ESOTU Console Launch - Known Issues

SgtBrady420

Starting today, I could hardly start up the game, it'd tell me I wasn't connected to the internet. But xbox is also having problems with Purchases and Content Usage. They probably have something to do with each other. Either way it's extremely frustrating!

Srithla

Ifantis wrote: »

I've noticed that items do not stack when they are put into the guild bank they also will not stack as you remove them from the guild bank. In order to get items stacked you have to remove all of the smaller stacks put them into your personal bank then remove and put the new stack into the guild bank

You can also restack items by dragging one stack onto the other, at least in your inventory. It sped things up a little for me. I think you might be able to do it in your personal bank, too, if not a guild bank. Give it a shot.

SURxR3AL

Please what about group finder. Could you guys just kinda look at it or let us know you are looking into it please please please please

Kahrain

Srithla wrote: »

Ifantis wrote: »

I've noticed that items do not stack when they are put into the guild bank they also will not stack as you remove them from the guild bank. In order to get items stacked you have to remove all of the smaller stacks put them into your personal bank then remove and put the new stack into the guild bank

You can also restack items by dragging one stack onto the other, at least in your inventory. It sped things up a little for me. I think you might be able to do it in your personal bank, too, if not a guild bank. Give it a shot.

I don't see a way to drag items around my inventory.

This guild bank stacking is rather maddening right now.

JohhnyxChimpo

I have no problem looging in. But I do get booted every time it loads a new area. Also, other people that are near are all black, like a shadow. I also cannot complete half of my quests because the people that I need to talk with or kill are completely invisible. They can kill me but I have no idea where they are.

pbrslammer

Invisible NPC. Crafty Lerisa in the tomb. Xbox 1. Now I get in queue after restarting and trying to find Lerisa. She is quite crafty.

mdcrews5

Can I get a refund? This waiting to play is total BS!!!!! I mean, what the crap are you guys doing over there?

MissyMad

I made it pretty well for a while, then when I was cleaning out my inventory I accidentally moused over a recipe I had picked up.
End of the world.
xD

Violynne

ZOS_AmeliaR wrote: »

[*] Where are you when this occurs?

Everywhere.

[*] Which NPC is missing (if it's possible for you to tell)?

It's random. More on this in a bit.

[*] What exactly do you experience (for example, can you see the NPC's name, are you getting attacked by invisible things)?

Usually, the first sign is players go black. Then, NPCs start to disappear. Finally, death is all but guaranteed as attacking invisible enemies seem to come out of no where.

[*] How long were you playing the game before this happened?

Since launch for the XBox One, it happens around every 4 hours.

Some info:
-These issues generally start about 4 hours after logging in. It doesn't matter if the area is heavily populated or sparse, I've experienced it many times.

-Rebooting the console does help (man, do I miss cache flushing on the console), but the time it happens again varies. It can be as little as 30 minutes or another 4 hours. The 30 minute span I experienced was the second day while in a populated area, so this was definitely a factor.

This is where NPC disappearing is random. For example, there as an NPC on the bridge having a black arrow over their head but I couldn't interact. I'd reboot the console, and the next time it occurred, they were there but another NPC would disappear. It seems Molag Bal decides who's to go missing.

-Today, I was near the fort which leads to The Rift in Stonefalls. There was one other player in the area with me, and the issue happened within the first hour of logging in. This was from a console start. I found this a bit surprising, since it's usually 4 hours in.

-I don't know if this is related, but during these "blackouts", the game also offers its events, but they're very glitchy. Enemies will sporadically bounce all over the place, and health will sometimes reset. I've only seen this once, because other players joined but where completely black.

Hope this info helps.

Joylena

Is this server problem ever going to be fixed? It's been almost a week and I've hardly been able to play at all. Why not just invest in the server space you really need? I don't know much about that kind of thing but it seems like it should be do-able. Why not go for a real fix instead of tinkering around the edges?

emako13

Like others, I have had issues with invisible characters, friend and foe. Currently in Ghratwood, doing "the grip of madness," quest. I am being attacked in the catacombs by several invisible enemies. I am unable to fight back. Also, earlier, the lieutenant you need to speak with in the same quest was missing for a while. Also the female character that ferry's you from Skywatch to Ghratwood was missing. Both were restored after a reboot, but now I'm stuck in the catacombs. Hope this is helpful.

