GUILD BANKS GUTTED

Kronuxx

LeglessUK wrote: »

Kronuxx wrote: »

Question: Is this affecting Guild Banks only, or personal banks as well? I haven't logged in yet as I wanted to wait out the initial launch.

This only seems to be effecting Guild Banks, so don't worry

Matem wrote: »

Kronuxx wrote: »

Question: Is this affecting Guild Banks only, or personal banks as well? I haven't logged in yet as I wanted to wait out the initial launch.

Guildbanks only.

Scyantific wrote: »

Personal banks remain unaffected.

Cool, thanks for the response guys.

Elijah_Crow

Lost hundreds of materials. This was a known issue that made it to live. This should have never happened!

@ZOS_GinaBruno

We need better communication on this! If someone moves a stack and stacks with another will that ruin the fix. Should we lock down the guild banks completely for now?!?!

Epona222

nine9six wrote: »

@ZOS_GinaBruno ,

Can you say if it's safe for us to continue using our Guild Banks, or will that only add to the confusion?

^This, I have locked down the guild bank until I hear otherwise, but it is messing with my raffle. Need to know if it is safe to use.

Eiagra

Same issue here, had stacks of 200 of each food type, they are now sitting at 183. Some of my resources are sitting at above 200. Not a huge deal, but just another confirmation of the issue.

MissBizz

nine9six wrote: »

@ZOS_GinaBruno ,

Can you say if it's safe for us to continue using our Guild Banks, or will that only add to the confusion?

The ping doesn't work if you add it during an edit.... but Gina, this is something I'd love to know as well.

Nebthet78

I am affected by this as well... this sort of mistake should never have made it to live.

Adelade

Same problem here tons of resources missing and whats left is stacked at 183...

failkiwib16_ESO

At least give us a replacement or proper compensation.

Some of the materials in my guildbank were low level mats that are hard to buy, because people rarely sell them. The lowbies in my guild donated those, from armor and weapons they deconstructed for others to use

I also had stacks of green to purple upgrade materials and decent aspect runes for my guildies, i need to check up on those as well now, to see if they got lowered.

mamericus

Same problem here. On all 5 of my guild banks. You need to get your act together @ZOS.

Hateanthem

I doubt they work past 5 in the evening if they don't work weekends on a 24/7 game. Just saying..

baratron

We are the UESP Guild on the North American server.

We have not only had every stack of 200 reduced to 183, but some stacks which were less than 200 are now greater than 200! According to our Guild Bank records, we should have 152 Imp Stool, 151 Bugloss, and 150 Columbine.

We actually have 231 Imp Stool, 232 Bugloss, and 233 Columbine! I've checked the Bank History carefully and no one has put extra of these items in!


Also we should have 158 Oru but now we have 225, and I'm not sure how many Pora we should have but 237 seems like too many, considering that I checked the Guild Bank last night and we didn't have more than 200 of any runestone.


Has anyone else had this happen? Not just the missing items, but also GAINING items?

I've withdrawn all Guild Bank privileges for now, but both myself and another Officer had been working on restocking the Bank before we realised there were extra items. I'm going to make a list of everything which has appeared, which I have to say is a great way to be spending my first evening with the new DLC .

Epona222

baratron wrote: »

We are the UESP Guild on the North American server.

We have not only had every stack of 200 reduced to 183, but some stacks which were less than 200 are now greater than 200! According to our Guild Bank records, we should have 152 Imp Stool, 151 Bugloss, and 150 Columbine.

We actually have 231 Imp Stool, 232 Bugloss, and 233 Columbine! I've checked the Bank History carefully and no one has put extra of these items in!


Also we should have 158 Oru but now we have 225, and I'm not sure how many Pora we should have but 237 seems like too many, considering that I checked the Guild Bank last night and we didn't have more than 200 of any runestone.


Has anyone else had this happen? Not just the missing items, but also GAINING items?

I've withdrawn all Guild Bank privileges for now, but both myself and another Officer had been working on restocking the Bank before we realised there were extra items. I'm going to make a list of everything which has appeared, which I have to say is a great way to be spending my first evening with the new DLC .

