Game Crashing Issues

FleetwoodSmack

Djeriko wrote: »

IndyWendieGo wrote: »

failkiwib16_ESO wrote: »

I just installed the newest update via the launcher, and tried to start up the game. The game crashed before I got to log-in screen.

My friends in the game were crashing left and right, when I used another pc to log on earlier to check my mails and chat a little with my guild, this is where I heard terrible news. A dear friend and guildie have already quit ESO because of these issues. I don't want to loose more friends and guildmembers

That's sad to hear. Have you tried persuading them to come back at least casually?

Djeriko wrote: »

Also logged back in and almost everything is pink. Video to follow soon. After updates I'm just going to have to not play for a while and give ZOS time to fix stuff

That's the only good thing about it. What client version was this? 32bit or 64?

64 bit

see link to a video for random pink walls and surfaces
http://plays.tv/video/56e0961dc8b343b9f6

@ZOS_GinaBruno

Oh good lord. What about 32bit? Is that an option for you until this gets fixed? I'm thinking this is definitely on their end in terms of the 64bit. At least it seems to be what's been reported the most with it.

Moonclaw

Started game and was excited when it seemed to be running stable then everything hung at around 15mins. Last night was terrible. This sort of stability makes quests which rely on stealthing around and avoiding guards an exercise in futility. Have been playing since Beta on this setup and had been running very solid and stable until Thieves Guild launch .

Side question - how do you select 32 or 64 bit ? Does game auto select or do you have to manually link to the eso64.exe as opposed to eso.exe ?

FleetwoodSmack

Moonclaw wrote: »

Started game and was excited when it seemed to be running stable then everything hung at around 15mins. Last night was terrible. This sort of stability makes quests which rely on stealthing around and avoiding guards an exercise in futility. Have been playing since Beta on this setup and had been running very solid and stable until Thieves Guild launch .

Side question - how do you select 32 or 64 bit ? Does game auto select or do you have to manually link to the eso64.exe as opposed to eso.exe ?

I think, from what I understand, is that the launcher launches the 32 bit natively and you have to go through the directory to launch the 64 bit manually. A lot of people have been encountering FPS hits though. What's your specs, if you don't mind my asking?

Also some people have reported that going into windowed mode helped with their FPS loss as well as closing the launcher.

maboleth

Since the latest hotfix 9/3 update, I cannot "exit" my fullscreen game with ALT+TAB and go to desktop. Black screen appears (as should) but instead of desktop, I'm back to the game. Can anyone else confirm this?

Temporal issue, this post can be deleted.

Moonclaw

IndyWendieGo wrote: »

Moonclaw wrote: »

Started game and was excited when it seemed to be running stable then everything hung at around 15mins. Last night was terrible. This sort of stability makes quests which rely on stealthing around and avoiding guards an exercise in futility. Have been playing since Beta on this setup and had been running very solid and stable until Thieves Guild launch .

Side question - how do you select 32 or 64 bit ? Does game auto select or do you have to manually link to the eso64.exe as opposed to eso.exe ?

I think, from what I understand, is that the launcher launches the 32 bit natively and you have to go through the directory to launch the 64 bit manually. A lot of people have been encountering FPS hits though. What's your specs, if you don't mind my asking?

Also some people have reported that going into windowed mode helped with their FPS loss as well as closing the launcher.

Geforce GTX 660 Ti / Intel i7 3770k @3.5Ghz / 16Gb RAM / Windows 10 64bit running 1920 X1200

failkiwib16_ESO

IndyWendieGo wrote: »

failkiwib16_ESO wrote: »

I just installed the newest update via the launcher, and tried to start up the game. The game crashed before I got to log-in screen.

My friends in the game were crashing left and right, when I used another pc to log on earlier to check my mails and chat a little with my guild, this is where I heard terrible news. A dear friend and guildie have already quit ESO because of these issues. I don't want to loose more friends and guildmembers

That's sad to hear. Have you tried persuading them to come back at least casually?

