ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

KaironBlackbard · November 21

Tandor wrote: »

I totally respect Kevin's position on this, he's a Community Manager and can only post what he's been told and given clearance to post. He's not a technical guy, and therein lies the problem as this is a purely technical thread dealing with a purely technical issue.

I feel that what is needed now is for one of the technical guys dealing with this issue to be authorised to come here and post regular updates on what they've already done, what they're doing currently, what else they are considering doing, and just how critical and common their logs show this issue to be.

Otherwise things are just going to carry on the same, no information and an occasional Community Manager update that contains no real update at all.

Good Idea

kyle.wilson · November 21

LadyGP wrote: »

Tandor wrote: »

I totally respect Kevin's position on this, he's a Community Manager and can only post what he's been told and given clearance to post. He's not a technical guy, and therein lies the problem as this is a purely technical thread dealing with a purely technical issue.

I feel that what is needed now is for one of the technical guys dealing with this issue to be authorised to come here and post regular updates on what they've already done, what they're doing currently, what else they are considering doing, and just how critical and common their logs show this issue to be.

Otherwise things are just going to carry on the same, no information and an occasional Community Manager update that contains no real update at all.

I said something along these lines 5 months ago.

The first couple years the dev team posted frequently on the forums. Some change culturally made it to the point that the interactions with ZOS has become infrequent with little information.
At least Kevin is seen around daily. For the last couple years it's seems to have been a mod only forum outside of patch notes.
There needs to be some kind of change that requires all team leads to have an active and open presence on the forums.
@ZOS_Kevin @ZOS_BrianWheeler @ZOS_RichLambert @ZOS_RobGarrett @ZOS_BobbyWeir

"It just works" Todd Howard

KaironBlackbard · November 21

KaironBlackbard wrote: »

smackinhippies wrote: »

I don't know why people keep bringing up add-on's as a possible source of the issue, it's clearly not and seem like an attempt to muddy the thread. BOTH console platforms are having the same exact issues with lag, rubber-banding, skills misfiring, and disconnects this whole time and they don't have add-ons. Not to mention numerous PC players have the issue with or without them.

If PC and Console are run on the same hardware, even if they can't play together, then infothieving addons (like Bandits UI) can be compromising the connection.

I don't use bandits UI.
A random guy joined my group finder and practically crashed my game.
I had to have him sort through his Addons until my game stabilized.
The one he disabled was Bandits UI.

Jaimeh · November 21

PC/NA game keeps crashing to desktop with the error 301 message very frequently since golden pursuits were introduced. All addons are updated, internet connection works fine. Also there has been increased lag across the board (overland, PvE trials, PvP BGs) that's consistent and not just spiking. Please ZOS we need solutions.

Quackery · November 21

The game has been nigh impossible to play for 2 days now. The lag spikes are crazy, and the game keeps kicking me out of the server. I'm rubber banding all over the place constantly - ALL of this in PvE overland!

What is going on with the servers lately?!?

LadyGP · November 21

kyle.wilson wrote: »

LadyGP wrote: »

Tandor wrote: »

I totally respect Kevin's position on this, he's a Community Manager and can only post what he's been told and given clearance to post. He's not a technical guy, and therein lies the problem as this is a purely technical thread dealing with a purely technical issue.

I feel that what is needed now is for one of the technical guys dealing with this issue to be authorised to come here and post regular updates on what they've already done, what they're doing currently, what else they are considering doing, and just how critical and common their logs show this issue to be.

Otherwise things are just going to carry on the same, no information and an occasional Community Manager update that contains no real update at all.

I said something along these lines 5 months ago.

The first couple years the dev team posted frequently on the forums. Some change culturally made it to the point that the interactions with ZOS has become infrequent with little information.
At least Kevin is seen around daily. For the last couple years it's seems to have been a mod only forum outside of patch notes.
There needs to be some kind of change that requires all team leads to have an active and open presence on the forums.
@ZOS_Kevin @ZOS_BrianWheeler @ZOS_RichLambert @ZOS_RobGarrett @ZOS_BobbyWeir

"It just works" Todd Howard

Honestly, no one besides Kevin will even see this ping. I doubt any of them are on the forums anymore. Leadership tends to silo themself into their respective echo-chambers.

sshogrin · November 21

KaironBlackbard wrote: »

ZOS_Kevin wrote: »

LadyGP wrote: »

@ZOS_Kevin how come the updates have just stopped. How many weeks/months does it take to get leadership to answer some questions? The "vibe" for many months has been that ZoS is just waiting for this thread to die down so it's not a problem you all have to address anymore. Continued lack of action and failure to really address anything 7 months in is not helping shift that narrative.

