Imperial_Archmage wrote: »It’s deeply disappointing, though entirely unsurprising, to see so many dismissive comments. It’s clear that so many people saw “LGTB” and immediately decided “woke snowflakes” are blowing things out of proportion. I suppose it’s too much to ask for empathy online but willful ignorance of the reality and the lived in experiences of minorities that have been targeted and ostracized repeatedly should not be so readily dismissed. To those saying “I fail to see what the LGBT has to do with it” what you’re really “failing” to see is the reason why such guilds have to exist in the first place and because online gaming is rife with bigotry and intolerance. It is not a stretch by any means to assume that malicious actors actively targeted an LGBT guild with false reporting and that some sort of automated system on ZOS end initiated the actions against the guild without any kind of human supervision. Literally nothing about that is surprising.
Hi all, just wanted to follow up here. Thank you for escalating this. We’ve had a chat with customer service to revert the change to the guild name. We are also investigating why this change happened to begin with.
We just wanted to highlight that we believe the change error occurred because of an incorrect change from a customer service agent. We do want to reiterate that AI was not used as a part of this process and was facilitated by customer service staff. We are looking to figure out exactly where the error occurred so that we can refine the process to avoid the issue in the future.
Thanks for your patience as we continue to investigate.