ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

Coo_PnT · October 28

DukeCybran wrote: »

Sometimes my 'h' key doesn't work in game, along with c, splash. Those keys work fine outside but when I shift into the game those keys just freeze.

After some time they work fine.

Do you have another keyboard?
What is the brand name of your current keyboard and how many years have you used it?
I have a $20 keyboard that I replace every two years.

With the current information I can't determine if your environment is bad or ESO is bad.

KaironBlackbard · October 28

Coo_PnT wrote: »

DukeCybran wrote: »

Sometimes my 'h' key doesn't work in game, along with c, splash. Those keys work fine outside but when I shift into the game those keys just freeze.

After some time they work fine.

Do you have another keyboard?
What is the brand name of your current keyboard and how many years have you used it?
I have a $20 keyboard that I replace every two years.

With the current information I can't determine if your environment is bad or ESO is bad.

He gave all the information needed to clarify it's an ESO problem. If he AltTabs and the keys work fine, but then AltTabs back to the game and they don't work, it's a game problem.
However, the "after some time then they work fine" is questionable.
It's probably a bug in the keybinds file, and it resets the file numerous times until it breaks through the error and reads the keybinds he has for H and C.
Default I believe are horse and character sheet.
I rebinded character to [[] (Or do I have to say non shift { key? BBCode is faulty sometimes.)
I also rebinded C to roll dodge, and turned off double tap to dodge because sometimes I'm trying to carefully move and it reads it as a double tap and screws me over hard by roll dodging.
However, if those two keys always cause problem, move some keybinds around so you don't have to use those keys.

@DukeCybran Do you have those default or custom?

ZOS_Kevin · October 28

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.

What server do you play on?
What zones are you experiencing performance issues in?
Have you experienced the same performance issues without add-ons?
Do you experience performance issues noted in this thread outside of combat?
Are you or your group mates using scripted abilities when experiencing performance issues?
If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Logos · October 28

What server do you play on?

PC NA

What zones are you experiencing performance issues in?

Archive, dungeons, cities (I don't do much else outside of that currently)

Have you experienced the same performance issues without add-ons?

Yes, tried multiple times and even just chilling in thee city people will be skipping/rubberbanding through the city as I stand there. (when the issue flairs)

Do you experience performance issues noted in this thread outside of combat?

Yes, see above.

Are you or your group mates using scripted abilities when experiencing performance issues?

I don't believe so, can't say for certain. I've had the issues when I do solo dungeons and a few of my characters have one bar builds without scripted abilities, I'll have to keep an eye out and test for this specifically though.

If you remember any previous tickets you've submitted on this issue, please note them here.

I'd have to look for them, I'll edit or comment later with them.

NotNi.ya · October 28

What server do you play on?
PC/NA

What zones are you experiencing performance issues in?
PVP/Trials (Vse is the worst by far), and for some reason, Grahtwood—specifically near the respec station.

Have you experienced the same performance issues without add-ons?
Yes, I removed all my add-ons and set the graphics settings to the lowest possible, but I still had the issues. My PC is a brand-new build that can play the latest COD on the highest settings without any problems.

Do you experience performance issues noted in this thread outside of combat?
Yes, I can be standing in Bleak Rock, and my ping will shoot up to 600+.

Are you or your group mates using scripted abilities when experiencing performance issues?
I'm guessing this is related to scribing? If so, it happens even when I'm not using them.

If you remember any previous tickets you've submitted on this issue, please note them here.
I haven't submitted any tickets purely because I feel they get ignored, to be honest.

Auberon1983 · October 28

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Server - PlayStation/NA

Zones - All. From Overland to Cyrodiil. Least impacted for me has been Battlegrounds, most impacted would be Overland

Add ons - N/A

Outside of combat - Yes

Scribed Abilities - I do not use any, unsure about group members

Thank you for the update!

LadyGP · October 28

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Thanks for this update Kevin! Truly appreciate it and look forward to the other updates you have coming.

What server do you play on?
PC/NA
What zones are you experiencing performance issues in?
Dungeons, Trials, solo in my house, PvP, doing writs.

Have you experienced the same performance issues without add-ons?
100% I've done a fresh install of windows and ESO with no add ons and the issue remained.