@IndyWendieGo I would if I could. My friend had left 1 hour before I came online and my time in ESO is very limited now, because I depend on using someone elses computer for the purpose, as I can not even get to log-in screen before I crash. I can only hope he doesn't quit

When I logged on today only 1 other person was online in my guild, later 1 more came... before patch we had at least 7+ people online around that time, and 4-5more that logged in and out with occasion. My friends list and all my guilds seem a bit more empty since patch.

NovaShadow

2 crashes already post-hotfix. I've done the suggestions and it's still hapening.

TheRealMcKoy

I am appalled at the volume of hateful complaining on this forum any time something goes wrong. *** happens folks and no matter how much you test and plan, it is still going to happen. You do the best you can to release a stable product, but when it is all said and done, *** will still happen. I am sure ZOS did not set out to cause players any headache. It is not good for the players and it isn't good for them.

Stop complaining and start helping. Log the crash reports. Report the bugs when you encounter them. Be thorough in your reports--give when, where, why, what details and any patterns you notice. When you have reported as much detail as you can, sit back and let the ZOS folks sort through it and get it fixed. Believe me, they will want it fixed just as fast as you do. Be patient and take a chill pill.

FleetwoodSmack

failkiwib16_ESO wrote: »

IndyWendieGo wrote: »

failkiwib16_ESO wrote: »

I just installed the newest update via the launcher, and tried to start up the game. The game crashed before I got to log-in screen.

My friends in the game were crashing left and right, when I used another pc to log on earlier to check my mails and chat a little with my guild, this is where I heard terrible news. A dear friend and guildie have already quit ESO because of these issues. I don't want to loose more friends and guildmembers

That's sad to hear. Have you tried persuading them to come back at least casually?

@IndyWendieGo I would if I could. My friend had left 1 hour before I came online and my time in ESO is very limited now, because I depend on using someone elses computer for the purpose, as I can not even get to log-in screen before I crash. I can only hope he doesn't quit

When I logged on today only 1 other person was online in my guild, later 1 more came... before patch we had at least 7+ people online around that time, and 4-5more that logged in and out with occasion. My friends list and all my guilds seem a bit more empty since patch.

I hope they come back. I really do. I'm sure when all these issues get squared away, we'll see the DLC in it's true colors. I get it can be frustrating, but with this jump from DX9 to DX11, I'm wondering how there's not more issues than what's being reported now. Hopefully you can get hold of them somehow outside the game. TG looks promising if it'd work.

Moonclaw wrote: »

IndyWendieGo wrote: »

Moonclaw wrote: »

Started game and was excited when it seemed to be running stable then everything hung at around 15mins. Last night was terrible. This sort of stability makes quests which rely on stealthing around and avoiding guards an exercise in futility. Have been playing since Beta on this setup and had been running very solid and stable until Thieves Guild launch .

Side question - how do you select 32 or 64 bit ? Does game auto select or do you have to manually link to the eso64.exe as opposed to eso.exe ?

I think, from what I understand, is that the launcher launches the 32 bit natively and you have to go through the directory to launch the 64 bit manually. A lot of people have been encountering FPS hits though. What's your specs, if you don't mind my asking?

Also some people have reported that going into windowed mode helped with their FPS loss as well as closing the launcher.

Geforce GTX 660 Ti / Intel i7 3770k @3.5Ghz / 16Gb RAM / Windows 10 64bit running 1920 X1200

I've heard that people running Windows 10 have been having a few issues too. Hopefully if you try the 32 bit it'll be more stable. If not, I'd probably keep sending crash reports.

MDHORDE

Still have random crashes on 64 and 32 bit. I stick to 32 bit with crashes spread farther apart compared to 64 bit every 5-10 min. I have tried and do not like the proposed fixes as well as lowering graphics settings that have worked sense the start of the game. I have had the same system sense launch. I built it for ESO.