If we wanted the thread to die, we would have closed the thread months ago, so please know that we are working on this. No one wants this to go unanswered. I just had a meeting with a new set of engineers yesterday who are now taking lead on this investigation. They are reviewing data that we have gotten from you to see if they need anything else to aid their efforts. As for the questions, will circle back with the team who is taking point answering them.

We just don't have any current update outside of what we have given already. Trust me, once I have new information, this thread will be the first to know.

One Idea: Temporarily ban the use of Bandits UI for a month and see if anything is fixed.
There might also be others like it causing strain on the hardware due to reaching through it to grab information to display to its user. Also I feel like there should be a setting to deny others addons from doing that.
I had to have a random tank disable his Bandits addon because it was autopinging and causing a strain on my machine.
If that also fixes the consoles having issues... There must be server overlap or something, even though there's no crossplay.

Just a thought.

If it has no effect, unban it so people don't cry bloody murder about it.

I run Bandits UI, I've totally pulled it from my addons folder and saw absolutely no difference.
I will say that I didn't have Slip's Sanity's Edge Helper running, but in my folder and was experiencing horrible issues. I removed it from my addons folder and saw improvement immediately. Addons in the addons folder load when the game starts whether they are enabled or not. If you aren't using certain addons but still have them in your folder, remove them.
My latency and frame drops seemed to have become not much of an issue anymore after removing Slip's Sanity's Edge Helper. That addon will get you kicked every 5 minutes in Sanity's Edge. I think it causes issues outside of SE also.

sshogrin · November 21

KaironBlackbard wrote: »

KaironBlackbard wrote: »

smackinhippies wrote: »

I don't know why people keep bringing up add-on's as a possible source of the issue, it's clearly not and seem like an attempt to muddy the thread. BOTH console platforms are having the same exact issues with lag, rubber-banding, skills misfiring, and disconnects this whole time and they don't have add-ons. Not to mention numerous PC players have the issue with or without them.

If PC and Console are run on the same hardware, even if they can't play together, then infothieving addons (like Bandits UI) can be compromising the connection.

I don't use bandits UI.
A random guy joined my group finder and practically crashed my game.
I had to have him sort through his Addons until my game stabilized.
The one he disabled was Bandits UI.

Addons only effect the user that uses them. The only thing I can think of would be if he had damage sharing turned on..but that still shouldn't effect anybody else.
I run Bandits UI, have removed it completely from the folder and didn't see any difference. I run vet trials with people that don't use addons at all, some people that do use them don't use Bandit's UI, others do. The people that don't use Bandit's or addons in general have not gotten issues with others running Bandit's.

LadyGP · November 21

sshogrin wrote: »

KaironBlackbard wrote: »

ZOS_Kevin wrote: »

LadyGP wrote: »

@ZOS_Kevin how come the updates have just stopped. How many weeks/months does it take to get leadership to answer some questions? The "vibe" for many months has been that ZoS is just waiting for this thread to die down so it's not a problem you all have to address anymore. Continued lack of action and failure to really address anything 7 months in is not helping shift that narrative.

If we wanted the thread to die, we would have closed the thread months ago, so please know that we are working on this. No one wants this to go unanswered. I just had a meeting with a new set of engineers yesterday who are now taking lead on this investigation. They are reviewing data that we have gotten from you to see if they need anything else to aid their efforts. As for the questions, will circle back with the team who is taking point answering them.

We just don't have any current update outside of what we have given already. Trust me, once I have new information, this thread will be the first to know.

One Idea: Temporarily ban the use of Bandits UI for a month and see if anything is fixed.
There might also be others like it causing strain on the hardware due to reaching through it to grab information to display to its user. Also I feel like there should be a setting to deny others addons from doing that.
I had to have a random tank disable his Bandits addon because it was autopinging and causing a strain on my machine.
If that also fixes the consoles having issues... There must be server overlap or something, even though there's no crossplay.

