PC NA here.
Hey ZOS. I'm not sure if you noticed or not but the game has started to have all sort of persistent issues this year, ESPECICALLY since Update 49 went live. I and others have been experiencing increased instances of the game locking up and crashing resulting in Errors that prevent being able to log back into the game for an hour or more, rubberbanding, game freezes that last 30 seconds or more and when the game unfreezes our characters are either dead or nowhere near the location where we froze - sometimes both. Plus, there are a few new spots where we are getting dismounted where we were never dismounted before Update 49. I also noticed that when Update 49 went live ALL of my characters each lost one full (200) stack of lockpicks AND after the patch the beginning of April they also each lost a full (200) stack of Soul Gems.
So it is clear to me at least that the game needs some serious attention to fix all of these problems, especially if you expect me to ever spend money on this game again, ex. ESO+.
I suggest that since Season Zero ends in July - the height of Summer (in the Northern Hemisphere) when most people are OUTSIDE away from their electronic toys - that you take down the servers for a full one (168 hours) week or even two full (336 hours) weeks if necessary to fix ALL of these issues. I think it will show that you are serious about retaining players and that you understand that good stewardship of your property is necessary to keeping your business sound.
So, PLEASE, take down the servers and FIX these problems ALL AT ONCE instead of piecemeal like you're been. Clear the board of problems and start over with a new clean slate. July is the BEST time of year to do this as I expect that is the one time of year with the least number of players so the least number affected.
Think about it ZOS. You've got two and half months to make it happen which aught to be plenty of time.
Thank you.