Pelagius

Not sure if you guys are keeping a running log of specific invisible NPC instances... but in the AD starting area, the Mages guild start NPC Curinure is invisible. Logging out and quitting the game completely does not solve the problem. I've tried a couple of times.

Same thing for the bankers in the start area for AD.

Pelagius

sictor22 wrote: »

Any chance anyone will respond to my email of my game not working ??

I had a couple of issues, I emailed support and they got back to me and we got everything resolved within 2 days. So, yeah they will respond and help if they can. And the wait wasn't horribly bad, all things considered.

DRUD0G

Great game. I know you are working hard to fix those bugs.

teaguewh

I played most of the night last night and things were much better. Then I played most of the afternoon today and things are still good. Now it's mid evening, and I'm having trouble logging in, long wait times. But, I expect that's to be expected for evening time. It seems like things with the game arr getting better every day though. So, I think I'll stick with it instead of going back to Witcher 3 (for now).

fahadisaggaf

I am in the loading screen for like half an hour now could you guys at least let us know if there is a problem.

Jonhatan

Takes me about 10-15 minutes in queue, then im able to play 10ish minutes before I get booted saying cant connect to server, make sure you have a valid internet connection. My internet is fine... This is all really frustrating. I have read certain people's comments, and it would be appreciated to know what's going on when this happens.. like an announcement telling you that its normal if you keep on crashing for no reasons..

skavid987

ZOS_GinaBruno wrote: »

Welcome to The Elder Scrolls Online: Tamriel Unlimited on Xbox One and PS4! We’re extremely excited to finally bring our game to consoles, and can’t wait to share this experience with you! We want to call out a few known issues that you may run into during your adventures. These will be addressed in future patches and updates.

General

• [Updated 6/15] Queuing System Display: Our login queuing system will still occasionally display the incorrect wait time and queue placement. This is purely a visual display bug that will be continually improved throughout the week—the queuing system does work, though. Once you're in the queue, please do not leave the queue, close the game client, or otherwise navigate away from this screen. You will load into Tamriel as soon as you reach the front of the queue.
• [Largely Resolved] Error 318: Some of you have been running into Error 318, stating that you have been dropped from the server because you hit the message rate limit. This message is a bit misleading, and is nothing you’re doing; it has to do with data being sent from the client to the server, not actual in-game messages. We are actively investigating why some of you may be receiving this error repeatedly.
• Friends list not is populating in-game: We’re aware that there’s an issue where your friends list from Xbox Live and the PlayStation Network is not properly populating in-game, and are working on a fix for this. We have two workarounds that you can try while we work on fixing the issue:
  • You can create a guild and invite your friends. This way, you can still easily group together, see when they’re online, send mail, etc. Note that you need to be at least level 10 to create a guild.
  • You can try removing your friend completely from the Xbox One or PlayStation 4 friends list, then re-adding them through the ESOTU UI.
  • In the event you’re having trouble grouping with friends due to this issue, go to Menu – Social – Group – Invite Player, then enter the respective Xbox Gamertag or PSN ID.
• Explorer’s Pack or Imperial Edition items not being delivered: We are aware of this issue, and are working on a fix. We do not have any workarounds at this time.
• Issues receiving crowns: We’re aware there’s an issue where you are not receiving your crowns after purchasing an ESO Plus membership, or seeing a significant delay after purchasing a crown pack. We’re working on a fix for both of these issues.
• Getting kicked from queue: In the event that you got kicked from the queue, you should immediately log back in. You will be placed back into the same place you were in prior to getting booted.
• Login Errors: If you are continually experiencing login errors and have not been able to log into the game at all, please contact our Support Team at help.elderscrollsonline.com so they can begin troubleshooting with you.

Art

• Other player characters will occasionally appear as black silhouettes while either fighting in large battles in Cyrodiil, or when jumping repeatedly within two wayshrines.

Combat & Gameplay

• [Will be fixed in the next patch] Attempting to destroy an item and simultaneously clicking the Back option will result in loss of Y-axis functionality. Relogging will fix this issue.
• Holding the D-Pad in any direction during a loading screen will occasionally prevent you from moving your camera. Pressing the D-Pad again after loading will resolve this issue.
• [Will be improved in the next patch] You may encounter some invisible NPCs during your play. Completely closing the game and/or rebooting your system will make them appear in some cases.

