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Can't update ESO Plus payment
praelian
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Hello,
I have two issues I need help with.
Today in game it showed that I did not have ESO plus. I went to my account on the website to make sure I had it and purchase a reocurring membership if it ran out. It looked like my ESO plus had expired, so I decided to renew it. When putting in my information, I receive a pop up box saying: "The transaction was not authorized. Please check the provided information again or contact your payment provider for assistance." I called my credit card company and they said they never got a charge request.
The second issue. I tried to submit a help ticket on the website, but it will not log me in. Even though I have an account on elderscrollsonline.com, when I drill down for a support request (billing -> Windows, No I'm not using Xbox app -> I have an ESO Plus issue -> Payment Issue), it takes me to a sign in page saying login failed. I'm unable to actually submit a support ticket.
So now I'm reaching out to the forum to try and get support to resolve my issue.
I have two issues I need help with.
Today in game it showed that I did not have ESO plus. I went to my account on the website to make sure I had it and purchase a reocurring membership if it ran out. It looked like my ESO plus had expired, so I decided to renew it. When putting in my information, I receive a pop up box saying: "The transaction was not authorized. Please check the provided information again or contact your payment provider for assistance." I called my credit card company and they said they never got a charge request.
The second issue. I tried to submit a help ticket on the website, but it will not log me in. Even though I have an account on elderscrollsonline.com, when I drill down for a support request (billing -> Windows, No I'm not using Xbox app -> I have an ESO Plus issue -> Payment Issue), it takes me to a sign in page saying login failed. I'm unable to actually submit a support ticket.
So now I'm reaching out to the forum to try and get support to resolve my issue.
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Banetek✭✭✭better get it fixed or you could end up auto banned by their ai auto ban system like it did me when I updated and wanted it to bill my card instead of PayPal.
good luck.0 -
Aislinna✭✭✭✭✭
✭On further testing, there seems to be an issue with your system and American Express.
Check and make sure your credit card saved on the website has the correct expiration date and correct security code. If your card was recently renewed, it could be that it doesn't match what is on the website.
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