Do you experience performance issues noted in this thread outside of combat?
Yes.

Are you or your group mates using scripted abilities when experiencing performance issues?
Was having this issue prior to scribing.

If you remember any previous tickets you've submitted on this issue, please note them here.
Haven't submitted tickets but sounds like alot of people who did never had theirs looked at based on this thread.

silky_soft · October 28

What server do you play on?

PC NA

What zones are you experiencing performance issues in?

Lag, on and off anywhere.
Disconnecting. Every zone, porting to wayshrines and outside houses. Leaving battlegrounds, rarely entering battlegrounds.

Have you experienced the same performance issues without add-ons?

Yes

Do you experience performance issues noted in this thread outside of combat?

Yes, I will still get the unable to connect to server whenever transferring zone or leaving house.

Are you or your group mates using scripted abilities when experiencing performance issues?

Yes, I am. This lag pre-dates scribing. Ulfsilds is biggest problem. I stopped using it.

LaintalAy · October 28

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

My ticket number 242018-003616.
It is a request to repair your faulty product or refund my purchase.

Theist_VII · October 29

What server do you play on?

Both PC/NA and Xbox/NA

What zones are you experiencing performance issues in?

Everywhere. This problem is extremely annoying in Infinite Archive, Imperial City, and Battlegrounds.

Have you experienced the same performance issues without add-ons?

Yes, I primarily don’t use add-ons as I started on console, the UI has improved to the point where I don’t find them necessary.

Do you experience performance issues noted in this thread outside of combat?

Occasionally when it’s really bad, even fine-tuning furniture in a home all by yourself is an unbearable ordeal.

Are you or your group mates using scripted abilities when experiencing performance issues?

Scribing has nothing to do with these issues. These problems arrived for the vast majority of us at the beginning of Update 43, AFTER an entire patch of Scribing skills.

If you remember any previous tickets you've submitted on this issue, please note them here.

Once upon a time back in 2016, I was part of a group that helped the Customer Service team replicate the notorious Argonian Behemoth round crashes that happened as you loaded into the poison arena and helped fix Maelstrom Arena for everyone after I submitted a ticket for having crashed and lost my Flawless Conqueror on what was at the time one of the hardest classes to play.

Having had several other interactions with Customer Service since, never have I had that kind of back and forth troubleshooting since. Perhaps if this were to change, submitting tickets would feel less like mailing a complaint to the void.

SaffronCitrusflower · October 29

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Doesn't ZOS already know the answers to these questions when the report is filed? This feels like more of an effort to pass the buck onto the client instead of the server. This feels like a different version of "check your internet and run a traceroute to make sure it's not a client issue".

If ZOS doesn't know this is a problem with the ZOS servers or code by now no new information from the players is going help.

Rkindaleft · October 29

What server do you play on?
PlayStation NA
What zones are you experiencing performance issues in?
95% of the lag is rubberbanding or freezing in trials. I haven't done much overland content since the issues started occuring and don't do much other content anymore.
Have you experienced the same performance issues without add-ons?
No addons on console.
Do you experience performance issues noted in this thread outside of combat?
Current ping levels are not obvious on console so it's hard to tell how often this occurs, but there have been plenty of situations where I have been rubberbanding or seeing others jumping around the screen due to lag in towns such as when I'm doing writs or collecting pledges.
Are you or your group mates using scripted abilities when experiencing performance issues?
Yes, not me personally but things like travelling knife and banner that fit as spammables or skills in raid compositions.
If you remember any previous tickets you've submitted on this issue, please note them here.
N/A.

Also @ZoS_Kevin I've posted this before in the thread but this is one of my groups in Rockgrove at the moment. I would consider this to be fairly "standard" on how at least half of the raid nights are in terms of performance, I don't need to say that this isn't just affecting me but a number of the group members. The second part of the clip it's very obvious how bad the rubberbanding is. You have the ghosts trying to go back to their old positions, the fire behemoth skipping in and out of existence, the curses freezing in place... The reason the trial and PvP community has been so upset about the last 6 months is because when it's like this it's extremely difficult to play the game how we want to play it. Tons of trial progression groups out there often don't make any progress because they're being halted by things that aren't within their control.

https://youtu.be/eSOER1kAeSc

manukartofanu · October 29

What server do you play on?
PC EU
What zones are you experiencing performance issues in?
all
Have you experienced the same performance issues without add-ons?
yes
Do you experience performance issues noted in this thread outside of combat?
yes
Are you or your group mates using scripted abilities when experiencing performance issues?
I have no idea, the same issues present out of the group
If you remember any previous tickets you've submitted on this issue, please note them here.
-

By the way, doesn’t this remind you of a similar survey about three months ago? Did the previous survey actually help with anything? What’s the difference this time?

