GUILD BANKS GUTTED

istateres

ZOS_GinaBruno wrote: »

Just letting you all know that we should have a better idea of our plans for this before the weekend. Stay tuned, and thanks again for your patience. We know it's hard to wait when your items are missing!

See! She continues doing a great job. If only Gina could write the code and make all the decisions too. Is cloning still illegal?

UrQuan

ZOS_GinaBruno wrote: »

Just letting you all know that we should have a better idea of our plans for this before the weekend. Stay tuned, and thanks again for your patience. We know it's hard to wait when your items are missing!

To be honest, I'm not in a huge hurry to get it all back - the important thing to me is that it does all come back. If it takes a little longer, but that ensures everything gets put back the way it was before, that would be better than doing it more quickly but having it not restore everything. Just my opinion.

Beesting

deadlock007 wrote: »

Our bank just suffered an even bigger loss since I was dumb enough to believe it was ok to go ahead and use them again. While stacking some items I suffered a roll back and while the guild bank recorded the items being taken out my characters inventory didn't . So we lost an additional 7k+ items on top of the 7k+ we already lost. Good news is now we have bank space lol. I made a bug report and so far have only been given the advice that they are probably in my junk tab.......smh......


EDIT: Apparently this is my 100th comment......yay for me.....

sadownik

Beesting wrote: »

deadlock007 wrote: »

Our bank just suffered an even bigger loss since I was dumb enough to believe it was ok to go ahead and use them again. While stacking some items I suffered a roll back and while the guild bank recorded the items being taken out my characters inventory didn't . So we lost an additional 7k+ items on top of the 7k+ we already lost. Good news is now we have bank space lol. I made a bug report and so far have only been given the advice that they are probably in my junk tab.......smh......


EDIT: Apparently this is my 100th comment......yay for me.....

I really hope you mean cs...

eduard_rebtschinskineb18_ESO

so is it possible to use the guild bank again or will it result in more losses?
i'm planning on getting all those stacks of over 180 out und only put in stacks to that amount at max

anyone tried something like that and can give a hint about any consequences?

deadlock007

eduard_rebtschinskineb18_ESO wrote: »

so is it possible to use the guild bank again or will it result in more losses?
i'm planning on getting all those stacks of over 180 out und only put in stacks to that amount at max

anyone tried something like that and can give a hint about any consequences?

According to Gina's comment yes they are fine to use. However, based on my experience make sure you do not do so while in Orsinium because you may lose items with the constant rollbacks. This could very well be true with Guild and personal banks in that area. And of course according to @Beesting you are stupid if you do

ZOS_GinaBruno

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

deadlock007

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

What if we already stacked them? ....and in my case lost even more in the process??

eduard_rebtschinskineb18_ESO

awesome

thx gina!!!

will keep guildbank off limits to all members till next week then

Beesting

eduard_rebtschinskineb18_ESO wrote: »

awesome

thx gina!!!

will keep guildbank off limits to all members till next week then

Exactly, it was the reasonable thing to do and just wait and not add or remove anything at all

At least this is what i did.. Stacking and moving stuff around is asking for trouble imho

It is like contaminating a crime scene in CSI ^^

UrQuan

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

Thanks for this Gina. Point of clarification: do the affected stacks need to be sitting in the guild bank at 183 items per stack (ie. the way they ended up after the patch) in order for you to identify that they need reimbursements, or can they be there at any quantity (like if someone ran Roomba to re-stack them)? For the 2 banks I manage, nothing has been touched since the patch so it won't make a difference for me, but for people who have touched their guild banks, it would be helpful to know.

Jennifur_Vultee

UrQuan wrote: »

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

Thanks for this Gina. Point of clarification: do the affected stacks need to be sitting in the guild bank at 183 items per stack (ie. the way they ended up after the patch) in order for you to identify that they need reimbursements, or can they be there at any quantity (like if someone ran Roomba to re-stack them)? For the 2 banks I manage, nothing has been touched since the patch so it won't make a difference for me, but for people who have touched their guild banks, it would be helpful to know.

That's a good question....I've run the Rommba addon to restack my build multiple times since this happened.

MissBizz

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

And if some of the items were used.. Since you said it was safe to use them? Are we SOL or do we need to have stacks of 183 in there to be topped up?

deadlock007

Beesting wrote: »

eduard_rebtschinskineb18_ESO wrote: »

awesome

thx gina!!!

will keep guildbank off limits to all members till next week then

Exactly, it was the reasonable thing to do and just wait and not add or remove anything at all

At least this is what i did.. Stacking and moving stuff around is asking for trouble imho

It is like contaminating a crime scene in CSI ^^

So listening to official responses is not a reasonable thing to do? We were told we could use items from the banks so we did assuming they had everything under control. Now we have no way to know what has been moved around. If all we have to do is put stacks of 183 back in the bank, what is stopping people from putting more valuable materials in there than they lost? If the fix replaces the exact items that were lost then they should be replaced whether in the bank or not. What about the people that don't check the forum? The guild banks should have been locked down the moment this came to light, just like they did with the duping bug in the beginning.

Divinius

MissBizz wrote: »

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

And if some of the items were used.. Since you said it was safe to use them? Are we SOL or do we need to have stacks of 183 in there to be topped up?

Even better question... If I put in a stack of 183 of something that wasn't even in there at all during the last update, will I get 17 more of them free on Monday?

deadlock007

Divinius wrote: »

MissBizz wrote: »

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

And if some of the items were used.. Since you said it was safe to use them? Are we SOL or do we need to have stacks of 183 in there to be topped up?

Even better question... If I put in a stack of 183 of something that wasn't even in there at all during the last update, will I get 17 more of them free on Monday?

From the sounds of how this fix is going to work, yes, that is what will happen.