Just a thought.

If it has no effect, unban it so people don't cry bloody murder about it.

I run Bandits UI, I've totally pulled it from my addons folder and saw absolutely no difference.
I will say that I didn't have Slip's Sanity's Edge Helper running, but in my folder and was experiencing horrible issues. I removed it from my addons folder and saw improvement immediately. Addons in the addons folder load when the game starts whether they are enabled or not. If you aren't using certain addons but still have them in your folder, remove them.
My latency and frame drops seemed to have become not much of an issue anymore after removing Slip's Sanity's Edge Helper. That addon will get you kicked every 5 minutes in Sanity's Edge. I think it causes issues outside of SE also.

Never even heard of that add on before and I was still getting kicked every 3-4 minutes.

Quackery · November 21

I can't play the game, I can't play the game, I can't play the game, I can't play the game, I CAN NOT PLAY THE EFFING GAME ON EITHER XBOX OR PC!!! I keep getting thrown out as soon as soon as I login now, and High Isle is utterly unplayable! Delay, lag spikes, and everything else horrid that you can think of!

PLEASE, tell me that I'm not the only one?!?

LadyGP · November 21

Quackery wrote: »

I can't play the game, I can't play the game, I can't play the game, I can't play the game, I CAN NOT PLAY THE EFFING GAME ON EITHER XBOX OR PC!!! I keep getting thrown out as soon as soon as I login now, and High Isle is utterly unplayable! Delay, lag spikes, and everything else horrid that you can think of!

PLEASE, tell me that I'm not the only one?!?

I promise you friend, you're not the only one. There are MANY people in the same boat as you.

KaironBlackbard · November 21

sshogrin wrote: »

KaironBlackbard wrote: »

ZOS_Kevin wrote: »

LadyGP wrote: »

@ZOS_Kevin how come the updates have just stopped. How many weeks/months does it take to get leadership to answer some questions? The "vibe" for many months has been that ZoS is just waiting for this thread to die down so it's not a problem you all have to address anymore. Continued lack of action and failure to really address anything 7 months in is not helping shift that narrative.

If we wanted the thread to die, we would have closed the thread months ago, so please know that we are working on this. No one wants this to go unanswered. I just had a meeting with a new set of engineers yesterday who are now taking lead on this investigation. They are reviewing data that we have gotten from you to see if they need anything else to aid their efforts. As for the questions, will circle back with the team who is taking point answering them.

We just don't have any current update outside of what we have given already. Trust me, once I have new information, this thread will be the first to know.

One Idea: Temporarily ban the use of Bandits UI for a month and see if anything is fixed.
There might also be others like it causing strain on the hardware due to reaching through it to grab information to display to its user. Also I feel like there should be a setting to deny others addons from doing that.
I had to have a random tank disable his Bandits addon because it was autopinging and causing a strain on my machine.
If that also fixes the consoles having issues... There must be server overlap or something, even though there's no crossplay.

Just a thought.

If it has no effect, unban it so people don't cry bloody murder about it.

I run Bandits UI, I've totally pulled it from my addons folder and saw absolutely no difference.
I will say that I didn't have Slip's Sanity's Edge Helper running, but in my folder and was experiencing horrible issues. I removed it from my addons folder and saw improvement immediately. Addons in the addons folder load when the game starts whether they are enabled or not. If you aren't using certain addons but still have them in your folder, remove them.
My latency and frame drops seemed to have become not much of an issue anymore after removing Slip's Sanity's Edge Helper. That addon will get you kicked every 5 minutes in Sanity's Edge. I think it causes issues outside of SE also.

I don't use many addons. I only have TTC, Map Pins, Lorebooks, and USPF. And their Libraries. That's it.
When that random guy joined my run, pretty much crashed my computer with HIS Bandits UI. Sure he wasn't having problems from it but I was from HIS addon. I don't have that addon. He did. And when he disabled it, my performance returned.
Quit blaming my system.
It wasn't on my system.
It was on the other's system.
You may not experience issues from it, but your crew might. For their sake, turn it off.

