Missing Characters on PC

Update 46 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/676209
  • e1team
    e1team
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    Yea, it kinda gets old. *sigh*
    Oh well...

    Praised be gods I'm not a subscriber (yet).
  • ace-voyage-projecteb17_ESO
    Merrien wrote: »
    I have to say, I'd at least like some credit in my ESO plus account for the days I missed out with the bugs going on. That's at the least. It'd be nice if they did more, and/or acknowledged it's a real pain for those of us who only have X amt of time to spend on their game. Esp. those who pay for ESO plus.

    and now you know why i wont pay for ESO plus ;) aslong as the players having issues, it is a waste of money for me
  • Taranthula
    Taranthula
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    altemriel wrote: »
    Those dang witches!!!!!

    They deleted our servers, eating our chars for dinner, they also said that there will be a 1 month rollback, they also said, that every player would get 10K gold and one free rare mount of their choice, 20 Exp scrolls and 20 crown crates for free as compensation!!!

    They really said that!!!

    just look at them!!!!


    they really mean it!!!


    :smiley:

    ce082ec8fdc0851dd05c78df8494f1ce.jpg

    Dude! They practically skinned you of all your money!
  • cazlonb16_ESO
    cazlonb16_ESO
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    Bring back the Anniversary Cake for a month and we'll forget all about this...

    I vote for free booze.
  • sadownik
    sadownik
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    e1team wrote: »
    Yea, it kinda gets old. *sigh*
    Oh well...

    Praised be gods I'm not a subscriber (yet).

    So true...
  • Immortal_Dark410
    Immortal_Dark410
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    Merrien wrote: »
    I have to say, I'd at least like some credit in my ESO plus account for the days I missed out with the bugs going on. That's at the least. It'd be nice if they did more, and/or acknowledged it's a real pain for those of us who only have X amt of time to spend on their game. Esp. those who pay for ESO plus.

    I just stopped my SUB to be honest, its easier that way, now if there is downtown it doesnt bother me as much because im not paying $$ monthly
    Retired Guild Leader Of AMAZING DEALS OF TAMRIEL
    Retired Guild Leader Of AMAZING DEALS OF NIRN
    (ALL FACTION TRADE GUILDS)

    PC NA SERVER
    DC - DARKDROGO | ORC | STAM DK | LVL 50 | CP 1285
    AD - DARK-GEARLT-OF-RIVIA | ALTMER | MAG SORC | LVL 50 | CP 1285
    EP - DARK-ABYSS | DUNMER | MAG TEMP | LVL 50 | CP 1285
    DC - REAPERS-CLOACK-OF-YASSASEEN | BRETON | MAG NB | LVL 50 | CP 1285
    AD - DARK-SLADE-WILSON | KHAJIIT | STAM NB | LVL 50 | CP 585
    AD - THE-LAST-DRUID-OF-PARANOR | ALTMER | MAG DK | LVL 50 | CP 1285
    AD - GALADRIEL-LADY OF LIGHT | IMPERIAL | STAM SORC | LVL 50 | CP 1285

    CONSOLE PS5 NA SERVER AS WELL
  • Merrien
    Merrien
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    Merrien wrote: »
    I have to say, I'd at least like some credit in my ESO plus account for the days I missed out with the bugs going on. That's at the least. It'd be nice if they did more, and/or acknowledged it's a real pain for those of us who only have X amt of time to spend on their game. Esp. those who pay for ESO plus.

    I just stopped my SUB to be honest, its easier that way, now if there is downtown it doesnt bother me as much because im not paying $$ monthly

    Good idea.
  • Inhuman003
    Inhuman003
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    LOL not joking the day I return to ESO well tomorrow I'll log on then.
  • themotherconfessor25
    Merrien wrote: »
    I have to say, I'd at least like some credit in my ESO plus account for the days I missed out with the bugs going on. That's at the least. It'd be nice if they did more, and/or acknowledged it's a real pain for those of us who only have X amt of time to spend on their game. Esp. those who pay for ESO plus.

    I just stopped my SUB to be honest, its easier that way, now if there is downtown it doesnt bother me as much because im not paying $$ monthly

    Unfortunately I am paid up until next july. For members like me who have paid for playing time in advance, there really is no retribution unless zennimax would compensate us in some way for once.
    IGN: GlitterGirl25
    Twitter

  • DeadRune
    DeadRune
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    Yeah, I subbed on Sunday. Joy. :/
    On my way to PC EU!
  • AjiBuster499
    AjiBuster499
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    So I just like randomly logged on to see if my chars were back and they are now.

    Hooray!
    tfw your sig gets wound back in time.
    Pterenophobia is the fear of being tickled by feathers.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok everyone, the issue is now resolved! If you had the game open from earlier, you may need to close and re-open. Otherwise, all your characters should be waiting for you.