AzuraFan · October 29

What server do you play on?

PC/NA

What zones are you experiencing performance issues in?

Dungeons, cities, delves, pretty much anywhere.

Have you experienced the same performance issues without add-ons?

Yes. I don't use add-ons.

Do you experience performance issues noted in this thread outside of combat?

Yes. I've experienced lag when crafting and harvesting.

Are you or your group mates using scripted abilities when experiencing performance issues?

No.

No tickets opened.

ZOS_Kevin · October 29

SaffronCitrusflower wrote: »

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Doesn't ZOS already know the answers to these questions when the report is filed? This feels like more of an effort to pass the buck onto the client instead of the server. This feels like a different version of "check your internet and run a traceroute to make sure it's not a client issue".

If ZOS doesn't know this is a problem with the ZOS servers or code by now no new information from the players is going help.

We did note that we had some of this info, but upon talking to leadership and engineers, they are requesting a bit more that we haven’t asked for previously. We are just trying to get engineers working on this the info they are requesting as they investigate, not to “pass the buck to the client”.

We appreciate everyone who has sent info so far as we are collecting it and passing it to the engineers as soon as we can.

ChaoticWings3 · October 29

What server do you play on?
PS5 NA

What zones are you experiencing performance issues in?
Every zone. Alinor in Summerset can be especially bad sometimes but otherwise the lagging occurs all the time at random points in the day. Other times the game is playable, other times I need to quit and come back tomorrow.

Have you experienced the same performance issues without add-ons?
N/A

Do you experience performance issues noted in this thread outside of combat?
I do crafting writs a lot. Had times when I had a 5 second input lag on the writ board.

Are you or your group mates using scripted abilities when experiencing performance issues?
Not that I know of unless it is some how being used in combat or in the zone I'm in and I don't notice it.

If you remember any previous tickets you've submitted on this issue, please note them here.
-

Just_Attivi · October 29

Logged in for the first time in 3 weeks ( I meant to last weekend, but watching grass grow sounded less frustrating).

-Update that everyone dreaded: Check
-Numerous skill changes that entirely ignored player feedback on them?: Check with a templar taunt gap closer and useless shield with higher cost now WOOOOOpugsAreDoomedButAtLeastTheyAreShinyNow
-Ping jumping all over despite stable connection: Check
anywhere from 4 seconds to "an error has occurred'' boot screen while trying to perform basic crafting dailies?: Check

Genuinely unplayable state. 1am CST with barely anyone around. Information being requested has all been presented multiple times in different forms (here, other forum posts that have since been shut, reports per dev request, videos per dev request). we are approaching 6 months of this come Nov. 7th, and its probably the fastest I've ever been 'an error has occurred' booted from the game tonight at a whopping ~3 minutes. Log in, try the new cloak toggle, wait TWELVE SECONDS for it to actually toggle, teleport around reapers march for a moment, decide its not worth it, let me check endeavors, weekly has an easy 75 crafted items, try to craft a stack of potions for the endeavor, nothing happens, get booted.

I think I'm actually done, my urge to log in is pretty nonexistent at this point. 6 months of this unplayable state for a sizable chunk of obviously dedicated players judging from how much this post is visited, and we are still just getting ''yea but did you try checking your addons?" nah, sorry, but this is some Kagooti doodi. Wish i could request a refund for the thousands I've spent since the product clearly doesn't deliver.

I'll likely check it out again some time in the future, but I honestly hope I don't. Hey, Future me, DON'T DO IT. For the people still hoping and praying, I hope it gets fixed. For those Pointing out the most likely candidates for the problems with a giant neon arrow, I hope the devs actually look at it. I know the OP of this thread basically stopped trying, but @LadyGP I hope you can keep it going til a resolution happens, but I don't think I can give this company any more of my time. Just not worth it. Adios Khajiittoes

Pelanora · October 29

What's a scripted ability? One of the new scribing skills?