Yep, in my guild some stuff is missing, and we appear to have gained some stuff. Like you I have disabled bank privileges for now, but I really don't like having to do that.

Xendyn

I think I am glad I kept all my expensive mats on a mule.

NovaShadow

For those wondering if its safe to use. I lost a whole stack of White Meat, used my gb, didn't lose anything else, deposited a whole stack of white meat and its completely gone. I've lost it. So personally I'm not touching my gb until this is fixed.

Scyantific

ZOS_GinaBruno wrote: »

Just to update real quick, we are working on a fix for this, though it won't be something we can do tonight and will take a little time.

We gonna get our stuff back or can we count on all of that stuff as being permanently gone?

Epona222

NovaShadow wrote: »

For those wondering if its safe to use. I lost a whole stack of White Meat, used my gb, didn't lose anything else, deposited a whole stack of white meat and its completely gone. I've lost it. So personally I'm not touching my gb until this is fixed.

Thanks for letting us know (sorry you lost your stuff though)

Phinix1

Just logged in for the first time in months to see if the patch caused guild bank permissions to reset again and all my items were stolen.

Thankfully THAT didn't happen again...

HOWEVER, I am here to report that I too have ALL stacks of 200 reduced to 183, including several stacks of GOLD quality items.

This is troubling indeed, especially if it was indeed reported on the PTS. Hopefully it gets resolved, though I see this being difficult as people have likely pulled all their items out at this point.

ZOS would have to somehow track deposits and withdrawals after the patch and only credit people the items they actually lost. No small feat.

An ounce of prevention, and all that.

Phinix1

Additionally, I am unable to log a support ticket. I can log into my forum account fine. I can also log into my main account.

However, when I hit "Support" from being logged into my actual game account, it takes me to a page asking me to log in again (yes, cookies are enabled) and will not take EITHER my forum or account login information.

Can someone please look into this?

@ZOS_GinaBruno

Epona222

Phinix1 wrote: »

Additionally, I am unable to log a support ticket. I can log into my forum account fine. I can also log into my main account.

However, when I hit "Support" from being logged into my actual game account, it takes me to a page asking me to log in again (yes, cookies are enabled) and will not take EITHER my forum or account login information.

Can someone please look into this?

@ZOS_GinaBruno

What happens if you raise a ticket in-game? (Hit F1 and change the tab to "Customer Support")?

UrQuan

I just did a total inventory, and I've got a detailed itemized list of everything that's missing for me. Between 2 guild banks I'm out a total of 7,599 items, 1,394 of which were upgrade mats. This is on PC NA server. I'm not touching any guild bank for a while, and this had better get fixed - everyone had better get their missing stuff back.

Arunei

I really, really hope this is a visual bug only in terms of full stacks being reduced to 183, but seeing as people seem to be losing stuff from simply shuffling things around...I doubt this is the case :<.

baratron

Further to my comment above, I have compiled a complete list of all of the "extra" items in our Guild Bank. It makes for interesting reading.

Bervez Juice - have 186, should have 197
Bugloss - have 232, should have 151
Cloud Mist - have 198, should have 185
Columbine - have 233, should have 150...

tl;dr please view this Google Spreadsheet

I have a raging fever, but I could see a clear pattern by the fact that the value differences are completely consistent,
e.g. Kuoko and Makderi should both be 171 items but we actually have 212
e.g. Moonstone and Stinkhorn should both be 191 items but we actually have 192

also

• if we should have 158 of them, we actually have 225 (Oru)
• if we should have 159 of them, we actually have 224 (Palladium)
  
• if we should have 170 of them, we actually have 213 (Rera)
• if we should have 171 of them, we actually have 212 (Kuoko, Makderi)
  
• if we should have 193 of them, we actually have 190 (Obsidian)
• if we should have 191 of them, we actually have 192 (Moonstone, Stinkhorn)

Putting all the data into a spreadsheet it was simple to see that in every case, adding together what we SHOULD have with what we ACTUALLY have comes out to 383.

