GUILD BANKS GUTTED

UrQuan

Eiagra wrote: »

Guys, relax. They were aware of the issue, ARE aware of the issue, and are working on a fix.

I'm guessing the reason this made it to Live is two-fold:

One: Not enough players actually testing on PTS to catch the entirety of what causes this bug. If you want a more stable live release, then go contribute to more stable test code.

Two: The fix for this bug did not get committed to the live code, either because the fix broke more important things, or because the fix was incomplete.

From what's being reported, I'm guessing that it's not those things that are why this made it to live. I'm guessing it's one of the following:

One: it was reported for banks on PTS, and they fixed it for banks but it simply didn't occur to the people applying/testing the fix that it would also need to be applied to guild banks (in my previous job I got very used to devs only fixing the specifically reported bug rather than applying that fix to other areas of the software where the same bug would occur - we used to have to go through so many test and retest cycles to get them to actually fix all occurrences of any given bug - and we were the ones who had to try to think of all of the other places where it might pop up, because the devs sure didn't think of that).

Two: it was reported and fixed for both banks and guild banks, but the fix for banks and the fix for guild banks were to be deployed in two separate packages, and one of the packages somehow didn't make it into the final build (in my previous job I saw this happen a couple of times too - in some cases one fix would be provided in a package by one group of devs and another by another, and one just wouldn't end up in the build, or in other cases the fixes were provided by the same devs, but one was done before the other so they were in different packages, and one didn't make it into the build).

Just my guesses based on my understanding of what was reported, what was communicated, and based on my own experience in software deployments.

MornaBaine

nikolaj.lemcheb16_ESO wrote: »

MornaBaine wrote: »

deadlock007 wrote: »

nikolaj.lemcheb16_ESO wrote: »

Yep same on our crafter banks. All 200 stacks have lost 17 items.

Does this mean they will have to do a rollback back to before the patch?

Rolling people back would probably cause even more of an uproar. I have a feeling that no one will be compensated for the loss of mats or have any extra mats taken away. This will probably just turn into an issue that PC had to deal with but will be fixed for console. Even though it was clearly brought up during PTS and supposedly fixed. It seems like every guild bank has been affected in some way. How will they know what to replace or take away without looking at every one of them. Not to mention some people have already moved stuff around before they even noticed.

I think you totally have the right of it and it's really disappointing. Even if the task of actually putting everything back the way to was were not impossible (and I'm pretty sure it IS impossible) the fact it ZOS should NOT say, "Well you got some extra mats in some stacks so just call it even folks!" What they SHOULD do is give every single guild bank a SIGNIFICANT gold boost to compensate for the missing items. This should be done along with a hearty, "We're REALLY sorry we let this get through to live even though we knew about it and promised it would be fixed!" Seriously, they need to show a little integrity this time around.

Materials lost + gold put into circulation just equals inflation.

Gold is just a medium of transfer, if the amount of gold in the game increases without wares to buy increasing then the gold just become worth less per gold piece and you have inflation.

I get that. But what would you suggest instead if it turns out (as I suspect will be the case) that they CANNOT return everyone's mats to what they were pre-patch?

UrQuan

MornaBaine wrote: »

nikolaj.lemcheb16_ESO wrote: »

MornaBaine wrote: »

deadlock007 wrote: »

nikolaj.lemcheb16_ESO wrote: »

Yep same on our crafter banks. All 200 stacks have lost 17 items.

Does this mean they will have to do a rollback back to before the patch?

Rolling people back would probably cause even more of an uproar. I have a feeling that no one will be compensated for the loss of mats or have any extra mats taken away. This will probably just turn into an issue that PC had to deal with but will be fixed for console. Even though it was clearly brought up during PTS and supposedly fixed. It seems like every guild bank has been affected in some way. How will they know what to replace or take away without looking at every one of them. Not to mention some people have already moved stuff around before they even noticed.