For those who complain of us complaining, maybe we don't copy and paste script into our posts or sit at our systems with a running detailed log of every crash. Maybe we try and immediately log back in hope it doesn't happen again for no reason, so we can loot the boss, not get kicked from zone, etc.

One would think with all these reports/ complaints that the Employees of ZOS would log on to there own computers and see for themselves. And let them make detailed logs and crash out of the game repeatedly.

Why? Because that's their job and none of us can accurately tell exactly why our game crashed. The crash report does not provide any information.

Crashes: logging to other toon, riding mount in Riften, wayshrine travel, crafting, reloading UI, throwing caltrops, fighting npc, fighting players, liquid lightning, sieging, entering door, dungeons, boss fights, looting chest, fighting molag bal, traveling through wrothgar, porting to deshan, keep change from one alliance to another, and logging in. (All 64 and 32 bit)

Moonclaw

TheRealMcKoy wrote: »

I am appalled at the volume of hateful complaining on this forum any time something goes wrong. *** happens folks and no matter how much you test and plan, it is still going to happen. You do the best you can to release a stable product, but when it is all said and done, *** will still happen. I am sure ZOS did not set out to cause players any headache. It is not good for the players and it isn't good for them.

Stop complaining and start helping. Log the crash reports. Report the bugs when you encounter them. Be thorough in your reports--give when, where, why, what details and any patterns you notice. When you have reported as much detail as you can, sit back and let the ZOS folks sort through it and get it fixed. Believe me, they will want it fixed just as fast as you do. Be patient and take a chill pill.

Understood - and agree there needs to be maturity - but now ask yourself - how would you react if you were a Netflix user and it crashed every 10minutes ... or if your phone randomly died/restarted every 15mins ... you would not be happy. This is a business/service - and one which many of us use to unwind with at the end of a day - so it does get a bit wearing when it simply does not work . I am wondering how this did not show up in the test servers

sadownik

Moonclaw wrote: »

TheRealMcKoy wrote: »

I am appalled at the volume of hateful complaining on this forum any time something goes wrong. *** happens folks and no matter how much you test and plan, it is still going to happen. You do the best you can to release a stable product, but when it is all said and done, *** will still happen. I am sure ZOS did not set out to cause players any headache. It is not good for the players and it isn't good for them.

Stop complaining and start helping. Log the crash reports. Report the bugs when you encounter them. Be thorough in your reports--give when, where, why, what details and any patterns you notice. When you have reported as much detail as you can, sit back and let the ZOS folks sort through it and get it fixed. Believe me, they will want it fixed just as fast as you do. Be patient and take a chill pill.

Understood - and agree there needs to be maturity - but now ask yourself - how would you react if you were a Netflix user and it crashed every 10minutes ... or if your phone randomly died/restarted every 15mins ... you would not be happy. This is a business/service - and one which many of us use to unwind with at the end of a day - so it does get a bit wearing when it simply does not work . I am wondering how this did not show up in the test servers

It did, well for the most part. As usual it wasn't fixed and there was also the patch version that wasn't tested on PTS. Pts version was 2.3.4, live version was 2.3.5 if i recall correctly.

FleetwoodSmack

Moonclaw wrote: »

TheRealMcKoy wrote: »

I am appalled at the volume of hateful complaining on this forum any time something goes wrong. *** happens folks and no matter how much you test and plan, it is still going to happen. You do the best you can to release a stable product, but when it is all said and done, [snip] will still happen. I am sure ZOS did not set out to cause players any headache. It is not good for the players and it isn't good for them.

Stop complaining and start helping. Log the crash reports. Report the bugs when you encounter them. Be thorough in your reports--give when, where, why, what details and any patterns you notice. When you have reported as much detail as you can, sit back and let the ZOS folks sort through it and get it fixed. Believe me, they will want it fixed just as fast as you do. Be patient and take a chill pill.