Arrow312 · October 29

What server do you play on?

PC EU / Xbox EU

What zones are you experiencing performance issues in?

Everywhere Open World, PvP, BG, IC, Dungeons....

Have you experienced the same performance issues without add-ons?

Yes normally i used Addons on PC but uninstalled them to check if something changed but nothing changed.

Xbox had the same probs without Addons

Do you experience performance issues noted in this thread outside of combat?

Yes. I've experienced lag when dailys crafting and harvesting, running around in the open world like a headless chicken. When i ported in my house / or guild house i always had 999 Ping and just stand around

Are you or your group mates using scripted abilities when experiencing performance issues?

No.

No tickets opened.

Cancelled both ESO+ and went to other games, because nothing change after several months and no not enough informations how to solve the problem(s). Update 44 was the next nail which made me quit.

Seravi · October 29

What server do you play on?
PC/NA

What zones are you experiencing performance issues in?
Dungeons, solo in my house, PvE Questing all zones, doing writs, mat surveys, retrieving mail and purchasing from guilds.

Have you experienced the same performance issues without add-ons?
I don't use add-ons, never have with this game.

Do you experience performance issues noted in this thread outside of combat?
Yes. I log in daily to check my mail. IF I don't get the lag and 999+ just checking mail I try to do daily writs, Once I start getting the 999+ or booted to the login screen I quit for the day and move on. I refuse to try and play anymore with this issue going on.

Are you or your group mates using scripted abilities when experiencing performance issues?
I travel alone in ESO and I don't use scripted abilities. This issue started for me when the PTS meshed with the live server and lots of players had their accounts locked. I was not one of them as I do not use PTS.

If you remember any previous tickets you've submitted on this issue, please note them here.
I've been here since closed Beta so no I didn't submit any tickets. The reply is always the same, update drivers, security fixes, remove add-ons and if that doesn't help uninstall Windows and ESO and reinstall with no add-ons.

I know the drill and I have many years of network IRL work so I know what do start looking for when problems show up. Plus the fact I could throw a rock at the data center makes this issue so much more irritating. I have steady 2-3ms route to the data center.

baconaura · October 29

What server do you play on?
PC/NA

What zones are you experiencing performance issues in?
Dungeons and trials both normal/vet, solo in my house crafting, parsing on dummy, overland combat. but mostly in instanced environments like house, or dungeons/trials/delves.

Have you experienced the same performance issues without add-ons?
I still had issues turning off all addons.

Do you experience performance issues noted in this thread outside of combat?
Yes, I had these problems outside of combat in my house alone but it was most noticable in combat because of the rubberbanding

Are you or your group mates using scripted abilities when experiencing performance issues?
i had skills not firing, and then rubberbanding to catch up when parsing on dummy at home alone without using scribing abilities

If you remember any previous tickets you've submitted on this issue, please note them here.
I've posted a bunch of videos here already, and just stopped adding after awhile, since it wasnt really getting acknowledged:
https://drive.google.com/file/d/1PI7eTfTInDyvo4hwv5bqZifUArr1VEFs/view?usp=drive_link
https://drive.google.com/file/d/1B1FmRLM4H03_2AGTErPhnygI89vMH7Nw/view?usp=drive_link
https://drive.google.com/file/d/1VwUomFJ7Dk0l3Y33j7WWPL1pAc1_8cO5/view?usp=drive_link
https://drive.google.com/file/d/1y8jeO2LSDnBm3YrIHwOCFveVRPzNfjlw/view?usp=drive_link
https://drive.google.com/file/d/1sFe1o0MNpwApzuDA0R9QjtWqyuJ_Hix9/view?usp=drive_link
https://drive.google.com/file/d/1VznMbMtEp11t5j6gThA-GOcRUHcLbDQg/view?usp=drive_link

I havent been playing as much this past month(just log in to do raid 2x/week mostly), but it has gotten better. it was definitely at it's worse during the undaunted event, or right before the event when the rubberbanding made pve unplayable. These days in my raid, I notice skills just not firing, or people getting booted/disconnected, but dont see the rubberbanding.