I think you totally have the right of it and it's really disappointing. Even if the task of actually putting everything back the way to was were not impossible (and I'm pretty sure it IS impossible) the fact it ZOS should NOT say, "Well you got some extra mats in some stacks so just call it even folks!" What they SHOULD do is give every single guild bank a SIGNIFICANT gold boost to compensate for the missing items. This should be done along with a hearty, "We're REALLY sorry we let this get through to live even though we knew about it and promised it would be fixed!" Seriously, they need to show a little integrity this time around.

Materials lost + gold put into circulation just equals inflation.

Gold is just a medium of transfer, if the amount of gold in the game increases without wares to buy increasing then the gold just become worth less per gold piece and you have inflation.

I get that. But what would you suggest instead if it turns out (as I suspect will be the case) that they CANNOT return everyone's mats to what they were pre-patch?

Given that this occurred during a patch, and given that it was reported relatively quickly after the patch, in theory they should be able to restore the items to the pre-patch levels. I personally provided them with an itemized list for my own guild bank & the one that I manage for my friends, but in theory they shouldn't need that.

What I would expect them to do before a major release like this is when they first take the servers down take a backup of the database. The backup would be the "just in case" so that if something goes wrong in the deployment, they can go back to that. Now they wouldn't keep the backup for very long, but given that this was noticed within hours of the server being back online, they should still have that backup. Typically the backup would be used to completely roll back everything to the pre-patch state, but in theory it should also be possible to use it to go and check the guild banks before the patch, and get a list of the items that were there, and then use that list to restore the items that were lost (especially as the missing items followed a specific pattern - stacks of 200 were all reduced to 183).

Arunei

UrQuan wrote: »

MornaBaine wrote: »

nikolaj.lemcheb16_ESO wrote: »

MornaBaine wrote: »

deadlock007 wrote: »

nikolaj.lemcheb16_ESO wrote: »

Yep same on our crafter banks. All 200 stacks have lost 17 items.

Does this mean they will have to do a rollback back to before the patch?

Rolling people back would probably cause even more of an uproar. I have a feeling that no one will be compensated for the loss of mats or have any extra mats taken away. This will probably just turn into an issue that PC had to deal with but will be fixed for console. Even though it was clearly brought up during PTS and supposedly fixed. It seems like every guild bank has been affected in some way. How will they know what to replace or take away without looking at every one of them. Not to mention some people have already moved stuff around before they even noticed.

I think you totally have the right of it and it's really disappointing. Even if the task of actually putting everything back the way to was were not impossible (and I'm pretty sure it IS impossible) the fact it ZOS should NOT say, "Well you got some extra mats in some stacks so just call it even folks!" What they SHOULD do is give every single guild bank a SIGNIFICANT gold boost to compensate for the missing items. This should be done along with a hearty, "We're REALLY sorry we let this get through to live even though we knew about it and promised it would be fixed!" Seriously, they need to show a little integrity this time around.

Materials lost + gold put into circulation just equals inflation.

Gold is just a medium of transfer, if the amount of gold in the game increases without wares to buy increasing then the gold just become worth less per gold piece and you have inflation.

I get that. But what would you suggest instead if it turns out (as I suspect will be the case) that they CANNOT return everyone's mats to what they were pre-patch?

Given that this occurred during a patch, and given that it was reported relatively quickly after the patch, in theory they should be able to restore the items to the pre-patch levels. I personally provided them with an itemized list for my own guild bank & the one that I manage for my friends, but in theory they shouldn't need that.

What I would expect them to do before a major release like this is when they first take the servers down take a backup of the database. The backup would be the "just in case" so that if something goes wrong in the deployment, they can go back to that. Now they wouldn't keep the backup for very long, but given that this was noticed within hours of the server being back online, they should still have that backup. Typically the backup would be used to completely roll back everything to the pre-patch state, but in theory it should also be possible to use it to go and check the guild banks before the patch, and get a list of the items that were there, and then use that list to restore the items that were lost (especially as the missing items followed a specific pattern - stacks of 200 were all reduced to 183).

