Hi all, just wanted to follow up here. Thank you for escalating this. We’ve had a chat with customer service to revert the change to the guild name. We are also investigating why this change happened to begin with.
We just wanted to highlight that we believe the change error occurred because of an incorrect change from a customer service agent. We do want to reiterate that AI was not used as a part of this process and was facilitated by customer service staff. We are looking to figure out exactly where the error occurred so that we can refine the process to avoid the issue in the future.
Thanks for your patience as we continue to investigate.