Also, when I get the rubberbanding, I dont get the ping 999+, the ping and fps is still good according to the videos.

Arrow312 · October 29

ZOS_Kevin wrote: »

SaffronCitrusflower wrote: »

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Doesn't ZOS already know the answers to these questions when the report is filed? This feels like more of an effort to pass the buck onto the client instead of the server. This feels like a different version of "check your internet and run a traceroute to make sure it's not a client issue".

If ZOS doesn't know this is a problem with the ZOS servers or code by now no new information from the players is going help.

We did note that we had some of this info, but upon talking to leadership and engineers, they are requesting a bit more that we haven’t asked for previously. We are just trying to get engineers working on this the info they are requesting as they investigate, not to “pass the buck to the client”.

We appreciate everyone who has sent info so far as we are collecting it and passing it to the engineers as soon as we can.

Maybe you can put this message into the others foren, too. Because i know many of the german speaking players they dont look here and not all can speak or read engl. fluently. Me inclusive thx

Destai · October 29

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.

What server do you play on? PlayStation NA, on a PS5. Directly wired into modem with 1gb fiber internet.
What zones are you experiencing performance issues in? It's not contained to one zone. I've experienced lag in dungeons, IA, and overland alike. By lag, I mean a lag between an input action and the output result. The most common lag I get is in dungeon, having input between triggering a skill and the skill animation occurring and the cooldown timer displaying.
Have you experienced the same performance issues without add-ons? N/A, console doesn't have add-ons.
Do you experience performance issues noted in this thread outside of combat? Yes. I've seen trader NPCs in Wayrest rubberband around and their chat dialogue is delaying by 1-2 seconds before popping up. That lag varies, even when I click on them sequentially.
Are you or your group mates using scripted abilities when experiencing performance issues? No.
If you remember any previous tickets you've submitted on this issue, please note them here. N/A. Tickets and videos don't receive the views needed to resolve this.

ZOS_Kevin wrote: »

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Can you please get a clear answer on the following:

What's been tested so far?
What's currently being tested?
What's the internal priority?

ZOS_Kevin wrote: »

SaffronCitrusflower wrote: »

Doesn't ZOS already know the answers to these questions when the report is filed? This feels like more of an effort to pass the buck onto the client instead of the server. This feels like a different version of "check your internet and run a traceroute to make sure it's not a client issue".

If ZOS doesn't know this is a problem with the ZOS servers or code by now no new information from the players is going help.

We did note that we had some of this info, but upon talking to leadership and engineers, they are requesting a bit more that we haven’t asked for previously. We are just trying to get engineers working on this the info they are requesting as they investigate, not to “pass the buck to the client”.

We appreciate everyone who has sent info so far as we are collecting it and passing it to the engineers as soon as we can.

While I'm happy to see a format like you've provided, a list like this is triage 101. It feels like we're starting over again, and we had a similar post from you on October 4. Can you just give us transparent answer on if this issue investigation has been restarted or shifted around to new teams? I think questions like @SaffronCitrusflower highlight the importance of telling us what's actually being tested and what's been so far. Again, it's fine if what you're testing doesn't pan out, but more needs to be done to restore confidence.

GlassHalfFull · October 29

What server do you play on?
PC/NA

What zones are you experiencing performance issues in?
The problems occur anywhere, crafting writs, harvesting, trials, dungeons, cities, delves. While solo I can force myself to endure it, however when in groups it is extremely frustrating to everyone, regardless of who has the problem.

Have you experienced the same performance issues without add-ons?
Yes. I did several tests of two different computers and had no improvement without add-ons.

Do you experience performance issues noted in this thread outside of combat?
Yes. I've experienced lag when crafting, harvesting, banking, trading, and inventory management.

Are you or your group mates using scripted abilities when experiencing performance issues?
No, on all but one toon, and I saw no difference.

If you remember any previous tickets you've submitted on this issue, please note them here.
No tickets opened, I have no confidence they are properly addressed, so why bother.