Eh, I think a total rollback is probably out of the question at this point. Too many people will have too much personal progress completely wiped. It's more likely that they'd just go over that older information (if they have it and can do so without having to affect the live servers), but I also doubt they'll be refunding items. It'd be great if they would, but I just don't see it happening.

bunnytrix

@ZOS_GinaBruno @ZOS_JessicaFolsom

Hello? Massive MMO item loss! Thousands of people have lost their stored items!

Any update please ? Any communication ? It's a day later..nothing has been done...I have 5 guild banks with this issue and all 5 have lost a massive amount of items.
What is being done about this issue ?....A day of silence from ZOS on this is unacceptable. Just saying working on a fix isn't enough I'm afraid. Give us a timeframe, tell us what you are doing and how long we have to wait for this to be resolved, and if we will get our items back.
All guild banks on both EU and NA have lost untold amounts of items and you leave us hanging ? These kind of situations are when frequent communication/updates are very important yet there's been no update for a day...

UrQuan

Arunei wrote: »

UrQuan wrote: »

MornaBaine wrote: »

nikolaj.lemcheb16_ESO wrote: »

MornaBaine wrote: »

deadlock007 wrote: »

nikolaj.lemcheb16_ESO wrote: »

Yep same on our crafter banks. All 200 stacks have lost 17 items.

Does this mean they will have to do a rollback back to before the patch?

Rolling people back would probably cause even more of an uproar. I have a feeling that no one will be compensated for the loss of mats or have any extra mats taken away. This will probably just turn into an issue that PC had to deal with but will be fixed for console. Even though it was clearly brought up during PTS and supposedly fixed. It seems like every guild bank has been affected in some way. How will they know what to replace or take away without looking at every one of them. Not to mention some people have already moved stuff around before they even noticed.

I think you totally have the right of it and it's really disappointing. Even if the task of actually putting everything back the way to was were not impossible (and I'm pretty sure it IS impossible) the fact it ZOS should NOT say, "Well you got some extra mats in some stacks so just call it even folks!" What they SHOULD do is give every single guild bank a SIGNIFICANT gold boost to compensate for the missing items. This should be done along with a hearty, "We're REALLY sorry we let this get through to live even though we knew about it and promised it would be fixed!" Seriously, they need to show a little integrity this time around.

Materials lost + gold put into circulation just equals inflation.

Gold is just a medium of transfer, if the amount of gold in the game increases without wares to buy increasing then the gold just become worth less per gold piece and you have inflation.

I get that. But what would you suggest instead if it turns out (as I suspect will be the case) that they CANNOT return everyone's mats to what they were pre-patch?

Given that this occurred during a patch, and given that it was reported relatively quickly after the patch, in theory they should be able to restore the items to the pre-patch levels. I personally provided them with an itemized list for my own guild bank & the one that I manage for my friends, but in theory they shouldn't need that.

What I would expect them to do before a major release like this is when they first take the servers down take a backup of the database. The backup would be the "just in case" so that if something goes wrong in the deployment, they can go back to that. Now they wouldn't keep the backup for very long, but given that this was noticed within hours of the server being back online, they should still have that backup. Typically the backup would be used to completely roll back everything to the pre-patch state, but in theory it should also be possible to use it to go and check the guild banks before the patch, and get a list of the items that were there, and then use that list to restore the items that were lost (especially as the missing items followed a specific pattern - stacks of 200 were all reduced to 183).

Eh, I think a total rollback is probably out of the question at this point. Too many people will have too much personal progress completely wiped. It's more likely that they'd just go over that older information (if they have it and can do so without having to affect the live servers), but I also doubt they'll be refunding items. It'd be great if they would, but I just don't see it happening.

Oh, a total rollback is definitely out of the question at this point. Even as soon as a couple of hours after the servers came back up I'd think it would probably be out of the question. Still, they should have the data available from doing a pre-patch backup, so they should be able to go back, see exactly what was lost, and return it. Whether they actually will, I couldn't say. If they don't, though, they're going to have a lot of seriously pissed off people on their hands.

Arunei

UrQuan wrote: »

Arunei wrote: »

UrQuan wrote: »

MornaBaine wrote: »

nikolaj.lemcheb16_ESO wrote: »

MornaBaine wrote: »

deadlock007 wrote: »

nikolaj.lemcheb16_ESO wrote: »

Yep same on our crafter banks. All 200 stacks have lost 17 items.