Understood - and agree there needs to be maturity - but now ask yourself - how would you react if you were a Netflix user and it crashed every 10minutes ... or if your phone randomly died/restarted every 15mins ... you would not be happy. This is a business/service - and one which many of us use to unwind with at the end of a day - so it does get a bit wearing when it simply does not work . I am wondering how this did not show up in the test servers

It's definitely rough. I'm in the boat of not being able to play, so rather than getting upset over nothing (PC's on the SOON™ track) I figure at least try to help some of you guys. Even if troubleshooting doesn't work, I hope that at least my aided effort helps somewhere. I feel for you guys. I really sincerely do.

csutoras

IndyWendieGo wrote: »

It's definitely rough. I'm in the boat of not being able to play, so rather than getting upset over nothing (PC's on the SOON™ track) I figure at least try to help some of you guys. Even if troubleshooting doesn't work, I hope that at least my aided effort helps somewhere. I feel for you guys. I really sincerely do.

I have appreciated you

Crown

Link to thread with relevant info (something to test).

FleetwoodSmack

Crown wrote: »

Link to thread with relevant info (something to test).

Thank you for this, Crown! I'll refer people in other threads that I'm posting in to this too.

luen79rwb17_ESO

I crashed twice today while playing in Maelstrom Arena. Some NPCs were missing their regular textures and had pink skin instead (dwarven sentries, giant snakes and monkey pet). After I crashed the first time I was able to see black boxes which as far as I could tell, were placeholders for NPC AoE abilities and attacks.

Reverb

I crashed once tonight, in vcoa, using the 64-bit client. I only saw pink walls in Wrothgar, and only briefly. That's a big improvement over Monday and yesterday for me.

I did have some framerate drops to single digits, and 2 fights with the Random Load Screen boss, but I'll live with both of those over the constant crashing in group content.

Sadly, everybody was fully clothed tonight.

Calandrae

The hotfix did nothing for me. I still keep crashing regularly, and a new thing is that when trying to switch characters, I loose the server connection.

My whole computer was updated last autumn (2015) so it should be fine - and it was before the TG patch/dlc.

helediron

Besides crashes, both clients keep disconnecting from server, and throw out to login screen. I had no such troubles before TG. When it is at it's worst mood, i get disconnects every 5-10 minutes.

Sometimes just before losing connection, ping shoots to several seconds. I also can see that i myself go offline on chat (by an addon reporting online changes of guild members). This might hint to a server side problem.

failkiwib16_ESO

IndyWendieGo wrote: »

failkiwib16_ESO wrote: »

IndyWendieGo wrote: »

failkiwib16_ESO wrote: »

I just installed the newest update via the launcher, and tried to start up the game. The game crashed before I got to log-in screen.

My friends in the game were crashing left and right, when I used another pc to log on earlier to check my mails and chat a little with my guild, this is where I heard terrible news. A dear friend and guildie have already quit ESO because of these issues. I don't want to loose more friends and guildmembers

That's sad to hear. Have you tried persuading them to come back at least casually?

@IndyWendieGo I would if I could. My friend had left 1 hour before I came online and my time in ESO is very limited now, because I depend on using someone elses computer for the purpose, as I can not even get to log-in screen before I crash. I can only hope he doesn't quit

When I logged on today only 1 other person was online in my guild, later 1 more came... before patch we had at least 7+ people online around that time, and 4-5more that logged in and out with occasion. My friends list and all my guilds seem a bit more empty since patch.

I hope they come back. I really do. I'm sure when all these issues get squared away, we'll see the DLC in it's true colors. I get it can be frustrating, but with this jump from DX9 to DX11, I'm wondering how there's not more issues than what's being reported now. Hopefully you can get hold of them somehow outside the game. TG looks promising if it'd work.

I hope that too Q.Q also that the patch starts to work, ZOS really needs to fix this patch properly.

