Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)

ESOTU Console Launch - Known Issues

  • Ayraneice
    Ayraneice
    Soul Shriven
    OK, I've had an ongoing problem since day one with the game crashing every ten minutes like clockwork. It always crashes 09 minutes past the hour, 19 minutes past the hour, 29 minutes past the hour, 39 minutes past the hour, 49 minutes past the hour and 59 minutes past the hour, without fail. I've put in multiple tickets about it, and the closest I've come to anything resembling an acknowledgement of the issue and a solution came yesterday (I first reported it on the 13th of June). It is as follows:

    "I'm deeply sorry to hear about the troubles you have encountered with The Elder Scrolls Online Tamriel Unlimited. I can completely understand how you feel as I know how frustrating it can be when you are excited to play a game and have difficulties with it. 

    Due to the massive number of players logging in, we have experienced significant server load. We are working diligently to improve server performance and stability to allow all players to log in and play. Please read our Console Launch Update article for more information."

    Thank you for eventually acknowledging the problem, but why hasn't it been updated in this thread? Also, why did I have to go through three separate people to get to this stage? And why hasn't this been publicly acknowledged?

    I just want to be able to play this game for more than ten minutes at a time! Is that too much to ask for?!

    Periculum - VR5 Nord Dragonknight Healer - Daggerfall Covenant
  • Bloubobbejaan
    Bloubobbejaan
    Soul Shriven
    I keep being kicked off the server (eu). Says i have lost connection to the server and should reconnect.Nothing wrong with my internet...I see this is a common issue with your server..Why is this nlnot also on your ''to be repaired'' list??Only happsens in pvp.And as soon as this happens i can forget about logging into the game for the rest of the night,because it keels kicking me after 5 or 6 minutes.I LOVE this game,and im a die hard fan of Elder scrolls.. but this issue really needs to be resolved ASAP please,or i will quit playing.
  • teaguewh
    teaguewh
    Is the NA server down at the moment?
  • Belthor_Moonblood
    Belthor_Moonblood
    ✭✭✭
    Microsoft is having issues at the moment; I can't log onto any game.
  • KovudaWolf
    I also cant log in it says server timed out
  • KillKapps
    KillKapps
    Nothing like trying to farm a scroll in PvP and getting kicked out and unable to log in before you can finish the job.
  • qpviper1qp
    qpviper1qp
    ✭✭
    Mine keeps saying the server timed out as well
  • robh2273
    robh2273
    Soul Shriven
    I have tried for the last hour and can't get connected.. has anyone acknowledged the issue?
  • pcar944
    pcar944
    ✭✭✭✭
    I believe it's Xbox Live and nothing to do with ESOTU themselves
    One Tamriel killed PVP

    DC Magicka Orc Necromancer climbing those ranks ...
  • SammyShotBothSides
    I think that IT IS actually an issue with the ESO North American server. I can connect to the EU server without issue using the same XBLIVE account.
  • jessejames3024
    jessejames3024
    Soul Shriven
    Any word on when the Maw of the Infernal fire being fixed?
  • YuriAnime
    YuriAnime
    Soul Shriven
    I agree with SammyShotBothSides, I am able to log in to Xbox Live and the EU server just fine. It is only the NA server that keeps timing out.
  • pcar944
    pcar944
    ✭✭✭✭
    I think that IT IS actually an issue with the ESO North American server. I can connect to the EU server without issue using the same XBLIVE account.

    I finally was able to log into Xbox live, and even play Destiny after another half hour

    still can't get into ESOTU so yeah, now it might be a problem with NA, I did what you did. and was able to get into European server
    One Tamriel killed PVP

    DC Magicka Orc Necromancer climbing those ranks ...
  • SemperFi88
    SemperFi88
    Soul Shriven
    I'm timing out connecting to the NA server but for the EU server it's connecting almost immediately. Xbox Live is experiencing issues but that's only for some with connecting to Live, once connected it's all good. It has to be something with the NA server and not XB live.
  • Soulsix
    Soulsix
    ✭✭
    The EU server is rock solid. Wish i would have know that before getting into the US server so much with friends.

    Woking Mans Guild, Laid Back Questing And Help - ESG - On ESO NA - To Join Contact SoulSix (Syphiona) OR SS Arogonian

  • AceTrainerBean
    where is imperial and exploler pack i paid for ?! Still waiting for more than a week ! WTF ?!

    Most have been waiting since the launch date and I expect we will be waiting much longer. It sucks.
  • Jeffrey
    Jeffrey
    Soul Shriven
    The for all your guys hard work so far, fun game. But Xbox one live was off line at about 3:40p edt and has come back on line now 4:40p. Still can't launch/load the game into either server. Have any idea when this will be fixed??
  • Soulsix
    Soulsix
    ✭✭
    Administration I Have A Question.....