Quests & Zones

• You may encounter loading times up to two minutes when reviving at the wayshrine in Razak’s Wheel.
• Although rare, you may become stuck in place when interacting with the symbol of Arkay while on the Blood Matron quest. Relogging will fix this issue.

UI

• Character names are currently displayed on all leaderboards instead of the appropriate PSN Online ID or Xbox Live gamertag.
• [Will be fixed in the next patch] A UI error will occasionally be displayed when attempting to view the Guild History window.
• Pressing Select on the character selection screen will sometimes cause a UI error. This only affects those that have an Imperial Edition of the game.
• [Will be fixed in the next patch]If you attempt to delete a character then cancel the delete, you will lose the ability to zoom or rotate your character at the Select Character and Character Creation screens. Relogging will fix this issue.
• If you ignore another player who is not online at that moment, or try to remove them from ignore while they’re not online, the action may not immediately occur. Simply viewing your ignore list will fix this issue.
• If you ignore another player who is on your friends list, they may become unignored the next time they log in. This is a rare case, and relogging will fix this issue.

PlayStation 4

• [Updated 6/12] If you participated in the PS4 console beta, you may not be able to log in due to your account being linked to another PS4 account. Please contact Customer Support for help with this.
• [Will be fixed in the next patch] You may run into issues getting on your mount while in Remote Play. As a temporary workaround, quickly tap the Vita screen 5 times.
• The icon for new mail will still be displayed if you have chat or message restriction turned on. You will not actually receive mail; this is just a UI error.

Xbox One

• [New 6/15] Unable to send mail: We've seen reports that you sometimes cannot send or receive mail. This appears to be caused by spaces in a player's Xbox Gamertag. We're actively working on a fix for this.
• You cannot currently view the option to purchase an ESO Plus membership through the Xbox Marketplace. It can still be purchased by visiting the Crown Store in-game and pressing the right analog stick. You can read more details about this here.

skavid987

Also the last quest GOD OF SCHEMES is bugged to the point where i cant finish the conversation talking to the prophet and will not let me finish the main quest after spending extra funds on eso plus and crowns im very disappointed and frustrated please address this

ladydystopia

Been in a queue for over 1hr no . Position 0 waitime 1 sec . Kinda frustrating!! Just saying...

skavid987

not as frustrating as not being able to complete a game you sunk more than a 100 dollars into

Skixeonn

Been waiting for about an hour and it loads up every 10 minutes and I can play but kicks me and I have to go back to reloading and waiting again. I'm not sure what to do, I see that others are having the same problem and I'm sure someone is addressing it.. I just really wana whoop some butt..

vertigo322

I'm still unable to log in, getting the bloody error 301 and internal error. I've tried everything under the sun and had customer support help, no dice. Haven't been able to log into the actual game once, so going on about a week of never actually playing. Just listening to them guys sing that low halo sounding song.

Bigman1182

Hmm... Log in just now, and says Voice chat is unavailable. Tried relogging, restarting modem, everything and cant seem to get it to work....

PurifedBladez

I can't help but thinking some of you are over exaggerating.

Bigman1182

Well, joined a dungeon and now group and area chat is working, but still missing the 2 guild channels


Edit... And now its back to "Voice Chat is Unavailable. THis could be due to a routine server maintenance or a configuration issue."

gaib2210

Can you look into issue where dragon leap glitches out so player can do nothing,
Watching them they are frozen in place, on their screen they are moving around but unable to attack or anything
Have tried restarting game, and console, fixed it once yesterday but now does not
Also today the shield charge action does no damage to npcs

Console xbox
Gt Gun Slinger2210

d640

i can login and plan just fine right now but the voice chat is unavailable when i start the game
after roughly 15 min the voice chat starts working but in every chat channel i'm the only participant

i'm on ps4

WingNutDude

Well, it's been an entire week since the game came out and I've only played for about fifteen minutes. I'm think about trying to get s refund if this continues for much longer.

joelg99

how can I cancel my Elder Scrolls online subscription to my xbox one