Locked out of the game without logging to PTS for years

Bonstrigmo · April 16

ZOS_Kevin wrote: »

Bonstrigmo wrote: »

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

Bonstrigmo, Bonstrigmo2, Bonstrigmo3, Bonstrigmo4, Bonstrigmo5, Bonstrigmo6, Bonstrigmo7, Bonstrigmo8, Bonstrigmo9, and Bonstrigmo10.

I think those are your character names. Do you have your account name available?

Those are the usernames I use to log in to my 10 accounts.

DorisOThDead · April 16

Also getting this error. PCEU.
UserID: MrsDoris

Haven't logged onto PTS this year, played previously when Necrom came out.

Alfawulf070 · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

@Rogan070

Kattatonia · April 16

Account name: @kattatonia

I've attempted to log in on PC/NA and EU

Getting the same Login Error as others on this post. (Note: I didn't log in to PTS and do not have an email regarding such)

cokkto · April 16

PC EU @cokkto - same problem

Bonstrigmo · April 16

My Main account Bonstrimgo on NA and EU both get the "we sent a code to your email", My other 9 accounts get the login error, login failed.

Elfenkönig · April 16

PC EU
User ID : Elfenkönig

Zweible · April 16

Still having issue.

account name zweible

yogi_0815 · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

PC-EU: @yogi_0815

Radka · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

Radka

Aleeyn · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

Account:
giggia80

I connect from Italy with EU servers and I can't even log in to my account on the website.

PrinceShroob · April 16

I'm just getting the "an access code has been sent to the email..." with no associated email message. Account name is PrinceShroob. The account maintenance is still ongoing so I'll try when it's done. I haven't had the PTS installed since April of last year and I don't have any email about investigating the account,

Rowjoh · April 16

same issue - getting the: Login failed. Your username and password may be
incorrect or inactive at this time. message.

account name is RowJoh

Qethsegol · April 16

Curiously, I can log in through steam, but not through the launcher. I just bought a steam copy yesterday, having had the regular version since 2014.

ElfFromSpace · April 16

Just verified that my sister is having the same issue.

Account: thraezel

PCNA

Grizzbeorn · April 16

Sakiri wrote: »

Depends on if login servers part of that.

If the log-in servers were a part of this maintenance, nobody would be able to log in.
I've logged in and out of the game for two longish play sessions today, while all of this was happening for other players.

JoeCapricorn · April 16

Same here, but I chalked it up to the account system maintenance

Healbilly · April 16

Healbilly

PC / EU

Have never logged in to PTS server

thiste · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

My account name is @thiste

I never went to the PTS these last few days, it's not even installed on my computer since I switched SSDs a few months ago. I'm usually using my account on EU and NA (I'm based in EU). I was in the game this morning (afternoon for me) both on EU and NA.

Now my account seems to be locked.

sirinsidiator · April 16

I get the "Login failed. Your username or password may be incorrect or inactive at this time." message. PC EU @sirinsidiator. I did not log into the PTS in a month or so.

MrTibbs · April 16

PC NA
@Mr.Tibbs
@MommaTibbs
@SpaceballstheAccount
@TamrielicAdventures

All of these are unable to login

treadwyckb14a_ESO · April 16

PC NA
Account name: Ciaran999

Was able to log in last night, unable to do so today. Same issue as another poster provided a screenshot of; "Username or Password is incorrect or inactive".

I didn't log into the PTS and haven't in years. Didn't receive an email regarding my account being locked.

MisterKarnos · April 16

My account name is same as on Forums

@MisterKarnos

Unable to login with the exact message OP posted

harakira · April 16

Both PC NA and PC EU
@harakira
@sklad
@uzeriq
@hi-5

Unable to login.
I did not log into the PTS this time.

Rowjoh · April 16

can't log in anywhere

'Login failed. Your username and password may be
incorrect or inactive at this time...'

@RowJoh

MiraG · April 16

Same issue(login failed wrong password or inactive account....)

dsrDK123
TroubleinParadise

Didn't log into PTS (not downloaded.)

I was mailing between accounts (Jubilee Anniversary rewards, etc.) which makes me guess that accounts that sent /received player mails maybe locked ? No idea, can't understand why mine (both) are locked and most others not (but many are.)

Leighlaa · April 16

PC NA/EU accounts that can't get in: thegraylocks and Changuita

Also jeshgraylock (husband)

Also HouseOmerta

None of these accounts can get in

PurpleMermaid · April 16

PurpleMermaid (PC EU)

NEVER was on the test server

I'm getting the "Login Failed: Your username or Password might be incorrect or inactive..." message.
(logging in via the ESOLauncher (beta version))

Unified_Gaming · April 16

ZOS_Kevin wrote: »

Hi all, can we get some of your account names. We are doing an investigation on this. Any Account names to share would be appreciated if you are still running into this issue.

Would it be easier to roll back all accounts/servers to the point before the PTS went live at this point? I went onto PTS and my NA account locked my EU didn't. Now my EU account is also locked saying I'm banned and my ESO+ which had months left on it has also been cancelled.

Ashnarug · April 16

both PC NA & Eu

ashnarug & mar0126