    Thanks so much for your patience!
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • ace-voyage-projecteb17_ESO
    thnx for fixing the issue! i am back in!
  • DeadRune
    DeadRune
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    My chars are back too - permission to play @ZOS_GinaBruno ? Or will progress be lost somehow?
    On my way to PC EU!
  • DeadRune
    DeadRune
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    Yayyyy!!
    On my way to PC EU!
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    DeadRune wrote: »
    My chars are back too - permission to play @ZOS_GinaBruno ? Or will progress be lost somehow?

    You're good to go. :)
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • elvenmad
    elvenmad
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    well.........i was playing no issues for the past few hours, game just crashed, now cant get back in, game stuck on never ending loading screen followed by 'login timeout' , also getting warning from google this forum is not safe

    Edited by elvenmad on October 12, 2016 6:55PM
    < PC - EU >
  • Druachan
    Druachan
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    Ok everyone, the issue is now resolved! If you had the game open from earlier, you may need to close and re-open. Otherwise, all your characters should be waiting for you.

    Thanks so much for your patience!

    Thanks Gina, does seem to be ok now. Reapers March here we come.

    Edited by Druachan on October 12, 2016 6:56PM
    Say please, before you AAAAAaaaarrrgghhh at me.
  • Immortal_Dark410
    Immortal_Dark410
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    DeadRune wrote: »
    My chars are back too - permission to play @ZOS_GinaBruno ? Or will progress be lost somehow?

    You're good to go. :)

    ty for the updates & work, Its appreciated
    Retired Guild Leader Of AMAZING DEALS OF TAMRIEL
    Retired Guild Leader Of AMAZING DEALS OF NIRN
    (ALL FACTION TRADE GUILDS)

    PC NA SERVER
    DC - DARKDROGO | ORC | STAM DK | LVL 50 | CP 1285
    AD - DARK-GEARLT-OF-RIVIA | ALTMER | MAG SORC | LVL 50 | CP 1285
    EP - DARK-ABYSS | DUNMER | MAG TEMP | LVL 50 | CP 1285
    DC - REAPERS-CLOACK-OF-YASSASEEN | BRETON | MAG NB | LVL 50 | CP 1285
    AD - DARK-SLADE-WILSON | KHAJIIT | STAM NB | LVL 50 | CP 585
    AD - THE-LAST-DRUID-OF-PARANOR | ALTMER | MAG DK | LVL 50 | CP 1285
    AD - GALADRIEL-LADY OF LIGHT | IMPERIAL | STAM SORC | LVL 50 | CP 1285

    CONSOLE PS5 NA SERVER AS WELL
  • cyberjanet
    cyberjanet
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    Really guys, you aren't paying for playing time. You can play whether you pay or not, as long as you bought the game. Try that in Aion Free to Play, where you can't actually access the whole game unless you pay a monthly fee.The sub buys you a stack of crowns, and gets you access to the DLC, which you can try out before you spend the crowns acquiring it permanently. Plus you get some extra XP and loot % and the new crafting bag. And the crowns are cheaper than buying them through the Steam Store usually. Sure, getting a regular supply of crowns is a good way to support a game you like playing, but you don't have to buy them or even spend them on playing time in order to play.

    Yes, the downtime is a ***; especially when you have limited playing time and a whole free evening has been thrown out the window. If they could refund me my evening, that would be great; unfortunately it's not even possible. Someone has a day off work, and he can't play because there's downtime. ZOS can't refund him his day off. You can decide to stop supporting the game, or even to go off and play something else; preferably a RPG that doesn't need maintenance ever. But in the end you bought the game and you can play it without paying more for as long as ZOS is in business and running the servers.

    I know that the game started out as being a pay to play game. That is what is coming back to bite them, worst business model ever.
    Favourite NPC: Wine-For-All
    Mostly PC-EU , with a lonely little guy on NA.
  • altemriel
    altemriel
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    Ok everyone, the issue is now resolved! If you had the game open from earlier, you may need to close and re-open. Otherwise, all your characters should be waiting for you.

    Thanks so much for your patience!



    ok, so I confirm that I was able to log in now, found my char, I am able to play her. seems fixed. great job!!!!


    sorry, but I just have to post this :smiley:

    pHH3ijB.jpg
  • Bislobo
    Bislobo
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    Good job on solving the issue! Hope it is running well for everyone now.
    Redguard Dragonknight - Bislobo
    Orc Nightblade - Bislobø
    Redguard Sorcerer - Bisłobo
    Imperial Templar - Bíslobo
    Altmer Sorcerer - Bisløbo
  • FlaviusPK
    FlaviusPK
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    Time to hear about the compensation, guys.
  • BrianDavion
    BrianDavion
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    Holdon wrote: »
    Time to hear about the compensation, guys.


    how long where you affected by the issue? please note if it was the last 12 hours they could in theory owe you a dime.
  • jaye63
    jaye63
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    how long where you affected by the issue? please note if it was the last 12 hours they could in theory owe you a dime.

