Invalid Memory Size and keep downloading 5GB...

Turelus

Ticket number: 141112-000899.

djdado16

where we need to send?

Nhayara

I sended them.
Ticket number : 141112-000898

ZOS_GaryA

Please submit your attachments through a customer support ticket, which you can do right here:

https://help.elderscrollsonline.com/app/ask

We also welcome you to post your ticket number so we can compile them on our end as well. Thanks everyone for your efforts, we really do appreciate it!

AshySamurai

djdado16 wrote: »

where we need to send?

Here

Quoriah

djdado16 wrote: »

where we need to send?

You need to submit a Support ticket on their website and attach a few files. Click on the Support button on top of this page.

As per @ZOS_AmeliaR‌, here is what you need to do:

ZOS_AmeliaR wrote: »

In order to get this resolved as quickly as possible, we ask that anyone encountering this issue please submit a Game Consultant file and host.developer file to our Support Team.

Step-by-step video instructions for using the ESO Game Consultant can be found here (if you prefer written instructions, visit this article in our knowledge base).

Instructions for finding your host.developer file are available here.

Once you've created the report.txt file from the Game Consultant and located your host.developer file, head over to our support page to submit a ticket.

Describe the issue you're encountering, and under the Attach Documents section, click Choose File to attach both your Game Consultant and host.developer files (you'll need to attach them one at a time, but you will be able to attach both files to the same ticket).

Thank you in advance for providing these, as the information provided in them will help immensely to resolve this issue.

Note: For your security, please do not provide these files on the forums.

Rydik

Possible solution for 303 error

Solution «Invalid Memory Size»:
1. Delete *\The Elder Scrolls Online EU\depot\patchdata.depot\
2. Change strings in this files:
*\The Elder Scrolls Online EU\depot\_databuild\databuild.stamp

0.win.0.live.1076342
2014/10/32:08:53:21
1.5.2

To

0.win.0.live.1080586
2014/11/09:03:51:35
1.5.3

*\The Elder Scrolls Online EU\vo_en\_databuild\databuild.stamp

4000.win.1076561.live.1076342
2014/10/32:13:08:07
1.5.2

To

4000.win.1080609.live.1080586
2014/11/09:07:27:59
1.5.3

AshySamurai

Rydik wrote: »

Possible solution for 303 error

Solution «Invalid Memory Size»:
1. Delete *\The Elder Scrolls Online EU\depot\patchdata.depot\
2. Change strings in this files:
*\The Elder Scrolls Online EU\depot\_databuild\databuild.stamp

0.win.0.live.1076342
2014/10/32:08:53:21
1.5.2

To

0.win.0.live.1080586
2014/11/09:03:51:35
1.5.3

*\The Elder Scrolls Online EU\vo_en\_databuild\databuild.stamp

4000.win.1076561.live.1076342
2014/10/32:13:08:07
1.5.2

To

4000.win.1080609.live.1080586
2014/11/09:07:27:59
1.5.3

Already testing it but need to download 3GB.

Chadwing

AshySamurai wrote: »

Already testing it but need to download 3GB.

Is it still the same 5GB patch as before? If so it's still broken. The initial file is supposed to be 20GB or so.

AshySamurai

Chadwing wrote: »

AshySamurai wrote: »

Already testing it but need to download 3GB.

Is it still the same 5GB patch as before? If so it's still broken. The initial file is supposed to be 20GB or so.

I already have all game files, so I need only 5 GB. And it seems only solve Error 303 - PatchError_UnzipFail.

Chadwing

Ah, so it's still broke for new players. Okay.

Romo

For those of you who have been able to download the NA server and able to access it:

TESO How to convert EU/NA server download to NA/EU and vice versa

Open your launcher switch to the server you don't have, make sure it is not downloading.

Copy paste the server folder you do have into the server folder you do not.

Folder names are below if you need to create the DIR. They both go in the same folder, so wherever you installed to.

'The Elder Scrolls Online' for NA
'The Elder Scrolls Online EU' for EU

Go into the server you just pasted and delete the version files.

depot.version
game_player.version
vo_XX.version where XX is your language mine is English so i would delete vo_en.version.

Go back to the launcher, above the news feed is a drop down menu called 'Game options', select 'Repair'. When it finishes you will be able to play the game on the other server.

Xer0reX

Ticket-ID: 141112-001000
report file attached

Wolfess

Another player's ticket number (since he couldn't add it to the forums himself): 141112-000947

Nhayara

Ok, I began to download the NA client.
I will try to convert it into EU after. I will tell you the result tommorrow.

Wolfess

Should I bother trying the NA client installation and switching to EU after?

One of the admins mentioned that they're two different installation paths and thus it won't properly work.. But eh, if this allows me to play the game, I'll go for it.

Nhayara

I'm downloading quite slowly (1,6 mb/s)
So If you are faster, let us know the result

Wolfess

Downloading the NA client now (5mb/s average) so, will hopefully be able to let you all know if this works in a couple of hours. This failed, nvm.

djdado16

i'm downloading too, 1.6 Mb/s, but i think that we shouldnt write this to forum, devs gonna think that problem is gone

Wolfess

True, yeah. It failed to install for me anyway, for whatever reason..

Kojijama

Heh. Still nothing. It's near 3 days ehhh. I send report too:
Your reference code is: 141112-001098. 1089 in one day o_O

djdado16

i know one thing, if this gonna take 1 day more to get play this game, i am sure that i will not buy this game anymore...They are so amateur...

Chadwing

Well, clearly not playing tonight. Maybe tomorrow, after the next patch comes out.

Wolfess

I've currently received 2 responses to my 3 tickets, all saying they're investigating it and asking for the two .txt files, so I've sent those along again. Let's keep our fingers crossed it gets resolved swiftly!

AshySamurai

Wolfess wrote: »

I've currently received 2 responses to my 3 tickets, all saying they're investigating it and asking for the two .txt files, so I've sent those along again. Let's keep our fingers crossed it gets resolved swiftly!

Same! Sent it one more time.

AshySamurai

Fernek wrote: »

for fellow sufferers: a solution

1.Delite the folder \The Elder Scrolls Online EU\depot\patchdata.depot\
2. Open file *\The Elder Scrolls Online EU\depot\_databuild\databuild.stamp by program for editing text and change:
0.win.0.live.1076342
2014/10/32:08:53:21
1.5.2

to

0.win.0.live.1080586
2014/11/09:03:51:35
1.5.3

*\The Elder Scrolls Online EU\vo_en\_databuild\databuild.stamp

4000.win.1076561.live.1076342
2014/10/32:13:08:07
1.5.2

to

4000.win.1080609.live.1080586
2014/11/09:07:27:59
1.5.3

I make this and now at the game.

Still have Error 303! Waiting for fix from ZOS!

BTOG46

Support ticket sent, ticket No. 141112-001203

pSyCeNeTiC

Another Ticket with those files.
141112-001235

Nerejde

Support ticket sent 141111-002394

Coltaine

Ticket 141111-000559