More layoffs for ZeniMax (Update: Confirmed)

Callous2208

twistedmonk wrote: »

EQBallzz wrote: »

I'm surprised it hasn't been more and sooner, honestly. Game has been on cash shop auto-pilot for a while now. How many people does it take to make 25 dollar horse skins, anyway?

I'm glad I'm not the only one to see the scam here.

Hmm. I've been on this earth a while and have seen my share of scams. I'm not quite sure how a company making a game and you playing said game is a scam. No sub so that's not it. I'll have to check but I don't think they made me buy a bunch of 25 dollar horses to keep playing either. Yea, you'll have to explain to me how I'm getting scammed.

You're probably riding around Cyrodiil on that ice monstrosity right now.

Gidorick

Mojmir wrote: »

Sylance9 wrote: »

And in other news.

replace man with thread

Ok.

icontested

Sylance9 wrote: »

And in other news.

That was actually known as the jesus message. Killed and death make a double negative. They were subliminally reporting he lived and people who follow the neo ancient religion of gnocci viewed that message and came together in the basement of 7-11 stores built before 1952 to discuss .. Things.

Mojmir

Gidorick wrote: »

Mojmir wrote: »

Sylance9 wrote: »

And in other news.

replace man with thread

Ok.

now add to the end "with jesus beam"

snackrat

From customer support? Augh! Their customer support is already horrifying, because what people they DO have (or DID have) had to copy/paste preprepared messages:

"Hey I lost these items from my inventory - could I hav--" "PLEASE REPORT BUG, DROP AND RETAKE THE QUEST, AND RELOG" "I already relogged, and this isn't a quest item, they're nir--" "THANK YOU FOR CONTACTING US YOUR TICKET HAS BEEN CLOSED GOODBYE"

Avenias

snackrat wrote: »

From customer support? Augh! Their customer support is already horrifying, because what people they DO have (or DID have) had to copy/paste preprepared messages:

"Hey I lost these items from my inventory - could I hav--" "PLEASE REPORT BUG, DROP AND RETAKE THE QUEST, AND RELOG" "I already relogged, and this isn't a quest item, they're nir--" "THANK YOU FOR CONTACTING US YOUR TICKET HAS BEEN CLOSED GOODBYE"

What customer support?

Wolfshead

RinaldoGandolphi wrote: »

I hope your right, because TES 6 needs the money, so ESO needs to keep chugging and hopefully keeps its head above water.

You do know that TES 6 dont stand and fall with only ESO or have you forgott that Bethesda work very close with Zenimax and that is Bethesda that is own rights to TES franchise and have you forgott about game call Fallout 4 and Dishonored 2 that will come out soon and other game that Bethesda is work on.

Those game will also help get money to TES 6 so fact is TES 6 will not stand and fall with only ESO so it is not ESO that will decide fate for TES 6 alone.

And yes it sucks to read the people is losing there job it is never fun to read about thing like that and it is never to fun learn that the game you love so much is lay-off people.

Volkodav

dwemer_paleologist wrote: »

untill we see Vvardenfell, dark brotherhood, and also correct class ballances in eso, then i dont see it mattering who is let go of. game should never have existed without those 3 items in it from the very start.

Agreed on all three.The balances for classes would be great,but isnt the worst part for me.Its not having Vvardenfell and the Dark Brotherhood.Plus the Thieves guild.Why do we now have the Legerdemain skill,but without the Thieve's guild.What's the point to that?

miked83b14_ESO

It's pretty obvious. Game re-launches on console. Lot's of bugs, new customers contacting support with their issues, mass hirings to service these needs. Months later, less bugs, less people playing, new players are now pro, don't need help with customer service, customer support mass layoffs.

Avenias

miked83b14_ESO wrote: »

It's pretty obvious. Game re-launches on console. Lot's of bugs, new customers contacting support with their issues, mass hirings to service these needs. Months later, less bugs, less people playing, new players are now pro, don't need help with customer service, customer support mass layoffs.

Nothing personal, its just good business.

Leandor

This just in:

Sky falling doesn't bad. No hurt from gas on head!

Shad0wfire99

Businesses exist to maximize profits. Period. I feel bad for the affected employees, but as soon as any business realizes it can still function optimally without you, you're looking for a job. As many times as the OP is saying "draw your own conclusions," it's pretty clear he wants everyone else to drawn the same conclusion that he's obviously drawn. Kinda like saying "just putting that out there."

