The Elder Scrolls Online

Maintenance for the week of December 2:
• [IN PROGRESS] PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)

Locked out of the game without logging to PTS for years

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  • Sn0spray
    Sn0spray
    Soul Shriven
    Sn0spray wrote: »
    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    I am also getting the Access code popup on two accounts and on both servers. I have not been on PTS. Account names are Sn0spray and Milomax.

    I also have the game on Steam, downloaded it there and it works.
  • IviRo
    IviRo
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    PC EU

    Desatkov10
    Edited by IviRo on 16 April 2024 19:30
  • MarzhinGwyls
    MarzhinGwyls
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    ZOS_Kevin wrote: »
    Hi all, we have done some investigating and determined that login issues with signing in are related to the ESO store and account maintenance occurring right now. This is not tied to the account specific rollbacks. So once maintenance ends, you should be able to log back in.

    We are going to continue to monitor this as well. Thanks to everyone who assisted us in the investigation.

    Thanks @ZOS_Kevin really appreciate the update!
  • virtus753
    virtus753
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    ZOS_Kevin wrote: »
    Hi all, we have done some investigating and determined that login issues with signing in are related to the ESO store and account maintenance occurring right now. This is not tied to the account specific rollbacks. So once maintenance ends, you should be able to log back in.

    We are going to continue to monitor this as well. Thanks to everyone who assisted us in the investigation.

    Thank you for the update!

    Why are only some accounts affected? Should we expect this to be the normal experience going forward whenever there is account and system maintenance? That seems like a major change.
  • wenchmore420b14_ESO
    wenchmore420b14_ESO
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    ZOS_Kevin wrote: »
    Hi all, we have done some investigating and determined that login issues with signing in are related to the ESO store and account maintenance occurring right now. This is not tied to the account specific rollbacks. So once maintenance ends, you should be able to log back in.

    We are going to continue to monitor this as well. Thanks to everyone who assisted us in the investigation.

    Worked for me. Able to log in now.
    THANK YOU. Hope the rest of your day goes well! :)
    Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
    NA / PC Beta Member since Nov 2013
    GM~Conclave-of-Shadows, EP Social Guild, ~Proud member of: The Wandering Merchants, Phoenix Rising, Imperial Trade Union & Celestials of Nirn
    Sister Guilds with: Coroner's Report, Children of Skyrim, Sunshine Daydream, Tamriel Fisheries, Knights Arcanum and more
    "Not All Who Wander are Lost"
    #MOREHOUSINGSLOTS
    “When the people that can make the company more successful are sales and marketing people, they end up running the companies. The product people get driven out of the decision making forums, and the companies forget what it means to make great products.”

    _Steve Jobs (The Lost Interview)
  • treadwyckb14a_ESO
    treadwyckb14a_ESO
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    ZOS_Kevin wrote: »
    Hi all, we have done some investigating and determined that login issues with signing in are related to the ESO store and account maintenance occurring right now. This is not tied to the account specific rollbacks. So once maintenance ends, you should be able to log back in.

    We are going to continue to monitor this as well. Thanks to everyone who assisted us in the investigation.

    I'm able to log in now, thank you for the update!
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    virtus753 wrote: »
    Thank you for the update!

    Why are only some accounts affected? Should we expect this to be the normal experience going forward whenever there is account and system maintenance? That seems like a major change.

    No, this will not be the normal experience going forward. The current behavior is tied to this maintenance, since we have a few things we’re trying to tackle.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • BlueRaven
    BlueRaven
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    Confirming I can get in PCNA.
  • IviRo
    IviRo
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Pc EU

    Delaeme
  • JoeCapricorn
    JoeCapricorn
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    I'm able to get into PCNA, and I see no issues so far

    *KNOCKS REALLY HARD ON WOOD*
    I simp for vampire lords and Glemyos Wildhorn
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Could you all please try logging in now? This specific issue should be resolved.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • IviRo
    IviRo
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Easy_play
  • virtus753
    virtus753
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    ZOS_Kevin wrote: »
    virtus753 wrote: »
    Thank you for the update!

