unsub.

Cavedog

Yes - I want a 1 day of ESO+ for unexpected maintenances

The clock should not tick for ESO plus members when the server is down for maintenance. It's really very simple.

Plus members pay for time, maintenance takes away that time. So, the timer on plus memberships should not run while maintenance occurs. It's very simple.

MLGProPlayer

Not - I'm fine without any compensations

SilverWF wrote: »

MLGProPlayer wrote: »

SilverWF wrote: »

ManwithBeard9 wrote: »

Read the ToS.

I read it, did you?

ZENIMAX WILL COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE YOU CAN SHOW THAT YOU HAVE SUFFERED AS A RESULT OF (I) ZENIMAX'S FAILURE TO CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDAR

I have shown, that every ESO+ are suffereing a real damage from this unexpected maintenances.
Have a nice day, another NA player.

"CARRY OUT ITS OBLIGATIONS UNDER THESE TERMS OF SERVICE TO A REASONABLE STANDARD"

Maintenance on a weekday morning/early afternoon seems reasonable to me.

And who asking a compensation for the usual weekly maintenance here? Maybe you are lost?

Maintenance to fix an unexpected technical issue is also reasonable.

If this happened every day, it would be unreasonable. But it doesn't.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

lordhakai wrote: »

SO your real loss is that you will be unable to play for four hours. There are games that take servers offline for days to do maintenance.

Read 1st post carefully please - there is an explanation. Don't show yourslef as unable to read guy.

Volsunga wrote: »

One simple question, are you the one paying the engineers -and all the teams involved as well I suppose

Yes, I am - by paying for ESO+
Strange, that it isn't obvious for you...

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

MLGProPlayer wrote: »

If this happened every day, it would be unreasonable. But it doesn't.

From 1st post: what is so crazy happened, that can't wait until next weekly?

I don't want to wait until there will be everyday maintenance - I wanna be protected long before this happens.

Yarlenzey

Hippie4927 wrote: »

Kyle1983b14_ESO wrote: »

lol, if you think ZoS is bad try EA

EA should be censored as a dirty word! lol

the word to hate is EAxis

MLGProPlayer wrote: »

SilverWF wrote: »

MLGProPlayer wrote: »

ESO maintenance starts at 4:00 on Monday morning (EST)

North America and Europe, the two largest population centres in this game. The only countries where this is "prime time" are in Oceania and Asia. Guess what, you're a small percentage of the population.

Really? SE Asia is a smaller population than the US or Europe?

What facts are you basing your assertions on?

The UTC+10:00 has Tokyo, Sydney and Vladivostok as the major centres. I have no knowledge of Vladivostok, but your assumption that Tokyo and Sydney have no ESO players is well, 'immature'. Or totally ignorant. I'll let you work that out.

You appear to ignore other SE Asian countries such as VietNam, Phillipines and Malaysia entirely. Not to mention NE Asian countries such as China, Korea and Russia. None of these countries has ESO players? How would you know?

Technically, "Oceania" is a term that covers nations like PNG, Solomon Is. Vanuatu etc. Stretching it to include former USSR nations betrays your total ignorance of the world around you.

ESO does maintenance during off-peak hours for most of North America. Maybe you live somewhere else or work an evening shift. But at the end of the day, it's only a few hours of play time lost. Surely you can find something else to do during that time.

... here I am.

Volsunga

SilverWF wrote: »

lordhakai wrote: »

SO your real loss is that you will be unable to play for four hours. There are games that take servers offline for days to do maintenance.

Read 1st post carefully please - there is an explanation. Don't show yourslef as unable to read guy.

Volsunga wrote: »

One simple question, are you the one paying the engineers -and all the teams involved as well I suppose

Yes, I am - by paying for ESO+
Strange, that it isn't obvious for you...

No you are not, strange you don't know what you are paying for.

klowdy1

SilverWF wrote: »

MLGProPlayer wrote: »

Almost every online game does weekly maintenance, and it often takes a few hours.

Really? Care to name some? Care to point on them, where unexpected crap are not compensating for subs?

Wow being the biggest, and most recognizable. SWtOR never did anything for maintainence as long as I was subbed. Rift gives out a bunch of trap for unscheduled stuff, but non subs get it too, and it is useless crap.