Does this mean they will have to do a rollback back to before the patch?

Rolling people back would probably cause even more of an uproar. I have a feeling that no one will be compensated for the loss of mats or have any extra mats taken away. This will probably just turn into an issue that PC had to deal with but will be fixed for console. Even though it was clearly brought up during PTS and supposedly fixed. It seems like every guild bank has been affected in some way. How will they know what to replace or take away without looking at every one of them. Not to mention some people have already moved stuff around before they even noticed.

I think you totally have the right of it and it's really disappointing. Even if the task of actually putting everything back the way to was were not impossible (and I'm pretty sure it IS impossible) the fact it ZOS should NOT say, "Well you got some extra mats in some stacks so just call it even folks!" What they SHOULD do is give every single guild bank a SIGNIFICANT gold boost to compensate for the missing items. This should be done along with a hearty, "We're REALLY sorry we let this get through to live even though we knew about it and promised it would be fixed!" Seriously, they need to show a little integrity this time around.

Materials lost + gold put into circulation just equals inflation.

Gold is just a medium of transfer, if the amount of gold in the game increases without wares to buy increasing then the gold just become worth less per gold piece and you have inflation.

I get that. But what would you suggest instead if it turns out (as I suspect will be the case) that they CANNOT return everyone's mats to what they were pre-patch?

Given that this occurred during a patch, and given that it was reported relatively quickly after the patch, in theory they should be able to restore the items to the pre-patch levels. I personally provided them with an itemized list for my own guild bank & the one that I manage for my friends, but in theory they shouldn't need that.

What I would expect them to do before a major release like this is when they first take the servers down take a backup of the database. The backup would be the "just in case" so that if something goes wrong in the deployment, they can go back to that. Now they wouldn't keep the backup for very long, but given that this was noticed within hours of the server being back online, they should still have that backup. Typically the backup would be used to completely roll back everything to the pre-patch state, but in theory it should also be possible to use it to go and check the guild banks before the patch, and get a list of the items that were there, and then use that list to restore the items that were lost (especially as the missing items followed a specific pattern - stacks of 200 were all reduced to 183).

Eh, I think a total rollback is probably out of the question at this point. Too many people will have too much personal progress completely wiped. It's more likely that they'd just go over that older information (if they have it and can do so without having to affect the live servers), but I also doubt they'll be refunding items. It'd be great if they would, but I just don't see it happening.

Oh, a total rollback is definitely out of the question at this point. Even as soon as a couple of hours after the servers came back up I'd think it would probably be out of the question. Still, they should have the data available from doing a pre-patch backup, so they should be able to go back, see exactly what was lost, and return it. Whether they actually will, I couldn't say. If they don't, though, they're going to have a lot of seriously pissed off people on their hands.

Very true. I never really kept track of what was in my Guilds' banks, though I do know none of them had stacks of rare mats near 200, so we really weren't hit as hard as many others seem to have been. I hope everyone else gets the stuff they lost back, as I can't imagine losing dozens of gold tempers or hundreds and hundreds of mats.

SantieClaws

Not to make too much light of a really messy situation but...

I'm going to fill our guild bank up with all the yerba mate, fish and lemons I can find before the next update. Be a great way to get rid of some of that stuff!!!

UrQuan

Arunei wrote: »

UrQuan wrote: »

Arunei wrote: »

UrQuan wrote: »

MornaBaine wrote: »

nikolaj.lemcheb16_ESO wrote: »

MornaBaine wrote: »

deadlock007 wrote: »

nikolaj.lemcheb16_ESO wrote: »

Yep same on our crafter banks. All 200 stacks have lost 17 items.

Does this mean they will have to do a rollback back to before the patch?

Rolling people back would probably cause even more of an uproar. I have a feeling that no one will be compensated for the loss of mats or have any extra mats taken away. This will probably just turn into an issue that PC had to deal with but will be fixed for console. Even though it was clearly brought up during PTS and supposedly fixed. It seems like every guild bank has been affected in some way. How will they know what to replace or take away without looking at every one of them. Not to mention some people have already moved stuff around before they even noticed.

