I can not understand why paid professionals would make a decision that reeks of ignorance and incompetence and yet here we are.
I own 2 imperial editions with explorer packs with 6 month subscriptions. I bought the palomino horse within 2 days of you releasing it. I laud this game to many. So don't try to tell me I'm not one of your best customers.
Point #1) I'm not buying real life plushy items in order to get a digital item that I would have wanted. So the whole "buy a plush guar" to get a digital pet doesn't make me happy if the digital pet isn't available independently. I play ESO; I don't collect dust-gathering junk to have laying around my house.
You nearly immediately follow up this debacle of a marketing ploy with:
Point#2) Offering to sell the game on steam at a steep discount *and* those who do over the weekend get yet another digital pet that's not being offered to loyal customers to buy independently.
I'm not asking to be given a free anything, you'll notice. In both cases I'm perfectly willing to pay real-life money to get the digital item.
I have no interest in t-shirts, sketch-books, coffee mugs, Steam, or other platforms. Hear this.
You have a choice. Make the digital items you develop available to your loyal customers with money, or risk losing them.
In case you hadn't noticed, the demographic "loyal customers with money" is pretty much the definition of what a company wants to have around. "Fickle customers with no money" won't get you far.
jrdn.vasquezub17_ESO wrote: »Please give me a way to transfer my game over to Steam! I really don't like not having Steam communities and chat available to me, and the "Add Non-Steam Game" option simply does not compare to actually having the game registered on a Steam account. Please respect your customers that have been here and supporting you for the very first few months of the release. That also includes giving Imperial and CE owners the dog! Why should us early adopters be punished for supporting your game earlier!?
I think the promotion on STEAM is a natural & awesome way to expand the player base of our ESO community. The "promotional giveaways" are a normal way for any company to do business.
I feel it's silly to complain about a vanity pet (although, that dog does looks awesome!) and will add to the variety of pets we see as players group/travel around Tamriel.
Eventually, it might be a fun idea to have all the different vanity pets available to everyone in the store.
I played beta, fell in love with this game and I'm having a real blast (I'm a sorcerer, lol) meeting cool people, making new friends and exploring all that Tamriel has to offer!
Thank you Zenimax for a great game. I have faith that ESO and our community will continue to grow and mature into a legendary gaming experience.
Cheers everyone!
vladimilianoub17_ESO1 wrote: »Wait,are new buyers getting the Explorer pack too?The bonus that was supposed to be only for preorder.Are new buyers getting the awesome choose any race in any alliance bonus?I hope not.Im actually waiting for the game to mature to be one of the relatively few ppl to be able to play any race in any alliance.Can anyone clarify me on the explorer pack thing? are new buyers getting it too?
j.wakeub17_ESO wrote: »Here's an idea. How about ESO players can add their ESO game to steam and those who have the imperial edition and do so get the dog vanity pet.
Thank you for contacting The Elder Scrolls Online Team.
We do see that people are upset about the wolfhound pet only being available to people buying the game on Steam. As much as we would love to hand out the wolfhound pet to our loyal players who have been playing before then. We do not yet have the tools to give out the wolfhound pet for players that obtained the game before Steam.
For now it's exclusive content for Steam to promote buying it through Steam. Personally, I play the game and use Steam. We can't get the pet either. But I wouldn't doubt that in the future it will be available to the players like us.
We apologize for the issue, and have noted this for future reference. Reply back to this message if you have any other questions. Your feedback is important on changing issues such as these.
Thank you for your continued interest and support!