Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.
- What server do you play on?
- What zones are you experiencing performance issues in?
- Have you experienced the same performance issues without add-ons?
- Do you experience performance issues noted in this thread outside of combat?
- Are you or your group mates using scripted abilities when experiencing performance issues?
- If you remember any previous tickets you've submitted on this issue, please note them here.
Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.
- What server do you play on?
- What zones are you experiencing performance issues in?
- Have you experienced the same performance issues without add-ons?
- Do you experience performance issues noted in this thread outside of combat?
- Are you or your group mates using scripted abilities when experiencing performance issues?
- If you remember any previous tickets you've submitted on this issue, please note them here.
#Connecting to PC/NA from Japan
#Play about 3 hours about 3 times a week (8:00AM EDT~)
#Played only in Cyrodiil, disconnected about once every 3 times and the situation was mixed.
(Ping999+ sometimes occurs even when in town during events)
#Average ping was and still is 180-220 with a wired connection (NA prime time is around 300)
When is this survey due and when will the results be available? Does this survey really make sense?
I would have liked to have a survey that anyone can participate in and a time frame for the results to be announced to everyone, like we did before with the guild improvement survey.
#Connecting to PC/NA from Japan
#Play about 3 hours about 3 times a week (8:00AM EDT~)
#Played only in Cyrodiil, disconnected about once every 3 times and the situation was mixed.
(Ping999+ sometimes occurs even when in town during events)
#Average ping was and still is 180-220 with a wired connection (NA prime time is around 300)
When is this survey due and when will the results be available? Does this survey really make sense?
I would have liked to have a survey that anyone can participate in and a time frame for the results to be announced to everyone, like we did before with the guild improvement survey.
moderatelyfatman wrote: »
It might help to put ZOS Kevin so he gets the information.
silky_soft wrote: »Constantly dropping when porting between zones.
PC/NA seems to be broken.
disconnected because or teleporting to another zone, now after login and selecting character the server can not load the zone. Re-tried re-entering many times. Disconnected each time.
This is NOT an Internet Provider problem, as the disconnects ate triggered by re-zoning or initial zone loading (otherwise them disconnects happen at random times), but, apparently this is the server software issue.
Not a new one, unfortunately.
My Internet connection is OK as well as other MMOs.
@ZOS, please, fix that..
oldbobdude wrote: »PCNA
What zones? Vvardenfell, Auridon, Hollowjack Arena, Infinite Archive, nDSR, vSE, vSS in the last few days.
Addons? With and without
A few different symptoms.
1. Touch movement key, freeze for 3-5 seconds. Repeats for about a minute then ok for awhile.
2. Touch skill fires in just over 2 seconds. This one can last for quite a while.
3. Both together usually results in a disconnect.
4. Several people in group affected at same time but not all. During group when coming out of freeze players and non players skip a few meters. You can see it happen. My trials are usually folks from Midwest and pacific coast as well as Australia.
KaironBlackbard wrote: »
Same questions
- What type of device/OS? (Windows 10, Windows 11, MAC, etc?)
- How do you launch ESO? (Directly, Steam, Epic?)
- RAM?
- Wifi? Wired/Ethernet?
Might help them figure it out.
What if it's a problem with direct launch?
What if it's a problem with Windows 11?
What if it's a combination thereof?
Are others not of windows 11 or direct launch having these issues?
KaironBlackbard wrote: »
Same questions
- What type of device/OS? (Windows 10, Windows 11, MAC, etc?)
- How do you launch ESO? (Directly, Steam, Epic?)
- RAM?
- Wifi? Wired/Ethernet?
Might help them figure it out.
What if it's a problem with direct launch?
What if it's a problem with Windows 11?
What if it's a combination thereof?
Are others not of windows 11 or direct launch having these issues?
We are at about 70 pages of people including this info. There does not seem to be any sort of glaringly obvious correlation.
One would suppose they have a few permutations few test VMs to spin up and be able to look at it pretty easily under similar configurations as people are reporting. Hopefully not all using the same ip setup.
You also assume this is of sufficient priority to them to deal with in any sort of timely manner. I'm beginning to feel it is not.
smackinhippies wrote: »I know console has the same issues and while you could argue that XBox is Windows, PlayStation is definitely not. I don't think this is a client side issue with the OS.
[*] What server do you play on?
[*] What zones are you experiencing performance issues in?
[*] Have you experienced the same performance issues without add-ons?
[*] Do you experience performance issues noted in this thread outside of combat?
[*] Are you or your group mates using scripted abilities when experiencing performance issues?
[*] If you remember any previous tickets you've submitted on this issue, please note them here.
[/list]
Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.
Any updates on this? I know you were still working on an update @ZOS_Kevin to get the other questions answered.
KaironBlackbard wrote: »PC/NA seems to be broken.
disconnected because or teleporting to another zone, now after login and selecting character the server can not load the zone. Re-tried re-entering many times. Disconnected each time.
This is NOT an Internet Provider problem, as the disconnects ate triggered by re-zoning or initial zone loading (otherwise them disconnects happen at random times), but, apparently this is the server software issue.
Not a new one, unfortunately.
My Internet connection is OK as well as other MMOs.
@ZOS, please, fix that..
What type of device/OS? (Windows 10, Windows 11, MAC, etc?)
How do you launch ESO? (Directly, Steam, Epic?)
RAM?
Wifi? Wired/Ethernet?oldbobdude wrote: »PCNA
What zones? Vvardenfell, Auridon, Hollowjack Arena, Infinite Archive, nDSR, vSE, vSS in the last few days.
Addons? With and without
A few different symptoms.
1. Touch movement key, freeze for 3-5 seconds. Repeats for about a minute then ok for awhile.
2. Touch skill fires in just over 2 seconds. This one can last for quite a while.
3. Both together usually results in a disconnect.
4. Several people in group affected at same time but not all. During group when coming out of freeze players and non players skip a few meters. You can see it happen. My trials are usually folks from Midwest and pacific coast as well as Australia.
Same questions
- What type of device/OS? (Windows 10, Windows 11, MAC, etc?)
- How do you launch ESO? (Directly, Steam, Epic?)
- RAM?
- Wifi? Wired/Ethernet?
Might help them figure it out.
What if it's a problem with direct launch?
What if it's a problem with Windows 11?
What if it's a combination thereof?
Are others not of windows 11 or direct launch having these issues?
Any updates on this? I know you were still working on an update @ZOS_Kevin to get the other questions answered.
No update yet. I've been told folks are reviewing questions to answer, but nothing else.
Any updates on this? I know you were still working on an update @ZOS_Kevin to get the other questions answered.
No update yet. I've been told folks are reviewing questions to answer, but nothing else.
Any updates on this? I know you were still working on an update @ZOS_Kevin to get the other questions answered.
No update yet. I've been told folks are reviewing questions to answer, but nothing else.
Which questions, Kevin? I think the one's I've asked have been pretty straightforward, so it's kinda surprising to see it taking so long.