I think you totally have the right of it and it's really disappointing. Even if the task of actually putting everything back the way to was were not impossible (and I'm pretty sure it IS impossible) the fact it ZOS should NOT say, "Well you got some extra mats in some stacks so just call it even folks!" What they SHOULD do is give every single guild bank a SIGNIFICANT gold boost to compensate for the missing items. This should be done along with a hearty, "We're REALLY sorry we let this get through to live even though we knew about it and promised it would be fixed!" Seriously, they need to show a little integrity this time around.

Materials lost + gold put into circulation just equals inflation.

Gold is just a medium of transfer, if the amount of gold in the game increases without wares to buy increasing then the gold just become worth less per gold piece and you have inflation.

I get that. But what would you suggest instead if it turns out (as I suspect will be the case) that they CANNOT return everyone's mats to what they were pre-patch?

Given that this occurred during a patch, and given that it was reported relatively quickly after the patch, in theory they should be able to restore the items to the pre-patch levels. I personally provided them with an itemized list for my own guild bank & the one that I manage for my friends, but in theory they shouldn't need that.

What I would expect them to do before a major release like this is when they first take the servers down take a backup of the database. The backup would be the "just in case" so that if something goes wrong in the deployment, they can go back to that. Now they wouldn't keep the backup for very long, but given that this was noticed within hours of the server being back online, they should still have that backup. Typically the backup would be used to completely roll back everything to the pre-patch state, but in theory it should also be possible to use it to go and check the guild banks before the patch, and get a list of the items that were there, and then use that list to restore the items that were lost (especially as the missing items followed a specific pattern - stacks of 200 were all reduced to 183).

Eh, I think a total rollback is probably out of the question at this point. Too many people will have too much personal progress completely wiped. It's more likely that they'd just go over that older information (if they have it and can do so without having to affect the live servers), but I also doubt they'll be refunding items. It'd be great if they would, but I just don't see it happening.

Oh, a total rollback is definitely out of the question at this point. Even as soon as a couple of hours after the servers came back up I'd think it would probably be out of the question. Still, they should have the data available from doing a pre-patch backup, so they should be able to go back, see exactly what was lost, and return it. Whether they actually will, I couldn't say. If they don't, though, they're going to have a lot of seriously pissed off people on their hands.

Very true. I never really kept track of what was in my Guilds' banks, though I do know none of them had stacks of rare mats near 200, so we really weren't hit as hard as many others seem to have been. I hope everyone else gets the stuff they lost back, as I can't imagine losing dozens of gold tempers or hundreds and hundreds of mats.

There weren't any gold mats in the banks I manage (one of which is just full of my own stuff, as I'm the only active player in that tiny now-basically defunct guild, and the other of which is mostly my own stuff, as it's a guild that's just me and my real life friends, and I do all of the crafting for them), but there were greens, blues, and purples. In total those 2 banks are out 7,599 items, 1,394 of which are upgrade mats. So yeah, I got hit pretty hard I'd say. And that's not even including whatever my main guild lost (for that guild it truly is the guild's loss rather than any one person, as that one is a more traditional guild where the bank is for the benefit of everyone).

Uberkull

Eiagra wrote: »

Guys, relax. They were aware of the issue, ARE aware of the issue, and are working on a fix.


When you stop being human and use your omnipotence and omniscience to craft The Perfect, Flawless, Bug-Free MMORPG, you can point to your example and say, "This is how it is done." Until then, just chill. It's a big world out there. Go get some fresh air and center yourself, and let the people working hard behind the scenes do their job as they see fit. Patience will see this through.

I can point to a MMO done right and a developer that addresses issues on the spot. Blizzard and WoW. The most successful MMO in the history of gaming.

If you are to ignorant as a company to learn from the best, you are only hurting your game and it's community. Every single piece of technology, process, or feature of a MMO has already been done before. Why wouldn't you just read the 101 of 'how to do a MMO right?''