    Why are only some accounts affected? Should we expect this to be the normal experience going forward whenever there is account and system maintenance? That seems like a major change.

    No, this will not be the normal experience going forward. The current behavior is tied to this maintenance, since we have a few things we’re trying to tackle.

    Thanks so much for the quick reply!
  • MyNameIsElias
    MyNameIsElias
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    nevermind!
    Edited by MyNameIsElias on 16 April 2024 19:54
    I am a Master Angler on 32characters, check the link below for some cool data!

    https://forums.elderscrollsonline.com/en/discussion/456559/30-master-anglers-proof-that-the-artaeum-pickled-fish-bowl-works#latest
  • Rowjoh
    Rowjoh
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    Able to log back in now.

    Thank you for the update info as well. Much appreciated :)
  • TholosTB
    TholosTB
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    ZOS_GinaBruno wrote: »
    Could you all please try logging in now? This specific issue should be resolved.

    Confirmed resolved, thanks Gina and Kevin.
  • MrTibbs
    MrTibbs
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    I am now able to login on all 4 of the accounts i listed! thank you
    Mr.Tibbs
    Fire and Ice guild
  • Andreakos
    Andreakos
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    ZOS_GinaBruno wrote: »
    Could you all please try logging in now? This specific issue should be resolved.

    Works now, thank you !
  • IviRo
    IviRo
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    ZOS_Kevin wrote: »
    Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

    Pc EU

    TheNight_Raven
  • Cin_Vhetin
    Cin_Vhetin
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    Hey; login successful just now! :)
    Better a warrior in the garden than a gardener at war. - Japanese proverb

    You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you that means everyone else can control you. Breathe and allow things to pass. - Warren Buffet
  • IviRo
    IviRo
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    ZOS_GinaBruno wrote: »
    Could you all please try logging in now? This specific issue should be resolved.

    I can't log in and neither can my friends ((((
  • cokkto
    cokkto
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    Thanks!, solved to me
  • wulfgen
    wulfgen
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    Still the same issue with me. I can log into the account portal now (which I could not earlier). But I cannot get log into the game.

  • wulfgen
    wulfgen
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    NM it is working now!
  • jle30303
    jle30303
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    I don't even have a PTS account at all, have never been on the PTS, but I get "Unable to initialize connection to Steam". I assume this is a different issue - but an annotying one?
  • kringled_1
    kringled_1
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    Tuesday is when steam does maintenance and people get that message. It's usually brief
  • Fischblut
    Fischblut
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    I'm on Steam and I get few different login errors (301, time out, unexpected internal error) for ~40 minutes now :/
    Tuesday is when steam does maintenance and people get that message. It's usually brief

    Thank you for info!
    "Comments in this thread should contain natch potes memes and hype."

    Please, add ability to use all new idle animations on every mount!

    Please, fix the bugged lights! They ruin visuals of environment and mounts.
  • ESO_player123
    ESO_player123
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    jle30303 wrote: »
    I don't even have a PTS account at all, have never been on the PTS, but I get "Unable to initialize connection to Steam". I assume this is a different issue - but an annotying one?

    Same for me. Was able to log in earlier today, but now getting the same message.
  • alexj4596b14_ESO
    alexj4596b14_ESO
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    ESO_player123 wrote: »
    jle30303 wrote: »
    I don't even have a PTS account at all, have never been on the PTS, but I get "Unable to initialize connection to Steam". I assume this is a different issue - but an annotying one?

    Same for me. Was able to log in earlier today, but now getting the same message.

    I am still unable to log in myself. ZOS_GinaBruno
  • Grizzbeorn
    Grizzbeorn
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    ZOS_Kevin wrote: »
    virtus753 wrote: »
    Thank you for the update!

    Why are only some accounts affected? Should we expect this to be the normal experience going forward whenever there is account and system maintenance? That seems like a major change.

    No, this will not be the normal experience going forward. The current behavior is tied to this maintenance, since we have a few things we’re trying to tackle.

    But why was it affecting only -some- accounts?
    Why were others able to log-in without issue?
      PC/NA Warden Main
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