The reason is because it's drawing more information from the system than eso pulls.
Permanent buffs, food buffs, mag and stam stats, etc.
Because it's constantly refreshing every quarter second or so, it crashes my connection when others in my group are running it.
I'm stuck with a 15Mb connection because I can't get anything other than Centurylink out here atm.
And it can't handle transferring that much info.

tincanman · November 21

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

tincanman · November 21

Also, groups I have run with don't use banditui add-on and still have random disconnects, surges in latency, desynchs, skills not firing, load-screens, longer loadscreens ....

YandereGirlfriend · November 21

tincanman wrote: »

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

BOTH can be true at the same time.

The server IS clearly struggling on its own BUT ALSO shoddily-made and/or incompatible and/or out-of-date add-ons can cause additional performance problems.

Add-ons that are constantly polling in the background and making calls to the API like, quite obviously, cannot be helpful for anyone's performance.

tincanman · November 21

YandereGirlfriend wrote: »

tincanman wrote: »

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

BOTH can be true at the same time.

The server IS clearly struggling on its own BUT ALSO shoddily-made and/or incompatible and/or out-of-date add-ons can cause additional performance problems.

Add-ons that are constantly polling in the background and making calls to the API like, quite obviously, cannot be helpful for anyone's performance.

On console? [/rhetorical] (they have different servers).

Arunei · November 21

YandereGirlfriend wrote: »

tincanman wrote: »

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

BOTH can be true at the same time.

The server IS clearly struggling on its own BUT ALSO shoddily-made and/or incompatible and/or out-of-date add-ons can cause additional performance problems.

Add-ons that are constantly polling in the background and making calls to the API like, quite obviously, cannot be helpful for anyone's performance.

Doesn't change the fact that console, with no addons and no infrastructure for them, are having the exact same issues.

People need to stop using their disdain or dislike for addons as a reason to constantly label it as a problem even in cases where they obviously aren't.

PC was made with the idea of addons in mind. It was designed for them. When addons behave in ways that are detrimental, the API gets changed to help counter it. MM and/or another trader addon idr the name of used to bombard the servers with info requests, so they slowed down how often those requests could be made. So other people using addons also don't create an issue for people who don't because if that was happening again, the API would be changed to either block the functionality of those problematic addons, or would be changed so that those addons were slowed.

And I'm pretty sure we'd have been told already if addons were the main issue since that's probably the first and easiest thing for them to look at and rule out.

@KaironBlackbard
So how many times have other people using Bandits' given you issues? If you're saying that one instance of someone else disabling an addon giving you increased performance means that addon is 100% an issue and somehow regularly causing players not using it to have issues...even if one or two other people claim the same thing, that doesn't mean anything.

If you want to prove what you think is a problematic addon, you need to have a much larger sample size that a couple of people saying they've experienced the same thing. Because out of thousands of people playing, a couple of people experiencing the same thing can very easily be chalked up to chance.

tincanman · November 21

Even if there is an impact on pc from specific add-on/api interactions I would expect two immediate consequences:

lots of players would come forward adding evidence of similar experience
zos would come forward, say 'yep it's add-on x and/or api y' and this thread would close/vanish

And yet, here we are.

Quackery · November 21

Booted from server on Xbox NA, and can't log back in...what a great game...really, really awesome game...in such an amazing state...

LadyGP · November 21

Not add ons.

Moving on.

Rkindaleft · November 21

I -really- respect Kevin for what he does and I understand he's just the messenger and probably has a very limited amount of topics he is allowed to discuss with us, but given ZOS's overall lack of communication on this subject from everyone regarding this issue, the frustration comes from the fact we feel like we aren't being listened to. We just had @ZOS_JessicaFolsom pop into the Battlegrounds livestream thread after less than a day (she deserves praise, and the communication there was good) and nobody other than Kevin has said anything in this thread after nearly 7 months and 80+ pages.