TG is very promising, so many of my guildies had been waiting for that content + the new trial ...I mean the trial addicts I know have been awaiting this since 1.5 patch lol but they ended up trying to do the non-vet mode of MOL and the and weekly, because the amount of crashes they had. They can't wait to try to beat vet MOL. And I know my roleplayer friends have awaited TG soooo much, they love stealing ...criminal scum the whole lot of them

M0bi

Radeon HD7950 boost; no crashes....

DHale

Not to joke bc I was getting crashes multiple times and totally get it's frustrating for all of us. I uninstalled the game. Then reinstalled from my account. I made a short cut from the program file of the 64 bit file and use to play the game using the launcher only for updates. I updated my graphics card driver and optimized ESO through nvidia whatever that means. I disabled all addons and then started the game. Played for hours no crashes. Turned on one add on at a time. Bingo eventually I got crashes so it turns out three add ons that have been updated are the key culprits. I turned off those three no crashes. You should do the same assessment process. Just try it without having add ons I think you might be surprised. That said why is all this s pink? Why does crit Rush not work anymore did it get toppling charge disease? Why does my eye open when I open a thief trove box even though no one is around. Aaaaaahhhhhhh.

starlizard70ub17_ESO

I've had only 1 crash in 3 days, so that's the good news. However I have had NPCs not loading, not being able to interact with objects for looting, lag so bad that I had to restart ESO, etc. Many lag problems start at the world bosses fight. 8 - 12 people casting, fighting, etc, causes massive lag and freezing at times. I was stopped by a guard who never rendered, even while he was shaking me down for the bounty. I've been playing MMOs for over 20 years now, so I know things don't go as planned. But I can understand why people are so upset. This patch should have never been released in this state. If the same thing happens again with the Dark Brotherhood DLC, Zenimax won't need to bother putting out anymore content since no one will be around to play it.

(As for the complaints about the forced upgrade to DX11, sorry but that's just the way it is. Either upgrade your pc with the times or don't play the newer generation of games.)

csutoras

Quick update.

I logged in this morning and played for about 30 minutes without crashing, which is up from my record of 15 minutes, and all other 2 to 5 minutes crashes. Note that I did not crash after 30 minutes, but had to quit to get some work done.

I have never had an issue logging in, but crash in the gameplay.

I noticed running through towns causes the FPS to really go down and get choppy.

I also noticed a new icon in my Mac 'Other' folder, called X11 and it said that a program had asked me to install it. Since there is a discussion around X11 I clicked the link and it took me here - https://support.apple.com/en-us/HT201341.

I installed the XQuartz program for X11 and will update if it helps at all.

@ZOS_GinaBruno

EDIT: Unfortunately this did not solve the crash issue for me. I just logged in and crashed within 5 minutes.

Glaiceana

Right now I cannot even get to my character screen on the 32 bit version. Just keep getting trapped in the loading screens and timing out due to inactivity and therefore having to log in again. This has been happening all morning and I still haven't got into the game. Very worrying. Also have to kill the process in task manager as it cannot be stopped any other way when it acts like this. Just now after it kicked me out of the loading screen for inactivity again, the log in window would not close on quit and actually caused my task bar to disappear.

Will try the 64 bit one a few times instead.

EDIT: Me and a few guild members can now only get into the game by using the 64 bit client. I managed to get into it with only one time out during login. But the 64 bit does still crash randomly during play.

DeathLordOfDeath

i've applied the crash hotfix and still my game crashes immediately after the launcher. Has other uses experienced the hotfix not working for them?

I am now trying the EU server to see if that works.
Thanks,
-Jim

agegarton

Unfortunately, the hot fix has created persistent crash issues for me - everything worked fine before that! I cannot press "E" anywhere - complete catastrophic crash if I do

failkiwib16_ESO

Another day has passed, I still can not start the game without it crashing

lonewolf26

I can confirm the crashes are still happening, but are greatly reduced. On Win64 client I cleared normal MoL last night, no one in out team crashed. However our group, me included, had a few crashes against trash and the fire maw in Vet City of Ash while running the daily. One on 64-bit and a few more when I swapped back to 32-bit.