    6 months of ESO Plus $78 78/6=12.33 and for the math just say 12... that's 50 cents an hour... $15 for 1500 crowns is 100 crowns for $1 so 50 crowns for 1/2 hour 4 hrs down that's 200 crowns. What that translates to in the store is that you could buy 4 color sets.

    Always amazes me that people think there is a great deal to be gained by unscheduled downtime. I would say that 4 color sets isnt worth making a stink about since you can unlock them all with achievements.

  • FlaviusPK
    FlaviusPK
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    jaye63 wrote: »
    ...
    Always amazes me that people think there is a great deal to be gained by unscheduled downtime. I would say that 4 color sets isnt worth making a stink about since you can unlock them all with achievements.
    That's not about downtime. I don't need some cents. It's about the whole principles of good will and attitude towards the players. This issue have made people feel worried, unstable etc. The logic says we could get something as a bonus, ingame ones would be the most suitable, just a sign, not necessary crowns or any other solid advantages. And devs perfectly know which players had an issue so it's not about giving something to those who doesn't need any apologizes.
  • Azrael_Selvmord
    I logged in for the first time since the "One Tamriel" update. If there was a fix it didn't apply to me. All my characters/purchased items/everything, gone! Over 300+ hours! This is BS! If there was a fix why wasn't mine fixed?! I'm seriously contemplating leaving ESO. I logged in picked my correct server AND intro movie/creation screen. I filed a ticket yesterday still no info. WTF?! Poor customer service.
    We must fall, before we can rise.
  • Abeille
    Abeille
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    I logged in for the first time since the "One Tamriel" update. If there was a fix it didn't apply to me. All my characters/purchased items/everything, gone! Over 300+ hours! This is BS! If there was a fix why wasn't mine fixed?! I'm seriously contemplating leaving ESO. I logged in picked my correct server AND intro movie/creation screen. I filed a ticket yesterday still no info. WTF?! Poor customer service.

    Check if you are on the right server.
    On the log in screen, after firing up the game, click "Server" right under "Play" and select the server you made your characters on.
    Just so that everyone knows, my Altmer still can't have black hair. About a dozen of Altmer NPCs in the game have black hair. Just saying.

    Meet my characters:
    Spoiler
    Command: Do the thing.

    Zadarri, Khajiit Fist of Thalmor: The thing was done, as commanded.
    Durza gra-Maghul, Orc blacksmith: The thing was done perfectly, in the most efficient way.
    Tegwen, Bosmer troublemaker: You can't prove I didn't do the thing.
    Sings-Many-Songs, Argonian fisher: Sure, I'll do the thing... Eventually. Maybe.
    Aerindel, Altmer stormcaller: After extensive research, I've come to the conclusion that doing the thing would be a waste of resources.
    Liliel, Dunmer pyromancer: Aerindel said I shouldn't do the thing. Something about "resources".
    Gyda Snowcaller, Nord cryomancer: I will find a way to do it that won't waste resources and make Aerindel proud of me.
    Beatrice Leoriane, Breton vampire: I persuaded someone else into doing the thing. You are welcome, dear.
    Sahima, Redguard performer: Doing the thing sounds awfully unpleasant and really not my problem.
    Ellaria Valerius, Imperial priestess: I'll pray to the Eight for the thing to be done, if it is Their will.
  • Azrael_Selvmord
    Abeille wrote: »

    Check if you are on the right server.
    On the log in screen, after firing up the game, click "Server" right under "Play" and select the server you made your characters on.

    I did, still nothing
    We must fall, before we can rise.
  • Abeille
    Abeille
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    I did, still nothing

    Did you try selecting the other server to check if your characters are there? Could be some UI bug.
    Just so that everyone knows, my Altmer still can't have black hair. About a dozen of Altmer NPCs in the game have black hair. Just saying.

    Meet my characters:
    Spoiler
    Command: Do the thing.

    Zadarri, Khajiit Fist of Thalmor: The thing was done, as commanded.
    Durza gra-Maghul, Orc blacksmith: The thing was done perfectly, in the most efficient way.
    Tegwen, Bosmer troublemaker: You can't prove I didn't do the thing.
    Sings-Many-Songs, Argonian fisher: Sure, I'll do the thing... Eventually. Maybe.
    Aerindel, Altmer stormcaller: After extensive research, I've come to the conclusion that doing the thing would be a waste of resources.
    Liliel, Dunmer pyromancer: Aerindel said I shouldn't do the thing. Something about "resources".
    Gyda Snowcaller, Nord cryomancer: I will find a way to do it that won't waste resources and make Aerindel proud of me.
    Beatrice Leoriane, Breton vampire: I persuaded someone else into doing the thing. You are welcome, dear.
    Sahima, Redguard performer: Doing the thing sounds awfully unpleasant and really not my problem.
    Ellaria Valerius, Imperial priestess: I'll pray to the Eight for the thing to be done, if it is Their will.
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