ZOS's team may have not found the issue and the technicians may not even think there is one because of that, the problem with this is that it does not reflect our experiences. I came out of a vHOF some hours ago where I saw 2 people disconnect at the same time travelling into the trial, who live on opposite sides of the world, we also had a group wide rubber band for multiple seconds on the second boss where everyone froze then sped up quickly (we are trying for the trifecta for 2 group members who don't have it, there were deaths because of this.) After we reset we had another disconnect from someone travelling in to the trial who then kept getting an error at login and we decided to just call it there for the evening.

I've actually posted a clip of us rubberbanding in Rockgrove multiple times in the thread and I'm not certain if anyone from ZOS has actually seen it and it's pretty good example of what's happened to, I would say, the majority of trial groups.

LadyGP · November 22

Rkindaleft wrote: »

I -really- respect Kevin for what he does and I understand he's just the messenger and probably has a very limited amount of topics he is allowed to discuss with us, but given ZOS's overall lack of communication on this subject from everyone regarding this issue, the frustration comes from the fact we feel like we aren't being listened to. We just had @ZOS_JessicaFolsom pop into the Battlegrounds livestream thread after less than a day (she deserves praise, and the communication there was good) and nobody other than Kevin has said anything in this thread after nearly 7 months and 80+ pages.

ZOS's team may have not found the issue and the technicians may not even think there is one because of that, the problem with this is that it does not reflect our experiences. I came out of a vHOF some hours ago where I saw 2 people disconnect at the same time travelling into the trial, who live on opposite sides of the world, we also had a group wide rubber band for multiple seconds on the second boss where everyone froze then sped up quickly (we are trying for the trifecta for 2 group members who don't have it, there were deaths because of this.) After we reset we had another disconnect from someone travelling in to the trial who then kept getting an error at login and we decided to just call it there for the evening.

I've actually posted a clip of us rubberbanding in Rockgrove multiple times in the thread and I'm not certain if anyone from ZOS has actually seen it and it's pretty good example of what's happened to, I would say, the majority of trial groups.

Agree with you 100% here... my frustration comes from everything you said.

I missed what Jessica said, was it related to server performance or something else? Maybe we need to have a "spam the chat" moment like the PvP live stream - I was shocked when we actually got an acknowledgment for the amount of Cyrodiils flying in chat.

KaironBlackbard · November 22

tincanman wrote: »

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

It can if both virtual servers use the same hardware. PC virtual server causing issues not just on itself but on the xbox virtual server as well due to the exact same hardware.
Try running a virtual machine or two and tell me that a massive project on blender or unity doesn't slow down everything else you are doing on the other side on the same pc. Same goes for server hardware.

KaironBlackbard · November 22

Arunei wrote: »

YandereGirlfriend wrote: »

tincanman wrote: »

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

BOTH can be true at the same time.

The server IS clearly struggling on its own BUT ALSO shoddily-made and/or incompatible and/or out-of-date add-ons can cause additional performance problems.

Add-ons that are constantly polling in the background and making calls to the API like, quite obviously, cannot be helpful for anyone's performance.

Doesn't change the fact that console, with no addons and no infrastructure for them, are having the exact same issues.

People need to stop using their disdain or dislike for addons as a reason to constantly label it as a problem even in cases where they obviously aren't.

PC was made with the idea of addons in mind. It was designed for them. When addons behave in ways that are detrimental, the API gets changed to help counter it. MM and/or another trader addon idr the name of used to bombard the servers with info requests, so they slowed down how often those requests could be made. So other people using addons also don't create an issue for people who don't because if that was happening again, the API would be changed to either block the functionality of those problematic addons, or would be changed so that those addons were slowed.

And I'm pretty sure we'd have been told already if addons were the main issue since that's probably the first and easiest thing for them to look at and rule out.

@KaironBlackbard
So how many times have other people using Bandits' given you issues? If you're saying that one instance of someone else disabling an addon giving you increased performance means that addon is 100% an issue and somehow regularly causing players not using it to have issues...even if one or two other people claim the same thing, that doesn't mean anything.

If you want to prove what you think is a problematic addon, you need to have a much larger sample size that a couple of people saying they've experienced the same thing. Because out of thousands of people playing, a couple of people experiencing the same thing can very easily be chalked up to chance.

Lately, unless Centurylink is having its own issues, I have pristine connectivity to ESO. However, sometimes when I'm grouped with people, my connection can stutter or falter.
That specific instance was pristine time, and when he joined mine effectively died, and that auto ping was annoying.
When the auto ping went away, so did my problems.
The one he disabled was Bandits UI.