Coo_PnT · October 29

ZOS_Kevin wrote: »

SaffronCitrusflower wrote: »

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Doesn't ZOS already know the answers to these questions when the report is filed? This feels like more of an effort to pass the buck onto the client instead of the server. This feels like a different version of "check your internet and run a traceroute to make sure it's not a client issue".

If ZOS doesn't know this is a problem with the ZOS servers or code by now no new information from the players is going help.

We did note that we had some of this info, but upon talking to leadership and engineers, they are requesting a bit more that we haven’t asked for previously. We are just trying to get engineers working on this the info they are requesting as they investigate, not to “pass the buck to the client”.

We appreciate everyone who has sent info so far as we are collecting it and passing it to the engineers as soon as we can.

Everything is fuzzy and I don't know anything. You guys have some of the information. What is it?
You originally pointed out this problem 6 months ago and now you are calling management and developers to ask about it?
You mentioned that two additional engineers were added about a month ago, what is that about? Are there any results?

Please highlight the problem in an easy to understand survey format.

Are you serious about fixing this problem, please set a deadline. The problem can be postponed as long as you see fit.

Coo_PnT · October 29

ZOS_Kevin wrote: »

SaffronCitrusflower wrote: »

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Doesn't ZOS already know the answers to these questions when the report is filed? This feels like more of an effort to pass the buck onto the client instead of the server. This feels like a different version of "check your internet and run a traceroute to make sure it's not a client issue".

If ZOS doesn't know this is a problem with the ZOS servers or code by now no new information from the players is going help.

We did note that we had some of this info, but upon talking to leadership and engineers, they are requesting a bit more that we haven’t asked for previously. We are just trying to get engineers working on this the info they are requesting as they investigate, not to “pass the buck to the client”.

We appreciate everyone who has sent info so far as we are collecting it and passing it to the engineers as soon as we can.

There have been attempts to collect information from users in the past, so why now?

#1895
I think it would be better to describe the problem in as much detail as possible and provide feedback to the ZoS side.
I still like ESO, so please give me some more hope.

1.Platform/Server (PC/NA, etc.)
2.Country of origin of connection and rough location if possible
3.Your previous average ping/now average ping
4.Problem status (lag, freeze, disconnections, rubberbanding, etc.)
5.Specific location of the problem (overland/dungeons/trials/PvP)
6.Time of day when the problem occurred
7.Connection environment (wired/wireless VPN)
8.How often you play and how often the problem occurs

Results of traceroute or similar tools, if possible

If you have any other suggestions, I would appreciate it if you could add them.

Could the ZoS side please take a quick survey to identify this problem?

Theist_VII · October 29

https://youtu.be/PCSaZRfe42E?si=8tS6ieSxNIQxIDM7

https://youtu.be/22E52k1e4UM?si=82cZ2hi3UwSBFwXN

https://youtu.be/uXBF907tsgE?si=ImBWnEhHKZm2hMUS

MJallday · October 29

Coo_PnT wrote: »

ZOS_Kevin wrote: »

SaffronCitrusflower wrote: »

ZOS_Kevin wrote: »

Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
What server do you play on?

What zones are you experiencing performance issues in?

Have you experienced the same performance issues without add-ons?

Do you experience performance issues noted in this thread outside of combat?

Are you or your group mates using scripted abilities when experiencing performance issues?

If you remember any previous tickets you've submitted on this issue, please note them here.

Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.

Doesn't ZOS already know the answers to these questions when the report is filed? This feels like more of an effort to pass the buck onto the client instead of the server. This feels like a different version of "check your internet and run a traceroute to make sure it's not a client issue".

If ZOS doesn't know this is a problem with the ZOS servers or code by now no new information from the players is going help.

We did note that we had some of this info, but upon talking to leadership and engineers, they are requesting a bit more that we haven’t asked for previously. We are just trying to get engineers working on this the info they are requesting as they investigate, not to “pass the buck to the client”.

We appreciate everyone who has sent info so far as we are collecting it and passing it to the engineers as soon as we can.

Everything is fuzzy and I don't know anything. You guys have some of the information. What is it?
You originally pointed out this problem 6 months ago and now you are calling management and developers to ask about it?
You mentioned that two additional engineers were added about a month ago, what is that about? Are there any results?

Please highlight the problem in an easy to understand survey format.