Scorpio_Alik'ri

I don't see this having anything to do with TES 6. After the release of FO4, Bethesda will probably take 2-3 years to develop it. Zenimax has plenty of time to work things out with ESO until then.

TequilaFire

OMG! A&P Grocers in New Jersey just laid off workers we are all going to starve!
Business is always in flux.

Minno

RinaldoGandolphi wrote: »

RAGUNAnoOne wrote: »

Reverb wrote: »

Makes sense to reduce support staff. No reason to pay people to copy/paste this, add a few Knowledge Base quips that have nothing to do with the details provided in the ticket, and close the case. A script can do it much more efficiently.

Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESO TU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.

If you are experiencing any in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.

am I really the ONLY one that did not get this at all, I highly doubt it. do you people actually read what they want/need you to include in the instructions, do you curse and point fingers?

No one knows if thats really the real reason

Zenimax only has 250 Employees in their Maryland Location, a small amount really to begin with, they laid off 25 of them which is 10% of their staff at headquarters, thats nothing to sneeze at...has nothing to do with doom and gloom, its just news, it happened.

Not only did their top 3 devs leave(Paul Sage, Nick Konkle, and Maria Aliprando), but now they can another 25 from headquarters? You draw your own conclusions, thats not doom or gloom at all its fact...im sorry you don't like that fact, but its fact nonetheless.

Could be related to poor work performance and a failed product. Hard to say without facts
But I can see top devs promising one version of the game, misallocating proper project management tactics and missing the launch target. Seemed Zenimax tried to give them a chance and had to can then now to speed up the IC update and performance issues.

Just off the top of my head thoughts.

RinaldoGandolphi

Minno wrote: »

RinaldoGandolphi wrote: »

RAGUNAnoOne wrote: »

Reverb wrote: »

Makes sense to reduce support staff. No reason to pay people to copy/paste this, add a few Knowledge Base quips that have nothing to do with the details provided in the ticket, and close the case. A script can do it much more efficiently.

Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESO TU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.

If you are experiencing any in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.

am I really the ONLY one that did not get this at all, I highly doubt it. do you people actually read what they want/need you to include in the instructions, do you curse and point fingers?

No one knows if thats really the real reason

Zenimax only has 250 Employees in their Maryland Location, a small amount really to begin with, they laid off 25 of them which is 10% of their staff at headquarters, thats nothing to sneeze at...has nothing to do with doom and gloom, its just news, it happened.

Not only did their top 3 devs leave(Paul Sage, Nick Konkle, and Maria Aliprando), but now they can another 25 from headquarters? You draw your own conclusions, thats not doom or gloom at all its fact...im sorry you don't like that fact, but its fact nonetheless.

Could be related to poor work performance and a failed product. Hard to say without facts
But I can see top devs promising one version of the game, misallocating proper project management tactics and missing the launch target. Seemed Zenimax tried to give them a chance and had to can then now to speed up the IC update and performance issues.

Just off the top of my head thoughts.

That's very possible bud, very possible.

I just hate layoffs, too many people being hit with them lately, just not with this but all sectors of employment really. Have had a few friends get laid off in the last few months from all sorts of jobs, it just sucks all around....guys that have 15-16 years with a company getting laid off...its just heartbreaking really.

Regardless, lets hope this last quarter of 2015 and 2016 moving forward is a big success for Zenimax. I hope the IPC and the other DLC they have planned has record sales and puts some huge money in ZOS pockets to do all kinds of cool stuff in the future!

Funkopotamus

This was know last week!

All of these were in IRELAND and on Tech Support so reason to panic man lol

Gyudan

@ZOS_UlyssesW and @ZOS_ArtG have been gone since July.
I hope @ZOS_GaryA won't share the same fate.

nimander99

UrQuan wrote: »

RinaldoGandolphi wrote: »

Lastly, i wish people would stop acting like someone getting laid off is no big deal, IT IS A BIG DEAL! i don't care its customer service or a Manager, these people have families and kids, and they don't deserve to be spoken about as if their plight doesn't matter.....layoffs in general just suck, and all these people have my sympathies and i hope they find gainful employment very soon.

Honestly, it depends. Sometimes getting laid off is a big deal, and sometimes it isn't. It depends on the circumstances.