And if both PC and Console Virtual Servers are hosted on the SAME HARDWARE, PC addon problems can likewise cause issues on the console side due to hardware being overloaded. Even though the virtual servers don't interact, the problems can be caused by being on the same hardware.

I do randomly receive issues in towns. The last town to really give me problems was Vivec City. I mostly aim for less populated areas, like Private Dungeon runs (enter via manual entrance or wayshrine instead of dungeon finder), or less used places like Hews Bane or Shadowfen. I rarely see more than 5 people total. When I see 10+, I have issues.

Jaraal · November 22

LadyGP wrote: »

Rkindaleft wrote: »

I -really- respect Kevin for what he does and I understand he's just the messenger and probably has a very limited amount of topics he is allowed to discuss with us, but given ZOS's overall lack of communication on this subject from everyone regarding this issue, the frustration comes from the fact we feel like we aren't being listened to. We just had @ZOS_JessicaFolsom pop into the Battlegrounds livestream thread after less than a day (she deserves praise, and the communication there was good) and nobody other than Kevin has said anything in this thread after nearly 7 months and 80+ pages.

ZOS's team may have not found the issue and the technicians may not even think there is one because of that, the problem with this is that it does not reflect our experiences. I came out of a vHOF some hours ago where I saw 2 people disconnect at the same time travelling into the trial, who live on opposite sides of the world, we also had a group wide rubber band for multiple seconds on the second boss where everyone froze then sped up quickly (we are trying for the trifecta for 2 group members who don't have it, there were deaths because of this.) After we reset we had another disconnect from someone travelling in to the trial who then kept getting an error at login and we decided to just call it there for the evening.

I've actually posted a clip of us rubberbanding in Rockgrove multiple times in the thread and I'm not certain if anyone from ZOS has actually seen it and it's pretty good example of what's happened to, I would say, the majority of trial groups.

Agree with you 100% here... my frustration comes from everything you said.

I missed what Jessica said, was it related to server performance or something else? Maybe we need to have a "spam the chat" moment like the PvP live stream - I was shocked when we actually got an acknowledgment for the amount of Cyrodiils flying in chat.

It's been documented that there have been keyword kicks in the live streams, and "performance" was one of those words. There are clips of players typing that word, and being instakicked from the chat. So, "spam the chat" unfortunately is not an option.

LadyGP · November 22

Jaraal wrote: »

LadyGP wrote: »

Rkindaleft wrote: »

I -really- respect Kevin for what he does and I understand he's just the messenger and probably has a very limited amount of topics he is allowed to discuss with us, but given ZOS's overall lack of communication on this subject from everyone regarding this issue, the frustration comes from the fact we feel like we aren't being listened to. We just had @ZOS_JessicaFolsom pop into the Battlegrounds livestream thread after less than a day (she deserves praise, and the communication there was good) and nobody other than Kevin has said anything in this thread after nearly 7 months and 80+ pages.

ZOS's team may have not found the issue and the technicians may not even think there is one because of that, the problem with this is that it does not reflect our experiences. I came out of a vHOF some hours ago where I saw 2 people disconnect at the same time travelling into the trial, who live on opposite sides of the world, we also had a group wide rubber band for multiple seconds on the second boss where everyone froze then sped up quickly (we are trying for the trifecta for 2 group members who don't have it, there were deaths because of this.) After we reset we had another disconnect from someone travelling in to the trial who then kept getting an error at login and we decided to just call it there for the evening.

I've actually posted a clip of us rubberbanding in Rockgrove multiple times in the thread and I'm not certain if anyone from ZOS has actually seen it and it's pretty good example of what's happened to, I would say, the majority of trial groups.

Agree with you 100% here... my frustration comes from everything you said.

I missed what Jessica said, was it related to server performance or something else? Maybe we need to have a "spam the chat" moment like the PvP live stream - I was shocked when we actually got an acknowledgment for the amount of Cyrodiils flying in chat.

It's been documented that there have been keyword kicks in the live streams, and "performance" was one of those words. There are clips of players typing that word, and being instakicked from the chat. So, "spam the chat" unfortunately is not an option.