Are you serious about fixing this problem, please set a deadline. The problem can be postponed as long as you see fit.

People have been telling ZOS for years what the problem is. They just won’t listen

I can’t actually believe ZOS don’t know what the problem is. [snip]

For clarity

The problem affects all platforms. So it’s either ZOS infrastructure or your code. Not just PC, Not just Xbox, not just PS. ZOS INFRA. ZOS CODE

The problem affects people in all zones. Guess what.
ZOS INFRA, ZOS CODE

The problem affected people before scripting and it affected people after scripting. ZOS INFRA, ZOS CODE

The problem affects people all over the world. I bet you know what I’m gonna say, but I’ll say it again. ZOS INFRA, ZOS CODE

And you know what, I can go on..

But I’m gonna be nice and tell you how to fix it (IMO)

1. Ditch Akamai. They’re a distaster. Always have been. Performance will jump up massively for most

2. Introduce a far east server. That’ll help people in aus etc and spread the load on your network

3. Buy better hardware and increase your bandwidth. I suspect you’ve done this already though.

4. Drop the dead campaigns/bgs. Focus on one that works rather than 5 that don’t. And at the same time. Reduce cyro size so it’s not horse riding simulator

5. Reduce the amount of sets in game. 60% of them are irrelevant and this will reduce the potential calls per sec

6. Review the amount of calcs per second your code and DB is dealing with. Consider moving some of it client side. The proc set conditions with all the combos are killing your game engine. (See also 10)

7. Drop add on support or move it all client side. That’ll alleviate some traffic.

8. . Drop support for older PCs , PS and Xbox. Minimum spec required for play needs to be i5 9400f with 16gb ram and a 2060. A PS4 or a Xbox series S

9. . Consider mashing together (per char) all your Shalidor libraries, your motifs , your achieves etc. that’ll reduce your database calls by several hundred million a day.

And finally 10. Replace your game engine and actually review your code , which is the key problem for it all.

[edited for bashing]

LadyGP · October 29

Just_Attivi wrote: »

Logged in for the first time in 3 weeks ( I meant to last weekend, but watching grass grow sounded less frustrating).

-Update that everyone dreaded: Check
-Numerous skill changes that entirely ignored player feedback on them?: Check with a templar taunt gap closer and useless shield with higher cost now WOOOOOpugsAreDoomedButAtLeastTheyAreShinyNow
-Ping jumping all over despite stable connection: Check
anywhere from 4 seconds to "an error has occurred'' boot screen while trying to perform basic crafting dailies?: Check

Genuinely unplayable state. 1am CST with barely anyone around. Information being requested has all been presented multiple times in different forms (here, other forum posts that have since been shut, reports per dev request, videos per dev request). we are approaching 6 months of this come Nov. 7th, and its probably the fastest I've ever been 'an error has occurred' booted from the game tonight at a whopping ~3 minutes. Log in, try the new cloak toggle, wait TWELVE SECONDS for it to actually toggle, teleport around reapers march for a moment, decide its not worth it, let me check endeavors, weekly has an easy 75 crafted items, try to craft a stack of potions for the endeavor, nothing happens, get booted.

I think I'm actually done, my urge to log in is pretty nonexistent at this point. 6 months of this unplayable state for a sizable chunk of obviously dedicated players judging from how much this post is visited, and we are still just getting ''yea but did you try checking your addons?" nah, sorry, but this is some Kagooti doodi. Wish i could request a refund for the thousands I've spent since the product clearly doesn't deliver.

I'll likely check it out again some time in the future, but I honestly hope I don't. Hey, Future me, DON'T DO IT. For the people still hoping and praying, I hope it gets fixed. For those Pointing out the most likely candidates for the problems with a giant neon arrow, I hope the devs actually look at it. I know the OP of this thread basically stopped trying, but @LadyGP I hope you can keep it going til a resolution happens, but I don't think I can give this company any more of my time. Just not worth it. Adios Khajiittoes

OP got forum banned FYI. Which is.. disappointing. I wish they could update the main post to get feedback and create a timeline of events.

Coo_PnT · October 29

Do most normal engineers expect feedback on this forum, or what difference does it make if a CM tells an engineer?