But in this specific case, QA has failed again. First it was IC with delivering a broken Guild Bank where you couldn't access it at all and a Guild Store that didn't show prices. Now with this DLC you have items being deleted and added in Guild banks, wouldn't you think after screwing up the IC DLC Guild Bank that surely QA would pay more attention to the Guild Bank regression testing for the next DLC?

Oh...and btw. When Blizzard had server issues with WOW launch, they compensated their customers with free months of subs. I had 6 months of compensated subs at launch of WoW as they worked on issues. ZOS might want think about treating their customers a little better.

nikolaj.lemcheb16_ESO

Ok getting worried, why are they not saying anything?

Does it mean they don't know what they can do?

Does i mean they intent to stonewall us?

In this situation any silence is bad new.

UrQuan

nikolaj.lemcheb16_ESO wrote: »

Ok getting worried, why are they not saying anything?

Does it mean they don't know what they can do?

Does i mean they intent to stonewall us?

In this situation any silence is bad new.

I suspect they're investigating the extent of the impact and based on that having meetings to discuss options for how they're going to handle all of the cases of lost items. Until they've made a decision on how they're going to make us whole, I wouldn't expect to hear much from them, as it would be very easy to say something that would later turn out not to be right. It would be nice to hear something from ZOS saying something like "we're looking into the best way to make it up to all the guilds that lost items, and we'll give you more info when we know what we can and can't do in that respect".

Phinix1

Someone told me there was gonna be a Gina Bruno pinata.

Is it my turn to hit the pinata?

TX11

Scyantific wrote: »

TX11 wrote: »

I hope this crap doesn't make it to console.

It will, and you guys will cry about it more than we are.

why are you being such an ass?

mamericus

Are they seriously just going to blatantly ignore this and pretend it never happened? I expected to see an update by now if not a fix!

UrQuan

TX11 wrote: »

Scyantific wrote: »

TX11 wrote: »

I hope this crap doesn't make it to console.

It will, and you guys will cry about it more than we are.

why are you being such an ass?

Have you seen his posting history?

Arunei

mamericus wrote: »

Are they seriously just going to blatantly ignore this and pretend it never happened? I expected to see an update by now if not a fix!

They haven't been blatantly ignoring it, or did you completely ignore Gina's post a few pages back?

They're working on it. While silence is certainly not the best course, coming here every five minutes to say "lolnope we still don't know what's going on" would not only do anyone any good, it would only serve for people to get irritated anyways b/c of lack of positive news.

baratron

I just wish that someone from ZoS would acknowledge that they'd seen my comment 113, where I've told them about the magical number 383. I'm thinking it might help them to debug the code if they knew that!

I also want to know whether I can legitimately sell the extra items that have been added to my Guild Bank to raise money for the Guild (around 60k gold if I sell only the most valuable, even more if I turn the potion ingredients into potions) or if that will count as an exploit.

ElfFromSpace

I am just worried, I don't know what to do right now with my inventory! I fear sticking anything in my guild banks. But that means I am having huge issues knowing what to do with my items. I really hope they get this fixed correctly and FAST. The faster it's fixed the more likely we'll get accurate item counts restored

Stonesthrow

I haven't looked into mine Elf… I'm scared.

What I don't know can't hurt me.

Eiagra

UrQuan wrote: »

From what's being reported, I'm guessing that it's not those things that are why this made it to live. I'm guessing it's one of the following:

One: it was reported for banks on PTS, and they fixed it for banks but it simply didn't occur to the people applying/testing the fix that it would also need to be applied to guild banks (in my previous job I got very used to devs only fixing the specifically reported bug rather than applying that fix to other areas of the software where the same bug would occur - we used to have to go through so many test and retest cycles to get them to actually fix all occurrences of any given bug - and we were the ones who had to try to think of all of the other places where it might pop up, because the devs sure didn't think of that).