ZOS_GinaBruno

You do not need to have stacks of exactly 183 in order to be reimbursed, and creating a random stack of 183 between now and Monday will not allow you to get items. There are various database reasons why, but you don't want me to try explaining it.

As for any stacks that have been re-stacked, you will still be reimbursed. In the event you feel you're missing some items, though, just let us know and we'll work with you.

deadlock007

ZOS_GinaBruno wrote: »

You do not need to have stacks of exactly 183 in order to be reimbursed, and creating a random stack of 183 between now and Monday will not allow you to get items. There are various database reasons why, but you don't want me to try explaining it.

As for any stacks that have been re-stacked, you will still be reimbursed. In the event you feel you're missing some items, though, just let us know and we'll work with you.

Ok so just to be clear, even though the stacks are at 200 and lets say the guild bank is full again, we will still be reimbursed properly for the missing items. So we should have stacks of over 200 show up after the patch. Please correct me if I am wrong.

Also, not to hijack this thread, but what is going to happen to the items my guild lost during the roll back I mentioned earlier. We don't have those materials at all so they cannot be put back in the bank.

UrQuan

ZOS_GinaBruno wrote: »

You do not need to have stacks of exactly 183 in order to be reimbursed, and creating a random stack of 183 between now and Monday will not allow you to get items. There are various database reasons why, but you don't want me to try explaining it.

As for any stacks that have been re-stacked, you will still be reimbursed. In the event you feel you're missing some items, though, just let us know and we'll work with you.

Actually, as someone who deals with databases every day, I kind of do... But it would probably bore most people to tears, so that's just fine

Turelus

ZOS_GinaBruno wrote: »

You do not need to have stacks of exactly 183 in order to be reimbursed, and creating a random stack of 183 between now and Monday will not allow you to get items. There are various database reasons why, but you don't want me to try explaining it.

As for any stacks that have been re-stacked, you will still be reimbursed. In the event you feel you're missing some items, though, just let us know and we'll work with you.

Gina, what if we have the issue like everyone else but are not sure if items were lost or not? As there is a large amount to track.

nooblybear

I've created an addon (183) that will scan your guild bank history (you'll have to fill it up by hitting E in the relevant guild bank all tab), and look for any withdrawels of stacks of 183. You can then see which stacks were modified, and then use that as a reference to how many might need to go back in. It doesns't currently check deposits, but it could be extended to do that. It helped me, so I hope it helps others!

istateres

Make sure you have enough ROOM in your guild bank to accept the missing material. I doubt they will allow you to go over the 500 max items, therefore if you have a bank near max items, you need to be sure you have room to accept all the mats that were lost. Given a week of playing this could be an issue for some.

Just my 2 gold pieces

UrQuan

nooblybear wrote: »

I've created an addon (183) that will scan your guild bank history (you'll have to fill it up by hitting E in the relevant guild bank all tab), and look for any withdrawels of stacks of 183. You can then see which stacks were modified, and then use that as a reference to how many might need to go back in. It doesns't currently check deposits, but it could be extended to do that. It helped me, so I hope it helps others!

Nice job @nooblybear I'm sure this will be helpful for a lot of folks!

deadlock007

I am not getting any response from customer service regarding the roll back I had while stacking items. So here is my ticket number and some kittens in hopes of getting some attention before the weekend and Mondays "fix"

Ticket # 151104-002084

and kittens

NeptuneTide

ZOS_GinaBruno wrote: »

This issue should have been fixed. Is anyone else running into a similar issue with stacks of 200?

@ZOS_GinaBruno

Haven't had time to address this, but SO glad my guild isn't the only one! My stacks of 200 have been either reduced to stacks of 183 -or- some stacks of 200 were upped to 209+. My guild is on the NA server.

deadlock007

First glance at the guild bank and it seems they just added 50 to each stack.

Also, still no help on my other issue.....

Starshadw

Rogue78 wrote: »

Like many other players I have a private guild with a personal guild bank. This bank is filled to the brim with stacks of 200 of all kinds of crafting materials. Or rather it used to be, because after the patch the stacks have been reduced to 183 all across the board. This costs me insane amounts of materials, especially painfil with upgrade materials and the v15/16 mats. HOW THE *** COULD SCREW THIS UP ZOS? I am at a loss for words in the face of so much incompetence.

You know, I confess this eventually just had me laughing - because at the same time as many full stacks went down to 183, I had other stacks go up OVER 200.

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

What about those of us who "refilled" the 183 stacks? (Because we might be slightly obsessed with seeing nice even 200s).

deadlock007

Starshadw wrote: »

What about those of us who "refilled" the 183 stacks? (Because we might be slightly obsessed with seeing nice even 200s).

They should be 250 now. That is what happened in my bank.

MornaBaine

ZOS_GinaBruno wrote: »

Ok everyone, we have an update for you on this issue.

For anyone that lost items from stacks of 200 in the guild bank, your missing items will be reimbursed during next week’s PC maintenance (Monday for NA, and Tuesday for EU). You won’t need to do anything, as the items will appear in your guild bank after maintenance is complete. For anyone that erroneously received more items in their guild bank and currently has stacks over 200, consider it a gift.

The only action you’ll need to take is in the event you’ve removed an entire stack of an affected item into your personal inventory or personal bank. All you’ll need to do is move it back into the guild bank sometime before Monday.

Thanks again for your patience while we investigated this issue. We know it was frustrating, but we appreciate you hanging in there.

Well that's just great. Somehow I missed this and since I had pulled all our guild bank mats to bank alts on another account to keep any more from disappearing since we never got a straight answer on if that was a possibility... NOW we won't be reimbursed??? I am NOT happy.

nine9six

Took longer to get that post than I thought it would. ^