Sometimes when you wanna ride the roller coaster, you have to wait in a long line. Is it fair to ask for your money back if the line is longer, or the ride is shut down? Maybe, but good luck getting blood from a stone.

Turelus

Not - I'm fine without any compensations

Oh... this thread again...

I was going to bring TOS up, but apparently people are already arguing about the part which isn't relevant.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax may restrict, suspend, or terminate Your access to some or any Services at any time. Should ZeniMax make a material change to the Services, it will provide You notice within the time period specified when You joined the particular Service, or if no time period for notice of material changes was specified, then within thirty (30) days of the date such notice is either (at ZeniMax's discretion) provided to You via email or is posted on the applicable product or ZeniMax Service or on Your "My Account" section.

In response to a violation of these Terms of Service, ZeniMax may issue You a warning, suspend or restrict certain features of Your Account (including, but not limited to, user names), selectively modify or remove or revoke Downloadable Content at an Account and/or device level, immediately terminate any and all Accounts that You have established and/or temporarily or permanently ban Your Account, device, and/or machine from accessing all or certain Services.

ZeniMax may terminate Your access to and/or use of the Services (i) for violating these Terms of Service, (ii) if ZeniMax, in its sole discretion, deems that Your information is untrue, inaccurate, not complete or incomplete; (iii) if Your use of such Services infringes on or is suspected of infringing on another's rights or any intellectual property; (iv) if You or Your Account reflects inappropriate Content and/or violates these Terms of Service. Any and all Content (including, but not limited to, Software, Content, and Downloadable Content) will be considered forfeit immediately in the event of any cancellation, closure, or termination of Your Account by ZeniMax.

If ZeniMax terminates an Account, it may terminate other Accounts that share the same characteristics, such as the name on the Account, email address, mailing address, Internet Protocol address, or credit card number or other Payment Method. ZeniMax reserves the right to use any means necessary and permitted under applicable law to identify and terminate Accounts.

You acknowledge that in such circumstances, ZeniMax is not required to provide You notice before taking action to restrict, suspend or terminate Your access to or use of Services, and/or Your Account. If ZeniMax terminates Your Account, You may not use any Service again without ZeniMax's express written permission. ZeniMax reserves the right to refuse to keep Accounts for, and provide Services to, any individual. You may not allow individuals whose Accounts have been terminated by ZeniMax to use Your Account.

If Your Account, or a particular subscription or membership for a Service associated with Your Account, is terminated or suspended and/or if any Downloadable Content is selectively removed, revoked or garnished from Your Account and/or if Your device is temporarily or permanently banned from accessing some or all of the Services, no refund will be granted, no Downloadable Content will be credited to You or converted to cash or other forms of reimbursement, and You will have no further access to Your Account or Downloadable Content associated with Your Account or the particular Service except where any action has been taken against Your Account or device in error and subject to the Statutory Obligations (as defined in Section 1). If You believe that any action has been taken against Your Account or device in error, please contact Customer Services at support.bethsoft.com.

As for compensation, ZOS did it at launch when it was rough, they did it when the EU launcher couldn't actually download the game for new people, and have done it once for an Elder Scroll bug.

They compensate when compensation is due, not for every patch which doesn't fit someone's schedule or because someone on the forums makes a poll.

Any way, thanks everyone, see you next thread about this.

lordhakai

Not - I'm fine without any compensations

Turelus wrote: »

Oh... this thread again...

I was going to bring TOS up, but apparently people are already arguing about the part which isn't relevant.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax may restrict, suspend, or terminate Your access to some or any Services at any time. Should ZeniMax make a material change to the Services, it will provide You notice within the time period specified when You joined the particular Service, or if no time period for notice of material changes was specified, then within thirty (30) days of the date such notice is either (at ZeniMax's discretion) provided to You via email or is posted on the applicable product or ZeniMax Service or on Your "My Account" section.

In response to a violation of these Terms of Service, ZeniMax may issue You a warning, suspend or restrict certain features of Your Account (including, but not limited to, user names), selectively modify or remove or revoke Downloadable Content at an Account and/or device level, immediately terminate any and all Accounts that You have established and/or temporarily or permanently ban Your Account, device, and/or machine from accessing all or certain Services.