Two: it was reported and fixed for both banks and guild banks, but the fix for banks and the fix for guild banks were to be deployed in two separate packages, and one of the packages somehow didn't make it into the final build (in my previous job I saw this happen a couple of times too - in some cases one fix would be provided in a package by one group of devs and another by another, and one just wouldn't end up in the build, or in other cases the fixes were provided by the same devs, but one was done before the other so they were in different packages, and one didn't make it into the build).

Just my guesses based on my understanding of what was reported, what was communicated, and based on my own experience in software deployments.

Those are also some insightful possibilities as to why this slipped through. And it's encouraging to see others in this thread puzzling out the possibilities, rather than flying into rage-mode. Thank you for that.

Regardless of understanding the how or why a bit better, right now the best thing we can do is be patient. The main point is that the devs are aware, they are working on a fix, and they have stated as much in this very thread:

ZOS_GinaBruno wrote:

Just to update real quick, we are working on a fix for this, though it won't be something we can do tonight and will take a little time.

Considering that, and that Gina stated earlier that "This should have been fixed," obviously it was expected to have been smooth sailing and wasn't. That's it. An error occurred. Humans are imperfect.

Given that there are humans working on this, and it's a stressful situation for everyone involved (players and developers), I think it's fair to cut them some slack and offer a little show of support.

ZOS_GinaBruno

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

Arkadius

ZOS_GinaBruno wrote: »

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

This is simply NOT acceptable!

Eiagra

ZOS_GinaBruno wrote: »

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

Thank you, Gina. Those of us with at least a tiny bit of insight as to the stress and work involved behind the scenes appreciate what all of you are doing to rectify the issue.

Those of us who don't have that insight will continue to gripe and moan. Our sympathies go out to you for having to deal with that.

baratron

Thank you, Gina! So... Free money for my Guildies with the proceeds of the Bugloss and Columbine . I think we're going to have an awesome Raffle this week .

I'm still so sad about losing all that Almandine...

UrQuan

Eiagra wrote: »

UrQuan wrote: »

From what's being reported, I'm guessing that it's not those things that are why this made it to live. I'm guessing it's one of the following:

One: it was reported for banks on PTS, and they fixed it for banks but it simply didn't occur to the people applying/testing the fix that it would also need to be applied to guild banks (in my previous job I got very used to devs only fixing the specifically reported bug rather than applying that fix to other areas of the software where the same bug would occur - we used to have to go through so many test and retest cycles to get them to actually fix all occurrences of any given bug - and we were the ones who had to try to think of all of the other places where it might pop up, because the devs sure didn't think of that).

Two: it was reported and fixed for both banks and guild banks, but the fix for banks and the fix for guild banks were to be deployed in two separate packages, and one of the packages somehow didn't make it into the final build (in my previous job I saw this happen a couple of times too - in some cases one fix would be provided in a package by one group of devs and another by another, and one just wouldn't end up in the build, or in other cases the fixes were provided by the same devs, but one was done before the other so they were in different packages, and one didn't make it into the build).

Just my guesses based on my understanding of what was reported, what was communicated, and based on my own experience in software deployments.

Those are also some insightful possibilities as to why this slipped through. And it's encouraging to see others in this thread puzzling out the possibilities, rather than flying into rage-mode. Thank you for that.

Well that's largely due to my history working on software deployments lol

Things go wrong. Sometimes in the most frustrating ways. No point in going into rage mode over it, although there's equally no point in not trying to figure out exactly what went wrong and hope that a lesson is learned from it.

ZOS_GinaBruno wrote: »

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

That's good to hear @ZOS_GinaBruno - especially the part that I put in bold. As a point of clarification, would it be possible to address this post by @baratron

baratron wrote: »

I just wish that someone from ZoS would acknowledge that they'd seen my comment 113, where I've told them about the magical number 383. I'm thinking it might help them to debug the code if they knew that!

I also want to know whether I can legitimately sell the extra items that have been added to my Guild Bank to raise money for the Guild (around 60k gold if I sell only the most valuable, even more if I turn the potion ingredients into potions) or if that will count as an exploit.

