Maybe frequent showers underneath this sewer line waterfall are what made Ithelia appear the way she did :P

It’s deeply disappointing, though entirely unsurprising, to see so many dismissive comments. It’s clear that so many people saw “LGTB” and immediately decided “woke snowflakes” are blowing things out of proportion. I suppose it’s too much to ask for empathy online but willful ignorance of the reality and the lived in experiences of minorities that have been targeted and ostracized repeatedly should not be so readily dismissed. To those saying “I fail to see what the LGBT has to do with it” what you’re really “failing” to see is the reason why such guilds have to exist in the first place and because online gaming is rife with bigotry and intolerance. It is not a stretch by any means to assume that malicious actors actively targeted an LGBT guild with false reporting and that some sort of automated system on ZOS end initiated the actions against the guild without any kind of human supervision. Literally nothing about that is surprising.

LadyGP wrote: »

LINCARD1000 wrote: »

As a senior officer in a PC-NA guild that had also its name force-changed a few years back (but were able to recover it eventually after lots of mucking around with CS) - you have my sympathies, OP.

Glad senior ZOS staff were able to weigh in positively, but with something this significant, I hope it's high-lighted to management there that there needs to be more than just a cursory "react now, cover our [posteriors] later" type reaction from CS staff.

I don't know the inner workings (obviously) but I've seen enough posts on the forums, responses from Kevin/Giana (positive comments and good coms) to where it feels to me that there is a big disconnect between Customer service and then everyone else.

From the outside looking in it seems like CS is in a silo doing their own thing... and then they do too many of "their things" and then leadership/community people, etc have to come in and be like bro... you can't just do that like that.

Seems like the processes need to be refined significantly and get CS out of the silo/echo chamber they are in.

(Again, this is just my outside looking in perspective and CS and community could literally be in cubicles side by side)

It sounds like training AI to do their customer service to me. That's usually what's happening when you get automated templated responses one after another.

Imperial_Archmage wrote: »

It’s deeply disappointing, though entirely unsurprising, to see so many dismissive comments. It’s clear that so many people saw “LGTB” and immediately decided “woke snowflakes” are blowing things out of proportion. I suppose it’s too much to ask for empathy online but willful ignorance of the reality and the lived in experiences of minorities that have been targeted and ostracized repeatedly should not be so readily dismissed. To those saying “I fail to see what the LGBT has to do with it” what you’re really “failing” to see is the reason why such guilds have to exist in the first place and because online gaming is rife with bigotry and intolerance. It is not a stretch by any means to assume that malicious actors actively targeted an LGBT guild with false reporting and that some sort of automated system on ZOS end initiated the actions against the guild without any kind of human supervision. Literally nothing about that is surprising.

I find it rather disappointing that one gets accused of being an "anti LGBT bigot" just for having the ideal of approaching things calmly and factually. The truth is that all we know in this case is that someone reported this guild for a possible name violation, and how the support reacted on that, and that the support person seemed to have made a mistake. Everything else is subjective interpretations and assumptions for now, but not facts. I'm not sure whether the whole thing is about cultural differences again, but with my background, I see a huge difference there. Feelings aren't facts, assumptions are nothing more than one possible interpretation of a situation, with the possibility to be wrong.

@ZOS_Kevin (Thank you very much for your help and your ongoing communication with us forum people!) has promised the team will look into it further, so hopefully the issue will be resolved. If the outcome of the investigation is that there are groups of players targeting other player groups willfully with unjustified reports, there will hopefully be considerations about how to solve this problem. I also hope we might, at some point, get a further discussion about some TOS rules where players have voiced concerns that they don't seem clear enough to them, which poses the risk of subjective interpretation, leading to mistakes.

I'm gay, by the way (sad you have to say that nowadays, because I believe that factual arguments should be the only thing that matters, not identity categories).

Nefernefer wrote: »

I normally play a tank for dungeons and such, but for solo and pvp content, as well as some world events, will change to more of a dps role. The problem is that upon changing my loadout, I'll often forget to change my role from DPS to Tank, or the other way around. It would be great if your group content role choice would also be saved with an armoury loadout and changed when you change everything else. Is this a popular enough idea that it could be changed?

https://www.esoui.com/downloads/info3901-ArmoryRoleSwitcher.html
(also available on console)