ZeniMax may terminate Your access to and/or use of the Services (i) for violating these Terms of Service, (ii) if ZeniMax, in its sole discretion, deems that Your information is untrue, inaccurate, not complete or incomplete; (iii) if Your use of such Services infringes on or is suspected of infringing on another's rights or any intellectual property; (iv) if You or Your Account reflects inappropriate Content and/or violates these Terms of Service. Any and all Content (including, but not limited to, Software, Content, and Downloadable Content) will be considered forfeit immediately in the event of any cancellation, closure, or termination of Your Account by ZeniMax.

If ZeniMax terminates an Account, it may terminate other Accounts that share the same characteristics, such as the name on the Account, email address, mailing address, Internet Protocol address, or credit card number or other Payment Method. ZeniMax reserves the right to use any means necessary and permitted under applicable law to identify and terminate Accounts.

You acknowledge that in such circumstances, ZeniMax is not required to provide You notice before taking action to restrict, suspend or terminate Your access to or use of Services, and/or Your Account. If ZeniMax terminates Your Account, You may not use any Service again without ZeniMax's express written permission. ZeniMax reserves the right to refuse to keep Accounts for, and provide Services to, any individual. You may not allow individuals whose Accounts have been terminated by ZeniMax to use Your Account.

If Your Account, or a particular subscription or membership for a Service associated with Your Account, is terminated or suspended and/or if any Downloadable Content is selectively removed, revoked or garnished from Your Account and/or if Your device is temporarily or permanently banned from accessing some or all of the Services, no refund will be granted, no Downloadable Content will be credited to You or converted to cash or other forms of reimbursement, and You will have no further access to Your Account or Downloadable Content associated with Your Account or the particular Service except where any action has been taken against Your Account or device in error and subject to the Statutory Obligations (as defined in Section 1). If You believe that any action has been taken against Your Account or device in error, please contact Customer Services at support.bethsoft.com.

As for compensation, ZOS did it at launch when it was rough, they did it when the EU launcher couldn't actually download the game for new people, and have done it once for an Elder Scroll bug.

They compensate when compensation is due, not for every patch which doesn't fit someone's schedule or because someone on the forums makes a poll.

Any way, thanks everyone, see you next thread about this.

Good post! like to how he refutes your logic.

SilverWF

Yes - I want a 1 day of ESO+ for unexpected maintenances

Volsunga wrote: »

No you are not, strange you don't know what you are paying for.

God...
So where, do you think, my money goes?
ESO+ - is a supporting the studio and maintaining for the current service. With a little (really little) in-game bonuses.
"genius"...

klowdy1 wrote: »

SilverWF wrote: »

MLGProPlayer wrote: »

Almost every online game does weekly maintenance, and it often takes a few hours.

Really? Care to name some? Care to point on them, where unexpected crap are not compensating for subs?

Wow being the biggest, and most recognizable. SWtOR never did anything for maintainence as long as I was subbed. Rift gives out a bunch of trap for unscheduled stuff, but non subs get it too, and it is useless crap.

Sometimes when you wanna ride the roller coaster, you have to wait in a long line. Is it fair to ask for your money back if the line is longer, or the ride is shut down? Maybe, but good luck getting blood from a stone.

In WOW, if crazy sh*t happens - they are always prolong the sub-time, happy to teach you something.
SWTOR? Never, I repeat, NEVER there was something even close to 4-hour weekly downtime, can't even imagine 12-hr.
RIFT? never played, so can't say. But since it's TRION - I wouldn't wonder
From the other side: GW2 just do not have down-time. And, what a surprise!!!!, no lags in the PVP-area too.
Warframe do not have down-time.

Damn, maybe maintenance time causes that lags here?!

Huyen

Yes - I want a 1 day of ESO+ for unexpected maintenances

I wish they would do it like at the start where they actually compensated players with ESO+ (3 days compensation actually), altho I doubt they will do it again now.

Rhoric

Not - I'm fine without any compensations

How wrong you are concerning SWTOR. I have been there since beta and there have been times where maintenance has taken more than 4 hours.

The TOS part has to do with your account or anything to do with it. It has nothing to do with scheduled maintenance and as this is scheduled maintenance you are out of luck.