His "magic number" seems correct, and may help your efforts to put this right. I'm also curious about his question about the stacks where extra items seem to have been added. In my case that was an extreme minority (out of hundreds of stacks affected, almost all of them were at exactly 200, so they each lost 17, and I had maybe 5-8 stacks that gained items), but still I'd like to know if it would be considered exploiting to use those "extra" items.

baratron

UrQuan wrote: »

ZOS_GinaBruno wrote: »

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

That's good to hear @ZOS_GinaBruno - especially the part that I put in bold. As a point of clarification, would it be possible to address this post by @baratron

baratron wrote: »

I just wish that someone from ZoS would acknowledge that they'd seen my comment 113, where I've told them about the magical number 383. I'm thinking it might help them to debug the code if they knew that!

I also want to know whether I can legitimately sell the extra items that have been added to my Guild Bank to raise money for the Guild (around 60k gold if I sell only the most valuable, even more if I turn the potion ingredients into potions) or if that will count as an exploit.

His "magic number" seems correct, and may help your efforts to put this right. I'm also curious about his question about the stacks where extra items seem to have been added. In my case that was an extreme minority (out of hundreds of stacks affected, almost all of them were at exactly 200, so they each lost 17, and I had maybe 5-8 stacks that gained items), but still I'd like to know if it would be considered exploiting to use those "extra" items.

I'm actually female, btw (It's fine, 5 of my 6 characters are male so people think I'm a guy all the time). Personally I read the line in Gina's reply "You are, however, free to use these items as you normally would" to mean that we can use/sell/do what we like with the extra items. Hrm. Perhaps you're right, and we should get that clarified first.

UrQuan

baratron wrote: »

UrQuan wrote: »

ZOS_GinaBruno wrote: »

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

That's good to hear @ZOS_GinaBruno - especially the part that I put in bold. As a point of clarification, would it be possible to address this post by @baratron

baratron wrote: »

I just wish that someone from ZoS would acknowledge that they'd seen my comment 113, where I've told them about the magical number 383. I'm thinking it might help them to debug the code if they knew that!

I also want to know whether I can legitimately sell the extra items that have been added to my Guild Bank to raise money for the Guild (around 60k gold if I sell only the most valuable, even more if I turn the potion ingredients into potions) or if that will count as an exploit.

His "magic number" seems correct, and may help your efforts to put this right. I'm also curious about his question about the stacks where extra items seem to have been added. In my case that was an extreme minority (out of hundreds of stacks affected, almost all of them were at exactly 200, so they each lost 17, and I had maybe 5-8 stacks that gained items), but still I'd like to know if it would be considered exploiting to use those "extra" items.

I'm actually female, btw (It's fine, 5 of my 6 characters are male so people think I'm a guy all the time). Personally I read the line in Gina's reply "You are, however, free to use these items as you normally would" to mean that we can use/sell/do what we like with the extra items. Hrm. Perhaps you're right, and we should get that clarified first.

Whoops, sorry about that

That's how I read her post too, but I thought getting clarification just to be sure might be a good idea.

Nebthet78

ZOS_GinaBruno wrote: »

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

It's good you are working on it... but I don't trust that I will be properly compensated for the missing items, should I use what I have in there. I have a feeling that a lot of people are gonna get short changed unless they take screenshots to show what they have and then when your patch is put out, compare it to what they have received back.

This is a highly inconvenient bug, especially for those who had their stacks of V15/16 mats in there and were waiting for the DLC to use them on the new crafting sets. Now they have to go grind out 100 or more mats.

Stonesthrow

ZOS_GinaBruno wrote: »

Hey guys, thanks for your continued patience. We’re still working on addressing this issue, but in the meantime, we can confirm that this is not a visual UI error and the quantities of your guild bank items are accurate (though incorrect from what they were prior to the update). You are, however, free to use these items as you normally would. Unfortunately, the earliest we’ll be able to roll out a fix is the next incremental patch, which is scheduled for Monday, as any fix we implement will require downtime. We’re doing everything we can to remedy this issue and return the missing items to you, and will keep you updated as we continue to investigate potential solutions.

I am picturing sleeping bags, pizza boxes and red bull cans littering the hallways of ZOS.

Good luck!