    Since the NA server has proven to be so problematic for say thousands of people can or perhaps/ will ya look into offering the option to allow:

    -Players to migrate to EU server

    Just a thought.
    Edited by Soulsix on July 1, 2015 9:37PM
    Woking Mans Guild, Laid Back Questing And Help - ESG - On ESO NA - To Join Contact SoulSix (Syphiona) OR SS Arogonian

  • YuriAnime
    YuriAnime
    Soul Shriven
    I am finally able to log into NA server. Yeah!
  • iBobbiee
    iBobbiee
    Soul Shriven
    Server is back up.

    Working fine now :)
  • Soulsix
    Soulsix
    ✭✭
    where is imperial and exploler pack i paid for ?! Still waiting for more than a week ! WTF ?!

    Most have been waiting since the launch date and I expect we will be waiting much longer. It sucks.


    Seriously.....this is still unresolved? Between server issues and refunds this game is proving to turn out to be short lived?
    Woking Mans Guild, Laid Back Questing And Help - ESG - On ESO NA - To Join Contact SoulSix (Syphiona) OR SS Arogonian

  • Soulsix
    Soulsix
    ✭✭
    Perhaps if we knew why it was an issue logging in we could help avoid the situation?

    knowledge is power after all lol
    Woking Mans Guild, Laid Back Questing And Help - ESG - On ESO NA - To Join Contact SoulSix (Syphiona) OR SS Arogonian

  • YuriAnime
    YuriAnime
    Soul Shriven
    Soulsix wrote: »
    where is imperial and exploler pack i paid for ?! Still waiting for more than a week ! WTF ?!

    Most have been waiting since the launch date and I expect we will be waiting much longer. It sucks.


    Seriously.....this is still unresolved? Between server issues and refunds this game is proving to turn out to be short lived?


    I disagree. This is only the second true MMORPG on console ever and the best by far. Patience is a virtue.
  • Soulsix
    Soulsix
    ✭✭
    YuriAnime wrote: »
    Soulsix wrote: »
    where is imperial and exploler pack i paid for ?! Still waiting for more than a week ! WTF ?!

    Most have been waiting since the launch date and I expect we will be waiting much longer. It sucks.


    Seriously.....this is still unresolved? Between server issues and refunds this game is proving to turn out to be short lived?


    I disagree. This is only the second true MMORPG on console ever and the best by far. Patience is a virtue.


    Well said and a very valid point, i should have added "Due to player / fan base decline" worries me a little. Finally a good adult rpg for us 30+ guys to play on consoles. With the 10 buddies i know who dropped the plus and returned the disk...locally here this game reputation is very poor.

    ____Earlier Post____

    Administration I Have A Question.....

    Since the NA server has proven to be so problematic for say thousands of people can or perhaps/ will ya look into offering the option to allow:

    -Players to migrate to EU server

    Just a thought
    Woking Mans Guild, Laid Back Questing And Help - ESG - On ESO NA - To Join Contact SoulSix (Syphiona) OR SS Arogonian

  • aaron0097
    aaron0097
    Soul Shriven
    I'm still waiting on the crowns I purchased through ESO subscription and separately to come onto my account. It's been days now and the money has come out of my bank account. It's very annoying having to wait this long surely they can get past a minor issue like this.
  • LLD356
    LLD356
    Soul Shriven
    Explorer’s Pack or Imperial Edition items not being delivered: We are aware of this issue, and are working on a fix. We do not have any workarounds at this time."

    I and my brother waiting :|
    Edited by LLD356 on July 1, 2015 11:00PM
  • frenchyuk86
    frenchyuk86
    ✭✭✭
    Group finder. ..lack of text chat....
    Frenchyuk86 - PSN
    Vet 14 DragonKnight
    The Forlorn Hope Main Tank
  • Hawk269
    Hawk269
    ✭✭✭
    I'm on Xbox one. Between the last patch and the recent maintenance I had no problems. Since the maintenance this week I often can't connect to server.

    Since last night I've been kicked from the game repeatedly. Everything will be fine then it'll freeze and my Xbox goes to the dashboard. It's happened three times in the last 30 minutes.

    Also in the last 30 minutes I was once unable to dismount my guar and then another time I couldn't whistle for it.

    Same exact issue for me. Since the patch that fixed the hiccups in crowded cities (which was awesome, thank you) and this latest server maintenance I am now having constant crashes to dashboard, very high amount of lag etc. It basically has gotten bad where it is just a chore to play it due to all the issues.

    It would be nice if someone from ZOS would acknowledge these issues since the server maintenance.
  • Smehol
    Smehol
    Soul Shriven
    Smehol wrote: »
    Good luck to the team on Improvement, each time it get better and better, my werewolf transformation is working again. Thankyou!! ;) x

    We're you experiencing the bug where it doesn't let you turn back to human?

    ye, it is a rare thing now, but it may happen sometimes.

  • Katnipevergreen
    Katnipevergreen
    Soul Shriven
    damn i cant even get in i just keep getting error 301
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