This also agrees with the original observation that every stack of 200 items has been reduced to 183 --> 200 + 183 = 383

So this is what the bug ACTUALLY IS. But it's a complete disaster, because those extra items are real. I was able to withdraw those 228 Dwarven Oils and split them into two stacks of 114, and then split the two stacks of 114 into four stacks of 57, and then split those into 28+29... And then when I tried recombining them, I got a stack of 200 plus a second stack of 28.

So anyone who is unscrupulous and had between 150 and 183 of a valuable item in their Guild Bank could make money. There is nothing at all stopping people who've gained 83 Columbines from selling them for around 29k gold.

For this reason, I urge Zenimax to immediately take Guild Bank facilities offline. It is just going to be a complete mess if honest Guild members and Officers are restoring stacks of 200 from their own personal stocks while dishonest Guild members and Officers are removing the "free" extra items they've been given and selling them through Guild Stores or /zone chat...

sylviermoone

baratron wrote: »

Further to my comment above, I have compiled a complete list of all of the "extra" items in our Guild Bank. It makes for interesting reading.

Bervez Juice - have 186, should have 197
Bugloss - have 232, should have 151
Cloud Mist - have 198, should have 185
Columbine - have 233, should have 150...

tl;dr please view this Google Spreadsheet

I have a raging fever, but I could see a clear pattern by the fact that the value differences are completely consistent,
e.g. Kuoko and Makderi should both be 171 items but we actually have 212
e.g. Moonstone and Stinkhorn should both be 191 items but we actually have 192

also

• if we should have 158 of them, we actually have 225 (Oru)
• if we should have 159 of them, we actually have 224 (Palladium)
  
• if we should have 170 of them, we actually have 213 (Rera)
• if we should have 171 of them, we actually have 212 (Kuoko, Makderi)
  
• if we should have 193 of them, we actually have 190 (Obsidian)
• if we should have 191 of them, we actually have 192 (Moonstone, Stinkhorn)

Putting all the data into a spreadsheet it was simple to see that in every case, adding together what we SHOULD have with what we ACTUALLY have comes out to 383.

This also agrees with the original observation that every stack of 200 items has been reduced to 183 --> 200 + 183 = 383

So this is what the bug ACTUALLY IS. But it's a complete disaster, because those extra items are real. I was able to withdraw those 228 Dwarven Oils and split them into two stacks of 114, and then split the two stacks of 114 into four stacks of 57, and then split those into 28+29... And then when I tried recombining them, I got a stack of 200 plus a second stack of 28.

So anyone who is unscrupulous and had between 150 and 183 of a valuable item in their Guild Bank could make money. There is nothing at all stopping people who've gained 83 Columbines from selling them for around 29k gold.

For this reason, I urge Zenimax to immediately take Guild Bank facilities offline. It is just going to be a complete mess if honest Guild members and Officers are restoring stacks of 200 from their own personal stocks while dishonest Guild members and Officers are removing the "free" extra items they've been given and selling them through Guild Stores or /zone chat...

Holy ***.

Finally able to log in after work, and indeed I have confirmed 3 of my guildbanks are messed up. How did this make it to live?

I don't have any missing gold items, but I am missing a whole lot of columbine.

Asherons_Call

Bfish22090 wrote: »

THIS is BS I had stacks of legendary mats and now they're gone! That's hundreds of thousands of dollars lost because of a STUPID error

Gold? Hundreds of thousands.

Dollars? Several dozen

EIGHTS

I have the same issue. But I put my own items to guild bank to make them a stack.

Elijah_Crow wrote: »

We need better communication on this! If someone moves a stack and stacks with another will that ruin the fix. Should we lock down the guild banks completely for now?!?![/b]

Too late to lock down guild bank.

TX11

I hope this crap doesn't make it to console.

Davkin

Just checked all banks of the guilds i am in are affected.
Not realy more to say about that, i have no idea why anyone bothers to test the pts anymore.

Valrien

I can confirm that this has also happened to my guild bank.

Scyantific

TX11 wrote: »

I hope this crap doesn't make it to console.

It will, and you guys will cry about it more than we are.

Usara

Our two guild banks are affected too, though we didn't lost much (at least no gold mats).
I noticed a few stacks over 200, some of them we did not have 200+ before the DLC release (some Potency runes and Solvents for sure, plants/flowers I really don't know)