I have a friend who used to work a job where 90% of the staff got laid off every winter. It was no big deal because everyone knew about it, they knew they'd be hired again in the spring, and they planned their year around it.

In lots of industries it's common for companies to ramp up their staff while working on a big project, with the understanding that once the project has completed there will be layoffs because they won't need that many employees for the normal operations. In these cases the staff understand that there's a chance they'll be laid off afterward. They may be hoping that they'll stay on, but they know that they might not, so if they're smart they have a backup plan in place.

The situation at ZOS sounds similar to the latter case. Console launch was a big project, and now that the consoles are more or less stabilized they can revert to more normal staffing levels. That means layoffs, but the staff should have been expecting at least some layoffs. It's still going to be somewhat sad for them (definitely more sad than in the seasonal layoffs example I gave), but when people expect that a round of layoffs will be coming they can prepare, and hopefully be well positioned to move on to the next job when it happens.

When layoffs are really a big deal is when the employees don't see it coming. That's when it can really make life difficult for them.

Once again @UrQuan says in several paragraphs (with perfect formatting to boot) what I say in a sarcastic sentence

H3Li0S

when easter comes, stores hire rabbits to wave at people outside because they wanna sell that chocolate. When easter is over .... dismiss those rabbits.

icontested

H3Li0S wrote: »

when easter comes, stores hire rabbits to wave at people outside because they wanna sell that chocolate. When easter is over .... dismiss those rabbits.

You are a good guy. You give those rabbits a job, income, a better life. Others think.. Rabbit stew

NDwarf

Deleted, it was a little over the top but I meant what I said. I could of said it in a "nicer" way tho heh.

[Moderator Note: Edited per our rules on Bashing & Slanderous Comments]

Preyfar

At the same time, the game is in a much better state than it was at launch. I imagine the amount of tickets for broken quests, borked items, showstoppers and whatnot has also fallen greatly. ZOS may have been expecting huge CS needs for console launch and those console issues never really manifested and had to adjust accordingly.

There's any number of reasons as to why. I've got my own frustrations with the game, but not enough for a sky is falling scenario.

Zachy_B

Not surprised. /solid point

nimander99

NDwarf wrote: »

Character levels
Veteran Levels
Skill Levels
Skill Points
Champ Points

Cheese and crackers what a horrid system. It's like they sat down at a board meeting and said, "Guys we can go with a level based system or a skill point based system." Then some dev was like, "why not both?"

Your horrible system is my favorite mmo progression system in the market
Endless character progression.
Nothing makes me stop playing an mmo faster than level cap.

[Moderator Note: Edited quote to match moderated version]

Gidorick

nimander99 wrote: »

NDwarf wrote: »

Character levels
Veteran Levels
Skill Levels
Skill Points
Champ Points

Cheese and crackers what a horrid system. It's like they sat down at a board meeting and said, "Guys we can go with a level based system or a skill point based system." Then some dev was like, "why not both?"

Your horrible system is my favorite mmo progression system in the market
Endless character progression.
Nothing makes me stop playing an mmo faster than level cap.

Really? Then you might be interested in my perpetual progression concept @nimander99!

http://forums.elderscrollsonline.com/en/discussion/199791/perpetual-independent-end-game-level-progression-concept

[Moderator Note: Edited quote to match moderated version]

Psychobunni

Was Ireland where our support tickets were going? I said before I thought it was outsourced to somewhere English (American) wasn't the first language. They copy/paste response part was fine, but what they actually had to answer was terrible.

AngryNord

Psychobunni wrote: »

Was Ireland where our support tickets were going? I said before I thought it was outsourced to somewhere English (American) wasn't the first language. They copy/paste response part was fine, but what they actually had to answer was terrible.

Even tho the Provos and a few other extremists might not like it, the Irish Republic is definately an English-speaking country.

Gyudan

AngryNord wrote: »

Psychobunni wrote: »

Was Ireland where our support tickets were going? I said before I thought it was outsourced to somewhere English (American) wasn't the first language. They copy/paste response part was fine, but what they actually had to answer was terrible.

Even tho the Provos and a few other extremists might not like it, the Irish Republic is definately an English-speaking country.

Bunny should get out of his hole more often.

BlackEar

Healthy sign of streamlining.

Good news

Keep it up Zenimax!