Oh trust me I know. I used to always talk about PvP or Cyro and would get a time out milliseconds after hitting enter - and I wasn't spamming the messages were always different and I made sure to make them legit questions. But the pvp stream was something I've never seen from a ZoS stream before. The chat was.... one big family and I was totally here for it.

oldbobdude · November 22

KaironBlackbard wrote: »

ZOS_Kevin wrote: »

LadyGP wrote: »

@ZOS_Kevin how come the updates have just stopped. How many weeks/months does it take to get leadership to answer some questions? The "vibe" for many months has been that ZoS is just waiting for this thread to die down so it's not a problem you all have to address anymore. Continued lack of action and failure to really address anything 7 months in is not helping shift that narrative.

If we wanted the thread to die, we would have closed the thread months ago, so please know that we are working on this. No one wants this to go unanswered. I just had a meeting with a new set of engineers yesterday who are now taking lead on this investigation. They are reviewing data that we have gotten from you to see if they need anything else to aid their efforts. As for the questions, will circle back with the team who is taking point answering them.

We just don't have any current update outside of what we have given already. Trust me, once I have new information, this thread will be the first to know.

One Idea: Temporarily ban the use of Bandits UI for a month and see if anything is fixed.
There might also be others like it causing strain on the hardware due to reaching through it to grab information to display to its user. Also I feel like there should be a setting to deny others addons from doing that.
I had to have a random tank disable his Bandits addon because it was autopinging and causing a strain on my machine.
If that also fixes the consoles having issues... There must be server overlap or something, even though there's no crossplay.

Just a thought.

If it has no effect, unban it so people don't cry bloody murder about it.

I uninstalled bandits 2 days ago. I experienced the freeze lag today near a while picking a node in Galen today.

@KaironBlackbard

Coo_PnT · November 22

Basically, the only way to fix this problem is to have ZoS itself work towards fixing it. Is the cause of the problem known? Do they know the cause and are they trying to fix the problem now? We, the users, don't know anything about the status of the problem.

Is the only thing that users can do? Is answering the previous survey the only way?
We have been on a loop for 7 months.

tincanman · November 22

KaironBlackbard wrote: »

tincanman wrote: »

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

It can if both virtual servers use the same hardware. ....

They don't. They run on separate hardware as demonstrated by the separate hardware upgrades for all the different platforms. It's referenced here by Matt Firor:

ZOS_MattFiror wrote:

....the new date for PC EU getting new hardware will be in early April, and PlayStation EU should follow...

Really glad that you, personally, have found a solution to your individual issues by disabling this add-on and/or others use of it, but it cannot possibly be the reason for everyone else having issues and continuing to have issues.

This:

LadyGP wrote: »

Not add ons.

Moving on.

sarahthes · November 22

tincanman wrote: »

KaironBlackbard wrote: »

tincanman wrote: »

@KaironBlackbard - add-ons and associated api are clearly NOT the issue as console players who have zero access to either are experiencing the same disconnect and other performance issues.

Your observed performance improvement on a 1-time basis with this add-on and others use of it, which has not been significantly replicated by other pc gamers and CANNOT be experienced by CONSOLE users, is likely to be entirely coincidental and have zilch to do with the add-on. Your conclusion, methinks, is likely to just be a false correlation (...does not equal causation....).

Great that you are having a better experience of the game, though.

It can if both virtual servers use the same hardware. ....

They don't. They run on separate hardware as demonstrated by the separate hardware upgrades for all the different platforms. It's referenced here by Matt Firor:

ZOS_MattFiror wrote:

....the new date for PC EU getting new hardware will be in early April, and PlayStation EU should follow...

Really glad that you, personally, have found a solution to your individual issues by disabling this add-on and/or others use of it, but it cannot possibly be the reason for everyone else having issues and continuing to have issues.

This:

LadyGP wrote: »

Not add ons.

Moving on.

For some people, the issue clearly is add-ons. So everyone having issues should be paying attention and making sure that the add-on issues aren't what's causing their personal issues.

If you have multiple different unique issues, all being posted to the same thread, I don't think a solution can ever be found tbh.